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Reviews of Bay Landing San Francisco Airport Hotel

3 out of 5
Bay Landing San Francisco Airport Hotel
1550 Bayshore Hwy, Burlingame, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1907 out of 2907 reviews" "
Rating 8 - Good. 688 out of 2907 reviews" "
Rating 6 - Okay. 190 out of 2907 reviews" "
Rating 4 - Poor. 71 out of 2907 reviews" "
Rating 2 - Terrible. 51 out of 2907 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Wilfred, Longwood

Liked: Cleanliness, staff & service
Problem with ac unit
Stayed 1 night in Apr 2024

10/10 Excellent

Mark, dripping springs tx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome quiet and comfortable place to stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
It met my expectations for a quick overnight stay near the airport. Staff was very friendly and helpful. It was clean and convenient.
Stayed 1 night in Apr 2024

6/10 Okay

RANJITH

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Only one positive thing for this hotel and it is breakfast.
Stayed 1 night in Apr 2024
Response from Bay Landing Hotel on 23 Apr 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

8/10 Good

Ramu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities!
Stayed 1 night in Apr 2024

10/10 Excellent

James, Sarasota

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Easy check in, friendly staff and a gorgeous room. Perfect stay
Stayed 1 night in Apr 2024
Response from Bay Landing Hotel on 23 Apr 2024
Thank you for staying with us. We are delighted to note that you had a pleasant experience on your recent stay with us, and we appreciate your valuable feedback. I will make sure to say "thank you" to the rest of the team. We hope to be able to welcome you back in the near future.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I slept sooooo good at Bay Landing! Comfortable bed and bedding and nice and quiet! Thats so important to me when on a business trip. Very clean grounds, excellent parking and great staff. Thank you Cutler!
Stayed 1 night in Apr 2024
Response from Bay Landing Hotel on 23 Apr 2024
Thank you for staying with us. We are delighted to note that you had a pleasant experience on your recent stay with us, and we appreciate your valuable feedback. I will make sure to say "thank you to Cutler" to the rest of the team. We hope to be able to welcome you back in the near future.

10/10 Excellent

Jennifer, London

Business traveller
Liked: Cleanliness, staff & service, amenities
Comfortable, convenient and friendly staff.
Stayed 3 nights in Apr 2024
Response from Bay Landing Hotel on 23 Apr 2024
Thank you for staying with us. We are delighted to note that you had a pleasant experience on your recent stay with us, and we appreciate your valuable feedback. I will make sure to say "thank you" to the rest of the team. We hope to be able to welcome you back in the near future.

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to SFO was great and the shore pathway was very nice.
Stayed 1 night in Apr 2024
Response from Bay Landing Hotel on 23 Apr 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Gang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Should have free bottled water in the room
Stayed 1 night in Apr 2024
Response from Bay Landing Hotel on 23 Apr 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Brooke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here in between flights! Close to airport, useful free shuttle, and very friendly staff. Our room was clean and the free Buffett breakfast was the best we have ever had at a hotel
Stayed 1 night in Apr 2024
Response from Bay Landing Hotel on 20 Apr 2024
Thank you so much for taking the time to leave a positive review of your recent stay with us at Bay Landing Hotel. We're delighted to hear that your stay was cozy, and you found your room spacious and comfortable. It's great that you enjoyed the breakfast with various options. We look forward to welcoming you back for another stay in the future. Your feedback is appreciated, and we'll strive to provide you with another excellent experience.

