Indoor pool, outdoor pool, pool loungers

Reviews of Santa Cruz Plaza

4 out of 5
Santa Cruz Plaza
Plaza De Armas 286, Santa Cruz, O'Higgins

Reviews

8.6

Excellent

Rating 10 - Excellent. 137 out of 266 reviews" "
Rating 8 - Good. 78 out of 266 reviews" "
Rating 6 - Okay. 37 out of 266 reviews" "
Rating 4 - Poor. 9 out of 266 reviews" "
Rating 2 - Terrible. 5 out of 266 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sylvia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent amenities. Great restaurant. Professional staff.
Stayed 1 night in Mar 2024
Response from Equipo Santa Cruz Plaza Hotel on 24 Mar 2024
Thank you for your feedback, Sylvia. We appreciate your kind words!

8/10 Good

Elvira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Feb 2024
Response from Equipo Santa Cruz Plaza Hotel on 16 Mar 2024
Many Thanks Elvira!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in the wine country
The Plaza is a gem in the wine country. It is old but well maintained. The architecture is interesting and features many items like bas relief sculpture and stained glass. We had a comfortable room facing an inner courtyard which was quiet. Outside rooms on the plaza might have a lot of traffic noise. The grounds are beautiful, with a small stream running through the property. The restaurant opens onto a pleasant, tree shaded outside courtyard by the outdoor pool. The is an indoor pool and spa but we did not visit. We had good lunch on the day we arrived. We went to breakfast each morning and found very mixed results, ranging from a great omelette bar on the weekend to weekday buffet that featured cold, hard bacon and lukewarm, mostly liquid scrambled eggs. The service was attentive and friendly, however. The concierge, Pablo, was fantastic. We had a great time chatting with him and getting laughs for our weak attempts at Spanish (we are English speakers, and found most of the staff could handle this well). He helped us plan excursions into the wine country, recommended great places to eat, and gave advice on the best way to drive to Vińa del Mar (our next stop). The hotel is next to a museum and a casino. We spent several hours enjoying the museum, but did not check out the casino. Maybe next time.
Stayed 3 nights in Dec 2023

10/10 Excellent

Hakan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Lincoyan

Stayed 2 nights in Jul 2023
Response from departamento de reservas on 17 Aug 2023
Estimado Linconyan Gracias por su calificación, nos alegra saber que disfruto de su estadía y esperamos que en su próximo paso por el valle de colchagua nos vuelva a visitar. Saludos

2/10 Terrible

Ken Uchimura Moraga

Stayed 2 nights in Jul 2023
Response from departamento de reservas on 24 Jul 2023
Estimado Ken Gracias por compartir su comentarios, lamentamos en esta oportunidad no haber logrado cumplir con sus expectativas.Saludos cordiales

8/10 Good

Ullrich

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
a very pleasant stay with very friendly staff and an excellent breakfast buffet. if you come by car on a busy weekend, you may have trouble in parking inside and will need valet parking to park the car at a secure outside facility from the same hotel. to get it next morning may take a while.
Stayed 3 nights in Jun 2023
Response from departamento de reservas on 8 Jun 2023
Gracias Ullrich Gracias por su calificación y por compartir sus comentarios; nos alegra saber que disfruto de su estadía junto a la atención y amabilidad de nuestro equipo de servicio y del desayuno buffet.Esperamos que en su próximo paso por el valle de colchagua nos vuelva a visitar Saludos cordiales

10/10 Excellent

Marcelo

Stayed 2 nights in May 2023
Response from Departamento de reserva on 23 May 2023
Estimado Marcelo Gracias por su calificación; nos alegra saber que disfruto de su estadía, esperamos que en su próximo paso por el valle de colchagua nos vuelva a visitar.Saludos cordiales

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Departamento de reserva on 20 Mar 2023
Estimada Karen Gracias por su calificación y por compartirla, nos alegra saber que disfruto de su estadía.Esperamos que en su próximo paso por el valle de colchagua nos vuelva a visitar.Saludos cordiales

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel full of character. Good, friendly service. Great food. Direct access from hotel to Casino and Museum.
Stayed 2 nights in Feb 2023
Response from Departamento de reserva on 28 Feb 2023
Estimado Edward Gracias por su calificación; nos alegra saber que disfruto de su estadía, de la buena comida ofrecida por nuestro restaurante los varietales y de la amabilidad y atención de nuestro equipo de servicio.Esperamos que en su próximo paso por el valle de colchagua nos vuelva a visitar.Saludos cordiales

