Exterior

Reviews of THE US GRANT, a Luxury Collection Hotel, San Diego

5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 689 out of 1005 reviews" "
Rating 8 - Good. 172 out of 1005 reviews" "
Rating 6 - Okay. 76 out of 1005 reviews" "
Rating 4 - Poor. 37 out of 1005 reviews" "
Rating 2 - Terrible. 31 out of 1005 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was gorgeous, and beautifully maintained. The staff was very helpful .......... the restaurants were wonderful. Great location for walking the area!
Stayed 2 nights in Mar 2024
Response from Front Desk on 27 Mar 2024
Thank you for choosing to stay at The US Grant. We hope you decide to revisit us next time you come to San Diego.

10/10 Excellent

Roger

Stayed 1 night in Mar 2024
Response from Front Desk on 27 Mar 2024
Thank you for choosing to stay at The US Grant. We hope you decide to revisit us next time you come to San Diego.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Andres on 25 Mar 2024
Thank you for choosing to stay at The US Grant. We hope you decide to revisit us next time you come to San Diego.

8/10 Good

Jan

Travelled with partner
Liked: Cleanliness
Construction in progress so the rook had scaffolding out our windows. The room was not cleaned the 2nd day until we finally called at 3:30 pm. Restaurant was mediocre.
Stayed 2 nights in Mar 2024
Response from Front Desk on 21 Mar 2024
Thank you for your feedback. We do apologize for any inconvenience this may have caused you.

10/10 Excellent

Estela

Caracter
Stayed 1 night in Mar 2024
Response from FrontDesk on 13 Mar 2024
Thank you for staying with us. Please consider us next time you visit San Diego.

8/10 Good

Nick

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Front Office on 13 Mar 2024
Thank you for staying with us. Please consider us next time you visit San Diego.

6/10 Okay

Sameh

Stayed 4 nights in Mar 2024

10/10 Excellent

Linet, Glendale

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great upscale, hotel. Amazing service and wonderful breakfast close to gaslamp
Stayed 2 nights in Feb 2024
Response from US GRANT on 23 Feb 2024
We appreciate your feedback and thank you for staying with us. Please consider us next time travels being you to San Diego.

6/10 Okay

HOSSEIN

Travelled with family
I upgraded my room to suite at highest floor they had ( 11 floor ) But it was crazy noise from 5:30 am because of street Train which disturbed our sleep , And we can not accept to see a hole in bed sheet in 5 star hotel
Stayed 3 nights in Feb 2024
Response from Front Office Manager on 16 Feb 2024
We do apologize for all the inconvenience the street noise may have caused you. We appreciate your feedback.

8/10 Good

Bjoern

Stayed 1 night in Feb 2024
Response from Front Desk on 21 Mar 2024
Thank you for staying with us. Please consider us next time you visit San Diego.

2/10 Terrible

Valerie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room Horrible service
Stayed 2 nights in Dec 2023
Response from Front Office Manager on 16 Feb 2024
Thank you for your feedback. We do apologize for any inconvenience this may have caused you.

4/10 Poor

Ermilo, Laredo

Travelled with family
Room service terrible
Stayed 1 night in Jan 2024
Response from Front Office Manager on 16 Feb 2024
We appreciate your feedback. I do apologize for any inconvenience room service may have caused you.

10/10 Excellent

Imelda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Andres Perez on 15 Feb 2024
We are delighted to hear that you had a very nice stay with us! It's our highest priority to ensure our guests enjoy a memorable and comfortable experience, and knowing we've achieved that with your visit is truly rewarding.Should you have any further feedback or wishes for your next stay, please do not hesitate to reach out. We look forward to welcoming you back to The US Grant soon for another wonderful experience.

10/10 Excellent

rodney, The Colony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is always spotless, classy and the staff is amazing!!! One of my favorite places to stay in the world
Stayed 2 nights in Dec 2023
Response from Andres Perez on 15 Feb 2024
We are delighted to hear that you had a very nice stay with us! It's our highest priority to ensure our guests enjoy a memorable and comfortable experience, and knowing we've achieved that with your visit is truly rewarding.Should you have any further feedback or wishes for your next stay, please do not hesitate to reach out. We look forward to welcoming you back to The US Grant soon for another wonderful experience.

10/10 Excellent

Linlin

Stayed 1 night in Jan 2024
Response from Andres Perez on 15 Feb 2024
We are delighted to hear that you had a very nice stay with us! It's our highest priority to ensure our guests enjoy a memorable and comfortable experience, and knowing we've achieved that with your visit is truly rewarding.Should you have any further feedback or wishes for your next stay, please do not hesitate to reach out. We look forward to welcoming you back to the US Grant soon for another wonderful experience.

10/10 Excellent

Jaime

Stayed 4 nights in Dec 2023
Response from Andres Perez on 15 Feb 2024
We are delighted to hear that you had a very nice stay with us! It's our highest priority to ensure our guests enjoy a memorable and comfortable experience, and knowing we've achieved that with your visit is truly rewarding.Should you have any further feedback or wishes for your next stay, please do not hesitate to reach out. We look forward to welcoming you back to The US Grant soon for another wonderful experience.

