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Reviews of Hotel Adagio, Autograph Collection

4 out of 5
Hotel Adagio, Autograph Collection
550 Geary St, San Francisco, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 431 out of 987 reviews" "
Rating 8 - Good. 371 out of 987 reviews" "
Rating 6 - Okay. 121 out of 987 reviews" "
Rating 4 - Poor. 36 out of 987 reviews" "
Rating 2 - Terrible. 28 out of 987 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fabio Kruschewsky - Front Desk Manager on 10 Apr 2024
Thank you very much for your feedback!

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, excellent service & food. Everything was great; I just didn’t care for the homeless people hanging around the valet parking lot.
Stayed 1 night in Apr 2024
Response from Fabio Kruschewsky - Front Desk Manager on 10 Apr 2024
Thank you very much for your help!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to hotel when visiting San Francisco for work. On site parking, easy to get to local restaurants and business meetings in the city. The friendliness of the staff is what sets this hotel apart. Always on top of things and welcoming at all points. There is a resort fee like most hotels in San Francisco, but unlike other hotels where it is a charge for amenities you will probably not use, you can use it towards credit on food and drinks at the bar on site.
Stayed 1 night in Apr 2024
Response from Fabio Kruschewsky - Front Desk Manager on 7 Apr 2024
Thank you very much for your feedback, David!

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience here was amazing. Although I kept missing breakfast, I was able to validate a free ride on the cable car and it was an amazing experience. The location is not bad I felt safe to walk around at night but still kept my guard up. It was also very easy to order Uber too and near a lot of trendy locations such as Chinatown, maestros steakhouse, and union square.
Stayed 2 nights in Mar 2024
Response from Fabio Kruschewsky - Front Desk Manager on 7 Apr 2024
Thank you very much for your feedback, Amanda!

10/10 Excellent

Andrew

Stayed 1 night in Mar 2024
Response from Flor T on 24 Mar 2024
Thank you for your 5 out of 5 review. We look forward to serving you again shortly.

10/10 Excellent

Cenk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fabio Kruschewsky - Front Desk Manager on 4 Mar 2024
Thank you for your feedback!

10/10 Excellent

francis, pasadena

Stayed 2 nights in Jan 2024
Response from Fabio Kruschewsky - Front Desk Manager on 17 Jan 2024
We are happy you had a great stay!

8/10 Good

Andre

Stayed 1 night in Dec 2023
Response from Fabio Kruschewsky - Front Desk Manager on 17 Jan 2024
We are happy you had a great stay!

6/10 Okay

Cindy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The location was within walking distance of Union Square and many bars, which was nice. It’s just such a sad and messy situation with the unhoused. The staff at the hotel was hit and miss: a couple were friendly and a few were pretty abrasive. We were given a $25 food and beverage credit but all it did was offset the “destination fee” they charged. The glass of champagne at check in was nice. Valet was $69! We parked next door for $50. The bed was comfortable. The main reason for the average review is the attitude of some of the staff. It was kind of funny how rude they were; like an SNL skit.
Stayed 1 night in Dec 2023
Response from Flor T on 20 Dec 2023
I wanted to apologize for your stay being less than perfect. If your time permits, I was hoping you would provide more details on whom of our staff was rude to you and your guests and the context of the situation.

10/10 Excellent

Sarah

Stayed 1 night in Dec 2023
Response from Fabio Kruschewsky - Front Desk Manager on 17 Jan 2024
We are happy you had a great stay!

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Fabio Kruschewsky - Front Desk Manager on 6 Dec 2023
Thank you very much for your feedback, Colleen!

2/10 Terrible

Yanis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel experience I had, especially for the price, got charged extra 195$ with fake charges from the fridge
Stayed 4 nights in Jun 2023
Response from flor t on 18 Nov 2023
I am sorry that you had a bad experience. This booking was from 06/24. Were you able to call the hotel after check out to address any discrepancies? Your folio charges have Destination fees, restaurant charges, and 4 mini-bar charges. Total to 195.70. However, this was settled five months ago. Next time please contact the hotel directly either during check out or after you check out to address any issue.

