Ratings based on 1,497 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from honolulu

Great Location & Staff

Posted 12-Jul-2014
We stayed over 4th of July weekend and it was great! The staff was very friendly and professional. The lobby is beautiful but I thought it was unfortunate that they had a bar area with no liquor license. It seemed like wasted space to me since they're not utilizing it. The room was clean and cozy but too small. I heard anothwr guest refer to it as a doll room.
4 out of 5
Recommended
for Couples
by A verified traveller

the room was small but very clean.

Posted 10-Jul-2014
Pros: That it is clean and convenient in the middle of all attractions.
Cons: none
The hotel is in the middle of everything. you can get to any place from this hotel. Very convenient location. The staff very friendly. The room small but the most important the room was very very clean every single day I was there. I enjoyed my stay at the Hotel. I had access to every thing and everywhere. And the most important I had a peace of mind that I am in a clean place.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel!

Posted 09-Jul-2014
Great hotel, located really close to Union Square! The room was nice but the only complaint was the size of the bathroom. It's super small, hard to get into the shower, which is weird because there is a huge walk-in closet right beside it. The staff were really friendly and helpful too.
5 out of 5
Recommended
for Everyone
by A verified traveller from Folsom, Ca

Just Keeps Getting Better

Posted 06-Jul-2014
The Cartwright has never let me down. The beds are very comfortable and the location a block off Union Square can not be beat. The front lobby and fireplace area is perfect for morning coffee and a newspaper.
5 out of 5
Recommended
for Everyone
by A verified traveller from Pinecrest, CA.

Very nice & cozy.

Posted 30-Jun-2014
Staff very friendly & helpful. Only improvement would have been to have view of street rather than building wall next door. We'll ask for that next time. Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveller

Small room but close to everything

Posted 30-Jun-2014
The room is very small. If you open the door other hotel guests walking by can see everything. But it is very clean. Comfortable bed and great shower with lots of hot water. The staff are extremely friendly and helpful and the hotel is located near lots of stores and filled with people at all hours of the day. I really enjoyed my stay :)
5 out of 5
Recommended
for Everyone
by A verified traveller

Everything was great

Posted 29-Jun-2014
Location: Walking distance of everything
Even though the room was a little smaller than i thought the staff made up for it. They were always welcoming and polite. even the sweet old maid held open the elevator for me. When i arrived early my first day they took my bag and called me when it was ready and also held on to my bag the day i checked out till i was ready to go to the airport later that day. I also had some great banter going on with one of the front desk ladies because im clearly a single 26 year old. They treated me with the same respect they would have anyone else and i applaud them for it. fantastic service and great place to stay. i will return.
4 out of 5
Recommended
for Everyone
by A verified traveller from Calgary, AB

San Fran Stay

Posted 25-Jun-2014
Pros: The staff was friendly and always helpful with questions and directions.
Cons: I was surprised to hear that it could take from 30-45 minutes to have the valet bring your car around.
Location: Location was great. You are close to all major forms of public transportation. There is good shopping near by.
The hotel was clean and very close to all forms of public transportation. The room was a little small but overall my stay was great.
2 out of 5
by A verified traveller from Honolulu

Small Bathroom

Posted 20-Jun-2014
Pros: It was close restaurants and transportation.
Cons: Train the staff to be more friendly and accommodating.
Location: It's close to Union Square and lots of stores to shop at and is walking distance to the Ferry Building and China Town.
The bathroom is so small that one would hit his head on the counter when sitting on the toilet. The staff was very unfriendly, except for the concierge. He was friendly and helpful. I was not told that there were complimentary coffee and newspaper. Found out on the last day of my stay by walking around the first floor.
3 out of 5
Recommended
for Everyone
by A verified traveller

Well compared to a hotel twice the price, it sucks

Posted 17-Jun-2014
Mediocrly mediocre in a mediocre kindMediocrly mediocre in a mediocre kind of way. of way.