Outdoor pool, a heated pool, open 8 AM to 8 PM, pool loungers

Reviews of Handlery Union Square Hotel

3.5 out of 5
Handlery Union Square Hotel
351 Geary St, San Francisco, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 1007 out of 1771 reviews" "
Rating 8 - Good. 499 out of 1771 reviews" "
Rating 6 - Okay. 168 out of 1771 reviews" "
Rating 4 - Poor. 62 out of 1771 reviews" "
Rating 2 - Terrible. 35 out of 1771 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

andrew

Liked: Staff & service
the mattress was very uncomfortable... also, heard all conversation/noise from the hallway
Stayed 1 night in Mar 2024

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great
Stayed 2 nights in Feb 2024
Response from Front office Dept. on 25 Mar 2024
Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

8/10 Good

José Alberto Laporte

Business traveller
Liked: Cleanliness, staff & service, amenities
Location was the word!
Stayed 3 nights in Mar 2024
Response from Front office Dept. on 25 Mar 2024
Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot from my business meetings with plenty of great food spots around
Stayed 6 nights in Mar 2024
Response from Front office Dept. on 24 Mar 2024
Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

10/10 Excellent

Loida Teresa Lesigues

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that Handlery Union Square Hotel is at the heart of the business district! I will recommend it to others, and my family will stay here again.
Stayed 3 nights in Mar 2024
Response from Front office Dept. on 17 Mar 2024
Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

10/10 Excellent

Natalie

Liked: Cleanliness
Very cute , felt safe
Stayed 1 night in Mar 2024
Response from Front office Dept. on 17 Mar 2024
Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

8/10 Good

Dhruv

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Front office Dept. on 21 Mar 2024
Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good Location. Room was fine. Staff pleasant. Need more maintenence. Window frame bent (I opened it and found it almost impossible to close it). Toilet flush was intermitant,
Stayed 1 night in Feb 2024
Response from David on 9 Mar 2024
Good morning SusanThank you for leaving us a post stay review, and more importantly, thank you for staying with us. I have made note of the issues you experienced during your stay and I will be following up with all necessary departments. I will be following up with our Engineering department to check these on these issues. We never want any of our guests to experience disruptions when staying with us, so please accept our apologies for the inconvenience. Thank you again for you feedback and I hope this experience will not preclude you from staying with us again.

10/10 Excellent

Desiree

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were wonderful. Hotel in great location. We had an upgraded room. Unfortunately the bathroom was not renovated. The room was clean and nice. The beds were hard. Overall had a very good experience and would stay again.
Stayed 2 nights in Feb 2024
Response from David on 9 Mar 2024
Good morning Desiree,Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from David on 10 Mar 2024
Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

8/10 Good

Vikram

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very cool hotel. Definitely a heritage building, but the room was quiet and cozy. The only downside was the parking. It, like in typical San Francisco fashion, was very expensive. If you can avoid a vehicle, you will save a good chunk of change.
Stayed 2 nights in Feb 2024
Response from David on 10 Mar 2024
Good afternoon Vikram,Thank you for staying with us and for leaving us a post stay review. Feedback like yours will help us cater to our guests. Private parking in down town SF can be quite expensive. Next time you are in town please reach out to us and inquire about our "Park and Stay Package". This package includes parking into your rate at a reduced price. We hope to see you in the future, if you have any questions or concerns please do not hesitate to reach out.

8/10 Good

Uri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from David on 10 Mar 2024
Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

6/10 Okay

Richard

Business traveller, Travelled with partner
The primer room bed was hard and difficult to sleep and the pillows also were hard and not soft.
Stayed 1 night in Dec 2023
Response from David on 10 Mar 2024
Good morning Richard,Thank you for leaving us a post stay review, and more importantly, thank you for staying with us. I have made note of the issues you experienced during your stay and I will be following up with all necessary departments. I will be following up with our House Keeping department to check out the beds and pillows. We never want any of our guests to experience disruptions when staying with us, so please accept our apologies for the inconvenience. Thank you again for you feedback and I hope this experience will not preclude you from staying with us again.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite place to stay!
Stayed 1 night in Feb 2024
Response from David on 10 Mar 2024
Good morning Thomas,Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

10/10 Excellent

Azusena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk Employees: been above and beyond. I’m very happy with the Hospitality. Thank you so much to everyone. For making things possible during my reservation and stay .
Stayed 1 night in Feb 2024
Response from David on 10 Mar 2024
Good morning AzusenaThank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

10/10 Excellent

Claudia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from David on 10 Mar 2024
Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

