Ratings based on 1,468 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

ok.

Posted 22-Jan-2015
Pros: staff was nice and accomodating.
Cons: bathroom leaks
Location: walked everywhere
everything was great except the bathroom tub was weird and leaking.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 20-Jan-2015
Great location, rooms are small, but very clean and no room service, but places to eat right outside of the hotel
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 19-Jan-2015
Overall, quite happy with our stay. Free saki was a nice bonus. Friendly staff. Biggest gripes were cold bathroom floor, dangling chains instead of a closet door and the inability to view account or check out via the tv, although the functionality was there. But these are nitpicky things and in the end, we would stay again and recommend it.
2 out of 5
by A verified traveller

Motel bathroom, no central air

Posted 15-Jan-2015
Pros: The location
Cons: The bathroom is very small and conditions are not for a three star hotel. Also, there needs to be central air.
I really liked the central location of the hotel and the cleanness was acceptable. But the washroom size and conditions were more like a motel than a hotel in the heart of union square. Also, no central air which was a huge disappointment given it was freezing the few days we were staying in. The window heater unit was not helping much and was making tremendous noise. Also, no proper wait area at the concierge with no bathroom on the first floor.
Comment from Hotel Management
20-Jan-2015 by virgil, Hotel Management
Dear Traveller, Thank you for staying at Hotel Diva. We offer various types of accommodations with different bathroom layouts all available on expedia.com. I hope you will think of us again on your next visit to San Francisco. Best regards, Virgil Lopez Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 12-Jan-2015
Pros: loved it
Cons: windows that can keep out some of the noise from the busy street
Location: good variety of different foods, shopping, art galleries, and night life
Staff was great and welcoming. Carlos went above and and beyond with some last minute additions I added for our anniversary. Few blocks from Union Square, lots of food, art galleries, lounges, and night clubs in the area all walking distance. Check out all the lounges inside the hotel. Only thing is at night its a little noisey on weekends because of the dinner and party scene, but it started to die down around 230a when everything was shut down.
5 out of 5
Recommended
for Everyone
by A verified traveller

5 star service

Posted 06-Jan-2015
The rooms were great. The hotel was very nice. But the staff put it over the top. The kind of service I'd expect from a much more expensive hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Ii truly enjoyed my stay at Hotel Diva.

Posted 04-Jan-2015
My overall experience was amazing. I was treated like a Diva. By he staff was very helpful and knowledgeable. Mike at the reception area was so helpful. He went out of his way to make my New Years eve dinner reservations. It made ne feel special. V
2 out of 5
by A verified traveller

Posted 30-Dec-2014
The staff was able to switch our rooms after finding out the sink, toilet, and shower had very low pressure and unable to drain. Street facing rooms are very noisy at night.
3 out of 5
by A verified traveller

Posted 11-Dec-2014
I'e stayed in a lot of hotels in SF. This one is not a 3.5 star. Or if it is, then some 4 stars should be relabeled as 5 stars. Rooms were small and a little dank. Poor ventilation I guess. I think they try to cover up that it's not that nice by making it "trendy" or something. Doesn't work. It wasn't horrible, just not that good.
Comment from Hotel Management
15-Dec-2014 by virgil, Hotel Management
Dear Traveller, Thank you for staying at Hotel Diva. Hotel Diva offers various types of accommodations ranging in size, all available on expedia.com. I hope you will consider staying with us again on your next visit to San Francisco. We would love to welcome you back at Hotel Diva. Best regards, Virgil Lopez Hotel Manager
3 out of 5
by A verified travellerfrom plymouth, mi

Decent location but cramped and damp

Posted 07-Dec-2014
This is a small boutique hotel without enough charm to make it interesting. Room was very small and restroom barely large enough to stand in. No joke - you could hardly turn around in it. And we're pretty thin people! Also, no fan in the restroom meant that everything was soaked after a shower. The room was stuffy and damp everyday. There are only two elevators and one was broke, so we had to wait for an elevator often. The location is decent - near Union Square - but that comes with a good amount of homeless folks about. Overall, I'd throw in a few extra bucks for a nicer, more modern hotel next time.
Comment from Hotel Management
10-Dec-2014 by virgil, Hotel Management
Dear Breezy, Thank you for staying at Hotel Diva. Hotel Diva offers various types of accommodations ranging in size all available on Expedia.com. We are soon to finish our elevator upgrade and currently waiting for inspection from the city of San Francisco. I hope you will think of us again on your next trip to San Francisco. We hope to see you again soon. Best regards, Virgil Lopez Hotel Manager