10/10 Excellent

Luisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a fantastic museum al the property.
Stayed 2 nights in Feb 2023
Response from Departamento de reserva on 20 Feb 2023
Estimada Luis Gracias por su calificación. Nos alegra saber que disfruto del hermoso museo de colchagua.Esperamos que en su próximo paso por el valle de colchagua nos vuelva a visitar.Saludos

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We normally stay at VIP hotel as they treat you special. We do not mind spending a little more. Room was not upgraded. In fact it was probably one of the worst rooms in the hotel as we looked out to white wall. With all the great balconies they have this is how they treat VIP’s. Will not return here
Stayed 1 night in Feb 2023
Response from Departamento de reserva on 20 Feb 2023
Estimada Daryl Gracias por su calificación y por compartir sus comentarios. La mejora de categoría esta sujeto a disponibilidad.Lamentamos y pedimos disculpas por el inconveniente durante su estadía.Saludos

10/10 Excellent

Yuri, Toronto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. Far exceeded our expectations. Service was excellent and the property itself was beautiful. Felt spoiled the entire time. Highly recommend.
Response from Departamento de reserva on 17 Jan 2023
Estimada Yuri Gracias por su calificación y por compartir sus comentario, es de agrado conocer su experiencia con nosotros y saber que contó con la atención y amabilidad de nuestro equipo servicio.Esperamos que en su próximo paso por el valle de colchagua nos vuelva a visitar Saludos cordiales

8/10 Good

Holly, Laguna Niguel

Travelled with partner
Liked: Amenities, property conditions & facilities
Hotel Santa Cruz has a lot of PROs and a few CONs. I’m an American who travels frequently to other countries and use reviews as a guide. will be very honest with my observations. PROs = property is very nice with resort feel in the quaint city of Santa Cruz. Location was perfect! grounds beautiful and our room was spacious with nice view from 4th floor to the square. Security guarded with a lot to do on property. Ate there twice, both great. BBQ dinner was fantastic. good experience with concierge and restaurant staff. Santa Cruz is safe, easy to walk. CONS = floor/carpet in our room was very dirty. Glad they gave slippers, carper needs a good cleaning. disappointing hotel tour assistance (RoutaTours) and manager we spoke to about a RoutaTours issue not good. We didn’t find all front desk staff to be friendly. My husband speaks fluent Spanish, so it was not a translation issue, more a hospitality issue. RoutaTours took $80 from us and said we were “out of luck” when the wine tour they did not honor one of the tours when we ubered to the location. Hotel did not refund or reschedule. Thier response was that the winery took the money paid and won’t refund back. Manager said there was nothing she could do. Concierge was helpful telling us where to go on our own so we could avoid booking tours from hotel after that. There are a lot of children and families. If you don’t want children running around, playing in pool, screeching, etc., you might want to go elsewhere.
Response from Departamento de reserva on 11 Jan 2023
Dear HollyThank you for sharing your comments and experiences, we are glad to know that you enjoy the common areas of our hotel, the comfort of your room, the service offered by our varietal restaurant and the attention and kindness of our concierge team.We are sorry and apologize for the inconvenience, I will send your message to the corresponding department as an opportunity for improvement.We hope that on your next visit to the Colchagua Valley you will visit us again.Regards

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place to stay
What a gem! We enjoyed the historical building, the wonderful cuisine and comfortable room. Next time we add in massages!
Stayed 1 night in Jan 2023
Response from Departamento de reserva on 9 Jan 2023
Estimada Catherine Gusto en saludarle. Gracias por su calificación, no alegra saber que disfruto de su estadía.Esperamos que en su próximo paso por el valle del colchagua nos vuelva a visitar.Saludos cordiales

10/10 Excellent

juan

Stayed 1 night in Dec 2022

10/10 Excellent

patricio

Stayed 1 night in Sep 2022
Response from Departamento de reserva on 11 Oct 2022
Estimado Patricio Gracias por su calificación, nos alegra saber que disfruto de su estadía. Esperamos que en su próximo paso por la ciudad de Santiago de Chile nos vuelva a visitarSaludos cordiales

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Juan, Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel nice
Stayed 1 night in May 2022
Response from Departamento de reserva on 13 Jun 2022
Gracias por su calificación, nos alegra saber que contó con un buen hotel. Saludos cordiales

