Terrace/patio

Reviews of Residence Inn by Marriott San Diego North San Marcos

3 out of 5
Residence Inn by Marriott San Diego North San Marcos
1245 Los Vallecitos Blvd, San Marcos, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 508 out of 858 reviews" "
Rating 8 - Good. 200 out of 858 reviews" "
Rating 6 - Okay. 79 out of 858 reviews" "
Rating 4 - Poor. 41 out of 858 reviews" "
Rating 2 - Terrible. 30 out of 858 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Samuel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location, breakfast very good, room could have been cleaner.
Stayed 2 nights in Mar 2024
Response from Bryan Thornhill, Director of Sales on 18 Mar 2024
Greetings Samuel,Thank you so much for staying with us and for taking the time to share your feedback. We are glad that our location is convenient for you and that you enjoyed the breakfast. We are regretful to hear that the cleanliness of your room did not meet your expectations. We have identified the room you stayed in and we will provide the room attendant who cleaned that room with additional training and support to ensure we are meeting the standards of our valuable guests like yourself. We truly appreciate you and hope to have the privilege to welcome you back again in the future!

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Bryan Thornhill, Director of Sales on 16 Mar 2024
Greetings Randall,Thank you so much for staying with us and for taking the time to share this positive feedback. It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

10/10 Excellent

Tritia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Studio king was clean and spacious. I liked the room for the kitchen and comfortable bed. Each night was quiet. I stayed on 4th floor for 4 days. Staff were kind and welcoming and breakfast was good each day with plenty of options such as egg soufflé, cheese omelette or scrambled eggs, bacon, sausage and turkey sausage. I would definitely stay again
Stayed 3 nights in Feb 2024
Response from Bryan Thornhill, Director of Sales on 29 Feb 2024
Greetings Tritia,Thank you so much for staying with us and for taking the time to share this positive feedback. It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

6/10 Okay

Joan

Travelled with partner
Liked: Staff & service, amenities
We stayed here to attend a wedding. This facility was a place to sleep and get to the wedding. Not a vacation. The free breakfast was fair the waffles and bacon was one. Found the staff was very helpful. When we got the into the room we found that the bathroom sink had a slow drain. We called the front desk and they sent someone to take care of it asap. Easy parking and easy to get around quickly. The facility is a little tired and needs some updating.
Stayed 2 nights in Feb 2024
Response from Bryan Thornhill, Director of Sales on 26 Feb 2024
Greetings James, Thank you so much for staying with us and for offering your valuable feedback. We are glad to hear that you found the staff very helpful, we will be sure to share your feedback with staff in our daily meeting. Thank you again for the opportunity to host you here in San Marcos, CA, and we hope to make the necessary updates to our facility to earn the opportunity to welcome you back in the future.

10/10 Excellent

Mary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in with Christian went smoothly. Questions answered and it was a good visit.
Stayed 2 nights in Feb 2024
Response from Bryan Thornhill, Director of Sales on 12 Feb 2024
Greetings Mary, Thank you so much for staying with us and for taking the time to share this positive feedback. We are proud of Cristian for providing you with the memorable service you deserve! It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did, and Cristian will be acknowledged specifically. We truly appreciate you and hope to welcome you back again soon!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice studio room. Cozy and private. Very clean and comfortable
Stayed 1 night in Feb 2024
Response from Bryan Thornhill, Director of Sales on 5 Feb 2024
Greetings Maria,Thank you so much for staying with us and for taking the time to share this positive feedback. It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

8/10 Good

Cindy, Federal Way

Liked: Cleanliness, staff & service, property conditions & facilities
Located near many shops and restaurants. Accommodations are nice. Rooms very ‘roomy’.
Stayed 1 night in Jan 2024
Response from Bryan Thornhill, Director of Sales on 30 Jan 2024
Greetings Cindy, Thank you so much for staying with us and for taking the time to leave us a review. We are so happy to hear that you had plenty of room and convenience. We will continue to work on improving our hotel and service everyday so that hopefully next time we can earn a 5 out of 5. Thank you again for the opportunity to host you here in San Marcos, CA, and we hope to have the opportunity again in the future!

