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Reviews of Quality Inn & Suites Oceanside near Camp Pendleton

2.5 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 299 out of 1001 reviews" "
Rating 8 - Good. 308 out of 1001 reviews" "
Rating 6 - Okay. 189 out of 1001 reviews" "
Rating 4 - Poor. 106 out of 1001 reviews" "
Rating 2 - Terrible. 99 out of 1001 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely friendly and nice. It’s definitely not a fancy hotel or anything but was clean and the king room was spacious. It had a TV, microwave & mini fridge. Me & my daughter enjoyed the jacuzzi which was also clean. Got the job done for my one night i needed in oceanside.
Stayed 1 night in Apr 2024
Response from Kristine Gulick, Guest Relations Manager on 21 Apr 2024
Alexandra, Thank you so much for taking the time to provide this excellent review. We are so glad we could make you feel at home. We look forward to welcoming you back the next time you're in the area. Safe & Happy travels!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service
Breakfast has only pancakes
Stayed 1 night in Apr 2024
Response from Kristine Gulick, Guest Relations on 12 Apr 2024
Wendy, Thank you for sharing your experience. We will review this with our breakfast team to esure we have ample offerings. Glad to hear your overall experience was a great one!

8/10 Good

Hank

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Kristine Gulick, Guest Relations on 12 Apr 2024
Hank, we hope to welcome you back again soon!

10/10 Excellent

Jason Teh Hsun, MONTEREY PARK

Stayed 3 nights in Mar 2024
Response from Kristine Gulick, Guest Relations on 12 Apr 2024
Jason, so glad we could host while you were in Oceanside. Thank you for taking the time to provide this feedback.

4/10 Poor

nileshma

Liked: Cleanliness, staff & service
None of the pool area was working..very disappointed with hot tub .
Stayed 3 nights in Mar 2024
Response from Kristine Gulick, Guest Relations on 28 Mar 2024
Nileshma, We apologize for the disappointment you experienced with our pool area, especially the hot tub. Your feedback is important to us, and we're sorry that we fell short of your expectations in this regard. Rest assured, we're investigating the issues with our pool facilities and working diligently to address them promptly. We understand the importance of providing a relaxing and enjoyable experience for our guests, and we're committed to making necessary improvements to ensure that your next visit exceeds your expectations.

8/10 Good

Melvin

Liked: Amenities
It was nice and peaceful stay
Stayed 2 nights in Jan 2024
Response from Kristine Gulick, Guest Relations on 22 Mar 2024
Melvin, We're thrilled to hear that you enjoyed your stay with us and found it peaceful. Creating a serene atmosphere for our guests is always a top priority for us. Thank you for your kind words, and we look forward to welcoming you back for another relaxing experience soon!

2/10 Terrible

MIRIKA

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I saw 4 roaches only one night. Disgusting. We requested to change room but not available. In the morning, the light in the bathroom went off. Very horrible experience
Stayed 1 night in Mar 2024
Response from Kristine Gulick, Guest Relations on 22 Mar 2024
Mirika, We're deeply sorry to hear about your experience. Please accept our sincerest apologies for the inconvenience caused by the presence of roaches and the issue with the bathroom light. This falls well short of the high standards we strive to maintain. Rest assured, we're taking immediate steps to address these issues to prevent any recurrence. Your feedback is invaluable, and we're committed to making it right. We understand your disappointment and would like to offer you compensation for your inconvenience. We hope for the opportunity to welcome you back and provide you with the exceptional experience you deserve.

4/10 Poor

Kaya

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Hot tub would not heat up. Key card were given blank and would have to keep going to the office to get them fixed just to open our door.
Stayed 1 night in Mar 2024
Response from Kristine Gulick, Guest Relations on 25 Mar 2024
Kaya, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding the hot tub and key cards is deeply concerning, and we're committed to addressing these issues immediately to ensure a smoother and more enjoyable experience for our guests. Please rest assured that we're investigating the matter with our maintenance and front desk teams to prevent any recurrence. We understand the frustration this may have caused and appreciate your patience and understanding.We value your feedback and hope to have the opportunity to welcome you back for a much-improved stay in the future. Thank you for bringing these matters to our attention.

