Standard Room, 2 Double Beds, Non Smoking, Refrigerator | In-room safe, desk, iron/ironing board, free WiFi
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Reviews of Best Western Cabrillo Garden Inn

2.5 out of 5
Best Western Cabrillo Garden Inn
840 A Street, San Diego, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 314 out of 771 reviews" "
Rating 8 - Good. 291 out of 771 reviews" "
Rating 6 - Okay. 106 out of 771 reviews" "
Rating 4 - Poor. 41 out of 771 reviews" "
Rating 2 - Terrible. 19 out of 771 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is unique, but well cared for. There are succulents all over, which gives the hotel a luscious and small town feel. The staff were gracious and kind, answering all of my questions and requests. The rooms are adequate, not spacious. BUT the beds are VERY comfortable, the sheets are luxurious and the towels fluffy.
Stayed 1 night in Apr 2024
Response from Ocabrera on 19 Apr 2024
Our entire team would like to thank you for taking the time to rate your recent stay. We are glad to know you had a wonderful experience. We are excited to see you again soon.

8/10 Good

Hipolita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only downside to our state was the occasional sirens at night and the mattress could have been a bit more comfy.
Stayed 1 night in Apr 2024
Response from Ocabrera on 15 Apr 2024
We are glad to know you have a wonderful stay despite the sirens issue. We hope to see you again soon.

10/10 Excellent

Jason

Stayed 1 night in Mar 2024
Response from Ocabrera on 9 Apr 2024
We appreciate you taking the time to rate your recent stay. We are glad you enjoyed it. We hope to see you again soon.

10/10 Excellent

Curtis

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice, clean room. Good breakfast, many options
Stayed 2 nights in Feb 2024
Response from Ocabrera on 4 Mar 2024
We appreciate your feedback. We hope to see ypou again soon.

8/10 Good

Andrew

Stayed 2 nights in Feb 2024
Response from Ocabrera on 21 Mar 2024
Thank you for taking the time to rate your recent stay. We appreciate your feedback. We hope to see you again soon.

8/10 Good

ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and good breakfast
Stayed 1 night in Feb 2024
Response from Ocabrera on 1 Mar 2024
Thank you for your feedback. We are happy to know you had a wonderful stay. We look forward on your next visit to San Diego.

4/10 Poor

Justin

Disliked: Cleanliness, room comfort
2/5 STARS
Dowtown was very busy and lots of sirens and commotions. Beware that parking is $20/day! I was not informed of this. I just found parking in the streets. Ive never stayed at a Best Western withiut a microwave. Ive had better stays and experience.
Stayed 7 nights in Jan 2024
Response from Ocabrera on 22 Jan 2024
Downtown area is the same anywhere else. The busy streets with sirens and commotions is out of our control. The parking fee is stated on your reservation confirmation as well as the website where you made your reservation. We apologize for any inconvenience. We hope this will not hinder you from staying with us again.

10/10 Excellent

jinbo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from OCabrera on 5 Jan 2024
Thank you for taking the time to rate your recent stay with us. We are happy to know that you had a wonderful stay. We are looking forward on your next visit to San Diego.

2/10 Terrible

Karan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ocabrera on 22 Nov 2023
Thank you for your feedback and taking the time to share your recent stay. We would appreciate if you let us know where we fell short that way we can make things right for you and future guests. We apologize for the inconvenience that you had encountered. We hope this will not hinder you from staying with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff helpful!!!
Stayed 1 night in Nov 2023
Response from Ocabrera on 15 Nov 2023
Thank you for rating your stay. We are happy to know you had a wonderful stay. We are looking forward on your next visit to San Diego.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super amables y muy cómoda la habitación , el desayuno un poco de todo aunq básico todo muy rico y de primera
Stayed 1 night in Oct 2023
Response from Ocabrera on 2 Nov 2023
Thank you for your feedback. We appreciate you taking the time and we hope to see you again soon.

10/10 Excellent

Pandora

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girls Trip
Was clean, they were friendly. Parking was tight. Good location to airport. Beds were comfy. Bathroom clean and we enjoyed the roof top.
Stayed 1 night in Oct 2023
Response from Ocabrera on 1 Nov 2023
Our entire team are happy to know you had a wonderful experience. We appreciate you taking the time to rate your experience. It made us work more in providing an excellent service all the time. We are looking forward on your next stay with us.