10/10 Excellent

Marcelo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the hotel is well located, close to shops and visits to the vineyards. It is spacious, comfortable, with lots of vegetation. The attention is very good for its kindness and good disposition. It has different spaces where to eat or dine that makes the stay very pleasant. Although the hotel is in good condition, the rooms showed deteriorated paint, and details in general such as the shower was loose, clothes hanger in the bathroom does not work. the nightstands and cushions already show deterioration due to age. the cushions on the pool chairs were dirty. On the other hand, the benefits of VIP ACCESS I did not obtain.
Stayed 1 night in Feb 2022
Response from Dpto. de Reservas on 2 Mar 2022
Marcelo, thank you very much for your comments. We are working day by day to renovate our spaces. We hope to have the opportunity to welcome you again

6/10 Okay

Michele

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Not the greatest service
Its the best hotel in town, they say ,and I booked 4 roooms. Its got great features and very convenient. Valete parking but it lets its self down. I advised that room 407 the air con did not work on arrival. We went out . On returning they said it was fixed . That was a lie. Next day i reminded that the air con did not work . Retuned in the evening. It still did not work . They advised that they could not get engineers. They said they would move us to anothervroom, and someone would come for the luggage. No one did. We did it our selves in the end. I requested to speak to the managers. Seems he is not available for clients, or there scared and they dont want you to see him. If you don't speak spanish its also difficult. For me disappointing. For the rest of the family it was nice. With lots of features
Stayed 2 nights in Jan 2022
Response from Dpto. Reservas on 8 Feb 2022
Michele, we deeply regret the inconveniences you had during your stay. For us your comments are very valuable and help us to improve every day. We are glad to hear that at least your family was able to enjoy the place. Thanks a lot

6/10 Okay

Jose, Santiago

Travelled with partner, Travelled with group
Liked: Staff & service, amenities
The place is OK, but our experience wasn't great. First, when we got there the fridge was leaking, the floor wet, right after we realized it we call reception and there were supposed to fix it while we went out for a while. We got back later and everything was exactly the same. the day after we were able to exchange rooms, to andother building, wasting some time on moving everything around, would have been nice if they gave us a room in the same building in order to move faster and easier. The parking system is full so you have valet parking taking the car to another location, so in order to get your car you need to call at least 20-30 minutes before. We did taht but anyways we had misunderstanding, since we asked where our car will be delivered and they told us the wrong place, waiting more than 20 minutes autside the building, when it was inside, if I did not asked, we would have waited even longer... There seem to be a lot of misinformation and misunderstanding, since we were not able to get always the certain information we needed, like the issue with the car and the room. You would have expected that this kind of hotel would have better response tothis issues, we could have had a much greater experience, I don'tthink I will get back
Stayed 2 nights in Nov 2020

8/10 Good

Andre

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
The rooms needed complete renovation. Air con very noisy and ineffective. Shower in a bath with curtain unhygienic. Toilet didn’t work well. Carpet stained.
Stayed 3 nights in Mar 2020
Response from Relaciones públicas on 13 Apr 2020
We are sorry that your stay was not to your liking due to some inconveniences with the air conditioning, that you did not like the shower implements and that the bathroom was not working 100%, as well as the carpet cleaning. There is no doubt that we will transmit to the housekeeping managers so that they reinforce each service mentioned by you in order to provide a better service to our passengers. We hope that at some point we can reverse your perception. Best regards,

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When in wine country, stay in Santa Cruz Plaza
Great character and super location. The rooms were comfortable. The La Palapa was a great place to have a casual dinner. Breakfast buffet was very bountiful and tasty. The vineyards in the area are fantastico!!
Stayed 2 nights in Feb 2020
Response from Relaciones públicas on 13 Apr 2020
How excellent to know that you enjoyed your stay at Hotel Santa Cruz, that the location, that the services and facilities of the Palapa were to your liking, that the buffet breakfast was abundant and tasty, especially that you were able to enjoy the vineyards of the area and its wonders. We hope that you will visit us in due course. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Relaciones públicas on 13 Apr 2020
Muchas gracias por elegirnos en su viaje a Santa Cruz, esperamos que vuelva a elegirnos. Saludos cordiales,