2/10 Terrible

john

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Not much Mold on window sill Wallpaper pealing Sink got water coming up in it in bottom room
Stayed 2 nights in Mar 2024
Response from Kristine Gulick, Guest Relations on 22 Mar 2024
We're deeply sorry to hear about the issues you encountered during your stay. Your feedback is invaluable to us, and we apologize for falling short of your expectations. Rest assured, we're taking immediate steps to address the mold, peeling wallpaper, and sink issue to ensure that these issues are resolved promptly. We strive to provide a comfortable and enjoyable experience for all our guests, and we're committed to making it right. Thank you for the opportunity to get this resolved.

10/10 Excellent

Rachel

Liked: Amenities, property conditions & facilities
Super easy no hassle check in no noises neighbors
Stayed 1 night in Mar 2024
Response from Kristine Gulick, Guest Relations on 22 Mar 2024
Rachel, We're delighted to hear that your check-in process was smooth and hassle-free, and that you enjoyed a peaceful stay without any noisy neighbors. Providing a comfortable and quiet environment is a top priority for us, and we're thrilled that it contributed to your positive experience.Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay in the future!

8/10 Good

JaKaiya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good, especially for the price
Stayed 2 nights in Mar 2024
Response from Kristine Gulick, Guest Relations on 22 Mar 2024
JaKaiya, We're glad to hear that you found value in your experience with us! Providing great service at an affordable price is important to us, and we're delighted that you feel we've achieved that. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for the occasion.
Stayed 2 nights in Mar 2024
Response from Kristine Gulick, Guest Relations on 22 Mar 2024
Katherine, We greatly appreciate your perfect score! It's fantastic to hear that you had such a wonderful experience with us. If there's anything specific that stood out to you during your stay, please feel free to share it with us. We hope to have the pleasure of welcoming you back again soon for another exceptional stay. Thank you for choosing us!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service the girl that checked us in went above and beyond to help us out will definitely come back
Stayed 1 night in Mar 2024
Response from Kristine Gulick, Guest Relations on 22 Mar 2024
Denise, Thank you so much for your glowing review! We're thrilled to hear that our staff provided you with excellent customer service, especially during check-in. Going above and beyond for our guests is what we strive for, and we're delighted that it made a positive impact on your experience. We look forward to welcoming you back on your next visit!

4/10 Poor

Steve

Travelled with family and small children
Disliked: Property conditions & facilities
Dirty towels, dirty sheets, dirty floors in the room (our kids feet were black after walking on them). The hot tub was lukewarm. The hallway and room smelled horrible. The staff was friendly.
Stayed 1 night in Feb 2024
Response from Kristine Gulick, Guest Relations on 22 Mar 2024
Steve, We apologize for the cleanliness issues you encountered during your stay. Our team is addressing these concerns promptly. We appreciate your recognition of our friendly staff. Please allow us the opportunity to make things right during your next visit.

2/10 Terrible

Robert A

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Kristine Gulick, Guest Relations on 22 Mar 2024
Robert, We're truly sorry to see that your experience fell short of expectations. Your feedback is invaluable to us, and we're committed to addressing any issues to improve our service. Please reach out to us directly so we can better understand your concerns and work towards a resolution. We value your satisfaction and hope for the opportunity to regain your trust in the future.

4/10 Poor

Teal

Travelled with family
Disliked: Amenities, property conditions & facilities
Motel is on a busy highway which is noisy. We were on the first floor and you could hear the upstairs people. The included breakfast was 2 options for cereal (fruit loops and Raisin Bran) and waffle (that you had to make). Wouldn’t stay again.
Stayed 1 night in Feb 2024
Response from Kristine Gulick, Guest Relations on 22 Mar 2024
Teal, We sincerely apologize for the inconvenience you experienced during your stay. We understand that noise disturbances and limited breakfast options can impact your comfort and overall satisfaction. Please know that your feedback is crucial to us, and we're taking steps to address these concerns to enhance the guest experience. We strive to provide a peaceful environment and a satisfying breakfast selection for all our guests, and we regret falling short of your expectations. Your comments will be shared with our team to make necessary improvements. Thank you!

