Suite, 1 Bedroom | Private kitchen | Fridge, microwave

Reviews of Sunrise Inn San Diego

2 out of 5
Sunrise Inn San Diego
1150 Rosecrans St, San Diego, CA

Reviews

6.0
Rating 10 - Excellent. 178 out of 1011 reviews" "
Rating 8 - Good. 225 out of 1011 reviews" "
Rating 6 - Okay. 225 out of 1011 reviews" "
Rating 4 - Poor. 167 out of 1011 reviews" "
Rating 2 - Terrible. 216 out of 1011 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

MAZIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jose, Riverside

Travelled with family
Liked: Cleanliness
Well the only thing is on the bath shower need a pat is very slippery. Thanks
Stayed 1 night in Mar 2024

10/10 Excellent

Solomon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s my go to during the week. You get everything you need, microwave, fridge, etc, for a very fair rate
Stayed 1 night in Mar 2024

10/10 Excellent

Marvis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff have been awesome and very attentive to our needs.The Sunrise is one of the cleanest and peaceful place to call a home away from home .Great staff with awesome vibes.. Awesome just awesome..
Stayed 1 night in Mar 2024

2/10 Terrible

Tony

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Son

Disliked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Solomon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this place a lot :)
Stayed 1 night in Mar 2024

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was horrible on every way. The room was dirty and gross and needed maintenance. The chair was peeling, the curtains were cut in a jagged fashion, there were multiple unpatched holes in the walls, furniture surfaces were peeling, there were bugs on the ceiling and when I got to my room the housekeeper was cleaning everything with multipurpose cleaner and wads of toilet paper. I was confronted because they forgot to collect my deposit until 2 days after check-in. I was accused of being a liar every time I brought up a concern, I ended up shortening my stay from 3 weeks to 1. Then, after I finally got out of there, I get a random message saying I damaged a cheap acrylic blanket and then a they ch@rg@ of one hundr@d d@!!ars was stolen by them out of my b@nk a@@0unt. (Had to change the wording). This place is horrible. Do t stay there unless you want to be bullied, accused of theft and all around treated terribly.

2/10 Terrible

Brooklyn

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks absolutely nothing like the pictures. There was no comforter on the bed, only a fitted sheet and a velvet blanket at the foot of the bed. There was dirt and debris all over the bed. There were dark drip stains down the exposed box spring. There was black mold growing on the ceiling from a water leak, the bathroom only had one towel and no other toiletries like the pictures suggested. In our friends room, there was an exposed outlet and the smoke detector was ripped out. We were in the rooms for a total of 5 minutes and went back down to the front desk to let them know we weren’t not satisfied with the quality of the rooms and would like to receive a refund. We were extremely polite and the conversation was going fine. She said she could not refund us, that only the manager could, and we would have to call and do that over the phone the next day. When we asked her for her name just so we could have it as a reference when we speak to the manager, she freaked out! Began yelling at us that it was not her fault we didn’t like the rooms, and that it was their policy that she could not refund us herself. She also kept insisting that room 301 was their best room (the one with the expose outlet) and she didn’t understand why we didn’t like the rooms. We are still trying to work out getting our money back 2 days later. They will not answer their phone.
Stayed 2 nights in Mar 2024

2/10 Terrible

George

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We asked for a King Bed. What we got was a Queen Bed, but turned side ways. So it looked like a King until you laid down. It was wide across and short length wide. Also when we decided to go to bed we found that the bed only had one sheet. Had to ask the office for another. Would NEVER RECOMMEND THIS HOTEL!! Should have read the reviews!
Stayed 1 night in Mar 2024

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities
!