6/10 Okay

Allen

Liked: Cleanliness, staff & service, amenities
The location is very convenient, the staff friendly and helpful, it was clean enough and the bed was firm which for me is very OK. It is a historic building and has a significant old-building smell.
Stayed 1 night in Feb 2024
Response from David on 10 Mar 2024
Good morning Allen,Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

10/10 Excellent

Wendy, New York NY 10025, US

Stayed 5 nights in Feb 2024
Response from Front office Dept. on 21 Mar 2024
Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

8/10 Good

Andrea, Rocklin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in process. Basic clean hotel room. No frills. Great location being right there in Union Square. We street park to avoid overnight parking charges. Second time staying there for convenience and price and would probably stay there again.
Stayed 2 nights in Feb 2024
Response from David on 10 Mar 2024
Good morning Andrea,Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service
The location is good for shopping and proximity to other areas however, it is quite drab and not well-kept around the streets. Property itself is in significant need of a facelift, nonetheless clean and comfortable.
Stayed 3 nights in Feb 2024
Response from David on 10 Mar 2024
Good morning William,Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

10/10 Excellent

YURI, Glendale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from David on 10 Mar 2024
Good morning Yuri,Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

10/10 Excellent

andrea

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy staying here close to Union Square. Best part is balcony options. I get claustrophobic when there are no window openings
Stayed 2 nights in Feb 2024
Response from David on 10 Mar 2024
Good morning Andrea,Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

8/10 Good

Janelle

Travelled with family
Liked: Cleanliness, staff & service, amenities
Located in a good area, is a little dated but was clean and tidy.
Stayed 3 nights in Jan 2024
Response from David on 10 Mar 2024
Good morning Janelle,Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

10/10 Excellent

Levon, Blacksburg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handlery Union Square Hotel in San Francisco is an excellent overall hotel. Very conveniently located. Very friendly and helpful staff.
Stayed 6 nights in Jan 2024
Response from David on 10 Mar 2024
Good morning Levon,Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

8/10 Good

Jon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Took several hours for our bags to be delivered to our room. Had to walk back to the front desk twice to ask. The second time, they didn't know where the bags were. I had to follow security to the basement to make sure they weren't stolen. Was told the bellman was new. But the basement parking and surrounding area didn't feel safe. Worried our bags had wandered off the premises. Other than this, we enjoyed our stay. Felt like old SF.
Stayed 1 night in Jan 2024
Response from David on 10 Mar 2024
Good morning Jon,Thank you for leaving us a post stay review, and more importantly, thank you for staying with us. I have made note of the issues you experienced during your stay and I will be following up with all necessary departments. I will be following up with our Bell man department to check out why it took so long for luggage retrieval. We never want any of our guests to experience disruptions when staying with us, so please accept our apologies for the inconvenience. Thank you again for you feedback and I hope this experience will not preclude you from staying with us again.

10/10 Excellent

Abdu

Stayed 1 night in Jan 2024
Response from Front office Dept. on 21 Mar 2024
Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

8/10 Good

Quincy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and SO quiet. My kids really enjoyed the warm pool too.
Stayed 2 nights in Dec 2023
Response from David on 10 Mar 2024
Good morning QuincyThank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

8/10 Good

Christina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff. We very much enjoyed our stay.. the only reason for 4 stars would be the room had a mildew smell.. the room was clean and exactly what we expected it just had a slight smell. The entire staff was friendly and helpful
Stayed 3 nights in Jan 2024
Response from David on 10 Mar 2024
Good morning ChristinaThank you for leaving us a post stay review, and more importantly, thank you for staying with us. I have made note of the issues you experienced during your stay and I will be following up with all necessary departments. I will be following up with our Housekeeping department to check out the mildew smelll. We never want any of our guests to experience disruptions when staying with us, so please accept our apologies for the inconvenience. Thank you again for you feedback and I hope this experience will not preclude you from staying with us again.

10/10 Excellent

Mari Anne, Niles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from David on 10 Mar 2024
Good morning Mari AnneThank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Got a great night’s sleep!!
Stayed 1 night in Jan 2024
Response from David on 10 Mar 2024
Good morning Micheal Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

