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Reviews of Courtyard by Marriott San Francisco Airport

3 out of 5
Courtyard by Marriott San Francisco Airport
1050 Bayhill Dr, San Bruno, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 493 out of 1002 reviews" "
Rating 8 - Good. 328 out of 1002 reviews" "
Rating 6 - Okay. 114 out of 1002 reviews" "
Rating 4 - Poor. 41 out of 1002 reviews" "
Rating 2 - Terrible. 26 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No bad review. Comfortable and helpful
Stayed 1 night in Mar 2024

8/10 Good

Gerald e

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Rene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Feb 2024

10/10 Excellent

kiran kumar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t have a problem with my stay. Room was good and so was the area.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jennie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close to the airport.
Stayed 2 nights in Feb 2024

8/10 Good

LUYIN

Liked: Cleanliness, staff & service, property conditions & facilities
good location
Stayed 5 nights in Dec 2023

10/10 Excellent

Matthew, Roseville

Stayed 2 nights in Dec 2023

10/10 Excellent

Laura

Stayed 1 night in Dec 2023

2/10 Terrible

Garrett

Travelled with family and small children
I was very disappointed with my stay. First, it took 55 minutes for Expedia to communicate with the hotel’s system allowing us to get access to a room. It was late at night and I had two small children. The shower didn’t drain so we couldn’t shower, the coffee maker was broken, there were signs of bedbugs, and the cleaning staff opened the door at 8:00 am, waking us up.
Stayed 1 night in Nov 2023

6/10 Okay

Krishnan

Stayed 1 night in Nov 2023

10/10 Excellent

Christine, Redding

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Craig, Pleasanton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Terrible mattress!!!
Stayed 1 night in Oct 2023

8/10 Good

Andrew

Stayed 1 night in Sep 2023

10/10 Excellent

Gianina, Chula Vista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. We only stayed for the night before our flight the next day. Great location, friendly staff.
Stayed 1 night in Sep 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Edward

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Lifts
Never told me the elevators were at the back of the building.
Stayed 3 nights in Sep 2023

8/10 Good

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very short shuttle drive from SFO. Fairly good dining options a few blocks away.
Stayed 1 night in Sep 2023

2/10 Terrible

Kristel, Pasadena

Travelled with family
The staff are very nice. However we reserved a shuttle from the hotel to the airport but it didn't show up so the lady at the front desk apologized and said she would call an Uber and the hotel would pay for it since they failed with the shuttle service. When I checked my bank account a couple of days later it shows they charged me for the Uber. Free shuttle was my main factor for choosing this hotel so for them to charge me for transportation is unfair and dishonest. The hotel itself is nice. The room was clean. Yes, you can hear airplanes due to location but it wasn't too loud. My only complaint about the room is that the beds are extremely uncomfortable. They are very bouncy so you can feel every movement. Also I could feel the bed springs through the mattress.
Stayed 1 night in Sep 2023

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The desk staff went far above the norm to help us navigate from airport to hotel. They were very friendly and helpful for our entire stay.
Stayed 2 nights in Sep 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and wonderful accommodations.
Stayed 1 night in Sep 2023

10/10 Excellent

Logan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport and has good dining options within walkable distance.
Stayed 1 night in Sep 2023

8/10 Good

Paul, Carson City

Liked: Cleanliness, staff & service, property conditions & facilities
The shuttle from the airport took a long time to show up.
Stayed 1 night in Sep 2023

6/10 Okay

Brian

Liked: Staff & service
The hotel property is conveniently located near SFO and has 24 hr shuttle service making it ideal for stopover travel. The hotel has a chiq little bistro and nice courtyard. I downgraded the rating however based on the location of the hotel in the flight path of noisy planes and the insulation isn't that great between walls making it noisy.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Andrea

Stayed 1 night in Sep 2023

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and confortable. Very clean. I really enjoyed my stay. And just to put it out there there is no swimming pool. I say this because in the amenities it says there is a pool. I think you should update the amenities.
Stayed 1 night in Sep 2023

8/10 Good

Glenn

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, uneven service
Check in was easy, room was clean and comfortable. Service for breakfast was less than optimal. I was the only person at the counter, yet, the staff person helping me was barking about what I could and could not order as part of the pre-paid plan. Unnecessarily rushing the process along. At checkout, the front desk was unattended.
Stayed 1 night in Aug 2023

6/10 Okay

Shana

Travelled with partner
Liked: Cleanliness, staff & service
Very quiet and clean. Patking fee $15 Bteakfast $25
Stayed 1 night in Aug 2023