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020
Response from Relaciones Públicas on 31 Jan 2020
Gracias por elegirnos en su viaje al Valle de Colchagua. Saludos cordiales,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location on the square, with a nice pool and spa area
Stayed 2 nights in Dec 2019
Response from Relaciones Públicas on 31 Jan 2020
Thank you very much for sharing your experience with us, we are glad to know that you enjoyed the location, the swimming pools and the area of ​​our Spa. We hope you visit us again on your next trip to Chile. Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situation excellent, friendly, lovely breakfast, very good choice in restaurant.
Stayed 4 nights in Sep 2019
Response from Relaciones públicas on 27 Oct 2019
Muchas gracias por sus comentarios y por elegirnos en su viaje a Santiago de Chile, nos alegra que haya disfrutado de la excelente atención, del desayuno buffet y del restaurante. Esperamos que vuelva pronto a visitarnos. Saludos cordiales,

10/10 Excellent

Sanak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Director de Relaciones con Clientes on 27 Jun 2019
Gracias por elegirnos en su estadía en la ciudad de santa Cruz, esperamos que haya sido de su agrado y que vuelva pronto a visitarnos. Saludos cordiales,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is larger than expected and locating our room was challenging. The front desk staff could be more helpful in this regard. There is limited parking on the hotel premises. The rooms are comfortable. The pool area is quite busy with families. The hotel providing complimentary admission to the adjacent private museum which is worth visiting, and to the casino. There is not any other activity or restaurants in the town centre.
Stayed 1 night in Jan 2019
Response from Director de Relaciones con Clientes on 12 Feb 2019
Thank you very much for sharing your comments with us, your opinion is very valuable so that we can reinforce our weaknesses and thus deliver a better quality of attention and services to our passengers. We are glad that you enjoyed the rooms and your visit to the Colchagua Museum, we hope that in your next visit to Chile you will visit us again. Best regards,

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Director de Relaciones con Clientes on 14 Feb 2019
Gracias por elegirnos en su viaje a Santa Cruz. Saludos cordiales,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from Director de Relaciones con Clientes on 14 Feb 2019
Gracias por elegirnos en su viaje a Santa Cruz. Saludos cordiales,

6/10 Okay

Crystal

Liked: Cleanliness
Just ok
The hotel is nice.the rooms are tiny and they don’t have a usable terrace as you might think from the description. The restaurant and breakfast is good. The main problem we had was that some of the staff in reception were not helpful. The rest of staff were very pleasant. OK hotel but expensive for service you receive.
Stayed 3 nights in Dec 2018
Response from Director de Relaciones con Clientes on 12 Feb 2019
Thank you very much for sharing your comments are us, your opinion is very valuable so that we can reinforce our weaknesses and thus deliver a better quality of attention and services to our passengers; we are glad to know that you liked the buffet breakfast and that you liked it in hotel in general. We hope that on your next trip to Chile you will choose us again. Best regards,

8/10 Good

Christina

Liked: Cleanliness, property conditions & facilities, room comfort
Overall the hotel was comfortable and included a nice breakfast. The woman who checked us in was not very friendly and when I asked to store our luggage until our room was ready she chuckled and said something in Spanish which she knew we did not understand as we were speaking English.
Stayed 1 night in Dec 2018
Response from Director de Relaciones con Clientes on 12 Feb 2019
Thank you very much for sharing your comments with us, your opinion is very valuable so that we can reinforce our weaknesses and thus deliver a better quality of attention and services to our passengers. We hope that on your next trip to Chile you will choose us again. Best regards,

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Director de Relaciones con Clientes on 7 Dec 2018
Muchas gracias por habernos elegido y por dejarnos su valoración, esperamos que vuelva a elegirnos en su próximo viaje al Valle de Colchagua. Saludos cordiales,

