Ratings based on 2,087 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Awesome Hotel and Great Location

Posted 23-Sep-2014
Pros: Location, Price, Staff and Service
Cons: Concierge could be more helpful compared to the Concierge we had in LA at another hotel.
Location: Awesome Location. Close to everything. Cable cars just down the road and hop on hop off buses a short walk away too.
Greeted before we even left the cab by the bell boy. Whenever we needed a Cab they would get us one. Staff were great. Concierge could have been a little more helpful with helping us plan our day trips etc. Overall the experience here was awesome.
3 out of 5
Recommended
for Everyone
by A verified traveller from Brisbane Australia

Great location.

Posted 22-Sep-2014
Pros: Central and convenient
Location: Sightseeing buses leave from Union Square and all major shops are within walking distance away. All sorts of eating places are in abundance .
The Handlery is very central to Union Square. Very convenient for shopping and sightseeing. The room was OK but not a lot of room for 2 suitcases.
4 out of 5
Recommended
for Everyone
by A verified traveller from Edmoton

Location and easiness

Posted 22-Sep-2014
Pros: Spacious room and good beds
Location: Perfect1
I stayed for 4 nights at the hotel and was totally satisfied. I was in the old part of the hotel, but everything worked fine. The location is wonderful, on the corner of Union Square. I recommend any restaurant around the hotel, all great experiences...
5 out of 5
Recommended
for Everyone
by A verified traveller

A great location

Posted 20-Sep-2014
This hotel is within a very short walk to Union Square and all the best department stores as well as the start of the the cable cars that go to Pier 39. Loved it.
4 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Very close to Union Square

Posted 19-Sep-2014
Pros: Location, friendly front staff and porters, free wifi.
Cons: New beds and pillows
Location: Very central to trolleys, buses, Bart, shops and great hub to stay in.
Our room was in the older section with a modern touch in soft furnishings. Bathroom basin was in the main room which was only a slight inconvenience. Bed was springy and probably needed replacing as well as the main bed pillows which were lumpy.
4 out of 5
Recommended
for Everyone
by A verified traveller from Isle of Anglesey

Hotel ideally situated for exploration of SF

Posted 18-Sep-2014
Pros: Situation near to public transport.
Cons: Modernisation would cause the loss of some of the charm.
Location: Union Square, shopping, China Town for a glimpse of a bit of history, cable car terminus five minutes walk.
Although situated on a busy street it was the lack of adequate sound proofing from the rooms of a noisy German couple as well as an Australian couple. The very loud German woman was a particular early riser.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good central location

Posted 16-Sep-2014
Pros: Good size rooms
Cons: Air con was very noisy
Great for a short stay if you are a family on a budget
3 out of 5
Recommended
for Everyone
by A verified traveller from southern California

Stairs within hotel.

Posted 15-Sep-2014
Pros: Great location.
Cons: Lighting in corridors needs improving, very dark.
I have trouble with stairs. I found it difficult to go up and down from one level to the next. There was a small elevator for wheelchairs. I attempted to use but could not operate.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very nice comfortable hotel in a great location

Posted 14-Sep-2014
Pros: Excellent location, very upscale room appointments.
Cons: The room engineer could have agreed that the ac was really not working.
Location: More shopping than you can imagine.
Every aspect of my stay was excellent except for the fact that the air conditioning in the room was not working well and the engineer just told me that it was working and offered me a fan. Otherwise, very helpful desk help, beautiful room, very comfortable bathroom.
4 out of 5
Recommended
for Everyone
by A verified traveller from Scottsdale, AZ

Good value in the heart of Union Square

Posted 14-Sep-2014
Pros: The price was definitely right. Location was perfect for our purposes.
Cons: Could use some updating; cleanliness.
Location: It's Union Square in San Francisco--so much to do and see. Shopping, restaurants, sightseeing, bars, and lots of tourists.
Hotel is extremely well located. We walked Union Square and Chinatown, near cable cars and lots of stores and restaurants. The hotel was very busy (summer tourist season) but staff were friendly and helpful. The hotel is aging, and decor and finishes were not top drawer. Our bathroom was not clean when we arrived. But the room was spacious by SF standards. The hotel bar was nice, and the hotel was next door to a lovely little Irish Pub with live music.