10/10 Excellent

Shaya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property very elegant
Stayed 1 night in Dec 2023
Response from Andres Perez on 15 Feb 2024
We are delighted to hear that you had a very nice stay with us! It's our highest priority to ensure our guests enjoy a memorable and comfortable experience, and knowing we've achieved that with your visit is truly rewarding.Should you have any further feedback or wishes for your next stay, please do not hesitate to reach out. We look forward to welcoming you back to The US Grant soon for another wonderful experience.

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff including parking attendants, waiters, concierge were courteous and helpful. This is a very enjoyable place to stay. Christmas decorations were exceptional
Stayed 2 nights in Dec 2023
Response from Andres Perez on 15 Feb 2024
We are delighted to hear that you had a very nice stay with us! It's our highest priority to ensure our guests enjoy a memorable and comfortable experience, and knowing we've achieved that with your visit is truly rewarding.Should you have any further feedback or wishes for your next stay, please do not hesitate to reach out. We look forward to welcoming you back to the US Grant soon for another wonderful experience.

6/10 Okay

Javier

Stayed 1 night in Dec 2023
Response from Andres Perez on 15 Feb 2024
It's our highest priority to ensure our guests enjoy a memorable and comfortable experience, and knowing we've achieved that with your visit is truly rewarding.Should you have any further feedback or wishes for your next stay, please do not hesitate to reach out. We look forward to welcoming you back to the US Grant soon.

8/10 Good

Chester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very nice stay
Response from Andres Perez on 15 Feb 2024
We are delighted to hear that you had a very nice stay with us! It's our highest priority to ensure our guests enjoy a memorable and comfortable experience, and knowing we've achieved that with your visit is truly rewarding.Should you have any further feedback or wishes for your next stay, please do not hesitate to reach out. We look forward to welcoming you back to The US Grant soon for another wonderful experience.

10/10 Excellent

Saba

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I had a great experience here with my family highly recommended
Response from Marco V. on 29 Nov 2023
Thank you for taking the time to provide feedback. Please consider us next time you visit San Diego.

2/10 Terrible

Shadfar

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We all bought a cold with no AC and no hot water.
Stayed 1 night in Nov 2023
Response from Andres Perez on 28 Nov 2023
We do apologize for the inconvenience you faced during your previous stay. I will share your feedback with our management team to improve those areas.

2/10 Terrible

Bonita

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Room 712 - bathroom smells like a sewer. Seriously disgusting. The heater is the loudest noise you've ever heard so good luck trying to go to sleep with the temperature regulated. You can either have warmth or silence. Ordered room service and they didn't bring me butter with my $8 toast. When I asked them to bring it they said it would take 15 minutes. I can go downstairs and buy butter from CVS and be back in 15 mins. Their lack of staff isn't my problem. Maybe they shouldn't forget basic items if they don't want to come to the room again. The room service bill had an extra item that I neither ordered nor received ($18 bowl of berries) so someone made the mistake of entering something I didn't order and then they didn't even bring it to me. The incompetence is appalling. Final bill was missing the breakfast credit. I had to call back to get it corrected. Phone at front desk rang and rang at 5pm on a Saturday without answer. I called 6 times and let it ring over 20 times before sometime picked up. There's actually more but I can't be assed to detail every but of poor quality, incompetence, and poor customer service for this "Luxury Hotel".
Stayed 1 night in Nov 2023
Response from Andres Perez on 28 Nov 2023
We do apologize for the inconvenience you faced during your previous stay. I will share your feedback with our management team to improve in those areas.

4/10 Poor

Heather

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This feels like a 3 star hotel with 5 star prices. Rooms are small, the building and rooms are noisy, everything feels cheap but pretends to look expensive. Bad customer service too.
Stayed 1 night in Nov 2023
Response from Andres Perez on 27 Nov 2023
We apologize for the inconvenience faced during your previous stay. Providing the best level of hospitality is our main priority. I will be sharing this information with our management team so we can improve on your feedback.

6/10 Okay

Russell

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Andres Perez on 27 Nov 2023
We apologize for the inconvenience faced during your previous stay. Providing the best level of hospitality is our main priority. I will be sharing this information with our management team so we can improve on your feedback.

8/10 Good

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is nice but getting old. My favorite part was the bedding.
Stayed 2 nights in Nov 2023
Response from The US Grant on 13 Nov 2023
Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an amazing property. I am glad I stayed there with my family as it was a special experience.
Stayed 3 nights in Nov 2023
Response from JP on 9 Nov 2023
Thank you for providing us your valued feedback! We hope that you return to San Diego very soon!

10/10 Excellent

ALINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service at US Grant was top-notch. They really know how to make guests feel special and well taken care of. Will definitely stay here again
Stayed 2 nights in Oct 2023
Response from Andres P on 23 Oct 2023
Thank you for staying at the US Grant! We hope you return soon!