8/10 Good

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Ocabrera on 27 Oct 2023
We are happy to know you had a wonderful stay. We appreciate you taking the time to rate your recent stay. We hope to hear see you again soon.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time and very helpful and kind staff.
Stayed 1 night in Sep 2023
Response from Ocabrera on 25 Sept 2023
Our entire team would like to thank you for taking the time to rate your recent stay. We are happy to know you had a wonderful stay. We hope to see you again soon.

2/10 Terrible

Fabio

Stayed 4 nights in Jul 2023
Response from OCabrera on 9 Oct 2023
Thank you for taking the time to rate your recent stay. We would appreciate if you let us know you concerns so that we can make things right for future guest as well. Our entire team would like to apologize for not meeting your expectations. We hope this will not hinder you from staying with us. See you again soon.

10/10 Excellent

Anna Beatriz

Stayed 2 nights in Sep 2023
Response from OCabrera on 18 Sept 2023
We would like to thank you for sharing your recent experience. We are happy to know you had a wonderful stay. We hope to see you again soon.

8/10 Good

Victoria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect parking situation for us, we came with our newborn.
Stayed 1 night in Sep 2023
Response from OCabrera on 15 Sept 2023
Thank you for staying with us. It felt good knowing that you had a wonderful stay. We appreciate you sharing your experience. We hope to see you again soon.

8/10 Good

Stephanie

Business traveller
Liked: Cleanliness, staff & service
Great location, right downtown. Staff was very friendly and accommodating. Really great. But the rooms are older and the toilets are...not great. The bathroom has no fan and opening the window just lets mosquitos in. But overall a great place for the price and would maybe stay again, mostly because they're so nice and the location is great.
Stayed 3 nights in Sep 2023
Response from OCabrera on 11 Sept 2023
We would like to thank you for sharing your experience. Our entire team felt good knowing that you receive excellent service from our team. We appreciate your understanding on areas that we fell short. We hope this will not hinder you from staying with us again. We hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased
Room was clean, beds were surprisingly comfortable. Parking lot is tight but I didn’t have a car so it didn’t matter to me lol Would definitely recommend.
Stayed 2 nights in Aug 2023
Response from OCabrera on 28 Aug 2023
We would like to thank you for your feedback. We are happy to know you had a wonderful experience. Our entire team is looking forward on your next visit to San Diego.

10/10 Excellent

Hope

Travelled with family, Business traveller
Liked: Amenities
The staff were so helpful and the property was neat and tidy. It was perfect for our needs.
Stayed 2 nights in Aug 2023
Response from OCabrera on 25 Aug 2023
Thank you for your feedback. We are glad you had a wonderful stay. We hope to see you again soon.

4/10 Poor

Scott

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
No parking.
There was no on-site parking available. In fact they have less parking spots than they have rooms, something that absolutely should not be allowed in downtown San Diego. We had to park off site, at an absolutely insane rate, and we're from Seattle now, used to live in San Diego, so we know all about insane parking rates. But to really burn our cookies a spot opened up, remained open and we were not allowed to take it. Its fowntown San Diego where we passed addicts oassed out with their drug paraphernalia in their hands, where one homeless guy pulled out a machete as we passed, where you dodge human feces and urine on the sidewalk to walk anywhere. Find a hotel with parking.
Stayed 1 night in Aug 2023
Response from OCabrera on 17 Aug 2023
We would like to thank you for taking the time to share your experience. We apologize for the parking issue. The parking spot is limited as mentioned on the website and first come first served. We only issue a parking permit enough for the spot. The car may not be there but was already assigned. We understand your frustration and concerns for the homeless guy. We are doing our best to deal with them so does the City. We care deeply about customer experience, so we want to thank you for reaching out. Thank you again for your feedback.

4/10 Poor

Joshua

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Parking
Stayed 2 nights in Aug 2023
Response from OCabrera on 11 Aug 2023
We would like to thank you for staying with us. We appreciate your feedback and we apologize for the parking situation. We hope this will not hinder you from staying with us again. We hope to see you again soon.

