Fountain

Reviews of Westgate Hotel

4.5 out of 5
Westgate Hotel
1055 Second Ave, San Diego, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 618 out of 1011 reviews" "
Rating 8 - Good. 198 out of 1011 reviews" "
Rating 6 - Okay. 95 out of 1011 reviews" "
Rating 4 - Poor. 57 out of 1011 reviews" "
Rating 2 - Terrible. 43 out of 1011 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gaslamp district is a bit sketchy. Lots of homeless around.
Stayed 1 night in Mar 2024

6/10 Okay

michael

Travelled with group
Liked: Cleanliness, amenities
Nice place but stuffy decore. Very comfortable beds. Rooms/bathrooms need to be refreshed. The food is good and the fitness facility is excellent.
Stayed 2 nights in Mar 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a beautiful pool and spa. Rooms are large and spacious.
Stayed 3 nights in Mar 2024
Response from Mariana Front Desk Supervisor on 26 Mar 2024
Dear Danielle, Thank you for taking the time to send us your feedback. Thank you for the compliments on our facilities. We hope to have an opportunity to serve you again in the future. Warm regards,

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, loved the hot tub bath
Stayed 1 night in Mar 2024
Response from Mariana Front Desk Supervisor on 22 Mar 2024
Dear Monica, Thank for the review and compliments on the facilities. We hope to welcome you back soon. Warm regards,

8/10 Good

Shelly Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay.
Stayed 1 night in Feb 2024
Response from Beatriz Krause - Director of Rooms on 25 Feb 2024
Thank you for the kind review. We hope to have the pleasure of welcoming you back soon. Best Regards, Beatriz Krause

4/10 Poor

Phoebe

Stayed 1 night in Feb 2024
Response from Beatriz Krause - Director of Rooms on 22 Mar 2024
Dear Phoebe, Thank you for taking the time to send us your feedback. We hope to have an opportunity to serve you again in the future. best regards, Beatriz Krause

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mariana Front Desk Supervisor on 22 Mar 2024
Dear Karina, Thank you for the 5/5 review. We hope to have you back as our guest soon. Warm Regards,

8/10 Good

ruth

Liked: Cleanliness, property conditions & facilities
Some staff members - those in n lobby especially went beyond the call of being helpful!👏 However, a waiter in the dining room on floor two could use training in checking back to tables, and alerting when there is a 30 minute wait between placing the order and having it delivered and delivered only because we went into the kitchen and asked what was going on. The order was so delicious we ALMOST forgave his lack of care. I the bottom line I look forward to returning to the hotel again.
Stayed 1 night in Feb 2024
Response from Beatriz Krause - Director of Rooms on 20 Feb 2024
Dear Ruth, Thank you for the kind review and compliments on the staff, our best asset. We hope to have the honor of welcoming you back soon. Warm Regards, Beatriz Krause

10/10 Excellent

Gia Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Mariana Front Desk Supervisor on 22 Mar 2024
Dear Gia, Thank you for the 5/5 review. We hope to have you back as our guest soon. Warm Regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyable stay.
Stayed 2 nights in Feb 2024
Response from Beatriz Krause - Director of Rooms on 18 Feb 2024
Dear Robert, Thank you for the 5/5 review. We are glad to hear you enjoyed your stay. We hope to have you back as our guest soon. Best Regards, Beatriz Krause

8/10 Good

Yahayra

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Properties were experiencing issues with flooding and no in room wi-fi . However the staff did a wonderful job in accommodating guests while they resolved structural issues.
Stayed 4 nights in Feb 2024
Response from Beatriz Krause - Director of Rooms on 8 Feb 2024
Dear Yahayra, Thank you for the kind review and understanding while we experience some issues last Saturday. I am happy to inform we recovered quickly and everything is back up and running. We hope to have the honor of having you back soon. Best Regards, Beatriz Krause

10/10 Excellent

Guillermo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Omar at the front desk really kicked off our stay for our anniversary, the valet guys (especially Al & Fernando) were complete class acts, and George was a wonderful bartender. The staff was even more impressive than the luxurious decor…like “go down playing their instruments on the Titanic” impressive. We’ll gladly come back! Pro tip…just pay to park in the hotel’s valet and save yourself the headache.
Stayed 3 nights in Jan 2024
Response from Beatriz Krause - Director of Rooms on 31 Jan 2024
Dear Guillermo, Thank you for the kind review and compliments on our staff, our best asset. We are happy to hear you enjoyed your stay and look forward to have you back soon. Warm Regards, Beatriz Krause

