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Reviews of DoubleTree by Hilton Hotel San Diego - Mission Valley

4 out of 5
DoubleTree by Hilton Hotel San Diego - Mission Valley
7450 Hazard Center Dr, San Diego, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 485 out of 1003 reviews" "
Rating 8 - Good. 217 out of 1003 reviews" "
Rating 6 - Okay. 159 out of 1003 reviews" "
Rating 4 - Poor. 72 out of 1003 reviews" "
Rating 2 - Terrible. 70 out of 1003 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

stephen

Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Great service but had some issues with my room morning of check out.
Stayed 1 night in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Stephen,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their efforts. Please accept our apologies, however, for any issues with your room. We hope these were promptly resolved, and we look forward to your next visit.

2/10 Terrible

Faridah

Disliked: Cleanliness, staff & service, property conditions & facilities
Dodgy
Response from General Manager on 8 Mar 2024
Dear Faridah,Thank you for taking the time to leave us a review. Our team is saddened to hear our accommodations did not exceed your expectations. What you have described differs from our usual high standards, and we will share it with our team to enhance our guests' experience. We hope you will consider giving us another chance so we can provide you with the excellent stay you deserve.

4/10 Poor

Tamarah

Disliked: Staff & service
Stayed 4 nights in Feb 2024

2/10 Terrible

Benjamin

Travelled with family
Disliked: Amenities
Watch out for hidden fees. $37 to park and no free internet
Stayed 1 night in Mar 2024
Response from General Manager on 6 Mar 2024
Dear Benjamin,It is unfortunate you were disappointed with your experience. Your feedback is valuable to our team and will guide our efforts to improve and ensure better future stays. Thank you for your time.

6/10 Okay

Letithas

Liked: Cleanliness, staff & service
The customer service was great. There was an odd smell when you first walk in. My bedding should have not been used, the duvet was lumpy where the filling was balled up. They did provide another blanket. The bed wasn't very comfortable 😕 my overall stay was ok. I will probably not chose this hotel for a future stay.
Stayed 2 nights in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Letithas,Thank you for acknowledging our excellent customer service. However, we regret any inconvenience caused by aspects such as the bedding in your room. Your comfort and satisfaction are important to us, and we'll use your feedback to guide our improvement. We hope you might reconsider and give us another opportunity to exceed your expectations in the future.

6/10 Okay

Nina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The manager, Nepolian was very rude to us, making faces and talking about us to other staff members while we were in the vicinity. There was a much better way to handle the situation.
Stayed 1 night in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Nina,Thank you for your review. We are sorry to hear about your disappointing experience with us, as it is always our intention to provide great guest service. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share, as your valuable feedback helps us to improve our processes and better serve our guests. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.

2/10 Terrible

Abdulaziz

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
I dont like to say this is my first time i had a bad experience with this hotel. First of all, take more time to check-in. Secondly, the gave me queen Room not king Room, when I picked up the from the website was king Room not queen, and no one helped me with it. Can you please guys find out and let me know what I should do next time. Third, they change me same price of king Room and this is not right. Thank you
Stayed 1 night in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Abdul,Thank you for your feedback. Please accept our apologies for any confusion with your reservation and for any delays during check-in. On occasion, reservations made via third-party sites do not sync properly in our system. We appreciate your patience, and we hope to see you again the next time you're in the area.

10/10 Excellent

Joshua

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in a great room and great area, would stay again!
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Joshua,Thanks so much for this lovely review of DoubleTree by Hilton Hotel San Diego - Mission Valley! We're delighted you enjoyed your stay. Come back and see us anytime.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is quite lovely. Updated and cute. Clean. Staff is very nice.
Stayed 2 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Sharon,Thank you for taking the time to share your thoughts with our team. We are thrilled that our team made a positive impact on your stay with us. It will make them glad to know that you appreciate our high standards of cleanliness. Having you as a guest was an absolute pleasure, and we look forward to welcoming you back.