2/10 Terrible

Javier

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
During my stay at Handlery, my privacy was invaded by one of the housekeepers who entered my hotel room without permission. The housekeeper did not even knock before barging into the room. It was 9 am in the morning and check out is not until 11 am. I was changing my undergarments when she entered the room and I felt like my privacy had been violated. I immediately informed front desk about my unpleasant experience and the receptionist informed me that other clients had already made the same complaint. Yet I was only offered 1 extra hour past check out which does not compensate for the violation of my right to privacy. I paid $300 to have a room in which I could rest and feel safe yet my privacy was violated. Front desk suggested I put a do not disturb sign on my door however there was not one provided in the room. Regardless of absence of a do not disturb sign, that does not constitute a right for the house keeper or any staff member to barge into a client’s room unannounced, unsolicited, and without the client’s permission. It is not my responsibility to ensure that my privacy is respected, it is that of the housekeeper and hotel staff to respect the privacy of those staying at the hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

maria

Stayed 1 night in Dec 2023

10/10 Excellent

stephanie, citrus heights

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, we weren't expecting it due to the low price. A few food options in close proximity. Clean, quiet, comfortable, up-to-date. We will definitely be back in the future.
Stayed 1 night in Dec 2023
Response from Handlery Team on 5 Jan 2024
Good Morning, Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

4/10 Poor

Jose, San Diego

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The parking is so difficult and expensive the hotel do not provide parking you have to pay over $70 per day
Stayed 2 nights in Dec 2023

10/10 Excellent

Sarah, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Please fix elevator!
Stayed 3 nights in Dec 2023

10/10 Excellent

Richard

Stayed 4 nights in Dec 2023

8/10 Good

Grace

Stayed 3 nights in Dec 2023

10/10 Excellent

Joanne

Great hotel in a central location.
Stayed 3 nights in Dec 2023
Response from Handlery Team on 31 Dec 2023
Good morning,Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Anthony

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
I stayed at the Handlery ~ 10 years ago and it was one of my favorite hotels. I was excited to return here this year. It was just uncomfortable. The room was ridiculously warm and there is no AC. I can open the windows but there is no screen and there are birds flying around. The bed was rickety. The shower was impossible to use without getting water everywhere. On the 7th floor the water pressure was low and at a trickle. Overall it was just a really uncomfortable stay. They are doing some sort of construction so there is a tarp up in the hallway that rustles is annoying, and the service carts are left in the middle of the hallway for you to navigate around. It just seemed overall in a state of disarray and dingy-ness that was not what I was expecting, especially for the price.
Stayed 3 nights in Dec 2023
Response from Jack H on 23 Dec 2023
Good morning valued guest,Thank you for leaving us a post stay review, and more importantly, thank you for staying with us. I have made note of the issues you experienced during your stay and I will be following up with all necessary departments. All of our rooms come with functional air conditioning systems, if you have trouble with the system in the future please reach out so we can assist. I will be following up with our engineering department to check water pressure, and our housekeeping team about the cart in the hallway. We never want any of our guests to experience disruptions when staying with us, so please accept our apologies for the inconvenience. Thank you again for you feedback and I hope this experience will not preclude you from staying with us again.

8/10 Good

Sarah Theresa, Seattle

Hotel needs to fix the elevator that goes up to the better rooms that people pay more money for. we’re in our 70s and had to take our suitcases 2 flights of steps.
Stayed 2 nights in Dec 2023
Response from Handlery Union Square Team on 23 Dec 2023
Good Morning,Thank you for leaving us a post stay review, and more importantly, thank you for staying with us. I have made note of the issues you experienced during your stay and I will be following up with all necessary departments.We see that you stayed with us during a period the elevator was undergoing maintenance, we apologize for the inconvenience that ensued. We never want any of our guests to experience disruptions when staying with us, so please accept our apologies for the inconvenience. Thank you again for you feedback and I hope this experience will not preclude you from staying with us again.

10/10 Excellent

Kush

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Rose, Ukiah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Steven

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Naiki

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Reception and concierge staff were very friendly. Garage staff were not so approachable. The access between Reception and Premier building was poor - the lift was out of order so we had to carry strollers and bags up and down the stairs. There was rotting on the door frame of our bathroom from shower water leakage. When we used the shower the carpet would get soaked so we found we had to place towels down to prevent this.
Response from Handlery Team on 23 Dec 2023
Happy Holidays,Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay. We hope to see you again in the future. For your future stay, and for concerns with beddings, or receiving additional pillows, our front desk is always happy to assist to ensure your accommodation is as comfortable. Until then, stay safe and healthy.Best Regards,

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Diana F

Liked: Cleanliness, staff & service, property conditions & facilities
This property was very convenient to what I was needing to do. My only problem was that the bed was a little hard and only 3 pillows for 2 older people.
Stayed 1 night in Dec 2023
Response from Handlery Team on 23 Dec 2023
Good morning,Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! For future stays, our front desk is always glad to assist in ensuring you receive the desired bedding configuration, as well as additional pillows. We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Lion King
We went to The Lion King. Hotel was centrally located to restaurants and theater.
Stayed 1 night in Dec 2023
Response from Handlery Team on 31 Dec 2023
Good morning,Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.