10/10 Excellent

Louisa

Stayed 1 night in Jan 2024
Response from Mariana Front Desk Supervisor on 22 Mar 2024
Dear Louisa, Thank you for the 5/5 review. We hope to have you back as our guest soon. Warm Regards,

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Beatriz Krause - Director of Rooms on 20 Jan 2024
Dear Anthony, Thank you for the 5/5 review. We are happy to hear you enjoyed your stay. We hope to see you back soon. Best Regards, Beatriz Krause

10/10 Excellent

Silvia

Stayed 1 night in Jan 2024
Response from Mariana Front Desk Supervisor on 6 Feb 2024
Dear Silvia, Thank you for your review. We are happy to hear you had an enjoyable stay and we look forward to have you back. Warm Regards,

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Mariana Front Desk Supervisor on 17 Jan 2024
Thank you, Michelle, for the 5/5 review. We hope to see you back soon at The Westgate. Warm Regards,

10/10 Excellent

Lisa, Riverside

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here a few times over the years. It is still a cute hotel with old world elegance. We only were there to sleep because we checked in so late but we would definitely return if we ever need to return to San Diego. Parking was very convenient and felt secure.
Stayed 1 night in Jan 2024
Response from Beatriz Krause - Director of Rooms on 20 Jan 2024
Dear Lisa, thank you for taking the time to leave your feedback. We hope to have you back soon. warm Regards, Beatriz Krause

10/10 Excellent

MASON, Salida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cozy and super nice. Will stay here again.
Stayed 4 nights in Jan 2024
Response from Yvette Flores - Guest Experience Supervisor on 13 Jan 2024
Thank you Mason, for the 5/5 review. We hope to see you back soon at The Westgate. Warmest Regards

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Yvette Flores - Guest Experience Supervisor on 10 Jan 2024
Lauren,thank you for the 5/5 review. We are glad to hear you had an enjoyable stay. We hope to have the pleasure of welcoming you back as our guest soon. Warmest Regards

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Beatriz Krause - Director of Rooms on 8 Jan 2024
Thank you, Maria, for the 5/5 review. We hope to see you back soon at The Westgate. Best Regards, Beatriz Krause

10/10 Excellent

James, Scottsdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel. The carpeting window coverings bathrooms, furniture and art are all beautiful. The people are very friendly here. It really is a high class hotel. My only concern is that it resides in an area that is safe by day, but not particularly safe by night. On one side of the hotel, it’s absolutely beautiful with nice shops and restaurants, but on the other side is a Haven for homeless people and not safe to walk there.
Stayed 1 night in Jan 2024
Response from Beatriz Krause - Director of Rooms on 8 Jan 2024
Dear James, Thank you for sending us your review and comments. We are happy to hear you liked the hotel and found the staff friendly. We hope to have the honor of having you back soon. Best Regards, Beatriz Krause

10/10 Excellent

Esmeralda

Stayed 1 night in Jan 2024
Response from Beatriz Krause - Director of Rooms on 8 Jan 2024
Dear Esmeralda, Thank you very much for the 5/5 review. We are glad to hear you had a nice stay. We hope to have you back as our guest soon. Warm Regards, Beatriz Krause

6/10 Okay

Sheree

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I was disappointed that there was no pool or hot tub available during our stay as this was one of the reasons for picking it. Also the parking per day was very steep at $50 a day.
Stayed 2 nights in Dec 2023
Response from Yvette Flores - Guest Experience Supervisor on 6 Jan 2024
Sheree, I am very sorry to hear your stay at our property was not up to your expectations. Please feel free to contact the hotel for any other concern's. Warmest Regards

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Yvette Flores - Guest Experience Supervisor on 6 Jan 2024
Gerardo,Thank you for the 5/5 review. We are glad to hear you had an enjoyable stay. We hope to have the pleasure of welcoming you back as our guest soon. Warmest Regards

10/10 Excellent

LORNA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located. Staff warm, welcoming and accommodating. Clean rooms, very comfortable beds and bedding.
Stayed 1 night in Dec 2023
Response from Beatriz Krause - Director of Rooms on 31 Jan 2024
Dear Lorna, Thank you for the kind review and the 5/5 rating. We are happy to hear you enjoyed the beds and were well assisted by our staff. We hope to have you back as our guest soon. Best Regards, Beatriz Krause

10/10 Excellent

Rosalynn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mariana Front Desk Supervisor on 1 Jan 2024
Dear Rosalynn, Thank you for the 5/5 review. We hope to have the honor of having you back as our guest soon. Warm Regards