6/10 Okay

Matthew

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of homeless people walking nearby and feeling unsafe to walk to nearby shops and restaurants.
Stayed 6 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Matthew,While we thank you for being our guest and sharing your feedback, we are disappointed that you had concerns during your stay. Please know that the safety of our guests is our top priority, and we have several safety measures in place to help ensure the comfort and safety of all. Please know we are always working to improve and hope we have another opportunity to welcome you back and impress you further.

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 2 nights in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Robert, Thank you for choosing DoubleTree by Hilton Hotel San Diego - Mission Valley. We're delighted to hear that you had a great experience with us. Your satisfaction is very important, and we look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Good location with easy access to 163 and major freeways. One of the nicer gyms for a hotel. Parking at $35 a night is a bit ridiculous since there are no other realistic options in that area.
Stayed 2 nights in Jan 2024
Response from General Manager on 5 Feb 2024
Dear Douglas,It's good to hear that you enjoyed our convenient location and had an overall positive experience at DoubleTree by Hilton Hotel San Diego - Mission Valley. Thank you for spotlighting our gym and sharing your thoughts as we constantly aim to make the appropriate changes and improvements. We hope to welcome you back soon for another great visit.

6/10 Okay

Antonique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to do some sightseeing
Stayed 3 nights in Jan 2024
Response from General Manager on 28 Jan 2024
Dear Carlos,It's always a pleasure hearing from our guests. We're glad you enjoyed your stay, and we look forward to seeing you again should you be back in the area.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic!
Stayed 1 night in Dec 2023
Response from General Manager on 26 Jan 2024
Dear Laura,Thank you for your kind words! We're delighted to hear that our team made a fantastic impression on you. Your satisfaction is our top priority, and it's rewarding to know we've achieved that. We look forward to welcoming you back to DoubleTree by Hilton Hotel San Diego - Mission Valley for more great hospitality!

10/10 Excellent

Peng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

8/10 Good

Alfred, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

Nameet

Travelled with family and small children
It says four star on Expedia but it’s no more than the three star hotel. The rooms are old and the flooring is all worn out hotel really needs to upgrade their rooms
Stayed 3 nights in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Nameet,Thank you for offering feedback about your recent stay at our hotel. We're sorry you were disappointed with our accommodations. Your comments are important to us, and we'll use them as we continuously work to improve our guests' experiences. Given another opportunity, we hope we can host you for the visit you expected.

8/10 Good

Andres

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

William Robert

Stayed 5 nights in Dec 2023

8/10 Good

Kaylen

Travelled with family
Liked: Staff & service, amenities
This was a average hotel. There is a smell to it as people state. The parking is 38.00! So make sure to add that to your price. Its a little to pricey. The staff as great!! Pools are clean.
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Kaylen,Thank you for choosing to stay at DoubleTree by Hilton Hotel San Diego - Mission Valley! Our team was happy to extend kind hospitality to you. Your comments about parking will be discussed with our team, and we'll make sure our housekeepers air out rooms before occupancy. Having said that, we're glad you enjoyed our clean pool and hot tub. We appreciate your positive rating and hope you'll return!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities
No coment
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Maria,Thank you for your five-star rating. We hope to see you again at DoubleTree by Hilton Hotel San Diego - Mission Valley!

2/10 Terrible

Brad

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Svetlana

Liked: Cleanliness
Stayed 4 nights in Dec 2023

6/10 Okay

Francisco

Travelled with family, Business traveller
Didn’t like to be asked for passport
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Francisco,Thank you for being our guest and taking a moment to share our feedback. Please know we require ID to help ensure the safety of our guests. We hope that you enjoyed your stay otherwise, and we look forward to welcoming you back and impressing you further.