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here. It’s clean, staff are friendly, it’s in a nice location can walk along the bay, the breakfast is excellent, plenty of parking, easy access to freeway.
Stayed 2 nights in Apr 2024
Response from Bay Landing Hotel on 20 Apr 2024
Thank you so much for taking the time to leave a positive review of your recent stay with us at Bay Landing Hotel. We're delighted to hear that your stay was cozy, and you found your room spacious and comfortable. It's great that you enjoyed the breakfast with various options. We look forward to welcoming you back for another stay in the future. Your feedback is appreciated, and we'll strive to provide you with another excellent experience.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bay Landing Hotel on 20 Apr 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Isabella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking and breakfast is great, weird that the airport shuttle doesn’t run in the middle of the day. Tried to use the water fountain but the water was warm.
Stayed 1 night in Apr 2024
Response from Bay Landing Hotel on 19 Apr 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Barbara, Decatur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Bay Landing Hotel on 20 Apr 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Nice option to park and fly out of SFO.
Stayed 1 night in Apr 2024
Response from Bay Landing Hotel on 18 Apr 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

8/10 Good

Fariborz, Orinda

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Free parking in SF, awesome. Free breakfast in SF, awesome. Price: reasonable. Location: convenient and walkable. Bedding: Uncomfortable. Housekeeping: only upon request, but good. Amenities: none, but didn't care. In-room television: absolutely horrendous. Overall: good for short stays; better than awful downtown San Francisco.
Stayed 16 nights in Mar 2024
Response from Bay Landing Hotel on 17 Apr 2024
Thank you so much for taking the time to leave a positive review of your recent stay with us at Bay Landing Hotel. We're delighted to hear that your stay was cozy, and you found your room spacious and comfortable. It's great that you enjoyed the breakfast with various options. We look forward to welcoming you back for another stay in the future. Your feedback is appreciated, and we'll strive to provide you with another excellent experience.

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check-in, comfortable rooms.
Stayed 1 night in Apr 2024
Response from Bay Landing Hotel on 18 Apr 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here. Very clean, nice staff, and incredible location!
Stayed 5 nights in Apr 2024
Response from Bay Landing Hotel on 17 Apr 2024
Thank you so much for taking the time to leave a positive review of your recent stay with us at Bay Landing Hotel. We're delighted to hear that your stay was cozy, and you found your room spacious and comfortable. It's great that you enjoyed the breakfast with various options. We look forward to welcoming you back for another stay in the future. Your feedback is appreciated, and we'll strive to provide you with another excellent experience.

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is friendly and helpful. Room is fine (except the sheer curtain was torn). All in all, a good value.
Stayed 1 night in Apr 2024
Response from Bay Landing Hotel on 18 Apr 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 3 nights in Apr 2024
Response from Bay Landing Hotel on 17 Apr 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very substantial breakfast. Comfortable bed. Couldn't get the room temp regulated--seemed as though the thermostat wasn't functional. Windows didn't open either.
Stayed 1 night in Apr 2024
Response from Bay Landing Hotel on 18 Apr 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Annie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
l love the environment around here, very nice!
Stayed 1 night in Apr 2024
Response from Bay Landing Hotel on 15 Apr 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

4/10 Poor

Gregory

Disliked: Property conditions & facilities
Very mediocre. Outdated. Average service. No house cleaning.
Stayed 2 nights in Apr 2024
Response from Bay Landing Hotel on 15 Apr 2024
Thank you for your review. Please accept our sincere apologies for your disappointment with your recent stay at our hotel. I am extremely concerned to read your comments with regard to your overall experience at the hotel. It is always our highest priority us to ensure that our guests and customers leave the hotel happy and satisfied at all times.

10/10 Excellent

Kate

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Breakfast was good and really enjoyed a nice walk. Clean and convenient.
Stayed 1 night in Apr 2024
Response from Bay Landing Hotel on 17 Apr 2024
Thank you so much for taking the time to leave a positive review of your recent stay with us at Bay Landing Hotel. We're delighted to hear that your stay was cozy, and you found your room spacious and comfortable. It's great that you enjoyed the breakfast with various options. We look forward to welcoming you back for another stay in the future. Your feedback is appreciated, and we'll strive to provide you with another excellent experience.