8/10 Good

Enrique

Stayed 1 night in Dec 2023
Response from Mariana Front Desk Supervisor on 28 Dec 2023
Dear Enrique, Thank you for staying with us. We hope to have the pleasure of having you back soon. Best Regards, Mariana

10/10 Excellent

carolyn, Escondido

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beauty hotel with a French flair. The decorative wood molding,crystal chandeliers and French style furniture give the hotel a warm feel. The food is also very good and the staff is very welcoming.
Stayed 1 night in Dec 2023
Response from Mariana Front Desk Supervisor on 22 Dec 2023
Dear Carolyn, Thank you for the 5/5 review. We hope to have the honor of having you back as our guest soon. Warm Regards, Mariana

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Beatriz Krause - Director of Rooms on 19 Dec 2023
Dear Maritza, Thank you for the 5/5 review. We hope to have the honor of having you back as our guest soon. Warm Regards, Beatriz Krause

8/10 Good

Bethany

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Beatriz Krause - Director of Rooms on 19 Dec 2023
Dear Bethany, Thank you for sending us your feedback. We hope to see you back soon. Best Regards, Beatriz Krause

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Amazing experience at the Westgate Hotel. The staff is really friendly and really put customers satisfaction above all. Rooms are beautiful and the gym is exceptional.
Stayed 1 night in Dec 2023
Response from Beatriz Krause - Director of Rooms on 18 Dec 2023
Dear Santiago, Thank you for the kind review. We are happy to hear you were well assisted by our staff and enjoyed our rooms and gym. We hope to have you back soon. Best Regards, Beatriz Krause

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Beatriz Krause - Director of Rooms on 18 Dec 2023
Dear Samantha, Thank you for the 10/10 review. We hope to have the pleasure to have you back soon. Warm Regards, Beatriz Krause

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect...but
One thing bad that made everything else take a back seat. The Train horn every 5 minutes! Horrible! Room 10 Atmosphere 10 Customer service 10 Bar food and music 10 Proximity to gaslamp and fun 10 ***Constant train horn just outside our window behind the hotel...-100
Stayed 1 night in Dec 2023
Response from Beatriz Krause - Director of Rooms on 18 Dec 2023
Dear Dennis, Thank you for sending us your feedback. We are sorry to hear your rest was disturbed by outside noise. Please contact us ahead in a future stay, it will be our pleasure to pre assign for you a south side room in a high floor. Best Regards, Beatriz Krause

8/10 Good

Ashly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid Hotel Choice, just a few small gripes
Beautiful, clean hotel in an awesome location for my weekend staycation. I only had a couple not great experiences- my bathtub backed up and gurgled a bunch of hairballs out during my stay. But, after a quick call to the front desk, the engineer was there in 10 minutes or so for a quick fix. Also, the parking situation is not great so plan on budgeting a hefty chunk of change to park in their Valet Only garage ($50/day). Street parking around the hotel is basically non-existent and the other parking garages around the area aren’t much cheaper. If you book on Hotels.com they charge an extra $30/day for an “access fee”. Also, complimentary coffee would be nice- even Motel 6 offers that! All said & done, it’s a nice hotel with comfy beds and easy access to a lot of good restaurants/bars, but you end up spending quite a bit more on top of your daily rate once you check out.
Stayed 2 nights in Dec 2023
Response from Beatriz Krause - Director of Rooms on 18 Dec 2023
Dear Ashly, Thank you for taking the time to send us a detailed review and suggestions. We appreciate it and share internally. We hope to have the honor of having you back as our guest in the future. Best Regards, Beatriz Krause

10/10 Excellent

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Beatriz Krause - Director of Rooms on 18 Dec 2023
Dear Benjamin, Thank you for the 5/5 review. We hope to have you back soon. Best Regards, Beatriz Krause

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!!
Phenomenal hotel and staff. Would absolutely stay here again. The hotel was beautiful and elegant and located close enough to get everywhere.
Stayed 3 nights in Nov 2023
Response from Mariana Front Desk Supervisor on 10 Dec 2023
Dear Kerri, Thank you for kind words toward our staff. We hope to have you back as our guest soon. Warm Regards.

4/10 Poor

Kyle

Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Mariana Front Desk Supervisor on 3 Jan 2024
Dear Kyle, I am sorry that your stay at the Westgate Hotel did not meet your expectations. Please let us know how we might be able to improve.