2/10 Terrible

Haicheng

Stayed 1 night in Mar 2024

2/10 Terrible

Theresa

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
There was no TV, no Wi-Fi, no flat sheet on the bed (just a blanket). There was no one at the desk for check in, I had to wait over 15 minutes for someone to arrive, no apology. Very very noisy at night, not partying, just some kind of mechanics, loud.
Stayed 1 night in Mar 2024

2/10 Terrible

Tahlor

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing good to say
Stayed 1 night in Mar 2024

2/10 Terrible

Tahlor

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing good to say
Stayed 1 night in Mar 2024

10/10 Excellent

angel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice motel
Stayed 1 night in Mar 2024

6/10 Okay

Matthew

Disliked: Amenities, property conditions & facilities
Nice location by the yacht harbour. Hotel was cheap, get what you pay for really.
Stayed 2 nights in Mar 2024

2/10 Terrible

Kathleen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an outdated unkept hotel. No lobby desk clerk behind locked glass. Rust holes and dirt in room. Did not stay. Courtyards filthy with trash and no extra locks on door. Very small underground parking and area around noisy and dark
Stayed 4 nights in Feb 2024

2/10 Terrible

emilio

Disliked: Cleanliness, staff & service, property conditions & facilities
Stay away from this Hotel I recently emailed the General Owner to explain the current situation at this infested hotel. Not only that but he has these data stealing thieves working the front desk and selling the data to people in India, this of course is asumming I understood what they were speaking in their native language when I first encountered them, but I seen them taking pictures of personal Information from a previous guest and gave me a very surprising look him and his wife I believe, either way this place is trash and I definitely don’t recommend it to anyone, don’t believe the reviews, this place will have you running away soon as you step into the lobby.
Stayed 2 nights in Feb 2024

10/10 Excellent

Billie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to Stay!
Stayed 1 night in Nov 2023

2/10 Terrible

Marina

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Do not recommend. In my room the bathroom mirror and the toilet tank lid were both cracked, rust everywhere in the bathroom, stained shower curtain, slashed curtains like someone took a butcher knife to them, dirt and filthy on the AC unit control panel, thin and old linens, stained pillowcase, sticky floor, tiny space....and the "front desk" staff which was just a window seemed nice but out of touch with the business of running a hotel. The whole place seems run down, and I can't believe they're charging $98 a night. I've been more comfortable at a Motel 6. And I didn't even stay, I ended up booking another room at a Comfort Inn which was far better and cleaner

2/10 Terrible

william

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was beyond dirty. I have pictures of crumbs and hairs in the made bed. Expedia wouldn't give me a refund when the hotel staff didn't anwer the phone. Never stay here or trust expedia support.
Stayed 2 nights in Feb 2024

2/10 Terrible

sunil

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
microwave not working, no blankets and dirtiest place ever we have stayed. no one at property to answer / attend
Stayed 2 nights in Feb 2024

2/10 Terrible

Jennifer

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had several repairs that needed to be made. The remotes did not work on either device. There was no phone in the room to contact the front desk. Park was limited and designed for compact cars. The worst part was the yelling, fighting and banging on doors by "guests" or people that appeared to live there on a short term basis, which made it hard to sleep.
Stayed 2 nights in Feb 2024

2/10 Terrible

Olivia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, but the staff was somewhat rude, the parking lot was way too small, our room smelled and was very dirty (hair on everything, booger on the bed, toenail clipping on the floor, dust on everything, all of the sheets and towels were dirty and stained all over). If it weren’t for my pillow and sleeping bag from home I would have gotten another hotel. Also the tap water smelled like old mop water so we had our waters filled at various coffee shops on our trip. Felt like I was risking my life when i brushed my teeth.
Stayed 3 nights in Feb 2024

4/10 Poor

Alejandro

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

roger

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

Jumpei

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Angela

Business traveller
Disliked: Staff & service, property conditions & facilities
I guess ok for the price.
Stayed 1 night in Feb 2024

8/10 Good

Allen

Stayed 7 nights in Feb 2024

2/10 Terrible

Ruben

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
👎
Stayed 1 night in Feb 2024

2/10 Terrible

emilio

Stayed 1 night in Feb 2024

2/10 Terrible

Fidele

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I read reviews before I paid for this dirty place with unprofessional and uncaring staff. The bed was not made. Fully of hair and dirty spots. When I called the staff to make the bed, they said their housekeeper was not available when actually they had a note saying that a housekeeper would be available upon request. I waited for about an hour with no response. When I called back, the front clerk said she did not know why a housekeeper was not there, as if she did not care or it was my responsibility to make that happen. This business shouldn’t be running at all, especially in a beautiful city like San Diego.
Stayed 1 night in Feb 2024

