All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Ashley Front Office Manager on 23 Mar 2024
First and foremost, thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.
Unlike most suburban hotels I’ve been to, it had a bar and a restaurant.
Richard
Stayed 5 nights in Mar 2024
Response from Aaron Altamira- Assistant General Manager on 15 Mar 2024
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.
8/10 Good
John
13 Mar 2024
Liked: Cleanliness, staff & service
It was nice and clean inside. Outside was kind of a mess, but to be fair there is a good amount of construction going on. The parking is kind of a mess as well.
Water pressure is no good.
John
Stayed 3 nights in Mar 2024
Response from Aaron Altamira- Assistant General Manager on 15 Mar 2024
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.
Free warm cookie any time, we also had a voucher for free breakfast every morning, it was so clean and spacious, hypoallergenic bedding, everything was great
Jailyne
Stayed 3 nights in Mar 2024
Response from Aaron Altamira- Assistant General Manager on 6 Mar 2024
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio!
Friendly staff, room was very clean! Close to everything I needed. I would definitely stay again😁
Sandi
Stayed 1 night in Mar 2024
Response from Aaron Altamira- Assistant General Manager on 6 Mar 2024
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio!
The bed was not very comfortable, otherwise the room was clean & fine.
Alexandria lee
Stayed 2 nights in Mar 2024
Response from Aaron Altamira- Assistant General Manager on 4 Mar 2024
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.
I enjoyed my stay. Room was clean and hotel was updated and clean.
Laura
Stayed 1 night in Feb 2024
Response from Ashley Front Office Manager on 18 Feb 2024
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.
2/10 Terrible
Nia
10 Feb 2024
Nia
Stayed 1 night in Feb 2024
Response from Ashley Front Office Manager on 23 Mar 2024
First and foremost, thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. I am sorry that we didn't earn a perfect 5 from you and would like to have the opportunity to make it right on your next trip to our wonderful city of San Antonio.
10/10 Excellent
Byungsoo
10 Feb 2024
Byungsoo
Stayed 1 night in Feb 2024
Response from Ashley Front Office Manager on 23 Mar 2024
First and foremost, thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.
It was quiet . But the room smelled like it wasn’t used in a long time.minimum soap …. Not even a glass to drink in a room
Ashley at the concierge was lovely at the check in but the person when I left was rude and dismissive
MARCO
Stayed 2 nights in Jan 2024
Response from Aaron Altamira- Assistant General Manager on 5 Feb 2024
First and foremost, I would like to take this time to apologize for the inconvenience you incurred during your stay at our hotel. We greatly value you as our guest and appreciate your feedback, it is our loyal guests who help us with the continuous improvement of our product and service that you expect from our brand. Please rest assured that your concerns are being addressed with the pertaining department heads to ensure that it doesn't occur again. I am sorry that we didn't earn a perfect 5 from you and would like to have the opportunity to make it right on your next trip to our wonderful city of San Antonio.
I love it here. I stay here every time I visit my daughter in college. I will continue to stay here. I definitely recommend this place. Quiet and clean just the way I like it . I’ll be back soon
Denise
Stayed 2 nights in Jan 2024
Response from Ashley Front Office Manager on 26 Jan 2024
Thank you for taking time out of your schedule to provide a rating on your recent stay with us. We are thrilled to have provided a great stay and look forward to your next visit to San Antonio!
Response from Ashley Front Office Manager on 22 Jan 2024
Thank you for taking time out of your schedule to provide a rating on your recent stay with us. We are thrilled to have provided a great stay and look forward to your next visit to San Antonio!
Guy at front desk was beyond rude. Room was initially booked under my mother’s name and paid in full. When she found out she was unable to make the trip, she added my name to reservation weeks prior. The guy we spoke with assured us it was taken care of and that we wouldn’t face any problems. Turns out changes were not made and even after being understanding about the error, he kept being rude and taking all his time. Handed me the card key without letting me know what room to head to or without saying thank you or anything. Extremely rude.