10/10 Excellent

Jared

Stayed 1 night in Dec 2023
Response from Beatriz Krause - Director of Rooms on 27 Dec 2023
Dear Jared, Thank you for the 5/5 review. We hope to have the pleasure of having you back soon. Best Regards, Beatriz Krause

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Since at the latest of May of 2021 I've tried to stay at this particular Westgate. Im from San Diego. So either for business or staycation purposes I have been staying here at a pretty good rate. This last visit has done nothing to change my great feelings for this hotel. I asked for the south part of the hotel facing Broadway Avenue and happily received it once again. One last thing: i don't want to mistake the young lady's name. But the African American woman who checked me in was exceptional, kind and very professional
Stayed 1 night in Dec 2023
Response from Mariana Front Desk Supervisor on 10 Dec 2023
Hello Paul, Thank you for your continuous loyalty towards us. We are delighted to hear you keep enjoying your stay. We hope to have you back soon. Warm regards, Mariana

8/10 Good

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great old hotel. We had a nice suite- some quirks like light switch turns off outlets- could figure out why devices weren’t charging and refrigerator shutoff…. The spa and gym are very nice. Pool is out of service - looks nice but empty. Great central location for walking to many hot spots. Overall 4 out of 5 stars!
Stayed 4 nights in Nov 2023
Response from Beatriz Krause - Director of Rooms on 5 Dec 2023
Dear Ken, Thank you for sending us your feedback. We are glad to hear you enjoyed the spa and gym. We hope to have the honor of having you back soon. Best Regards, Beatriz Krause

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Beatriz Krause - Guest Experience Manager on 5 Dec 2023
Dear valued guest, Thank you for the 10/10. We hope to have you back soon. Best Regards, Beatriz Krause

10/10 Excellent

Thomas

Stayed 1 night in Dec 2023
Response from Beatriz Krause - Director of Rooms on 27 Dec 2023
Dear Thomas, Thank you very much for the 5/5 review. We hope to see you back as our guest. Best Regards, Beatriz Krause

10/10 Excellent

isabel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Beatriz Krause - Director of Rooms on 5 Dec 2023
Dear Isabel, Thank you for the 5/5 review. We hope to have you back as our guest soon. Best Regards, Beatriz Krause

10/10 Excellent

Juliano S.

Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Beatriz Krause - Director of Rooms on 23 Dec 2023
Dear Juliano, Thank you for the 5/5 review. We hope to have the pleasure of having you back as our guest soon. Best Regards, Beatriz Krause

10/10 Excellent

Ct

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel, and staff is always great! They are very attentive and friendly
Stayed 2 nights in Nov 2023
Response from Beatriz Krause - Director of Rooms on 29 Nov 2023
Dear CT, Thank you for the kind review. We hope to have you back soon. Warm Regards, Beatriz Krause

10/10 Excellent

Anthony

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend!
Stayed 2 nights in Nov 2023
Response from Beatriz Krause - Director of Rooms on 29 Nov 2023
Dear Anthony, Thank you for the 5/5 review. We hope to have you back as our guest soon. Best Regards, Beatriz Krause

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time enjoying this beautiful hotel. Won’t be our last. Wonderful in every way. Highly recommended. So classy and elegant. Food and services are 5star. It’s like going back in time in the best way….
Stayed 1 night in Nov 2023
Response from Beatriz Krause - Director of Rooms on 25 Nov 2023
Dear Eric, Thank you for the kind review. We are glad to hear you enjoyed the service and the food. We hope to have you back soon. Warm Regards, Beatriz Krause

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Beatriz Krause - Director of Rooms on 14 Dec 2023
Dear Melissa, Thank you for the 5/5 review. We hope to have the pleasure of having you back as our guest soon. Warm Regards, Beatriz Krause

10/10 Excellent

Ammar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice choice.
A grand hotel with a good local reputation. Old fashioned with French classic decor. Wall paper, brass fixtures, carpet. Good service and a nice pool and gym access. My only complaint is I asked for a quiet room and was given one next to the elevator.
Stayed 4 nights in Nov 2023
Response from Beatriz Krause - Director of Rooms on 11 Nov 2023
Dear Ammar, Thank you for taking the time to send us your feedback. We are glad to hear you enjoyed the service and AquaVie our spa and fitness center. We hope to have you back soon. Best Regards, Beatriz Krause

8/10 Good

Gregory

Stayed 2 nights in Oct 2023
Response from Beatriz Krause - Director of Rooms on 23 Nov 2023
Dear Gregory, Thank you for taking the time to send us your feedback. We hope to have the honor of having you back as our guest soon. Best Regards, Beatriz Krause