8/10 Good

Lourdes

Travelled with family
Stayed 4 nights in Dec 2023

8/10 Good

steven

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel and it’s dog friendly! However this time we rented the suite and the couch bed was not made nor did it have linens. The security guy brought it up but we had to make the bed. Also many ping pong balls under the bed because the room had the perfect conference table…for beer pong.
Stayed 4 nights in Dec 2023
Response from General Manager on 29 Dec 2023
Dear Steven,We always enjoy hearing from our guests, and we're glad you appreciated our pet-friendly property. However, we apologize for any issues with the sofabed, and we'll keep your comments in mind. Should you be in the area again, please come back to see us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Kim, South Gate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was. A very nice hotel we love it..
Stayed 1 night in Dec 2023
Response from General Manager on 27 Dec 2023
Dear Catherine,Thank you for the excellent review of your recent stay at DoubleTree by Hilton Hotel San Diego - Mission Valley. We're glad you enjoyed your visit with us and our lovely facility. It would be our pleasure to host you again in San Diego, so come back soon!

10/10 Excellent

Yaroslav

Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best of the best.
Totally awesome! I love this amazing establishment.
Stayed 1 night in Dec 2023
Response from General Manager on 27 Dec 2023
Dear Jose,Thank you for your enthusiastic feedback! We're delighted to hear that you had an awesome experience at DoubleTree by Hilton Hotel San Diego - Mission Valley and hold our establishment in such high regard. We look forward to continuing to provide you with exceptional service and memorable experiences.

10/10 Excellent

Abraham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Sheena-Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Debbie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Suki

Business traveller, Travelled with group
Liked: Staff & service
Good customer service but food is terrible - it would help if staff advised at check-in to head to the second floor (stairs by reception) and exit out to Wood Ranch which has an excellent choice and service to meet all taste buds! Instead they offer the lounge which provides food that was hard to chew (over-cooked fish and dried out flatbread) and before you know it, you’re wasted £70 on a meal you can’t eat. Wood Ranch has a selection, quick service, great ambience and we went there most days in the end.
Stayed 3 nights in Dec 2023
Response from General Manager on 14 Dec 2023
Dear Suki,Thank you for providing us with your feedback. We are delighted to hear that our customer service has met your expectations. However, we apologize for the disappointment caused by the food in our lounge. We value your suggestions and appreciate your insights. Your comments will be taken into consideration to improve our guest experience, and we hope to have the opportunity to serve you better during your next visit.

10/10 Excellent

Lasse

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the cookie
Stayed 3 nights in Nov 2023

10/10 Excellent

Yaroslav

Stayed 1 night in Nov 2023

10/10 Excellent

sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Connie

Stayed 3 nights in Nov 2023

10/10 Excellent

Jaime, Oakhurst

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A delight as always. Only weird thing - we were on the sixth floor and somehow we had ants. The front desk guy was great about it, though - he refunded my parking charge, and said "No cookies for them {the ants}!" Lol I love it there and will stay again if and when I am in the area.
Stayed 2 nights in Nov 2023
Response from Cecilia Menezes, General Manager on 29 Nov 2023
Your review is valued, and we're thankful for your positive comments. We're pleased that you had an overall good stay at our hotel and that you found our property appealing. Our team aims to provide a pleasant experience for our guests, and your feedback reaffirms our efforts. We'll pass on your kind words to those who contributed to your positive impression. Thank you for sharing your review, and it was our pleasure to have you as our guest.Regards, Cecilia Menezes, General Manager

10/10 Excellent

Yasuo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

maggie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was overall great and staff was extremely friendly and quick!
Stayed 2 nights in Nov 2023
Response from Cecilia Menezes, General Manager on 29 Nov 2023
Thank you for your review. We're glad to know that you enjoyed your stay at our hotel and found our property to your liking. Providing our guests with a pleasant experience is our goal, and we're grateful that you had a positive stay. We'll ensure your feedback is shared with our team members who played a role in making your stay comfortable. It was our pleasure to host you.Regards, Cecilia Menezes, General Manager

