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Reviews of Hampton Inn San Diego-Downtown

2.5 out of 5
Hampton Inn San Diego-Downtown
San Diego, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 651 out of 1370 reviews" "
Rating 8 - Good. 343 out of 1370 reviews" "
Rating 6 - Okay. 202 out of 1370 reviews" "
Rating 4 - Poor. 96 out of 1370 reviews" "
Rating 2 - Terrible. 78 out of 1370 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 7 nights in Apr 2024

8/10 Good

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Jack on 24 Apr 2024
Thank you!

8/10 Good

Kevin, Waltham

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Jack on 24 Apr 2024
Thank you!

10/10 Excellent

robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great
Stayed 1 night in Apr 2024
Response from Jack on 24 Apr 2024
Thank you!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from fred gm on 22 Apr 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Nayely

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location! It was nice and quiet didn’t even noticed the train station was nearby.
Stayed 1 night in Apr 2024
Response from Jack on 20 Apr 2024
Thank you!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport, walking distance to cruise ship terminal (10 minutes with luggage).
Stayed 1 night in Apr 2024
Response from Jack on 21 Apr 2024
Thank you!

10/10 Excellent

HAFIZ

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed our stay. Room and bathroom were very clean! Very close to the water!
Stayed 3 nights in Apr 2024
Response from Jack on 19 Apr 2024
Thank you!

8/10 Good

Ming

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Close to the airport and within walking distance to downtown
Stayed 1 night in Apr 2024
Response from Jack on 17 Apr 2024
Thank you!

8/10 Good

Xiaoxu

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I just checked out my room a minute ago. Then, my kids told me that they want to go to bathroom. The staff told me the bathroom is not available.
Stayed 1 night in Apr 2024
Response from Jack on 16 Apr 2024
I am sorry to hear that; that may have been a temporary issue due to either maintenance or cleaning. Otherwise, thank you!

8/10 Good

Jonathan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be great when all the construction is done!
Stayed 4 nights in Apr 2024
Response from Jack on 16 Apr 2024
Thank you!

8/10 Good

Gregory

Travelled with family
Liked: Staff & service
Air didn’t work real good.
Stayed 3 nights in Apr 2024
Response from Jack on 16 Apr 2024
Our apologies for the inconvenience with your a/c; we will have maintenance take care of that. Otherwise, Thank you!

8/10 Good

Antonio

Travelled with family
Liked: Staff & service
Location is great, there’s a nice park right across and then the harbor after that. Behind is the trolley station to take you anywhere
Stayed 1 night in Apr 2024
Response from Jack on 14 Apr 2024
Thank you!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and breakfast was nice.
Stayed 2 nights in Apr 2024
Response from Jack on 14 Apr 2024
Thank you!

10/10 Excellent

Geraldine

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our first impression was it was “ok”. We needed a place that was close to the airport and walking distance to the Passport Agency which was less than a 10 min walk. There was road work on a few streets but it wasn’t an issue. Good amount of food places around. The hotel did serve breakfast, for those that are up between 6-10am. The room had a comfy king bed, but the bathroom was my issue. I don’t know if they are all the same but we got one that was handicap accessible so, it was not relaxing at all, esp since the shower spray handle kept falling off the holder. There was hardly any hot water, also. I don’t know if we’ll return but if we do, I hope they do update their bathrooms.
Stayed 1 night in Apr 2024
Response from Jack on 21 Apr 2024
Thank you!

6/10 Okay

David

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Upon entering our bedroom there was literally blood residue on my bed’s pillow case. I took pictures, I can send you a copy if you’d like. It’s pretty gross and I was fairly disgusted. I’m sure this violates a health code of some type :(
Stayed 1 night in Apr 2024
Response from Jack on 14 Apr 2024
Our apologies, our staff works very hard to avoid these type of eventualities.

10/10 Excellent

Martha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All went well .. however the breakfast was not very good It was crowded Not enough room to stand in line for the waffles The eggs were dried
Stayed 2 nights in Apr 2024
Response from Jack on 11 Apr 2024
Thank you!

6/10 Okay

Ana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Los elevadores no funcionan bien y la reparaciones hace ver el front desk
Stayed 3 nights in Mar 2024
Response from Jack on 11 Apr 2024
Our apologies about the elevators; we are working to fix that problem as quickly as possible. We look forward to having you with us again in the future!

2/10 Terrible

Fernando

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
For the price, this was a terrible choice. Lesson learned. 1 elevator working out of 3, elevator buttons taped up, construction ongoing in the lobby and rooms, loud and dirty in areas. Stay a little further away from the park for a better stay experience.
Stayed 2 nights in Apr 2024
Response from fred gm on 8 Apr 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Amanda May

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again. Very close to where the cruise ships are and to the pier. There are some dining options close by as well.
Stayed 1 night in Mar 2024
Response from Jack on 7 Apr 2024
Thank you!

