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Reviews of Quality Suites San Diego Otay Mesa

2.5 out of 5
Quality Suites San Diego Otay Mesa
2351 Otay Center Dr, San Diego, CA

Reviews

7.4

Good

Rating 10 - Excellent. 302 out of 1000 reviews" "
Rating 8 - Good. 317 out of 1000 reviews" "
Rating 6 - Okay. 173 out of 1000 reviews" "
Rating 4 - Poor. 109 out of 1000 reviews" "
Rating 2 - Terrible. 99 out of 1000 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jenna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Wendy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Excellent customer service however the beds were really old, you could hear everything next door had to call for them to ask the people next door to quiet down since it was past 1am
Stayed 1 night in Apr 2024

2/10 Terrible

Mya

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The water in the shower did not work, as well as the pool and hot tub were not clean.
Stayed 1 night in Apr 2024

4/10 Poor

Maria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

esther

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Love staying at this Hotel very convenient to CBX but the grounds could use some cleaning.
Stayed 1 night in Apr 2024

2/10 Terrible

Jesse

Disliked: Cleanliness, staff & service, property conditions & facilities
I was not able to stay the night there
Stayed 1 night in Mar 2024

2/10 Terrible

Stacy

Stayed 1 night in Mar 2024

2/10 Terrible

Chris

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location is in a sketchy spot with “ interesting people” hanging around the parking lot. It’s but we’ll kept outside, pool area is dirty snd unkept. The jacuzzi doesn’t work, which is a main reason we chose this hotel. Staff is nice, but it’s just a gross hotel.

8/10 Good

Irene, Fontana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024

8/10 Good

David, Tempe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

andre

Travelled with family and small children
I never get a chance to make it at the property
Stayed 1 night in Mar 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Convenient to CBX. Traffic (Mexico border) is a problem.
Stayed 1 night in Mar 2024

8/10 Good

Elvira

Stayed 1 night in Mar 2024

10/10 Excellent

Walter

Stayed 1 night in Mar 2024

10/10 Excellent

Miguel

Liked: Amenities
Good
Stayed 1 night in Feb 2024

2/10 Terrible

Chun Youp

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities
Dirty
Stayed 1 night in Feb 2024

6/10 Okay

Lynn

Liked: Cleanliness
Disliked: Property conditions & facilities
Location is just over border, so just like a major port, filled with huge semi trucks for miles. Not the motel’s fault. The building has lots of deferred maintenance: duct tape repairs on carpeting, bolts & hardware over bed but no picture, plastic wrap wedged into sink fixture possibly to control stopper, old mattress, stained & frayed upholstery. The whole place smells like deep cleaning is never on the agenda. It is one of those motels where you have to rouse the front desk folks; they don’t wait is place, even during morning hours.
Stayed 1 night in Feb 2024

10/10 Excellent

Margarita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff.
Stayed 1 night in Feb 2024

6/10 Okay

Gary

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room has a small sitting area. No restrictions on WiFi. Complimentary breakfast is poor -- only a waffle, juice and breakfast cereal.
Stayed 1 night in Feb 2024

6/10 Okay

Ignacio, Cathedral

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Hair in bathrooms
Stayed 1 night in Jan 2024

2/10 Terrible

Jaime

Disliked: Staff & service, property conditions & facilities
Staff was rude
Stayed 1 night in Jan 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

andres

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Everything was acceptable even though the property is older it is still maintained and kept clean. My only criticism is that the pillows are half size & the reception area said there were no more available. The breakfast was also lackluster as the only choices were cereal and mini waffles. An option with protein such as eggs or even pre-packaged breakfast sandwiches would have been appreciated.
Stayed 1 night in Jan 2024

2/10 Terrible

Alejandra

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Christopher

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Location is at the Mexican border. Large trucks parked all around. Hot tub was not working initially and was not clean. Room phone was nasty. Broken lamp and lamp shade.
Stayed 1 night in Dec 2023

2/10 Terrible

Liliana

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very rude
Stayed 1 night in Dec 2023

