Ratings based on 1,973 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Lubbock, TX

Great Location

Posted 13-Apr-2015
Location: It is within walking distance of the BART and the trolly, so you can basically get anywhere in the city easily from that point.
This hotel is in a great location for exploring the city. The staff are friendly and welcoming. The rooms are pretty tight though. There is not much space and I didn't like sleeping on a twin mattress. The elevator is incredibly slow. We did experience a fire while we were there. A fire started in the basement and they had an up-to-date system for announcing the fire danger. It was very loud with a voice telling you how to evacuate. That was nice. Everyone got out safely. They put the small fire out quickly and let us go back to our rooms within 20 minutes. I was impressed with the lack of chaos from staff and guests. I was also impressed with how quickly the fire department arrived. I would go back just because of the location. Also, it is nice to have peace of mind about how professionally an organization can handle an emergency.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Sharon Hill, Pa

Comfortable Hotel

Posted 08-Apr-2015
Pros: The d├ęcor was beautiful, internet access good, business section great. Sitting areas varied throughout the first and 2nd level. Comfortable.
Cons: Valet Parking. I was missing money from my wallet that I accidently left in the car and the wait was over 40 minutes to get the vehicle.
Location: The location in Union Square itself was perfect. The trolley was at the corner, shopping down the street, dining within walking distance
I was very pleased with the entire hotel. The staff were beyond understanding/comforting.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Montana

Close to everything in the Union Square area.

Posted 06-Apr-2015
Pros: Staff was very friendly. Water pressure was great! Location is perfect.
Cons: Perhaps the mattress and carpeting in the room could be replaced fairly soon as well as more sound proof doors.
Location: Right in the hub of Union Square with great access to public transportation, plenty of restaurants and shopping available.
Very friendly staff. Hotel is in the hub of everything in the Union Square area. Hotel staff was very friendly and accommodating and the housekeeping staff kept the area spotless. We requested a room in the back to avoid street noise but were woken several times at midnight and 4:00am as folks were coming back from their evening of fun. The hallway noise was very loud.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Apr-2015
This place is excellent value for money. The location is fantastic and the staff very welcoming and helpful. Rooms are quite small but probably what you'd expect for a city hotel at those rates.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom New York City

Convenient location

Posted 31-Mar-2015
The hotel has a pleasant look from the outside but the rooms are uncomfortably small. If you suffer from claustrophobia beware. I was also given a room facing the backside of another building that was disturbingly to close to our windows. Since the hotel is located a block from Union Square I barely spent time in the hotel. Overall i would recommend only if the price is right or if its a last choice.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Denver CO

Charming hotel, friendly and helpful staff.

Posted 30-Mar-2015
We were there for 7 days, for a business trip. The location is very convenient. The room was small but clean and homey. We could have used an armchair rather the the desk chair which was the only chair in the room. But, overall it was a very nice place to stay.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Wolverhampton, UK

Great hotel for a short visit

Posted 28-Mar-2015
For a short three day stay, this hotel suited all of our needs. There were two of us with twin beds and the room was spacious and clean. The bathroom is on the small side but never unmanageable. The location is perfect and you'e in the middle of near-enough everything. The staff were super-friendly and checking in and out were easy as anything. Highly recommended.
2 out of 5
by A verified traveller

Posted 25-Mar-2015
noisy, room uncomfortable, horrible set up of shower, set at ~5 feet, not adjustable any higher
4 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Sacarmento, CA

Posted 24-Mar-2015
Pros: locaton
Cons: parking
Location: restaurants and lot of home office location for large companies in my industry
Good service, clean rooms. Parking was inconvenient and expensive. 40.00 a night is outrageous but that is expected in San Francisco,
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New York, NY

Lovely Hotel, Lovely Price

Posted 19-Mar-2015
Couldn't have been more charmed by this hotel! I found the smaller size of the room to be very cozy and thought it had a very European feel. The staff was incredibly kind and helpful, and the location very convenient. Wouldn't hesitate to stay here again!