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, amenities
first time visitor; everything was satisfactory.
Stayed 1 night in Mar 2024
Response from fred gm on 5 Apr 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Felix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from many attractions, wonderful restaurants are nearby
Stayed 6 nights in Mar 2024
Response from fred gm on 5 Apr 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 Poor

William, CHINO HILLS

Travelled with family and small children
Liked: Cleanliness
There's a crossing signal behind the hotel and it constantly was sounding off. Registration driveway is small. When I checked in, they asked me if I was a Hilton Rewards member so I wouldn't pay the daily parking fee. I provided my info, and I was still charged the $40. I called back to dispute and spoke with a Miguel. He said that everyone must pay the parking fee and offered no correction other than "sorry". Well I won't be going back to this sorry a$$ hotel.
Stayed 1 night in Mar 2024
Response from fred gm on 5 Apr 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

2/10 Terrible

Mellonie

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Front desk staff not honest about hotel policy
Stayed 2 nights in Apr 2024
Response from fred gm on 5 Apr 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great area of San Diego. It’s Andy a couple of streets away from little Italy and a block away from the waterfront. The hotel is undergoing renovations, but it doesn’t really get in the way. The staff are friendly and the room was clean.
Stayed 2 nights in Apr 2024
Response from fred gm on 5 Apr 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and fairly spacious. Staff was friendly for the most part. Biggest drawback is that the hotel is next to a train station and loud, noisy trains kept passing by every few minutes starting at 3:30 AM, keeping us up. Other than that, great location near waterfront park and restaurants within walking distance.
Stayed 1 night in Apr 2024
Response from fred gm on 5 Apr 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Fernando, Granada Hills

Travelled with family
Liked: Amenities
Clean site and very good service.
Stayed 1 night in Apr 2024
Response from fred gm on 5 Apr 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Priscilla

Stayed 1 night in Apr 2024
Response from Jack on 24 Apr 2024
Thank you!

6/10 Okay

Katrina

Liked: Cleanliness, staff & service
Response from fred gm on 5 Apr 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 Poor

Jesus

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Bad counter service. Requested a room change because guest above our room was making too much noise. The counter clerk gave me a different room that was next to the metro station. I did not sleep at all. The hotel only had one waffle maker. During breakfast I had to wait in line for a long time to make my waffle.
Stayed 1 night in Apr 2024
Response from fred gm on 5 Apr 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Chorong

Liked: Cleanliness, property conditions & facilities
It's in a perfect location, but I made a reservation for cleaning, but they didn't do it.
Stayed 2 nights in Mar 2024
Response from fred gm on 5 Apr 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Jovita

Stayed 1 night in Mar 2024
Response from Jack on 24 Apr 2024
Thank you!

8/10 Good

Shekinah

Liked: Cleanliness, staff & service
I like it that it’s in downtown
Stayed 1 night in Apr 2024
Response from Jack on 2 Apr 2024
Thank you!

10/10 Excellent

lorena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from Jack on 2 Apr 2024
Thank you!

2/10 Terrible

ACYNDIAN

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Although the property was convenient it was very unorganized. It was loud at night. Didn’t get sleep at all. The walls were paper then and you heard everything and everyone! Call front desk and complained about the noise he told me that it was going to be awhile before they could even check on it. Called back and no one never checked. Also there were bus flying around the lobby and in the temp breakfast area. Had major construction going on. Will no be booking here again.
Stayed 3 nights in Mar 2024
Response from fred gm on 2 Apr 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Jeanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice placw
Stayed 1 night in Mar 2024
Response from Jack on 1 Apr 2024
Thank you!

10/10 Excellent

Cherolyn, Lacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great option when traveling for a cruise, walking distance to terminal.
Stayed 2 nights in Mar 2024
Response from Jack on 1 Apr 2024
Thank you!

10/10 Excellent

Luis, Chino

Stayed 2 nights in Mar 2024
Response from Jack on 20 Apr 2024
Thank you!

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect and the location is wonderful!!
Stayed 1 night in Mar 2024
Response from Jack on 31 Mar 2024
Thank you!

6/10 Okay

Tiffany, Fort McMurray

Stayed 1 night in Mar 2024
Response from Jack on 19 Apr 2024
Thank you! Please let us know how we can improve things for next time.

10/10 Excellent

Sheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Jack on 30 Mar 2024
Thank you!

10/10 Excellent

NELDA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Jack on 30 Mar 2024
Thank you!

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location for going to get on cruise.
Stayed 1 night in Mar 2024
Response from Jack on 31 Mar 2024
Thank you!

8/10 Good

Laurie

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Jack on 30 Mar 2024
Thank you!

8/10 Good

Naguib

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from j on 29 Mar 2024
Thank you!

8/10 Good

steven, Northville

Stayed 3 nights in Mar 2024
Response from Jack on 16 Apr 2024
Thank you!

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, Convenient stay. Amenities in room were excellent. Smart idea to make large bottles of hygiene needs available in bathrooms I.e. shampoo, lotion, body wash, etc. Breakfast was boring and limited, No bathroom available in the lobby area. High vehicle traffic noise at night, and outside noise constant due to people hanging out. Clean facility, spacious King Room. Desk Agent Alex was Phenomenal as she responded with respect, courtesy, diligence and professionally to any question or concern we had or to any other guest situation I observed.
Stayed 3 nights in Mar 2024
Response from fred gm on 26 Mar 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, excellent coffee /tea station in lobby, close to all amenities.
Stayed 7 nights in Mar 2024
Response from fred gm on 26 Mar 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Javier

Liked: Cleanliness, property conditions & facilities
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Stayed 1 night in Mar 2024
Response from Jack on 25 Mar 2024
Thank you!

8/10 Good

Teryl

Travelled with family
Liked: Staff & service
Under construction. Breakfast hot items weren't even luke warm but good coffee
Stayed 1 night in Mar 2024
Response from fred gm on 25 Mar 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!