8/10 Good

Pei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christine was so great.
I was there for business for two nights. Staff was extremely nice and helpful throughout. Christine at reception was the best, I asked for needle and thread to mend a hole in my jacket and instead of just providing me with the needle and thread, she personally took the time to temporarily mend the hole in jacket which was unexpected and above and beyond. Thank you, Christine!
Stayed 2 nights in Oct 2023
Response from Fabio Kruschewsky on 22 Oct 2023
Thank you very much for your feedback.

8/10 Good

BEE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall. Except the Elliot’s restaurant. Expensive and service was brutal. Go eat somewhere else.
Stayed 4 nights in Aug 2023
Response from Flor T on 26 Sept 2023
Thank you for your feedback, sorry to hear you did not enjoyed your stay with us.

10/10 Excellent

yon

Liked: Cleanliness, staff & service, property conditions & facilities
friendly staff but wifi was not dependable
Stayed 2 nights in Aug 2023
Response from Flor T on 26 Sept 2023
Thank you for your 5 out of 5 review. We hope to serve you again.

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in San Francisco. The property was clean, the room was large and the property had a San Francisco feel to it. The staff were wonderful, friendly and extremely helpful. The wifi in the room was down, but the staff were very attentive in trying to fix it. It could have just been the location of our room as it was at the end of the hallway.
Stayed 3 nights in Aug 2023
Response from Flor T on 30 Aug 2023
Thank you so much for your feedback. We appreciate your loyalty. We hope to serve you again soon.

8/10 Good

Darla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was very nice- decorated well and staff were friendly and helpful. Unfortunately outside there were several homeless and mentally ill people. Not the hotel's fault of course but as a small female I didn't feel super comfortable walking at night. If you go one block up from the front door it is better!
Stayed 5 nights in Aug 2023
Response from Flor T on 30 Aug 2023
Thank you for your feedback. We are so happy you enjoyed your stay with us. We hope you can visit us soon.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
42nd Birthday stay
The service was excellent, the host chris was welcoming and extremely professional. He gifted us a bottle of champagne to enjoy also. My husband 42 birthday was absolutely enjoyable here at your hotel.
Stayed 1 night in Aug 2023
Response from Flor T on 28 Aug 2023
Thank you for your feedback; we are so happy you and your husband had a great birthday weekend during your stay with us. We look forward to serving you again

8/10 Good

Klaus

Travelled with partner
Liked: Amenities
Extremely loud on the floors. When room doors got close extrem. !!!
Stayed 4 nights in Aug 2023
Response from Flor T on 20 Aug 2023
Thank you for staying with us. We are sorry to hear that you did not enjoy your stay with us. We hope to serve you again in the future.

8/10 Good

C

Stayed 2 nights in Aug 2023
Response from Flor T on 20 Aug 2023
We hope to serve you again in the future

10/10 Excellent

Mimi

Stayed 3 nights in Jul 2023
Response from Flor T on 20 Aug 2023
Thank you for your 10 out of 10 review. We hope to serve you again in the future

6/10 Okay

Colin

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Good price. Needs a little attention.
Front desk staff was very friendly. Room was was fairy nice. Beds were quite comfortable, but pillows weren’t great. Bathroom was dated and questionably clean with visible build up and hair in corners and around taps. Cleaned it up myself with some Lysol wipes.
Stayed 3 nights in Jul 2023
Response from Flor T on 30 Jul 2023
Hello, Sorry to hear that you had issues with cleanliness. We will share your feedback with Housekeeping department and we will correct the issue. We are glad to hear you found the front desk team to be friendly during your stay.

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place and service
Perfect, the staff was amazing!!!! Excellent service from absolutely everyone here. I came for 1 night, only to go to ,y passport appointment, so I did my research and I knew what to expect about the area, but the Hotel and the staff were beyond my expectations. Every person was super nice and resourceful from the moment I put a step in. OMG and the food wow, you have to try the halibut at the bar! Cherry on top ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Jul 2023
Response from Fabio Kruschewsky - Front Desk Manager on 26 Jul 2023
Thank you very much for your review.We really appreciate it!See you soon!All the best.

