Ratings based on 1,847 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Los Angeles

Nice and helpful crew

Posted 27-Dec-2014
Pros: the location is so good
Cons: cleaniness
Location: You can do anything or easily go anywhere
Good overall, and the price is not high. You can eat adn buy anything around the hotel.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Dec-2014
Great location, close to many attractions in the downtown area including transportation and shopping. Helpful staff.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom fairfield ca

Beautiful hotel with a lot of history

Posted 15-Dec-2014
Close to union square made walking easy . A lot of shops and restraurants with in walking distance
3 out of 5
by A verified traveller

Great location. Tired.

Posted 12-Dec-2014
This hotel is comfortable but needs a lot of updating. For the location the price I paid -- about $140-- was cheap. Staff is polite but not that interested in you.
2 out of 5
by A verified traveller

Posted 10-Dec-2014
Overpriced for age of facility, size of room(especially bathroom), and amenities. Staff offered nothing, not even a greeting when arriving or exiting the property. Location excellent but for those prices could have stayed at a big name modern hotel.
2 out of 5
by A verified travellerfrom Los Angeles

Location was good.

Posted 09-Dec-2014
Cons: Rebuild it!
Location: Only good thing. Location.
Very, very, very old... No bar, no room service. No food. No cold drinks. Just a room with a bed.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location close to Union Square

Posted 02-Dec-2014
Pros: Character and location.
Location: Good location - walking distance from the BART station, Union square, shopping and cable car stop.
Good location close to Union Square and Cable car. Easy to get around city. Hotel is older but has lots of character. Staff was helpful. Our room was small but certainly adequate for sleeping.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom J

Nice hotel close to center of the city.

Posted 26-Nov-2014
Pros: I like the bathroom. Nice big bathroom associated with the room 212. 212 is the smallest room of the hotel. Bathroom is very nice.
Cons: Table position in the room.
Location: Buses are available. Take seven day unlimited pass 29 USD and go any where you like
Room heater makes some sound at night. Do not know why. Ask hotel stuff, they do not bother. Ultimately sound diminished
3 out of 5
by A verified travellerfrom Boston, MA

Fine if used just for a place to sleep.

Posted 24-Nov-2014
Location: A few blocks (uphill) from Union Square. I felt safe walking to work in the morning and returning later at night.
I was looking for a clean, comfortable place to stay while working in SF for the week. The hotel was able to get me into my room early (10am) but was not able to get me a room with two double beds - the only options was one double bed or two TWIN beds. I'm not sure what adult would actually want to sleep in a twin bed, but since I had a friend crashing with me for a night, that's what I went with. Hotel hallways were stale (no central HVAC) and when I got to the room, was pleasantly surprised that it wasn't as teeny as I had anticipated. The walls, trimwork, furniture, bathroom, etc was all so old and so rundown and the windows and window unit AC were filthy. The TV hardly worked, there was no mini fridge and I found ants and hairs in the bathroom/shower that were not mine. Luckily I like to travel a lot and have seen worse, but those of you that are used to normal American hotels, this is likely not the place for you. It worked for me since I was only in the hotel to sleep and shower.
2 out of 5
by A verified travellerfrom Arkansas

Disappointed

Posted 22-Nov-2014
Pros: The location was exceptional.
Cons: The linens, furniture, bathroom needs refreshing. The mattresses need to be replaced completely!
Location: Within walking distance of Union Square, shopping, transportation
The character of the hotel was fun. We expected the room to be small, so this was not a concern although you had to be careful not to hit your head on the wall when using the toilet. However, the hotel's website is misleading on the amenities offered. The "featherborne" mattress is a topper that does not improve the comfort of the very old mattress. We changed rooms after our first night to see if the comfort would improve, but it was to no avail. We attempted to cancel our reservation after two nights because of this and were not allowed to because we booked through Expedia. I've never experienced a problem with reservation changes in the past even when booking with Expedia. We were told the hotel's policy is that they will not change any reservation booked through a third party so beware if booking this hotel through any third party site. It also is said that a cot could be brought in if needed, but I'm not sure where that would fit!!