2/10 Terrible

Suzanne

Disliked: Cleanliness, property conditions & facilities, room comfort
Not great wouldn’t recommend
Hotel is very outdated in rooms, nasty carpet, safe didn’t work elevator didn’t work. Staff refused to give me a receipt upon checkout and seemed to be pulling a ruse. Couldn’t tell really but they refused to even give me a copy of their receipt which was less than what Hotels.com charged. I would appreciate it if Hotels.com contacted me by email about this issue. Basically property was all show but under the surface less than mediocre.
Stayed 1 night in Oct 2018
Response from Director de Relaciones con Clientes on 26 Oct 2018
Thank you very much for sharing your comments with us, we were investigating your case, they were staying in room 219. At the time of check-out you requested the detail of your account, which by mistake the receptionist showed you another receipt, because you paid him Expedia directly, they only had to pay their extra expenses. He was informed that it was a mistake that he owed nothing to the Hotel, that everything was already paid, so you requested a receipt for your stay, which we could not deliver because you did not pay us directly, but instead to Expedia, the voucher must be requested from Expedia. We regret the inconveniences and the misunderstanding, we are training our team so they can strengthen their services. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The staff was very friendly and helpful, the location is awesome, close to so many restaurants and vineyards. Even though you are in the center of the city, the hotel was quiet and gave the illusion of seclusion. The beds were a bit too soft and bouncy for our taste, but the rooms were in general comfortable and very clean. We loved the general feel of the hotel, capturing traditional Chile at its best, but some areas were in need of maintenance. And the dirty windows around the indoor pool really detracted from the ambience in that area. The breakfast buffet was abundant but a bit on the boring side. We did, however, love the jacuzzi session for two offered in the spa, and my massage was wonderful as well, so in general it was a good stay, just not necessarily an extraordinary one.
Stayed 2 nights in Aug 2018
Response from Director de Relaciones con Clientes on 31 Aug 2018
Thank you very much for sharing your experience with us at Hotel Santa Cruz, for us your opinion is of vital importance so that we can recognize our weaknesses and reinforce them; We will send your observations to each area in charge of the Hotel so they can improve their services. I hope you visit us again on your next trip to Chile. Best regards,

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Ok but not great
Stayed 1 night in Aug 2018
Response from Director de Relaciones con Clientes on 17 Aug 2018
Dear passenger, Along with greeting you, we appreciate your comments and we hope you will visit us again on your next trip to the Colchagua Valley. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Director de Relaciones con Clientes on 9 Dec 2018
Gracias por alojarse con nosotros, sus comentarios son importante para mejorar nuestros servicios! Saludos cordiales,

8/10 Good

Bjørn

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in Chilean wine country.
We stayed at the Plaza on our way south from Santiago, Chile, headed toward the lakes country, based on a recommendation of a family friend. We went out of our way to stay there on our way back to Santiago to fly home because of the quality of the hotel property, its staff, grounds and amenities. English speaking staff, secure on-site valet parking, spa, pools, beautiful grounds, business center, wonderful included breakfast, world-class museum on-site.
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a facelift!
This hotel is very dated. They desperately need a make-over. The original room was very tiny but they upgraded us to a larger room. Still not up to par. The towels are extremely thin and carpeting is worn. The furniture is quite old.
Stayed 1 night in Mar 2018

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2018

6/10 Okay

Brenda, Boston

Disliked: Cleanliness, room comfort
The rugs in the room was patched and DIRTY!
This hotel could be amazing! Being a travel agent I booked for my own personal travel - and walked the grounds to check out for future referrals to clients. I loved the grounds around the pool. Very lovely. The decor was nice, BUT this hotel needs a good cleaning from top to bottom! The rug in our room was "patched" meaning they replaced parts of the rug and it shows - the rug was absolutely dirty. Overall it is a bit worn but that doesn't typically keep me from using a hotel. As an US travel agent I hear from many clients how they do not like rugs in hotel rooms due to a cleanliness standpoint. I have to agree. Ceramic tile is much easier to keep clean. The lights in the room were dusty as well. I do like this hotel and I myself would stay there again BUT I could not recommend to clients since most would not appreciate the conditions of the rug and the "worn" overall look of the hotel. BUT for a location was great. Bar and menu a bit limited. Although that didn't bother me as well since I was there to explore all my surroundings. The staff was very pleasant and eager to please. A bit more attention to detail and get rid of the rugs in the rooms and you have yourself a GREAT hotel!
Stayed 3 nights in Feb 2018

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

6/10 Okay

Victoria

Liked: Cleanliness, property conditions & facilities
Santa Cruz
Good location.
Stayed 1 night in Jan 2018

8/10 Good

Dmitry , San Antonio, Texas

Liked: Cleanliness, staff & service, room comfort
It is a resort type of hotel.
Located at the main square. It is a resort type of hotel, with casino, restaurants, indoor and outdoor pool, spa and sauna. Parking is on the premises. Room is okay, nothing spectacular, but clean. Everything was working fine. The restaurant is offering nice meals, including a beautiful full breakfast buffet with numerous items, it was very satisfying. Concierge is able to book the visits to local vineyards. Transportation has to be ordered separately, but I had a car. The staff is very pleasing and welcoming.
Stayed 2 nights in Jan 2018

10/10 Excellent

Matias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sisters holiday
The location was excellent for our needs. Our room was delightful and clean and the staff were most helpful. Unfortunately the Sunday we were there was Election Day so the museum was closed. Overall 9/10
Stayed 2 nights in Dec 2017