We stayed here over a weekend right before Christmas and were pleased with the hotel. The location is right on Fisherman's Wharf within easy walking distance to lots of shops and restaurants. The walk to Pier 33 for Alcatraz was a little farther than we expected, but still okay (took about 20 minutes). If you're not in great shape, consider getting a cab to Pier 33 because you will have enough walking at Alcatraz.
The room was nice, although I thought the bed would be softer for the hotel price-point. It was very hard and lumpy. Valet is expensive ($50 per night...but it is San Francisco, so that is to be expected). Staff were very nice and accomodating. The room was well-stocked with munchies, drinks, robes, umbrellas, etc. Overall, a very nice place to stay right on Fisherman's Wharf.
Be sure to buy your Alcatraz tickets FAR in advance! They really do sell out months in advance! Also, if you are going for a Christmas trip, the city really doesn't go all out for Christmas. Very few buildings were decorated. Union Square had an ice rink and tree, but the crowds were INSANE! It really wasn't what I expected from a Christmas trip.
The hotel was a excellent price for San Francisco. It was just enough it had a clean bed and bathroom. I stayed two nights and felt safe. The location is one block from The tenderloin so you just need to be careful at night not you go down and stay on Geary of Powell Street.
This is an older hotel, so the rooms have a European feel to them (e.g., there isn't an abundance of space!). But the bed was comfortable and the room was very clean. The location near Union Square is also very convenient for getting around, particularly with the cable car stop outside the front door.
The staff were fantastic. I was visiting during the Dec 11"storm of the decade" when the power was lost for 3 hours. I was still able to get a cold breakfast (staff had flashlights) and we were kept up to date with news of the repair efforts. It was well done.
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