10/10 Excellent

Armee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from OCabrera on 11 Aug 2023
We appreciate your feedback. We are happy to know you had an wonderful stay. Our entire team would like yo see you again soon.

6/10 Okay

Gloria

No parking
Stayed 2 nights in Aug 2023
Response from OCabrera on 7 Aug 2023
Thank you Ms. Gloria for your feedback. We apologized for not having to park as we have limited space and we were sold out that day We understand your frustration. I hope this will not hinder you from staying with us again and not on a busy days.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great hosts!
Stayed 1 night in Jul 2023
Response from OCabrera on 31 Jul 2023
Our entire team would like to thank you for your feedback. Short but it means a lot. We are happy you had a wonderful stay. We are looking forward on your next visit to San Diego.

8/10 Good

David

Stayed 1 night in Jul 2023
Response from OCabrera on 16 Aug 2023
Thank you for taking the time to rate your stay. We really appreciate it. We hope to see you again soon.

10/10 Excellent

Peter

Stayed 2 nights in Jul 2023
Response from OCabrera on 15 Aug 2023
Thank you for your feedback. We really appreciate it. We hope to see you again soon.

10/10 Excellent

Rachel

Stayed 1 night in Jul 2023
Response from OCabrera on 11 Aug 2023
Thank you for your feedback. We hope to see you again soon. We appreciate you taking the time.

10/10 Excellent

Stephanie Morales

Stayed 1 night in Jul 2023
Response from OCabrera on 18 Jul 2023
Thank you for our feedback. We appreciate you taking the time to write a review. We are happy to know you had a wonderful stay. We are looking forward on your next visit to San Diego.

10/10 Excellent

Shanna

Stayed 1 night in Jul 2023
Response from OCabrera on 18 Jul 2023
Thank you for your feedback. We really appreciate you taking the time. We are glad you received an excellent service from our team members. We are excited to see you again soon.

2/10 Terrible

rebecca

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This is not at all what I was expecting for almost $400/ night. No parking available so we had to park 2 blocks away at night next to a homeless shelter. The room was small the ac did not work well. My daughter and I could hear the room next to us watching porn. Horrible experience. This was the worst hotel I have stayed in.
Stayed 1 night in Jul 2023
Response from OCabrera on 16 Jul 2023
Thank you for taking the time to write this review. We apologize for the parking situation. We would appreciate if you let us know about the next door being loud, front desk is 24 hours open and we can always call them to lower down the volume. Your remarks has been noted and we hope this will not hinder you from staying with us again.

10/10 Excellent

Mark

Stayed 5 nights in Jul 2023
Response from OCabrera on 16 Jul 2023
our entire team would ,like to thank you for taking the time to rate your recent stay. We are glad to know you had a wonderful experience. We hope to see you again soon.

10/10 Excellent

Shannon

Stayed 3 nights in Jul 2023
Response from OCabrera on 15 Jul 2023
Thank you very much for rating your recent stay. We are glad to know you had a wonderful experience. We hope to see you again soon.

4/10 Poor

Laura

Stayed 1 night in Jul 2023
Response from OCabrera on 4 Aug 2023
Thank you for taking the time to rate your recent stay. We apologized for not meeting your expectations. We hope this will not hinder you from staying with us. Let us know your concerns so that we can improve on those areas. Again, we hope to see you again soon.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View from our room. We loved the feeling of privacy and homeyness that the plants gave.
Love this place.
Stayed 3 nights in Jul 2023
Response from OCabrera on 10 Jul 2023
Thank you so much for sharing your experience. We are happy to know you had a wonderful stay. We hope to see you again soon.

10/10 Excellent

CATHY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from OCabrera on 7 Jul 2023
HI Cathy, Thank you for taking the time to rate your recent stay. We appreciate you and glad to know you had a wonderful stay. We hope to see you again soon.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quick check-in by friendly staff and liked the complimentary breakfast.
Stayed 2 nights in Jul 2023
Response from OCabrera on 5 Jul 2023
Thank you for your feedback. We appreciate you taking the time. We hope to see you again soon.