4/10 Poor

Adam

Disliked: Amenities, property conditions & facilities
Had CC to go out and buy candles the first night to hide the awful smell. Pool but not heated Property was dank and dismal Never going back
Stayed 3 nights in Feb 2024
Response from Kristine Gulick, Guest Relations on 21 Mar 2024
Adam, We're genuinely sorry to hear about your recent stay. Your feedback regarding the odor in your room, the unheated pool, and the overall condition of our property is concerning.Please accept our sincerest apologies for the inconvenience and discomfort you experienced. We take your feedback seriously and will address these issues with our team immediately.While we understand your decision not to return, we hope you'll reconsider in the future. Should you choose to give us another chance, please reach out to me directly, and I'll ensure your next stay is exceptional.

8/10 Good

RAM KUMAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel
Stayed 1 night in Feb 2024
Response from Kristine Gulick, Guest Relations on 21 Mar 2024
Thank you for your kind review, Ram! Happy and safe travels!

2/10 Terrible

Luzviminda, temecula

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
property needs upgrade big time
Stayed 2 nights in Feb 2024
Response from Kristine Gulick, Guest Relations on 21 Mar 2024
Luzviminda, We're sorry to hear that your stay did not meet your expectations, particularly regarding the condition of our property. Please know that your concerns have been taken seriously, and we are actively working on plans for upgrades and renovations to enhance the overall experience for our guests.Your feedback serves as valuable insight as we continue to strive for excellence, and we hope for the opportunity to welcome you back in the future to showcase the improvements we've made.

8/10 Good

Jazzell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kristine Gulick, Guest Relations on 21 Mar 2024
Thank you for your feedback, Jazzell!

4/10 Poor

Catherine

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Jacuzzi didn’t work not even hot and dirty no lights in pool area, drug dealers around property all night long hanging out on the stair cases ! Loud noisy neighbors kept us up all night staff even yelling and banging on the doors next to us yelling for the customers next door to us
Response from Kristine Gulick, Guest Relations Manager on 9 Feb 2024
Catherine, We apologize for the issues you faced during your stay. Our team is addressing the Jacuzzi malfunction, security concerns, and noise disturbances. We're committed to improving and hope you'll give us another chance. Thank you!

8/10 Good

Anthony

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 1/27-1/28. Convenient freeway access and multiple restaurants/shopping within a couple minutes drive. The staff we interacted with were nice and personable. Hotel was clean and seemed safe, but I didn't give it a full 5 stars because it was a bit dated. It looks like there was an attempt at a renovation, but whoever's in charge was pinching pennies. Overall, I would stay there again. Just keep in mind that it's not the Ritz, but it's certainly not a slum either.
Stayed 1 night in Jan 2024
Response from Kristine Gulick, Guest Relations Manager on 29 Jan 2024
Hello Anthony,Thank you for choosing to stay at our hotel and for sharing your feedback. We appreciate your positive comments about our convenient location, friendly staff, and cleanliness. We are continuously working on improvements, and your observations about the dated appearance are duly noted. We hope to provide an even better experience for our guests in the future.We look forward to welcoming you back on your next visit and we aim to exceed your expectations!

4/10 Poor

Yara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not good at all and the did not have butter for the waffles
Stayed 1 night in Jan 2024
Response from Kristine Gulick, Guest Relations Manager on 29 Jan 2024
Yara,Thank you for choosing to stay at our hotel and for sharing your feedback. We apologize that our breakfast did not meet your expectations and that we were out of butter for the waffles during your visit. Your comments are valuable to us as we continuously work to enhance our guest experience. Safe Travels!

4/10 Poor

Joni

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kristine Gulick, Guest Relations Manager on 29 Jan 2024
Joni, Thank you for taking the time to provide us with feedback about your recent stay at our hotel. We are sorry to hear that your experience fell short of your expectations. We would appreciate more details about your stay so that we can address your concerns and make necessary improvements. Please feel free to reach out to us directly with any specific feedback you have. Thank you!

8/10 Good

Florililia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Comfortable beds, spacious and clean. It’d be nice to add more to their breakfast menu.
Stayed 2 nights in Jan 2024
Response from Kristine Gulick, Guest Relations Manager on 29 Jan 2024
Thank you for choosing to stay at our hotel and for taking the time to share your feedback! We are delighted to hear that you found our beds comfortable, and you enjoyed the spacious and clean accommodations.We appreciate your suggestion regarding our breakfast menu. Guest feedback is essential to us, and we will consider your input as we continually strive to improve our offerings. We hope to welcome you back for a future stay!