4/10 Poor

Clare

Disliked: Staff & service
Super BAD front desk check in service
The front desk person was super rude during our checkin.
Stayed 2 nights in Aug 2023
Response from rafia on 14 Aug 2023
Dear Sir/Madam, Firstly, thank you for taking the time share your experience with the Courtyard San Francisco Airport. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel. Thank you once again for your feedback. If you would like to discuss your experience further, please feel free to contact me directly via email or at the number listed below. Once again, please accept my apology. If there is anything I can do to make your stay feel more comfortable and welcome in the future, please let me know. Sincerely,

10/10 Excellent

Karen L

Stayed 3 nights in Aug 2023

10/10 Excellent

hadi

Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023
Response from rafia on 14 Aug 2023
Dear Sir/Madam, Firstly, thank you for taking the time share your experience with the Courtyard San Francisco Airport. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel. Thank you once again for your feedback. If you would like to discuss your experience further, please feel free to contact me directly via email or at the number listed below. Once again, please accept my apology. If there is anything I can do to make your stay feel more comfortable and welcome in the future, please let me know. Sincerely,

8/10 Good

Hector

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Used band-aid
It was okay other than finding a used band-aid in the bed I slept in. Tells me that maybe the sheets were not changed before my stay. Also found a piece of molding on floor when we walked in.
Stayed 1 night in Jul 2023
Response from rafia on 14 Aug 2023
Dear Sir/Madam, Firstly, thank you for taking the time share your experience with the Courtyard San Francisco Airport. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel. Thank you once again for your feedback. If you would like to discuss your experience further, please feel free to contact me directly via email or at the number listed below. Once again, please accept my apology. If there is anything I can do to make your stay feel more comfortable and welcome in the future, please let me know. Sincerely,

8/10 Good

Arturo

Stayed 1 night in Jun 2023
Response from rafia on 14 Aug 2023
Dear Sir/Madam, Firstly, thank you for taking the time share your experience with the Courtyard San Francisco Airport. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel. Thank you once again for your feedback. If you would like to discuss your experience further, please feel free to contact me directly via email or at the number listed below. Once again, please accept my apology. If there is anything I can do to make your stay feel more comfortable and welcome in the future, please let me know. Sincerely,

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport and had a lot of nice amenities! Loved the airport shuttle.
Stayed 5 nights in Jun 2023
Response from rafia on 14 Aug 2023
Dear Sir/Madam, Firstly, thank you for taking the time share your experience with the Courtyard San Francisco Airport. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel. Thank you once again for your feedback. If you would like to discuss your experience further, please feel free to contact me directly via email or at the number listed below. Once again, please accept my apology. If there is anything I can do to make your stay feel more comfortable and welcome in the future, please let me know. Sincerely,

6/10 Okay

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Couples trip
The rooms were clean and staff was nice. The beds feel like you are sleeping on rocks!
Stayed 2 nights in Jun 2023
Response from rafia on 14 Aug 2023
Dear Sir/Madam, Firstly, thank you for taking the time share your experience with the Courtyard San Francisco Airport. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel. Thank you once again for your feedback. If you would like to discuss your experience further, please feel free to contact me directly via email or at the number listed below. Once again, please accept my apology. If there is anything I can do to make your stay feel more comfortable and welcome in the future, please let me know. Sincerely,

10/10 Excellent

ROBERT

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very nice
Stayed 1 night in Jun 2023

10/10 Excellent

Julie

Stayed 1 night in Jun 2023

2/10 Terrible

Xylena Joy

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not returning
This place is pricey for a small room. Staff are kind of not friendly when I check in
Stayed 1 night in May 2023

8/10 Good

Odaliz

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The parking lot was pretty full and it cost $15 a night to park. The room was clean and well stocked. The bed was super comfortable. There’s also a love seat. The balcony is small but it was a nice feature. The airport is close by so we did hear some airplanes overhead but not any noise from the freeway. Overall, it was a nice stay and the staff members we encountered were polite and helpful.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice stay
Stayed 1 night in May 2023

10/10 Excellent

Timoteo, Falls Church

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is near SFO airport so you can hear the airplanes going by. They knew that when they built this hotel so they should have provided better sound insulation.
Stayed 1 night in May 2023

10/10 Excellent

Clare

Stayed 1 night in May 2023

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most things were good. There was airport noise from time-to-time.
Stayed 1 night in May 2023

10/10 Excellent

SEONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Thi Hong

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Simple hotel.
Stayed 1 night in Apr 2023

2/10 Terrible

Norberto

Stayed 1 night in Mar 2023

10/10 Excellent

Daisy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Very clean. Nice service.
Stayed 2 nights in Mar 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023