10/10 Excellent

Lu

Liked: Cleanliness, staff & service, property conditions & facilities
Love it. Very nice hotel!
Stayed 1 night in Apr 2024
Response from Bay Landing Hotel on 18 Apr 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Wiebke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly front desk staff, as well as the ladies in the dining area. Room was quiet (except for noisy guests upstairs) the breakfast was good. The shuttle bus was convenient. We’ll return👍
Stayed 2 nights in Apr 2024
Response from Bay Landing Hotel on 13 Apr 2024
Thank you so much for taking the time to leave a positive review of your recent stay with us at Bay Landing Hotel. We're delighted to hear that your stay was cozy, and you found your room spacious and comfortable. It's great that you enjoyed the breakfast with various options. We look forward to welcoming you back for another stay in the future. Your feedback is appreciated, and we'll strive to provide you with another excellent experience.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views across the Bay, breakfast was substantial and delicious.
Stayed 1 night in Apr 2024
Response from Bay Landing Hotel on 13 Apr 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

6/10 Okay

Sherly

For the past few years I have always booked baylanding because I feel comfortable. Only the first time I came back to the bathroom, there was still a lot of hair in the water filter and the hairdryer was broken. Actually, it’s not a problem, but I don’t like the front desk receptionist who works in the morning shift, the few times I met her, she wasn’t friendly (I forgot her name) but I’m happy that the male receptionist who works at night is more welcoming and can accept complaints well. Thank you
Stayed 1 night in Apr 2024
Response from Bay Landing Hotel on 13 Apr 2024
Thank you for your review. Please accept our sincere apologies for your disappointment with your recent stay at our hotel. I am extremely concerned to read your comments with regard to your overall experience at the hotel. It is always our highest priority us to ensure that our guests and customers leave the hotel happy and satisfied at all times.

8/10 Good

Jacques

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed overnight and It was good for the price. The hotel is a bit older but clean. Our room was on the bay side king size bed. The breakfast was good with some hot choice. The staff was extremely helpful. The only negative side was the shuttle services stopped for a few hours from about 1115 to about 2:30-300. Not useful for clients arriving around noon.
Stayed 1 night in Apr 2024
Response from Bay Landing Hotel on 18 Apr 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

XUEYU

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Bay Landing Hotel on 13 Apr 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised by this hotel! Close to the airport, pleasant staff and great accommodations! Would definitely stay here again!
Stayed 1 night in Apr 2024
Response from Bay Landing Hotel on 12 Apr 2024
Thank you for staying with us. We are delighted to note that you had a pleasant experience on your recent stay with us, and we appreciate your valuable feedback. I will make sure to say "thank you" to the rest of the team. We hope to be able to welcome you back in the near future.

10/10 Excellent

Roni Sue

Stayed 1 night in Mar 2024
Response from Bay Landing Hotel on 12 Apr 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Li

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service.
Stayed 1 night in Apr 2024
Response from Bay Landing Hotel on 11 Apr 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

8/10 Good

Marianet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to SFO. Perfect stay for an airport layover, hotel provided shuttle was on time and efficient. Staff was friendly and helpful with restaurant recommendations and shuttle information. Room was clean and quiet. Would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Bay Landing Hotel on 11 Apr 2024
Thank you for staying with us. We are delighted to note that you had a pleasant experience on your recent stay with us, and we appreciate your valuable feedback. I will make sure to say "thank you" to the rest of the team. We hope to be able to welcome you back in the near future.

6/10 Okay

Kimberly

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Shower did not work nor did the air conditioner. Shuttle did not stop at our terminal - we were 10 minutes early and saw all the others go by- waited another 15 minutes and decided to catch the Mariott shuttle and walk.
Stayed 1 night in Apr 2024
Response from Bay Landing Hotel on 11 Apr 2024
Thank you for your review. Please accept our sincere apologies for your disappointment with your recent stay at our hotel. I am extremely concerned to read your comments with regard to your overall experience at the hotel. It is always our highest priority us to ensure that our guests and customers leave the hotel happy and satisfied at all times.