4/10 Poor

Neomi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms were poorly lit. They smell moldy. The floors were poorly installed. Bathrooms were old and they do not lock. Breakfast was disappointing. Only serve waffles and coffee was cold.
Stayed 1 night in Jan 2024
Response from Kristine Gulick, Guest Relations Manager on 24 Jan 2024
Neomi, We apologize for any inconveniences you experienced during your stay. Your feedback regarding room lighting, odors, and bathroom locks is duly noted. We will work to address these issues. We also appreciate your comments about our breakfast and will strive to improve.Thank you for your feedback, and we hope to have another opportunity to serve you better in the future!

6/10 Okay

Cristeta

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
The building was pretty dated and definitely needs upkeep. The service was excellent though.
Stayed 1 night in Dec 2023
Response from Kristine Gulick, Guest Relations Manager on 24 Jan 2024
Cristeta, Thank you for your feedback regarding your recent stay at our hotel. We appreciate your compliments on our service, and I'm pleased to hear that our team provided you with excellent service during your visit.Regarding your comments about the building, we are continuously working on improvements and updates to enhance our guests' experience. Your input is valuable to us, and we will use it to prioritize areas that need attention.We hope to welcome you back in the future, and we aim to provide you with an even more enjoyable stay.

4/10 Poor

Adriana

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom walls had mold.
Stayed 1 night in Jan 2024
Response from Kristine Gulick, Guest Relations Manager on 24 Jan 2024
Adriana, We'd like to apologize for the issue you encountered with mold in the bathroom. Your feedback is important to us, and we take this matter seriously. Our team will address this immediately to ensure a clean and healthy environment for all our guests.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future!

6/10 Okay

Claudia

Travelled with family, Travelled with partner
Liked: Staff & service
needs updating, hall carpets is old, the staff was friendly, the room was clean but basic, we stayed 1 night to the 1/2 marathon across the way at The Shopps so it was very convenient and near lots of restaurants & stores & freeway
Stayed 1 night in Jan 2024
Response from Kristine Gulick, Guest Relations Manager on 16 Jan 2024
Thank you for sharing your thoughts about your recent stay. We appreciate your feedback and are pleased to hear that you found our staff friendly and your room clean. We understand your comments about the need for updates, and we are continuously working to enhance our property.We hope you had a great time at the half marathon, and we look forward to welcoming you back in the future!

2/10 Terrible

Begench

Disliked: Cleanliness, staff & service, property conditions & facilities
Our room had a broken door. We had hard time to open the room entrance door from either inside or outside. Never recommend this place. I will be asking refund.
Stayed 1 night in Jan 2024
Response from Kristine Gulick, Guest Relations Manager on 16 Jan 2024
Begench, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we take your concerns seriously. Rest assured that we are working to address the issue with the door to prevent any future problems for our guests. Thank you for bringing this to our attention and allowing us the opportunity to resolve.

10/10 Excellent

Marlayna

Stayed 1 night in Jan 2024
Response from Kristine Gulick, Guest Relations Manager on 16 Jan 2024
Thank you for the perfect score, Marlayna! We're so glad we could provide execellent accommodations while you were in the area. We hope to welcome you back soon!

10/10 Excellent

Michael Turnquist

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Would stay here again
Great value. The hotel was a little dated but super clean and comfortable. Everyone that worked there was super friendly. Easy location to find too.
Stayed 1 night in Jan 2024
Response from Kristine Gulick, Guest Relations Manager on 16 Jan 2024
Thank you for sharing your positive feedback! We are delighted to hear that you found our hotel to be a great value and appreciated our clean and comfortable accommodations. It's fantastic to know that our friendly team members made your stay even more enjoyable.We take pride in providing a welcoming and clean environment for our guests, and we're thrilled that you had a comfortable stay. We hope to have the pleasure of welcoming you back in the future. Happy Travels, Michael!

8/10 Good

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place,confy beds ,noiseless!
great location, overall bed confort is great, has great insulation, no outer sounds from freeway!! great rest!!!
Stayed 2 nights in Dec 2023
Response from Kristine Gulick, Guest Relations Manager on 16 Jan 2024
Thank you, Gabriel! We are delighted to hear that you enjoyed our great location, comfortable beds, and the insulation that provided you with a peaceful and restful night's sleep. It's our priority to ensure our guests have a comfortable and enjoyable stay, and your feedback is greatly appreciated. We hope to continue exceeding your expectations on future visits, and we look forward to welcoming you back!