6/10 Okay

Walter

Stayed 1 night in Dec 2023

4/10 Poor

Christina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is under construction and this information was not made available prior to reservation being made.
Stayed 4 nights in Nov 2023

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy bed :) thank you for good breakfast as well
Stayed 1 night in Nov 2023

8/10 Good

Sol

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a good time
Stayed 1 night in Nov 2023

10/10 Excellent

Maria

Stayed 1 night in Nov 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 1 night in Nov 2023

6/10 Okay

Brian

Travelled with family
Liked: Staff & service, room comfort
Convenient for crossing the border
Check in went well. Staff was extremely friendly and welcoming. Got to my room and it was kinda gross. Not sure if it’s the humidity but the walls looked like someone was cooking with alot of grease. There was brown sticky spots everywhere. The dresser tops were sticky. Bed felt clean and comfortable. The location was a nightmare to try to leave from about 5pm. Major traffic jams at the intersection to get to the freeway. Took about 35 minutes to get to the freeway from the hotel being 1/4 mile away. Ended up being late to the airport to pick up my wife. We left into Mexico the next morning at about 5 am and had no issues. All in all, it was a convenient location to stay before crossing the border. Not the nicest place I’ve stayed in but definitely not the worst
Stayed 1 night in Nov 2023

8/10 Good

Patty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine.
Stayed 1 night in Nov 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2023

4/10 Poor

Brooke

Disliked: Cleanliness, property conditions & facilities, room comfort
Look elsewhere
I will never stay here again. There were red stains (blood, make-up, who knows what) on the bedspread. Lampshades were askew; one lamp had a burned out bulb, the shower-tub combo was missing a piece of fiberglass. Fortunately, we only spent one night before departing early the next morning.
Stayed 1 night in Oct 2023

6/10 Okay

Sally

Disliked: Staff & service, amenities, property conditions & facilities
Staff not helpful. Meager, poor quality breakfast. Limited TV channels.
Stayed 1 night in Oct 2023

6/10 Okay

Sharon

Liked: Cleanliness, staff & service, room comfort
Ok
It was a short stay, had to catch a flight out of CBX early. We checked in (at midnight and had to be up at 4am) then we’re told there was no hot water. We got to our room and the smoke detector was chirping because the battery needed replacing (and the room had a misty/wet smell and no one was there that could replace the battery. The clerk got us another room and it wasn’t bad.
Stayed 1 night in Oct 2023

6/10 Okay

carlos

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
is ok
Stayed 1 night in Oct 2023

6/10 Okay

Raymond

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
coffee ran out before close of breakfast. oranges were spoiled at breakfast.
Stayed 2 nights in Oct 2023

2/10 Terrible

Rosa, Thousand Palms

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sorrouby was dirty and looked abandoned. There were bed bugs that ate my legs alive. I caught one in my bed, took a picture and
Stayed 1 night in Oct 2023

2/10 Terrible

Casimiro

Stayed 1 night in Oct 2023

10/10 Excellent

Airam

Stayed 4 nights in Oct 2023

4/10 Poor

VERONICA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property was surrounded by trash from homeless, the bathroom had a leaking ceiling causing the toilet paper in our unit to become saturated with water. The tub and carpet was filthy. The property needs maintenance and deep clean badly.
Stayed 1 night in Oct 2023

10/10 Excellent

MARIA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Oct 2023

2/10 Terrible

Jorge

Business traveller, Travelled with partner
Disliked: Amenities
Rude personell and the waffles made me sick stay away from this hotel if you value your health and well being
Stayed 1 night in Oct 2023

8/10 Good

Chloe

Liked: Cleanliness
Disliked: Staff & service
The place are good but not those front desk agent they don’t have a pleasing personality and they don’t respect guests!
Stayed 1 night in Oct 2023

10/10 Excellent

Mary

Stayed 1 night in Oct 2023

6/10 Okay

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The rooms are very clean. The pool and jacuzzi area were dirty. The crowd is mostly truck drivers.
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023