Exterior

Reviews of SureStay Plus Hotel by Best Western San Antonio North

2.5 out of 5
SureStay Plus Hotel by Best Western San Antonio North
10815, I-35 Frontage Rd, San Antonio, TX

Reviews

7.0

Good

Rating 10 - Excellent. 247 out of 862 reviews" "
Rating 8 - Good. 242 out of 862 reviews" "
Rating 6 - Okay. 156 out of 862 reviews" "
Rating 4 - Poor. 102 out of 862 reviews" "
Rating 2 - Terrible. 115 out of 862 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sergio

Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Sergio,We are thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

6/10 Okay

Damion

Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Damion,We appreciate you choosing our hotel for your stay. Please feel free to contact us directly with any specific feedback you may have from your experience with us. We look forward to hearing from you!

6/10 Okay

Maria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms have old and ugly smell
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Maria,We appreciate your feedback regarding the room smell and will share this with our housekeeping team for their review and action. Our priority is always to ensure a comfortable stay for our guests. Please feel free to reach out to our management team directly with any further concerns you may have.

2/10 Terrible

Devyn

Disliked: Cleanliness, staff & service, property conditions & facilities
It smelled pretty back then we left
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Devyn, We appreciate your feedback and regret to learn about your experience. Rest assured, we take all comments seriously to continually enhance our guests' stay. Should you have any further concerns, please do not hesitate to reach out to our management team directly.

10/10 Excellent

Vanessa, Wimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Jan 2024
Response from Manager on 10 Jan 2024
Hello Vanessa,Thank you for your kind feedback about our staff! We're delighted to hear that you had a positive experience with our team during your stay. We strive to provide excellent service to all our guests and it's wonderful to know that our efforts were appreciated. We hope to welcome you back in the future for another great stay.

10/10 Excellent

Alexis

Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Alexis,We are delighted to hear that you had such a wonderful experience during your recent stay at our hotel. It was a pleasure to have you as our guest, and we are thrilled that you enjoyed your time with us. Should you have any further feedback or need assistance in the future, please do not hesitate to reach out to us. We look forward to welcoming you back on your next visit!

10/10 Excellent

Lizette

Stayed 2 nights in Dec 2023
Response from Manager on 22 Jan 2024
Hello Lizette,We are stoked to know that you had a wonderful experience with us. If you have any additional feedback or if there is anything we can do to make your next stay even better, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely disappointed
Stayed 1 night in Dec 2023
Response from Manager on 26 Dec 2023
Hello Robert, We are sorry to hear about your disappointment during your stay with us. We value all guest feedback and apologize for any inconvenience caused. We encourage you to directly contact our management team to discuss your concerns further.

10/10 Excellent

Landon

Stayed 1 night in Dec 2023
Response from Manager on 26 Dec 2023
Hello Landon,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience with us. If you have any further feedback or suggestions, we would love to hear from you. Please feel free to reach out to us directly. We hope to have the opportunity to host you again in the future.

10/10 Excellent

V.LaNeal

Stayed 7 nights in Dec 2023
Response from Manager on 13 Jan 2024
Hello V.LaNeal,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to us directly. We look forward to welcoming you back in the future!

8/10 Good

Dorris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
Good stay. Good breakfast. Convenient to get to places easily.
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello Dorris,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay, our breakfast, and found our location convenient for exploring the area. We hope to welcome you back again in the future for another great experience.

6/10 Okay

Elizabeth

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 7 Dec 2023
Hello Elizabeth, We value your stay with us and appreciate your feedback. If you have any specific concerns or issues you would like to share, please reach out to us directly. We strive to provide exceptional experiences for our guests and would love to address any areas where we fell short. Thank you for choosing our hotel; we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

raul

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean.. !
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello raul,Thank you for your kind comments and review regarding our high standards of cleanliness. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

10/10 Excellent

Jose

Liked: Amenities
Very good
Stayed 1 night in Nov 2023
Response from Manager on 8 Nov 2023
Hello Jose,Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you had a very good experience during your stay at our hotel. Our team works hard to provide exceptional service and ensure that our guests have a wonderful stay. We look forward to welcoming you back on your next visit.