10/10 Excellent

maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kristine Gulick, Guest Relations Manager on 7 Jan 2024
Thank you for the perfect score Maria! We hope you truly had a perfect stay here in Oceanside and we look forward to welcoming you back! Safe travels!

8/10 Good

Gang

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
I can hear the steps from upstairs
Stayed 3 nights in Dec 2023
Response from Kristine Gulick, Guest Relations Manager on 4 Jan 2024
Gang, Thank you for choosing to stay with us and for sharing your feedback about your recent visit. We apologize for any inconvenience you experienced due to noise disturbances from the guests in the room above yours. Our team is committed to ensuring that all our guests have a peaceful and comfortable stay. In the future, please do not hesitate to contact our front desk staff if you encounter any issues during your stay. They are available 24/7 to address any concerns and help make your stay more enjoyable.We appreciate your understanding and hope you will give us another opportunity to provide you with a quieter and more comfortable stay on your next visit!

10/10 Excellent

Eduardo, La Cañada

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and spacious. The shower had good water pressure.
Stayed 1 night in Dec 2023
Response from Kristine Gulick, Guest Relations Manager on 16 Jan 2024
Eduardo, Thank you for taking the time to share your feedback. We are delighted to hear that you found your room to be clean and spacious and that you enjoyed the good water pressure in the shower. Our team works hard to ensure our guests have a comfortable and pleasant stay. We hope to have the pleasure of welcoming you back on your next visit!

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beds were Comfortable! Room overall Good! No plug outlet for alarm clock near bed! Noisy people outside with slamming car doors & talking loud at 2 AM! People in 225 above us, were walking around with boots gathering their items to leave - Too Noisy, walking back & forth at 6:30 AM!!! So not sound sleep for the night!
Stayed 1 night in Dec 2023
Response from Kristine Gulick, Guest Relations Manager on 4 Jan 2024
Hi Thomas, Thank you for choosing to stay with us and for providing valuable feedback about your recent visit. We are delighted to hear that you found our beds comfortable and your room to your liking.We would like to apologize for the disturbances caused by noise from other guests during your stay. Our team is committed to ensuring that all our guests have a peaceful and restful experience, and we regret that this was not the case for you. We will make every effort to address these concerns to improve the overall guest experience. We appreciate your patience and hope to have the opportunity to host you again soon!

6/10 Okay

Lori

Travelled with family
Liked: Cleanliness, staff & service
Okay for a one night crash pad
One night stay while on the road. Just needed a place to crash. Two-star hotel and you get what you pay for. Easy check in. Room was clean. Bed was firm. In general, older and needs an update (old carpet for baseboards with vinyl plank flooring, peeling wallpaper). Breakfast was basic: waffles, cereal, yogurt, fruit, coffee, juice. It’s next to the freeway so expect road noise. There is a small pool and a hot tub.
Stayed 1 night in Dec 2023
Response from Kristine Gulick, Guest Relations Manager on 4 Jan 2024
Lori,Thank you for choosing to stay at our hotel during your recent road trip. We appreciate your feedback and are pleased to hear that you found our check-in process easy and the room clean.We continuously strive to make improvements to enhance our guests' experience - Your comments will be considered as we plan for future updates.We're glad you were able to enjoy our breakfast offerings and take advantage of our pool and hot tub facilities.We hope to have the opportunity to host you again in the future, and we'll work hard to ensure your stay is even more comfortable! Safe travels!

6/10 Okay

Amy

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Kristine Gulick, Guest Relations Manager on 9 Feb 2024
Amy, Thank you for your insights - we're so sorry that we did not meet expectations. Please rest assured we will share this feedback with our team to ensure improvements are made. Thanks again and we hope to have another opportunity to host when you're back in Oceanside!

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, room comfort
Staff quite nice but property needs help.
Location, close to Scripps, for us, was quite good. Staff very nice and accommodating, and the basics are there. However, property needs ownership to take an interest in improving repairs and aesthetics.
Stayed 1 night in Dec 2023
Response from Kristine Gulick, Guest Relations Manager on 4 Jan 2024
We appreciate your comments about our hotel, and your feedback is valuable to us. We continually strive to improve and enhance our facilities to provide the best experience for our guests.We hope you'll consider staying with us again in the future, and we'll work diligently to make your next visit even more enjoyable.