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All goof
Stayed 1 night in Oct 2023
Response from Andres P on 23 Oct 2023
Thank you for staying at the US Grant! We hope you return soon!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did like everything. The best hotel in San Diego. The best restaurant the food was delicious. friendly and helpful staff
Stayed 6 nights in Sep 2023
Response from Andres on 16 Oct 2023
Thank you for providing feedback! We hope you return to the US Grant soon!

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent
Stayed 1 night in Sep 2023
Response from Andres on 5 Oct 2023
Thank you for providing feedback. We hope you stay at The US Grant again soon!

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is truly luxury from the lobby decor to the bedsheets in the room. I would stay there again. Hopefully the construction will be done soon.
Stayed 1 night in Sep 2023
Response from Andres on 5 Oct 2023
Thank you for providing feedback. We hope you stay at The US Grant again soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Andres on 23 Sept 2023
Thank you for staying at The US Grant. We hope you return to our property soon!

10/10 Excellent

Sara, Long Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Andres on 23 Sept 2023
Thank you for staying at The US Grant. We hope you return to our property soon!

10/10 Excellent

Lisa, Porterville

Travelled with partner
Liked: Property conditions & facilities
The customer service is excellent. The staff are top notch. Great beds and very comfortable room.
Stayed 1 night in Aug 2023
Response from Marco Vizcarra on 28 Aug 2023
Thank you for your feedback, we hope to see you back soon in San Diego.

4/10 Poor

Michelle

Disliked: Property conditions & facilities
The renovations was like a drill in our head
Stayed 2 nights in Aug 2023
Response from Andres Perez on 27 Aug 2023
We do apologize for the inconvenience regarding the construction. We are hoping to finish the Facade project towards the end of September. Thank you for providing feedback.

10/10 Excellent

rashid, erbil

Liked: Cleanliness, staff & service, property conditions & facilities
Best place to staybin san diego
Stayed 2 nights in Aug 2023
Response from JP on 18 Aug 2023
Thank you for your valuable feedback! We hope that you return to San Diego very soon!

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2023
Response from Andres Perez on 12 Aug 2023
Thank you for staying with us!

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Andres Perez on 12 Aug 2023
Thank you for providing feedback!

10/10 Excellent

Saul

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything great
Stayed 1 night in Jul 2023
Response from Andres Perez on 22 Jul 2023
Thank you so much for staying at The US Grant. We hope you return soon!

10/10 Excellent

Amar

Stayed 1 night in Jul 2023
Response from Andres Perez on 22 Jul 2023
Thank you for staying at the US Grant Hotel.

8/10 Good

Alfonso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel building , rooms and staff
Stayed 1 night in Jul 2023
Response from Andres Perez on 23 Jul 2023
Thank you for staying at The US Grant! We hope you return soon!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Worst Hotel
If you want to ruin your so called vacation and stay at a Hotel that is under Construction and has the most RUDEST people working there, then be my guest. We planned our trip with our baby, and when we got there, to our surprise, the Hotel was under Construction, and it wasn't a small job. We asked the Lady in the front that how come no where on the site Nor Hotels.com did they warn us od this, and the lady kept lieing about it, and at that point she started getting very RUDE to us, and basically said sorry, it is what it is. regardless we ended up staying there one night as we have a long drive and we were tired and make the story short for guys, we got a nice waking up to hammer and loud drilling into our room, and by 1pm we left and just lost half of our vacation, and to add insult to injury, The Hotel refuses to give us credit for the days we didn't stay to come back after the construction is done. This is beyond sad and just upsetting. I will never give them business again!!!!
Stayed 3 nights in Jul 2023
Response from Andres Perez on 19 Jul 2023
Thank you for providing feedback. We apologize for the inconvenience. The construction details are listed on our website for further inquiries.

10/10 Excellent

Robert

Stayed 1 night in Jul 2023
Response from JP on 6 Aug 2023
Thank you for your valued feedback. We hope that you return to us soon!

8/10 Good

Migdalia

Stayed 5 nights in Jul 2023
Response from JP on 6 Aug 2023
Thank you for your valued feedback. We hope that you return to us soon!

10/10 Excellent

Hadi

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 3 nights in Jul 2023
Response from Andres Perez on 11 Jul 2023
Thank you for providing feedback! We are delighted about your great experience at The US Grant!

10/10 Excellent

Geronimo

Stayed 1 night in Jul 2023
Response from Andres Perez on 31 Jul 2023
Thank you so much for providing feedback! We hope you return to The US Grant soon!

10/10 Excellent

Tarik

Stayed 5 nights in Jun 2023
Response from JP on 27 Jul 2023
Thank you for feedback! We hope that you return to San Diego soon! Thank you for choosing to stay with us!

4/10 Poor

Daniel

Liked: Cleanliness, property conditions & facilities
Inconvenience. Staff not knowledgeable
Stayed 1 night in Jul 2023
Response from Andres Perez on 5 Jul 2023
Thank you for providing feedback!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay there ! Such a beautiful hotel and the staff is beyond excellent
Stayed 3 nights in Jun 2023
Response from Andres Perez on 4 Jul 2023
Thank you for staying with us. We much appreciate your feedback. The US Grant hopes you return soon.