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel for value. The room has kitchen besides all the nice bed and bathroom. I would only think the refrigerator is a little loud but not enough to wake me up from my sleep. LOL!
Stayed 1 night in Jan 2024
Response from Bryan Thornhill, Director of Sales on 29 Jan 2024
Greetings Mary,Thank you so much for staying with us and for taking the time to share this positive feedback. We understand you have many hotels to choose from, so we take pride in making sure that our guests feel that our hotel is a great value. It makes us all feel wonderful when we know that we had a positive impact on our guests. We will take a look at the refrigerator just to make sure it's not making more noise than it should, we are glad to hear it didn't wake you. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

10/10 Excellent

Monica

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, staff was friendly and professional. Clean rooms. Breakfast was amazing!!!!!!!
Stayed 2 nights in Jan 2024
Response from Bryan Thornhill, Director of Sales on 29 Jan 2024
Greetings Monica,Thank you so much for staying with us and for taking the time to share this positive feedback. We are so glad that you enjoyed your stay. It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did, especially breakfast! We truly appreciate you and hope to welcome you back again soon!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bryan Thornhill, Director of Sales on 22 Jan 2024
Greetings Elizabeth,Thank you so much for staying with us and for taking the time to share this positive feedback. It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

8/10 Good

Ray

Stayed 2 nights in Jan 2024
Response from Bryan Thornhill, Director of Sales on 22 Jan 2024
Greetings Ray, Thank you so much for staying with us and for taking the time to leave us a review. We will continue to work on improving our hotel and service everyday so that hopefully next time we can earn a 5 out of 5. Thank you again for the opportunity to host you here in San Marcos, CA, and we hope to have the opportunity again in the future!

10/10 Excellent

Andres, Woodbridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Bryan Thornhill, Director of Sales on 22 Jan 2024
Greetings Andres,Thank you so much for staying with us and for taking the time to share this positive feedback. It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

10/10 Excellent

Xavier

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive stayed in more expensive motels, I've stayed in hotels in Hawaii, Vegas and other cities, that have costed way more then the Residence INN, by Marriott, I checked in late, and Chris checked me in, I couldn't believe his customer service, we got to are room, I checked bathroom, clean! The whole staff was great down to the cleaning ladies, breakfast was included and hot, will definetly stay here again!!
Stayed 2 nights in Jan 2024
Response from Bryan Thornhill, Director of Sales on 22 Jan 2024
Greetings Xavier,WOW! Thank you so much for staying with us and for taking the time to share this positive feedback. We are so proud to hear about the customer service that Cristian provided, as well as our room attendants and breakfast attendants! It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

10/10 Excellent

Anthony

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Steve

Stayed 2 nights in Jan 2024
Response from Bryan Thornhill, Director of Sales on 5 Feb 2024
Greetings Steve,Thank you so much for staying with us and for taking the time to share this positive feedback. It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

10/10 Excellent

Faviola

Stayed 2 nights in Jan 2024
Response from Bryan Thornhill, Director of Sales on 15 Jan 2024
Greetings and Congratulations Faviola,Thank you so much for staying with us and for taking the time to share this positive feedback. It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

10/10 Excellent

Alexis

Stayed 2 nights in Jan 2024
Response from Bryan Thornhill, Director of Sales on 15 Jan 2024
Greetings Alexis,Thank you so much for staying with us and for taking the time to share this positive feedback. It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a water issue we were notified of at check in, but it was corrected overnight. Things were very clean and the room we had was nicely laid out. Staff were all very friendly!
Stayed 1 night in Jan 2024
Response from Bryan Thornhill, Director of Sales on 8 Jan 2024
Greetings Miranda,Thank you so much for staying with us and for taking the time to share this positive feedback. We are so glad to hear that you were able to enjoy your stay despite the unexpected interruption to our water service. It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

4/10 Poor

mario

Travelled with family, Business traveller
Disliked: Amenities
Not what I expected
Stayed 1 night in Jan 2024
Response from Bryan Thornhill, Director of Sales on 8 Jan 2024
Greetings Mario,Thank you so much for giving us the opportunity to host you here in San Marcos and for taking the time to share this feedback. I apologize that your stay was below the standards you expect and deserve as a guest at a Residence Inn by Marriott. We sincerely appreciate guests like yourself who choose to give us the opportunity to reflect upon and improve our service and product, and we hope that we can earn an opportunity to accommodate you again in the future and provide you with the high quality stay you deserve.

10/10 Excellent

Noaldo, Alhambra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bryan Thornhill, Director of Sales on 5 Jan 2024
Greetings Noaldo,Thank you so much for staying with us and for taking the time to share this positive feedback. It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

8/10 Good

william l.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suggest you rotate and flip over the mattresses. Foot rest at the couch/daybed
Stayed 5 nights in Dec 2023
Response from Bryan Thornhill, Director of Sales on 29 Dec 2023
Greetings William, thank you so much for staying with us and for offering this valuable feedback. I am sorry to hear if your mattress seemed uneven, all mattresses in the hotel were replaced less than 60 days ago so they should be in excellent condition. We will follow up on the mattress in the room where you stayed. We agree that a footrest would be a valuable addition to our guest rooms and will consider that in our future hotel renovations. Thank you again for the opportunity to host you here in San Marcos, CA, and we hope to have the opportunity again in the future!