8/10 Good

dave

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Kristine Gulick, Guest Relations Manager on 19 Dec 2023
Thank you for providing your feedback, Dave. We're so glad we could host while you were in town. We look forward to welcoming you back again soon!

10/10 Excellent

Angela

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Dec 2023
Response from Kristine Gulick, Guest Relations on 18 Dec 2023
Thank you for the excellent rating, Angela! We're so glad we could be your home away from home while you were traveling!

6/10 Okay

Alejandro

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kristine Gulick, Guest Relations Manager on 11 Dec 2023
Thank you for this feedback, Alejandro. We will share this with our team to make improvements and ensure your next stay is a 10 out of 10! Safe & Happy Travels!

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2023
Response from Kristine Gulick, Guest Relations Manager on 11 Dec 2023
Diana, Thank you for taking the time to provide this feedback. We're so glad we were able to host while you were in town and we hope to welcome you back soon, again!

4/10 Poor

Neil

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place needs some love.
Check in was fine and although very dated, the room was "clean" but there were several things that were not great: stains on the comforter, no drain plug in the bathroom sink (and bad smells coming from the sink), the heating / AC unit made a horrible rattling that made sleeping difficult, and the final straw was finding out that the hot tub was broken. Breakfast had no protein; just waffles, Raisin Bran, or Fruit Loops (they also had apples and OJ / coffee). The property looked like it had had a poorly-executed remodel several years ago (vinyl flooring bubbly and uneven, wallpaper in hallways dinged up, etc). Won't stay here again despite the $99/nt price point.
Stayed 2 nights in Dec 2023
Response from Kristine Gulick, Guest Relations Manager on 5 Dec 2023
Neil, Thank you for sharing your feedback with us following your recent stay. We appreciate your comments and apologize for any inconveniences you experienced during your visit.Your observations about the room and its cleanliness are important to us, and we have passed on your feedback to our housekeeping team to ensure improvements are made. We are also addressing the issues you raised about the sink and the heating/AC unit to ensure they are in proper working order.We apologize for the inconvenience caused by the hot tub being out of order during your stay. We understand the disappointment this can cause, and we are actively working to rectify this situation.Regarding breakfast, we understand your concerns about the limited options, and we will take your feedback into consideration as we plan improvements to our breakfast offerings.We are committed to enhancing our guests' experiences, and your feedback is invaluable in helping us achieve that goal. We hope you will reconsider staying with us in the future and give us the opportunity to provide you with a more enjoyable stay. Thank you!

4/10 Poor

Ma

Stayed 3 nights in Nov 2023
Response from Kristine Gulick, Guest Relations Manager on 4 Jan 2024
Ma, We apologize that your recent experience was not up to expectations. We will share this with our team to review and ensure we are meeting and exceeding standards moving forward. Thank you for the opportunity to resolve and improve for our future guests. We hope to have another chance to welcome you the next time you're in Oceanside.

8/10 Good

JAU-YI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are nice and helpful. The bed is comfortable.
Stayed 1 night in Nov 2023
Response from Kristine Gulick, Guest Relations on 29 Nov 2023
Thank you for your kind review, JAU-YI. We're so glad we could provide a comfy stay. We look forward to hosting the next time you're in town!

2/10 Terrible

Keith

Stayed 2 nights in Aug 2023
Response from Kristine Gulick, Guest Relations on 18 Dec 2023
Keith, We're so sorry to hear that your experience was less than stellar. We will share your feedback with our team to ensure improvements are made for future travels. We hope to have the opportunity to welcome you back the next time you're in the area.

8/10 Good

Ronda Kay

Travelled with family
Liked: Cleanliness, staff & service
Barely stayed there overnight. My daughter forgot her toothbrush. Front desk was super nice and gave us some toothbrushes and toothpaste!
Stayed 3 nights in Nov 2023
Response from Kristine Gulick, Guest Relations Manager on 27 Nov 2023
Ronda Kay, We're so glad our team could assist with the missing items and make you feel at home - even for a short stay! We hope to welcome you back again when you're in the area. Safe travels!

10/10 Excellent

Negar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kristine Gulick, Guest Relations Manager on 21 Nov 2023
Thank you for taking the time to provide such a stellar review. We're so glad we could host and we truly look forward to welcoming you back on your next trip to Oceanside!