10/10 Excellent

Dan

Stayed 3 nights in Jul 2023
Response from Flor T on 21 Jul 2023
Thank you for your 10 out of 10 review. We hope to serve you again.

10/10 Excellent

Patrick

Stayed 4 nights in Jun 2023
Response from Fabio Kruschewsky - Front Desk Manager on 26 Jul 2023
Thank you for your feedback.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel
This is a gem of a spot. We intend to stay here every time we come to San Francisco
Stayed 4 nights in Jun 2023
Response from Flor T on 21 Jun 2023
Thank you for your 10 out of 10 Review. We hope to serve you again.

10/10 Excellent

Adam, Airdrie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff sevice was excellent from front desk to Bar staff and in room service we could not fault anything at all. Thank you all Adagio Staff. We will definitely stay here again.
Stayed 2 nights in Jun 2023
Response from Flor T on 19 Jun 2023
Thank you for your 5 out of 5 reviews. We hope to serve you again.

10/10 Excellent

Amy, Oakland

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is property is a jewel - clean, quiet, comfortable, and stylish, and the staff is stellar. A five-star experience! The neighborhood is edgie. It was like this pre-pandemic and continues to be this way post-pandemic.
Stayed 1 night in Jun 2023
Response from Flor T on 19 Jun 2023
Thank you for your 5 out of 5 reviews. We hope to serve you again.

10/10 Excellent

Colfax

Travelled with family
Liked: Cleanliness, property conditions & facilities
I was in town for just a few days and the price was right. The staff was very friendly. The area had some homeless roaming but I never felt unsafe. It was a great stay.
Stayed 3 nights in Jun 2023
Response from Flor T on 19 Jun 2023
Thank you for your 5 out of 5 reviews. We hope to serve you again.

2/10 Terrible

Binoy

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Flor T on 16 Jun 2023
We are sorry to hear that you did not enjoy your stay. Please let us know how we couldn't have improved your stay with us.

6/10 Okay

Troy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty Good
First off, the hotel itself is very nice and clean. Rooms were not as big as in the pictures but they were adequate. There is no coffee maker in room but they do have free coffee downstairs. Would be more convenient in room. There is not a refrigerator in room but they have a mini bar with items you can purchase. Fridge would be nice. One thing irritating is they charge $59 for valet parking. This parking is right next door to hotel. I paid for it. Then on the other side of front door of hotel there is public parking for $30 per day. Both of these lots are less than 30 feet from the front door. Had I known this when I booked I would have used self parking for $30.00 and saved 30 bucks. San Francisco itself, and the astronomical fees that hotels charge are ridicules. We stayed to go to Giants game the next day. From now on we will probably just drive in to Giants game and leave after. Again, Hotel is ok, but parking should be the same as lot next door The homeless population is out of bounds here.
Stayed 1 night in Jun 2023
Response from Flor T on 15 Jun 2023
Thank you for staying with us; we are sorry you did not enjoy your stay.

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice little gen in San Francisco. The property and staff was great!
Stayed 4 nights in May 2023
Response from Fabio Kruschewsky - Front Desk Manager on 25 May 2023
Thank you very much for your feedback!Fabio Kruschewsky

8/10 Good

Krishan

Stayed 1 night in May 2023
Response from Fabio Kruschewsky - Front Desk Manager on 25 May 2023
Thank you very much for your feedback.

10/10 Excellent

Joseph W.

Stayed 1 night in May 2023
Response from Flor T on 15 Jun 2023
Thank you for your 5 out of 5 review.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff service, excellent.
Stayed 1 night in May 2023
Response from Fabio Kruschewsky - Front Desk Manager on 13 May 2023
Thank you very much for your feedback!

2/10 Terrible

David

Stayed 1 night in May 2023
Response from Flor T on 26 May 2023
We are sorry to hear you did not enjoy your stay with us. We hope to serve you again in the future.