2/10 Terrible

Rajeshwar

We have not used the property and still changed the full price for all the days. Because of sudden sickness, we had to cancel the trip. Yes, property can charge some penalty but charging full price is unfair. And do not understand what is the advantage of booking through Expedia, if they can not help their customers in such situations ? When called the property they say talk to Expedia as booking through them. And when called to Expedia, they say the property is not willing to make any refunds or credits to be used to stay in the same property, if not any Marriott property. This does not provide you comfort of being cared for as a customer.
Stayed 3 nights in Dec 2023
Response from Management, Residence Inn San Marcos on 29 Dec 2023
Rajeshwar,We apologize for this unfortunate circumstance. We are always looking for ways to improve the communication and consistency of policies and procedures across all third party websites. We will continue to look into potential alternative outcomes for circumstances such as these.

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very modern
Stayed 1 night in Dec 2023
Response from Bryan Thornhill, Director of Sales on 27 Dec 2023
Greetings Nancy,Thank you so much for staying with us and for taking the time to share this positive feedback. It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Bryan Thornhill, Director of Sales on 19 Dec 2023
Greetings James,Thank you so much for staying with us and for taking the time to share this positive feedback. It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

10/10 Excellent

Ammie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property! We will definitely visit again. We were able to utilize all the amenities except for the pool because it was a little cold, but we were able to use the grill and fire pit and it was great!
Stayed 4 nights in Dec 2023
Response from Bryan Thornhill, Director of Sales on 15 Dec 2023
Thank you so much for this positive review Ammie! We cannot begin to tell you how much it means to us to know that our guests are enjoying their stay. We have shared your review with all hotel staff to congratulate them on giving memorable stays to our hotel guests like you! Please come visit us again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than last week
My first visit, Nov 22-27, was a bit of a disaster. This visit had to be an improvement.
Stayed 2 nights in Nov 2023
Response from Bryan Thornhill, Director of Sales on 8 Dec 2023
Thank you so much for coming back and giving us an opportunity to improve your experience. We still clearly have plenty of room to improve, and that is our daily focus. We sincerely appreciate you and we hope that each tie you return will be an improvement upon the last. Safe travels!

2/10 Terrible

Suk Min

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Area was very quiet and the Check In Desk Rep were Kind. But When I enter the Room and open the Cabinet under the Sink I found one live Cockroach. I called the Front Desk and I asked for the Manager but he was not available nor called me back. I worked up next day morning and one more Cockroach came out. I called the Front Desk and asked for Manager but he was not available and never called me back. I can always moved the Room to other Room but I was very disappointed about Manager being negligence about this issue. And this Hotel is not like motel. It is Marriot and I am also a member of Marriot Bonvoy. It is not like $ 100 per night room. I spent over $ 300 per night. I think this is their Maintenance Problem.
Stayed 2 nights in Nov 2023
Response from Chloe on 28 Nov 2023
Suk Min, I hope this message has reached you well. I am sad to see that you may not have been satisfied with your stay and hope you will give us the opportunity in the future to provide you with the service you need. Thank you for staying with us, and we hope you have a wonderful week.

6/10 Okay

Nazia

Stayed 2 nights in Nov 2023
Response from Bryan Thornhill, Director of Sales on 19 Dec 2023
Greetings Nazia, Thank you so much for giving us the opportunity to host you here in San Marcos and for taking the time to share this valuable feedback. Based on your survey score your experience was below the standards you expect and deserve as a guest at a Residence Inn by Marriott. We sincerely appreciate guests like yourself who choose to give us the opportunity to improve our hotel's service and facilities, and we hope that we can earn an opportunity to accommodate you again in the future and provide you with the high quality stay you deserve.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to a family gathering we were attending. The breaakfast was very good and had a different menu each day. The elevators were having problems which caused a line to form. I am sure they are fixed by now.
Stayed 2 nights in Nov 2023
Response from Chloe on 28 Nov 2023
James, We appreciate you staying with us and sharing your experience. On behalf of my entire team, thank you! We look forward to your return and travel safe.