10/10 Excellent

Alishah

Stayed 3 nights in Nov 2023

6/10 Okay

Jonathan Santiago

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Hotel is in really good conditions, but they were short in staff, only one person in the bar-restaurant for 30 customers and keep in mine that you have to pay $36 dlls for parking each day, and wattle bottles in the room are $4.25. Other than that the hotel was good 7/10.
Stayed 2 nights in Nov 2023
Response from Cecilia Menezes, General Manager on 29 Nov 2023
We provide first-rate service and ensure you have everything you need for a successful vacation or business visit. So it’s disappointing to read that you felt a measure of frustration with costs and that this may have detracted from the true serene, stress-free experience we aim to deliver. While we appreciate pricing will always be a sensitive subject, we do feel that our rates reflect the value of the whole experience, including all elements of your stay and the exceptional levels of service from our team. They are also commensurate with similar establishments in our area. Despite this, we do hope we shall have an opportunity to welcome you back in the future, where you will find another warm welcome awaits.Regards, Cecilia Menezes, General Manager

2/10 Terrible

Willis D

Disliked: Cleanliness, staff & service
The Worst Hotel I Have Ever Stayed at.
Three things went wrong. 1) an LED lightbulb was intermittent. Those things are supposed to last a decade. It took them a day to replace it. 2) There were ants in the rooms. 3) They charged me $8.50 for water I did not drink. This is by far the worst DoubleTree I have visited. On previous trips at this location, I have encountered the following: power outlets not working, the maid telling me I was scheduled to checkout the day before I was actually scheduled to checkout, water being charge to my bill when I didn't use the water bottles, unopened condoms being found in the bedstand drawer, maid service not being provided when I requested it (during the pandemic period where you had to request maid service daily), the clock not working because the betteries had corroded. The only reason I stay at this location is the convenient location. I hope to never stay here again.
Stayed 10 nights in Nov 2023
Response from Cecilia Menezes, General Manager on 21 Nov 2023
Thank you so much for taking the time to share your feedback with us. It’s regrettable that we missed several opportunities to make a great impression. We will discuss your review internally with other departments to understand the uncharacteristic missteps that led to your experience. Thank you for bringing this to our attention so that improvements may be made. I can assure you that your most recent experience is not reflective of our high standards which will be confirmed during your next visit. I hope you can give us another chance in the future to show you how wonderful our restaurant really is.Regards, Cecilia Menezes, General Manager

10/10 Excellent

Judith

Liked: Cleanliness, property conditions & facilities
I loved that I didn’t need to leave the building for a good coffee and the breakfast was quite good. Didn’t need to go down the street to a breakfast cafe.
Stayed 1 night in Nov 2023
Response from Cecilia Menezes, General Manager on 20 Nov 2023
We sincerely appreciate your rating. It's truly exhilarating to learn that our team left such a positive impact on your stay. Our commitment to providing exceptional guest experiences is at the core of our hotel, and your feedback reaffirms that we're on the right track. Thank you for your generous words. We eagerly look forward to your next visit!Regards, Cecilia Menezes, General Manager

4/10 Poor

Liza

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First room smelled like cat urine and super smoky. Nasty carpet and view of parking lot. Used to stay here all the time- 4-5 times a year. When it was still w Doubletree - now a Hilton and it has gone way downhill. Peeling wallpaper, moldy bathroom ceiling, cups full of cigarette butts. Stay elsewhere.
Response from Cecilia Menezes, General Manager on 20 Nov 2023
It's a shame that your stay with us was not the top-notch experience we wanted for you. We're committed to giving our guests nothing but the best - with exceptional service, immaculate rooms, and unforgettable experiences. We're proud of the culture we've built and the quick-acting nature of our team members, which allows us to resolve any issues and get our guests back to their beautiful and inspiring hotel experience. We take your experience seriously, and our hotel management will thoroughly investigate your stay. I am sorry that we didn't meet your expectations, but I hope you will consider giving us another chance in the future to show you why we are known for our exceptional service and property.Regards, Cecilia Menezes, General Manager

10/10 Excellent

SENGPHET

Stayed 3 nights in Nov 2023