Evette
Stayed 1 night in Dec 2023
Response from Aaron Altamira- Assistant General Manager on 3 Jan 2024
First and foremost, I would like to take this time to apologize for the inconvenience you incurred during your stay at our hotel. We greatly value you as our guest and appreciate your feedback, as it is our loyal guests who help us with the continuous improvement of our product and service that you expect from our brand. Please rest assured that your concerns are being addressed with the pertaining department heads to ensure that it doesn’t occur again.I am sorry that we didn't earn a perfect 5 from you and would like to have the opportunity to make it right on your next trip to our wonderful city of San Antonio.
6/10 Okay
THOMAS
26 Dec 2023
Liked: Staff & service, amenities
Shower door leaked
THOMAS
Stayed 3 nights in Dec 2023
Response from Aaron Altamira- Assistant General Manager on 27 Dec 2023
First and foremost I would like to take this time to apologize for the inconvenience you incurred during your stay at our hotel. We greatly value you as our guest and appreciate your feedback, as it is our loyal guests who help us with the continuous improvement of our product and service that you expect from our brand. Please rest assured that your concerns are being addressed with the pertaining department heads to ensure that it doesn’t occur again.I am sorry that we didn't earn a perfect 5 from you and would like to have the opportunity to make it right on your next trip to our wonderful city of San Antonio.
8/10 Good
Efrain
Travelled with family
13 Dec 2023
Great stay!!
Efrain
Stayed 1 night in Dec 2023
Response from Aaron Altamira- Assistant General Manager on 14 Dec 2023
Thank you for taking time out of your schedule to provide a rating on your recent stay with us. We are thrilled to have provided a great stay, but hope to make your next visit to San Antonio a 10/10 experience!
10/10 Excellent
Daphni
10 Dec 2023
Daphni
Stayed 1 night in Dec 2023
Response from Aaron Altamira- Assistant General Manager on 11 Dec 2023
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.
Response from Aaron Altamira- Assistant General Manager on 11 Dec 2023
First and foremost, thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.
It was okay, I guess I thought it would be an easier walk to La Cantera but road was too busy. Other than that it was good for a quick get-a away and the price was very reasonable.
Jacqueline
Stayed 2 nights in Nov 2023
Response from Aaron Altamira- Assistant General Manager on 28 Nov 2023
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.
Response from Aaron Altamira- Assistant General Manager on 21 Nov 2023
First and foremost, thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.
Response from Aaron Altamira- Assistant General Manager on 17 Oct 2023
Thank you for the 4/5 rating on your recent stay with us. We hope to provide you with excellent service on your next visit to San Antonio!
6/10 Okay
Catherine
15 Oct 2023
Catherine
Stayed 2 nights in Oct 2023
Response from Aaron Altamira- Assistant General Manager on 21 Nov 2023
First and foremost, thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. I am sorry that we didn't earn a perfect 5 from you and would like to have the opportunity to make it right on your next trip to our wonderful city of San Antonio.
10/10 Excellent
Anne
17 Sept 2023
Anne
Stayed 3 nights in Sep 2023
Response from Aaron Altamira- Assistant General Manager on 16 Oct 2023
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.
Response from Aaron Altamira- Assistant General Manager on 16 Oct 2023
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.
Love this hotel. It was buzzing with activity but still felt quiet and relaxing. Parking was easy and the rooms and beds were great! Friendly staff everywhere!
Melanie R
Stayed 2 nights in Sep 2023
Response from Aaron Altamira- Assistant General Manager on 16 Oct 2023
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.
Staff was very friendly. Space was neat and clean. Only negative was the elevator. It seems as if it needs to be serviced so each ride was noisy and shaking so you fear it will break Everytime.
Twyla
Stayed 4 nights in Jul 2023
6/10 Okay
Cody
Travelled with family
19 Jul 2023
Liked: Staff & service
Property was nice, clean, and comfortable in the lobby area. Elevators were very concerning being slow and noisy and one unit was being worked on. The hallway on our floor was extremely hot and felt not air conditioned for our entire stay.
Cody
Stayed 2 nights in Jul 2023
6/10 Okay
Gilda
Travelled with family and small children
15 Jul 2023
The pool was closed because the pump overheated. The ac was loud and the “queen” beds seem a lot smaller and not comfortable at all. The rooms are average. I would compare them to the cheaper hotels. Total meh. Not worth the price and status of double tree unfortunately.
Staff was extremely friendly and just overall impressed with the property. Gated parking and comfortable beds. Zero complaints for this stay and hotel!