10/10 Excellent

Alicia

Travelled with partner
Liked: Amenities
.
Stayed 2 nights in Nov 2023
Response from Chloe on 20 Nov 2023
Alicia,Thank you for taking the time out of your day to leave a 5/5 star review for our hotel.

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Bryan Thornhill, Director of Sales on 15 Nov 2023
Thank you Phillip for giving us the opportunity to host you here at the Residence Inn San Marcos, and for taking the time to let us know about your stay. We hope that you enjoyed yourself and that next time we can provide an experience that is even better. Safe Travels!

6/10 Okay

Melissa

Travelled with pets, Travelled with partner
Liked: Staff & service
Overall, not too bad, but I did expect better from a Marriott location. There was a hole in the carpet, and the carpet was frayed on the edges near the refrigerator. The refrigerator was wobbly because one of the support legs that screws on was missing. The refrigerator also had a hose that was sticking out from the side that was dripping water. The toaster didn’t work. On the plus side, I had oatmeal for breakfast (offered as part of the hot breakfast in the lobby), bacon, and a turkey patty. The bathroom was clean upon arrival, and the tv swiveled, so I could watch from the couch or the bed.
Stayed 2 nights in Nov 2023
Response from Bryan Thornhill, Director of Sales on 13 Nov 2023
Greetings Melissa, thank you so much for giving us the opportunity to host you here in San Marcos and for taking the time to share this valuable feedback. We are sending engineers as I type to address the issues that you listed, as those technical issues are far below the standards you expect and deserve as a guest at a Residence Inn by Marriott. I am very glad that you enjoyed the breakfast and took advantage of the conveniently-placed television. We sincerely appreciate guests like yourself who choose to give us the opportunity to improve our hotel's service and facilities, and we hope that we can earn an opportunity to accommodate you again in the future and provide you with the high quality stay you deserve.

8/10 Good

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy access from the freeway. Very nice Kitchener amenities. Clean.
Stayed 1 night in Oct 2023
Response from Bryan Thornhill, Director of Sales on 10 Nov 2023
Thank you Crystal for allowing us to host you here in San Marcos and for taking the time to share your experience. We will continue to make the improvements necessary to earn a 5 out of 5 from you the next time you stay with us. We sincerely appreciate you and value your time, travel safely!

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot
Stayed 2 nights in Nov 2023
Response from Bryan Thornhill, Director of Sales on 10 Nov 2023
Thank you so much Johnny for taking the time to share your positive experience. We will be sure to share your feedback with the whole staff. We truly appreciate you giving us the opportunity to host you in San Marcos and we hope to welcome you back soon.

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful place to stay. All of the staff were excellent!
Stayed 10 nights in Oct 2023
Response from Bryan Thornhill, Director of Sales on 31 Oct 2023
Greetings Lee,Thank you so much for staying with us and for taking the time to share this positive feedback. It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

6/10 Okay

Joline

Liked: Cleanliness, staff & service
The rooms could use updating. Breakfast choices were good.
Stayed 7 nights in Oct 2023
Response from Bryan Thornhill, Director of Sales on 31 Oct 2023
Greetings Joline, Thank you so much for staying with us and for taking them time to share your valuable feedback. We are happy that you enjoyed the breakfast but I assure you that your feelings regarding the condition of the rooms is being heard loud and clear, and we are planning several updates to refresh them. Thank you again for taking the time to share your experience and we hope to have another opportunity in the future to host you when you return to the area.

10/10 Excellent

Erica

Stayed 2 nights in Oct 2023
Response from Bryan Thornhill, Director of Sales on 30 Oct 2023
Greetings Erica,Thank you SO much for staying with us and for taking the time to provide this positive feedback. I will share your review with all of our staff to motivate them to continue to provide amazing service to our valued guests.We are truly grateful for you and we hope to welcome you back soon!

10/10 Excellent

xiaoming

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Bryan Thornhill, Director of Sales on 23 Oct 2023
Thank you so much for sharing your experience with us Xiaoming. ! It is very motivational for all of the staff to know that their hard work pays off. We appreciate you giving us the opportunity to host you here in San Marcos and we hope to see you again when your travels bring you back to the area. Warm regards.