8/10 Good

Jonah

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good budget hotel for sure!
The hotel was good overall! It wasn’t the nicest, but it wasn’t like a Motel 6 either. I am actually very pleased.
Stayed 2 nights in Nov 2023
Response from Manager on 7 Nov 2023
Hello Jonah,Thank you for your feedback! We're glad to hear that you overall had a good experience at our hotel. We strive to provide a comfortable and pleasant stay for all our guests. If you have any specific suggestions for improvements, please feel free to reach out. We appreciate your kind words and hope to welcome you back in the future.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Hello Michelle,Thank you for your rating! We appreciate your feedback and hope to provide an even better experience during your next visit.

2/10 Terrible

Isaac

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Hello Isaac,We apologize for any inconvenience you experienced during your stay. Please provide more details so we can better address your concerns.

6/10 Okay

Verified traveller

Liked: Room comfort
Decent
Room was clean and comfortable, fair condition. Hallways were stained and a bit shabby. Need to do better with check-in to show what you are signing for.
Stayed 1 night in Oct 2023
Response from Manager on 27 Oct 2023
Dear Guest,Thank you for your feedback. We appreciate your compliments on the cleanliness and comfort of your room. We apologize for any inconvenience during check-in and will work to improve the process.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 27 Oct 2023
Hello Brenda,Thank you for your exceptional rating! We are delighted to have exceeded your expectations. We look forward to welcoming you back for another 5-star experience soon.

10/10 Excellent

James

Stayed 1 night in Oct 2023
Response from Manager on 17 Oct 2023
Hello James,Thank you for your excellent rating! We are thrilled to hear that you had a wonderful experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct 2023
Hi Shane,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Limni

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on 18 Sept 2023
Hello Limni,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

Nelson, Rancho Cucamonga

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
AC never cool on. Floor was dirty. Shower was clogged. Terrible experience when your trying to shower and rest after a long trip in a hot city. Now I understand why it was the only hotel with available rooms.
Stayed 1 night in Sep 2023
Response from Manager on 4 Sept 2023
Hello Nelson, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room! Excellent complimentary breakfast choices.
Stayed 2 nights in Aug 2023
Response from Manager on 16 Aug 2023
Hi Curtis,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

6/10 Okay

Selina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty and old.
The floors were dirty, so much so that I was not comfortable walking barefoot in the room. They did not mop the floors or even sweep for that matter. The curtains were old and dusty and the desk chair was questionable. The ice machine in the hall was nosiy and leaking all over the hallway. This hotel's posted pictures are very outdated and misleading, our room was not pleasant in the least.
Stayed 1 night in Aug 2023
Response from Manager on 10 Aug 2023
Hello Selina, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

6/10 Okay

Candelaria

Travelled with family, Travelled with group
Great customer service
Stayed 2 nights in Jul 2023
Response from Manager on 4 Aug 2023
Hello Candelaria,Thank you for your valuable opinion regarding our service. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

6/10 Okay

Maria Jennifer

Stayed 1 night in Jul 2023
Response from Manager on 25 Aug 2023
Hello Maria Jennifer, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Good

Fernando

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Manager on 2 Aug 2023
Hello Fernando,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Brenda

Stayed 1 night in Jul 2023
Response from Manager on 19 Aug 2023
Hello Brenda,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

6/10 Okay

Luke

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on 25 Jul 2023
Hello Luke, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Tamaria

Travelled with family
Liked: Staff & service, property conditions & facilities
Staff was nice….room was spacious & updated….nice pool….no vending & only a hotel snack bar….a few sketchy guests but that’s to be expected….only 1 washer & 1 dryer & they aren’t worth a darn…..didn’t wash or dry my clothes…..room was very tidy & comfy bed but bathroom just wasn’t cleaned properly….hair EVERYWHERE & it wasn’t ours either!!!!
Stayed 1 night in Jul 2023
Response from Manager on 23 Jul 2023
Hello Tamaria,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

