Ratings based on 1,430 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
3.7 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller

Don't EVER stay here!

Posted 11-Aug-2014
Pros: The location is perfect. In the heart of Union Square right off the Powell St. BART line.
Cons: The entire hotel decor, design, and staff service.
The hotel is dilapidated. I would not stay here again. The location is GREAT, however the hotel is run down. The rooms are cramped and most have no windows. The bathroom sink sits outside the bathroom. The bed does not even have full size pillows. If I were you, thoroughly look at pictures of the hotel online before you book. We checkin early and asked for a higher floor room so as to not hear street noise. We left our luggage went shopping and came back. The front desk person forgot our request and were we stuck with a 2nd floor unit. Bad service!
4 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Centrally located hotel

Posted 02-Aug-2014
From the moment we walked into this hotel, the staff were friendly, efficient and accommodating. We arrived early and a room was found for us. Initially, the hotel could not find any record of our booking through Expedia but the staff handled the confusion quietly and efficiently referring to our booking records. The room was large, clean and well appointed. The air conditioning worked well and street noise was not a problem, in spite of the hotel's central location. Breakfast was basic but this was a minor issue. The location of the hotel was fantastic, right in the heart of the shopping district.
4 out of 5
Recommended
for Students
by A verified traveller

Good location

Posted 28-Jul-2014
Pros: Excellent location for all local transportation. Cable cars are only 2 minutes walk away, as are the street cars and train.
Cons: The room breakfast is served in could be bigger
Location: Lots of shops locally, including Macy,s five minutes away, It's also within easy walking distance of china town.
Hotel rooms are comfortable, not very large. Excellent location for all local transportation. Cable cars are only 2 minutes walk away, as are the street cars and train. Lots of shops locally, including Macy,s five minutes away, It's also within easy walking distance of china town. There is a continental style buffet breakfast included, though its only in a small room, so you either have to eat in the corridor or take it back to your room.
4 out of 5
Recommended
for Everyone
by A verified traveller

Well situated and within a short walk of the tube

Posted 24-Jul-2014
Short walk to the tube and information centre. Clean hotel with great staff
3 out of 5
Recommended
for Everyone
by A verified traveller from London

Good Location, but get what you pay for...

Posted 24-Jul-2014
Hotel is located close to Union Square, and Powell station. Although the hotel provides breakfast, it is basic and only for take away purposes as it is a small converted room. So you are forced to have breakfast in your room. Staff were friendly and helpful. Computer access available if you ask at reception.
3 out of 5
by A verified traveller

Average hotel close to everything

Posted 22-Jul-2014
Pros: Location was great!
Cons: Air conditioning!
Location: Close to everything. cable car, Union Square, shopping.
Did not get the room we had paid for. paid for a Jr. Suite with a queen bed and we got a regular room with two twin beds.
4 out of 5
Recommended
for Everyone
by A verified traveller from Calgary, Alberta

Excellent location

Posted 21-Jul-2014
Pros: location and breakfast included ( although room very hot) . The ice water in lobby is nice to have.
Location: unlimited shops and restaurants nearby
Staff were very friendly and helpful. Great location and lots of nearby shopping and restaurants
4 out of 5
Recommended
for Everyone
by A verified traveller from Montréal

Nice hotel, well located in NobHill

Posted 08-Jul-2014
Pros: Nice decoration, competent staff, comfortable
Cons: Baths instead of just showers
Location: Great location in NobHill: you can shop nearby anytime. The restaurant next door is very good.
Nice hotel, well located in NobHill, at walking distance of many great neighborhoods and great restaurants. The restaurant and night club attached to it is also very pleasant; we enjoyed our meal there. Breakfasts were very good and did include a little bit of everything: perfect to start off the day! The room was clean. Our only little disappointment was with the no-bath, shower only.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location

Posted 07-Jul-2014
Reasonably priced and close to Union Square. I'd go back
4 out of 5
Recommended
for Everyone
by Mark from Plymouth, UK

Decent hotel, close to Union Square

Posted 01-Jul-2014
Pros: Nice rooms and close to Union Square.
Cons: Having somewhere to sit and have the complementary breakfast, rather than having to take it back to your room.
Location: Easy access to Bay Area Rapid Transport from the airport and to the Powell St tram.
Although the hotel is located well for Union Square, it is also close to the Tenderloin area (perhaps a less desirable area of SF).