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place!
Stayed 1 night in Apr 2024
Response from Bay Landing Hotel on 11 Apr 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

8/10 Good

Floyd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Bay Landing Hotel on 12 Apr 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle service to and from airport made this an excellent stay
Stayed 1 night in Apr 2024
Response from Bay Landing Hotel on 11 Apr 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

8/10 Good

Harvey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Late check in,a)l went well
Stayed 1 night in Apr 2024
Response from Bay Landing Hotel on 11 Apr 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

8/10 Good

Fariborz, Orinda

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nice clean three star level hotel. Great location. Near freeway and airport but on quiet waterfront. Very reasonable prices. I stayed for two weeks but it's ideal for in and out or business travel. Beddings were not at all my favorite but not a deal breaker.
Stayed 3 nights in Mar 2024
Response from Bay Landing Hotel on 11 Apr 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Bay Landing Hotel on 11 Apr 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and knowledgeable. Check-in and check-out processes were a breeze. Complimentary breakfast was pretty good.
Stayed 8 nights in Mar 2024
Response from Bay Landing Hotel on 11 Apr 2024
Thank you for staying with us. We are delighted to note that you had a pleasant experience on your recent stay with us, and we appreciate your valuable feedback. I will make sure to say "thank you" to the rest of the team. We hope to be able to welcome you back in the near future.

10/10 Excellent

Greg

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Quiet and Clean
Stayed 4 nights in Mar 2024
Response from Bay Landing Hotel on 11 Apr 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Bruce, Dixon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bay Landing Hotel on 11 Apr 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

8/10 Good

Jeremy, Hemet

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros Property was clean. Good view of the bay. Near restaurants than other hotels. Near the airport. Breakfast every morning Cons The pillows are Big Balls not very accommodating to the neck. Only one kind of pillow. The beds are kind of hard. A pillow top would have been nice. Breakfast only had protein every other day. It'd be nice to have protein and potatoes on the same day. Always saw sausage, never saw bacon.
Stayed 5 nights in Apr 2024
Response from Bay Landing Hotel on 11 Apr 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!

10/10 Excellent

Phil

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally friendly and helpful. Dining options were close by, complimentary breakfast at 6 am and on site long term parking made things easy for us. Would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Bay Landing Hotel on 12 Apr 2024
Thank you for staying with us. We are delighted to note that you had a pleasant experience on your recent stay with us, and we appreciate your valuable feedback. I will make sure to say "thank you" to the rest of the team. We hope to be able to welcome you back in the near future.

10/10 Excellent

Karlie K

Business traveller
Rooms were spacious and clean. I really liked the small property. I would appreciate having some food options other than pizza delivery. I arrivec at 8:30 and it was pouring down rain and I had to walk to get some dinner. Sandwiches in their snack shop would be convenient. Overall, I enjoyed the hotel.
Stayed 1 night in Apr 2024
Response from Bay Landing Hotel on 11 Apr 2024
Thank you so much for taking the time to leave a positive review of your recent stay with us at Bay Landing Hotel. We're delighted to hear that your stay was cozy, and you found your room spacious and comfortable. It's great that you enjoyed the breakfast with various options. We look forward to welcoming you back for another stay in the future. Your feedback is appreciated, and we'll strive to provide you with another excellent experience.

10/10 Excellent

Imelda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent hotel and facilities - great breakfast, satisfactory gym, great ambiance, nice walk along the bay. Staff was pleasant. Too bad it was raining and therefore we couldn't use the terrace. Overall great hotel, close to the airport Highly recommend it. Reasonably priced.
Stayed 2 nights in Mar 2024
Response from Bay Landing Hotel on 11 Apr 2024
Thank you for staying with us. We are delighted to note that you had a pleasant experience on your recent stay with us, and we appreciate your valuable feedback. I will make sure to say "thank you" to the rest of the team. We hope to be able to welcome you back in the near future.

10/10 Excellent

Hubert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!!
Stayed 1 night in Apr 2024
Response from Bay Landing Hotel on 11 Apr 2024
Thank You for taking the time to share your experience at Bay Landing Hotel. We want to ensure our guests can have a comfortable and enjoyable experience. We appreciate your feedback!