8/10 Good

Traci

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Neat hotel. The maid service never cleaned our room. They would come early while we were still in the room and then not come back. Called and told hotel we were going to be late and has no idea when we would be there due to an Amtrak incident. When we got to the hotel they reported us as a no show. The front desk guy did take care of us, though.
Stayed 3 nights in Apr 2023
Response from Flor T on 2 May 2023
Thank you for staying with us. We are sorry to hear you had some issues during your stay. We will share them with the appropriate department to improve our services. Thank you,

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful house, friendly stuff!
Stayed 1 night in Apr 2023
Response from Flor T on 19 Apr 2023
Thank you for staying with us and for your 5 out of 5 review.

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place
Stayed 2 nights in Apr 2023
Response from Flor T on 19 Apr 2023
Thank you for staying with us and for your 5 out of 5 review.

10/10 Excellent

Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast and easy check in. The staff was very friendly.
Stayed 1 night in Apr 2023
Response from Flor T on 19 Apr 2023
Thank you for staying with us and for your 5 out of 5 review.

2/10 Terrible

Marilyn

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
Terribly unclean. Our beds had dog hair all over them and towels were dirty
Stayed 1 night in Mar 2023
Response from Flor T on 19 Apr 2023
We are sorry you had a bad experience during your stay with us. I hope you provide the front desk the opportunity to address the issue and they provide you with a solution during your stay with us. I hope we have another opportunity to serve you again.

10/10 Excellent

Mehedabel, SACRAMENTO

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023
Response from Flor T on 19 Apr 2023
Thank you for staying with us and for your 5 out of 5 review.

10/10 Excellent

Kenny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exploring SF
Friendly service and very clean. Rooms were spacious and in a great location to get around the city
Stayed 3 nights in Mar 2023
Response from Flor T on 23 Mar 2023
We are so happy you enjoyed your stay with us. We hope to serve you again in the future.

10/10 Excellent

Arden

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property very well kept -- generally in very good condition. 2 elevators good. Both a little bit smaller than average.
Stayed 2 nights in Feb 2023
Response from Flor T on 23 Mar 2023
We are so happy you enjoyed your stay with us. We hope to serve you again in the future.

2/10 Terrible

JohnMartin

Stayed 4 nights in Nov 2022
Response from Flor T on 23 Mar 2023
Sorry to hear you did not enjoy your stay with us. We hope to have another opportunity to serve you.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent stay! Great check in experience. Awesome service from the front desk. Everything they said and did showed that they pay attention to details and just make you feel welcomed. Very convenient location. Definitely will stay again.
Stayed 1 night in Feb 2023
Response from Flor T on 19 Feb 2023
Thank you for your 10 out of 10 review. We hope to serve you again in the near future.

10/10 Excellent

Sherri, Fresno

Travelled with family
Liked: Staff & service, property conditions & facilities
Staff extremely polite. The only complaint was I reserved a King bed for my daughter and they placed them in a double queen room.
Stayed 2 nights in Feb 2023
Response from Troyg on 17 Feb 2023
Hello and that you for your kind words. We do apologize for the bed type change with your reservation. I hope it did not cause her inconvenience.

2/10 Terrible

EINAT

Travelled with family
Disliked: Cleanliness
Terrible “skid row” area with druggies around. We asked for a 7pm late check in and agreed to pay for it. Received a call shortly after regular check out fine that the hotel is booked and we have to leave.
Stayed 1 night in Feb 2023
Response from Flor T on 19 Feb 2023
We are sorry we failed to meet your expectations. Thank you for staying.

6/10 Okay

Jessica Ann, da

Liked: Staff & service
Stayed 3 nights in Feb 2023
Response from Flor T on 23 Mar 2023
Sorry to hear you did not enjoy your stay with us. We hope to have another opportunity to serve you.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great Choice
Very comfortable. Excellent service.
Stayed 1 night in Feb 2023
Response from Flor T on 5 Feb 2023
Thank you for staying with us and we look forward to serving you in the future.