2/10 Terrible

Adam

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never leave a bad review but the experience I had could have cost me my job. There is an underground parking lot. In the morning as I was going to leave, a car was blocking the exit. I called the hotel management and he said, “That guest is sleeping and he didn’t want to wake them. I would have to wait till they woke up.” I could not believe the response especially because I told him I needed to go to work. Thankfully another guest was walking by and guided me out. I literally missed the other car and the side cement stair/wall by 8 inches. If he didn’t walk by or I would have had a big car, I would not have made it to work or out of the garage. As far as the room, the sheets and towels were stained and the toilet didn’t work. I travel 9 months out of the year for work and this was the worst accommodations I have experienced.
Stayed 3 nights in Jan 2024

4/10 Poor

Magdalena

Travelled with group
Disliked: Cleanliness
The bedsheets, sink, shower walls had hair all over, including clippings and long strands. My bed sheets had a big, hard white stain, hence me thinking they were not new sheets. It did not look clean, I found a beer bottle cap and toothpaste spit in the sink area. The shower curtains had pink mold. I left my items in the front office until I could check in, everything reeked of curry. I like curry but I don’t like being enveloped in it. Other people staying there were loud and I was scared because they knocked three times??? On my door. I didn’t even want to leave my room for the rest of the evening.
Stayed 1 night in Jan 2024

2/10 Terrible

Gerald

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would just ask that this property post updated realistic pictures of their rooms because I stayed in room 302 and it was not clean at all. Not to mention, it was missing a chair, the keurig was broken and someone took off the smoke detector. Also, there was nobody at the front when i tried checking out so I left my keys in my room for the staff 😁. I do have to at that the staff there are wonderful and friendly people and they try to do the best with what they have!
Stayed 3 nights in Jan 2024

10/10 Excellent

TIMOTHY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing experience at the "Sunrise-Inn-Point Loma". Thank you!
Stayed 9 nights in Dec 2023

4/10 Poor

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an impromptu quick trip home and we needed inexpensive. Inexpensive shouldn’t = filthy. We tried for 3 hours to get ahold of property (hoping for an early check in) with no answer, even left vm twice. Room smelled bad even with window open, mirror was dirty, hairs in shower, microwave was disgustingly filthy. Mattress super uncomfortable as were the pillows. Nightstand drawers were filthy as well - I wish I could attach photos of just how dirty it was. Couldn’t pay us to stay here again
Stayed 2 nights in Dec 2023

4/10 Poor

ann

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It really needs updating and smelt bad
Stayed 2 nights in Dec 2023

10/10 Excellent

angel

Stayed 1 night in Nov 2023

10/10 Excellent

Yasmine

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023

2/10 Terrible

Barbara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Valerie

Stayed 1 night in Dec 2023

8/10 Good

jen

Stayed 1 night in Dec 2023

2/10 Terrible

Robert

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Elisha May

Liked: Staff & service
Disliked: Cleanliness
Front desk guy was nice!
Stayed 1 night in Dec 2023
Response from sunrieinn on 9 Dec 2023
thanks for the positive review

4/10 Poor

Cecilia

I usually don’t like to say anything negative about places but I honestly could not see the positive in our stay except for the staff was really nice but the room was very dirty I’m sorry.
Stayed 1 night in Nov 2023
Response from sunrieinn on 9 Dec 2023
we are very sorry for the problems you faced but we are happy to help you next time stay with us

10/10 Excellent

Marlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best. Place. Ever
Everyone here was so helpful, no matter what time of day. The room was very clean....even the refrigerator! I highly recommend this hotel
Stayed 4 nights in Nov 2023

2/10 Terrible

Jacob Tiburcio

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Angry customers
rooms were filthy. Bed had dried blood on the sheets, Not to mention the rooms smell like feet! Front desk dude was very rude! do not recommend anyone to this hotel.
Stayed 3 nights in Jul 2023

2/10 Terrible

Shawnn

Disliked: Cleanliness, staff & service, property conditions & facilities
It was dirty , roaches in the shower, and stained blankets with stained pillows
Stayed 1 night in Nov 2023