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 3 nights in Oct 2023
Response from Bryan Thornhill, Director of Sales on 21 Oct 2023
Thank you so much for sharing your experience with us Kristin! It is very motivational for all of the staff to know that their hard work pays off. We appreciate you giving us the opportunity to host you here in San Marcos and we hope to see you again when your travels bring you back to the area. Warm regards,

8/10 Good

DOROTHY

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had a few problems with ordering through Expedia so next time we are booking directly through the hotel. We had broken TV in first room, moved to a smaller, noisier and smellier room that accommodated pets but the manager came through and gave us a larger, quieter and better room closer to our other family members. We will stay here again when visiting CSUSM granddaughter!
Stayed 3 nights in Oct 2023
Response from Bryan Thornhill, Director of Sales on 17 Oct 2023
Dear Dorothy,On behalf of the entire hotel team I want to thank you for taking the time to share your experience.I am glad to hear that overall you enjoyed your stay with us, but I am very sorry to hear that we didn't quite get off to a good start. Although I cannot change your experience, I do want you to know that we are reiterating to our staff the importance of thoroughly checking the working order and comfort of our guest rooms before assigning them to a guest. You should not have had to move twice in order to receive a comfortable room. I sincerely apologize for any inconvenience or schedule interruption that was caused as a result.Once again, I appreciate you taking the time to share your feedback and apologize that we were unable to provide you with the seamless stay you deserve. We will continue to make improvements to our hotel every day so that your future stays will be memorable for all the right reasons.

4/10 Poor

Debbi

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Bryan Thornhill, Director of Sales on 10 Oct 2023
Greetings Debbi,We sincerely apologize for falling short of your expectations during your stay with us. Please reach out if you would like to share any specific feedback so that we can improve our guest experience and better and meet the needs of our valuable guests such as yourself. Thank you for giving us the opportunity to host you here at the Residence Inn San Diego North/San Marcos.

10/10 Excellent

engorn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Bryan Thornhill on 8 Oct 2023
Greetings, I want to express to you how much we appreciate that you took the time to provide us with your positive feedback about your stay. We are truly grateful for the opportunity to host you whenever you travel to the San Diego area and we hope that we will have more opportunities when you return in the future. Safe Travels,

10/10 Excellent

grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Clean quiet place centrally located to everything!! The front desk gentleman was very helpful and friendly. The a.m. breakfast was good. Will stay there again!
Stayed 2 nights in Sep 2023
Response from Mary Kathryn on 3 Oct 2023
Grace,We are thrilled to see that you loved our convenient location and friendly staff!! Thank you so much for the kind words; I am so glad that you enjoyed your time here at Residence Inn by Marriott San Diego North San Marcos! We are excited for your future return!!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Mary Kathryn on 3 Oct 2023
Daniel,We here at Residence Inn by Marriott San Diego North San Marcos really appreciate the 10/10 rating!!!

4/10 Poor

sandra

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Dog was barking in the next room. Took 2 phone calls to make it stop. Also moved rooms because first one smelled of smoke. Second room did too but not as bad
Stayed 2 nights in Sep 2023
Response from Mary Kathryn on 7 Sept 2023
Sandra,We sincerely apologize for the inconveniences that you faced during your stay with us. Your feedback has been noted and will be discussed with the team as soon as possible.

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole staff was wonderful...and the GM, Richard is the best !!!
Stayed 6 nights in Aug 2023
Response from Mary Kathryn on 7 Sept 2023
Jim,We take great pride in our staff here at Residence Inn by Marriott San Diego North San Marcos, and your compliments are greatly appreciated! I am so glad to see that we were able to provide you with a five star stay; we hope to welcome you back in the future!

10/10 Excellent

Darryl

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
All of the things that I selected above.
Stayed 5 nights in Aug 2023
Response from Leslie Ann on 1 Sept 2023
Darryl, we are delighted to know that you enjoyed your stay with us at Residence Inn by Marriott San Diego North San Marcos. Thank you for your awesome review.

10/10 Excellent

Ruben

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located by freeway. Surrounding area was very nice. Very quiet. Pet friendly.
Stayed 2 nights in Aug 2023
Response from Leslie Ann on 1 Sept 2023
Ruben, thank you for choosing to stay with us at Residence Inn by Marriott San Diego North San Marcos. We look forward to serving you again in the future.

10/10 Excellent

Aleta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Leslie Ann on 1 Sept 2023
Aleta, thank you for choosing to stay with us at Residence Inn by Marriott San Diego North San Marcos and for your great review!

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the size of the room I had. I also liked that it had a full refrigerator and counter space.
Stayed 1 night in Aug 2023
Response from Leslie Ann on 1 Sept 2023
Joel, we are glad to hear that you enjoyed your stay with us at Residence Inn by Marriott San Diego North San Marcos and that you also enjoyed your room. We hope the next time you are in our area we have the opportunity to serve you again.