8/10 Good

Bethany

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Seen no recycling bind
Stayed 3 nights in Jun 2023
Response from OCabrera on 12 Jun 2023
Our entire team would like to thank you for your feedback. We appreciate you taking the time. We hope to see you again soon.

6/10 Okay

Maria

For the price i paid, i was hoping a better accommodation. Parking was even in addition. Staff and location are good. we were able to walk around but that's because sun was still up at 7pm. Had it been dark, i would not recommend walking.
Stayed 1 night in May 2023
Response from OCabrera on 31 May 2023
Thank you for sharing and its good to know you had a wonderful experience from our staff. Our location is perfect to a lot of places to go. We hope to see you again soon.

6/10 Okay

Melissa

Stayed 1 night in May 2023
Response from OCabrera on 31 May 2023
Thank you for rating your recent stay. We appreciate your feedback and we hope to see you again soon.

6/10 Okay

albert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Though the property was kept clean, the rooms seemed small compared to what i normally expect. The bathroom, especially, seemed to be shoehorned in. Also, the construction noise, but that will go away, eventually.
Stayed 4 nights in May 2023
Response from OCabrera on 28 May 2023
Thank you for sharing your experience. We apologized for the inconvenience. We hope to see you again soon.

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay here again!
Stayed 3 nights in May 2023
Response from OCabrera on 25 May 2023
We appreciate your feedback. We are excited on your next stay with us. Thank you for staying with and sharing your experience.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic!
Stayed 2 nights in May 2023
Response from OCabrera on 7 May 2023
Thank you for taking the time to share your experience. We appreciate your feedback and we are glad you had a wonderful experience.

8/10 Good

Doug, New Westminster

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There aren’t a lot of restaurants that are close by.
Stayed 2 nights in Apr 2023
Response from OCabrera on 1 May 2023
We are half a mile to Gaslamp Quarter where you can find variety of restaurants and is walking distance. We are also close to Harbor Drive where you can find Seaport Village.

8/10 Good

Alex, Anaheim

Stayed 1 night in Apr 2023
Response from OCabrera on 9 May 2023
Thank you for your feedback. We appreciate you taking the time to share your experience. We look forward on your next stay.

6/10 Okay

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities
noisy upstair floors and no hot water to shower with aswell as leaking from the room above.
Stayed 1 night in Apr 2023
Response from OCabrera on 18 Apr 2023
Thank you for sharing your experience. We deeply apologize for the water leak from room above. The issue has been resolved. The hot water was shutoff for 3 minutes to fix the issue. We hope this will not hinder you from staying with us again.

6/10 Okay

Guido

Travelled with family and small children
Liked: Cleanliness, staff & service
This hotel is located in a prime location. a few blocks away from the heart of Gaslamp District, a few blocks away from Padres stadium, just 10-15 minute drive from the zoo. However they have a small parking lot that does not even have enough spaces for all their guests. If you drive a truck it will be very difficult to navigate in the parking lot. Also the including breakfast was like a 6/10
Stayed 2 nights in Mar 2023
Response from OCabrera on 13 Apr 2023
Thank you for your feedback. We are happy to know that you had a wonderful stay despite having issues with our parking space. We apologize for the inconvenience and we hope to see you soon.

6/10 Okay

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities
Dislike the parking and $20 seems to be much and ur not guaranteed parking. The shower/restroom doesn't have a fan so the room was very steamy after our showers. A bit dusty and are bathroom door didn't work. I think you also need a screen for the window and it was hard to open
Stayed 1 night in Apr 2023
Response from OCabrera on 9 Apr 2023
We appreciate your feedback. Our Parking fee is reasonable compared to other hotels in Downtown, it ranges from 35 - 50. We apologized for the dust and bathroom door being broken. We appreciate if you let us know right away. Thank you for staying with us.

6/10 Okay

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from OCabrera on 25 Apr 2023
Our entire team would like to thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Leonardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, cozy, and quaint motel, surrounded by tall buildings… unexpectedly nice!
Stayed 1 night in Apr 2023
Response from OCabrera on 4 Apr 2023
Thank you for taking the time to share your recent stay. We are glad to know you had a wonderful experience. We appreciate your feedback and we hope to see you again soon.