10/10 Excellent

Mayra

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2023
Response from Manager on 21 Jul 2023
Hello Mayra,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Manager on 7 Jul 2023
Hello Ray,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that the property and room was clean
Stayed 2 nights in Jun 2023
Response from Manager on 5 Jul 2023
Hello charles,Guest satisfaction is our number one objective so we really appreciate the input regarding our room and property. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 Excellent

Gloria

Stayed 1 night in Jun 2023
Response from Manager on 15 Jul 2023
Hello Gloria,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

8/10 Good

CRUZ

Travelled with partner
The breakfast is no good. No items
Stayed 7 nights in May 2023
Response from Manager on 9 Jun 2023
Hi Cruz,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice for the price. The bed was comfortable. Nothing worth complaining about.
Stayed 1 night in May 2023
Response from Manager on 2 Jun 2023
Hi John,Thank you so much for your compliments on our friendly services. and great value for money It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

6/10 Okay

Jeff

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was newly remodeled and the rooms were nice. But the staff was pretty lazy and nothing gets cleaned or maintained very well. The hot breakfast of eggs and sausage was cold and rubbery, both days. Ate elsewhere for 2 other days.
Stayed 3 nights in May 2023
Response from Manager on 31 May 2023
Hello Jeff, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Nathaniel

Stayed 9 nights in May 2023
Response from Manager on 20 Jun 2023
Hello Nathaniel, Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 Terrible

Brian

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was very clean. And the staff was friendly until my husband experienced a fall on their property.
Stayed 1 night in May 2023
Response from Manager on 30 May 2023
Hello Brian, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Reyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on 30 May 2023
Hello Reyna,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Good

Jesus

Travelled with family
The old, but seems to be well maintained. The pool is very small, but clean. Breakfast was not good at all… powdered eggs, sausage links was the hot breakfast.
Stayed 1 night in May 2023
Response from Manager on 30 May 2023
Hello Jesus, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Juan

Travelled with family
Liked: Cleanliness
The cleanliness of the room
Stayed 3 nights in May 2023
Response from Manager on 30 May 2023
Hi Juan, I am happy to know we met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.

8/10 Good

Leasue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Stayed 2 nights in May 2023
Response from Manager on 16 May 2023
Hello Leasue,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean hotel was extremely quiet at night ok breakfast easy access to I-35 . Bed was comfortable good stay for 1 week
Stayed 4 nights in May 2023
Response from Manager on 16 May 2023
Hello Mike,We can't thank you enough for sharing your feedback with regards to our bed and also our breakfast. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot for an in and out visit!
Stayed 2 nights in May 2023
Response from Manager on 12 May 2023
Hi Gail,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

6/10 Okay

Bryan

Stayed 1 night in May 2023
Response from Manager on 10 May 2023
Hello Bryan,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 Okay

Kayce Marie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This place was really nice for the price! Only problem is it smelled like weed in the hallways the whole time during our stay. I would probably stay here again though.
Stayed 2 nights in Apr 2023
Response from Manager on 29 Apr 2023
Hello Kayce Marie,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

2/10 Terrible

Fernando

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 3 nights in Apr 2023
Response from Manager on 9 Apr 2023
Hello Fernando,Thank you for being a valued guest and for providing us the feedback regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

8/10 Good

Shirley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only issue we had was the people above us were stomping around till midnight. I called the front desk and the noise stopped for about 30 minutes. Breakfast was really skimpy
Stayed 1 night in Mar 2023
Response from Manager on 4 Apr 2023
Hi Shirley,Thank you for taking the time to share and please accept our apologies for the noise issues you experienced. Our guest satisfaction is important to us, and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.