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Reviews of La Quinta Inn by Wyndham San Antonio Market Square

2.5 out of 5
La Quinta Inn by Wyndham San Antonio Market Square
900 Dolorosa, San Antonio, TX

Reviews

7.6

Good

Rating 10 - Excellent. 457 out of 1196 reviews" "
Rating 8 - Good. 306 out of 1196 reviews" "
Rating 6 - Okay. 220 out of 1196 reviews" "
Rating 4 - Poor. 111 out of 1196 reviews" "
Rating 2 - Terrible. 102 out of 1196 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Kevin

Travelled with family, Travelled with pets
Disliked: Amenities, property conditions & facilities
We visited that hotel three years ago and our experience was different. We loved our stay that time. However, during our recent visit, we noticed that the hotel is in need of renovation and some maintenance work needs to be done. Despite this, we had a good experience overall, considering the price.
Stayed 2 nights in Mar 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

4/10 Poor

Carlos

Disliked: Property conditions & facilities
Ac was either running all the time or it had to be unplugged to stop it …
Stayed 1 night in Apr 2024

4/10 Poor

Roger

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The staff here was great. Although it's downtown and near attractions the area didn't feel safe to me, obviously subjective . The hotel could use some upgrade and attention to cleanliness .
Stayed 1 night in Feb 2024
Response from Liza C. on 22 Apr 2024
Dear Roger, Thank you for choosing our hotel and for bringing this matter to our attention. We are truly sorry we would like to apologize for the inconvenience you experienced during your visit. Your feedback is important to us . Please rest assured that we have taken all the necessary steps to correct the situation. We hope that you will give us another opportunity to serve you in the future. Thank you again for bringing this matter to our attention. Best, Liza C. Front Desk Manager

8/10 Good

Suzanne, El Paso

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt mind that the hotel was a bit run down. For the cost and location it is worth it in my opinion. Dont believe whatever youre looking at as far as the way the rooms look on expedia. They make it like theres enough room for 5 people. Theres not. Staff was great and we didnt have any problem besides the room lacking space for 5 people and the bathroom being very,very small and claustrophobic.
Stayed 1 night in Apr 2024
Response from Liza C. on 21 Apr 2024
Dear Suzanne, Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!Sincerely, Liza C. Front Desk Manager

6/10 Okay

Sophia L

Travelled with partner
Liked: Staff & service
Its an older property and our room key would have to be rekeyed/programed everyday which was annoying.
Stayed 6 nights in Apr 2024
Response from Liza C. on 19 Apr 2024
Dear Sophia, Thank you for choosing our hotel and for bringing this matter to our attention. We are truly sorry we would like to apologize for the inconvenience you experienced during your visit. Your feedback is important to us . Please rest assured that we have taken all the necessary steps to correct the situation. We hope that you will give us another opportunity to serve you in the future. Thank you again for bringing this matter to our attention. Best, Liza C. Front Desk Manager

6/10 Okay

Celia, Watsonville

Travelled with group
Liked: Staff & service
The staff was very nice and friendly. Our room was clean, quiet and comfortable. The area felt safe. The outside, buildings, door, walkways were dirty and unkept. The facility needs to be painted.
Stayed 3 nights in Apr 2024
Response from Liza C. on 19 Apr 2024
Dear Celia, Thank you for taking the time to review our property; feedback like yours helps us improve the experiences of future guests. We hope you choose La Quinta by Wyndham for any future travel needs. Best, Liza C. Front Desk Manager

10/10 Excellent

CRISTY

Travelled with family and small children
Liked: Amenities
Location
Stayed 1 night in Apr 2024
Response from Liza C. on 16 Apr 2024
Dear Cristy, Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay! Sincerely, Liza C. Front Desk Manager

8/10 Good

Inna

Stayed 4 nights in Apr 2024
Response from Liza C. on 19 Apr 2024
Dear Inna, Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!Best, Liza C. Front Desk Manager

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service
The staff were the greatest. The facilities are older and need some renovations. The location was great for us, close to Mexican Marketplace and numerous Mexican restaurants. The trolley and local bus stops right out front.
Stayed 6 nights in Apr 2024
Response from Liza C. on 16 Apr 2024
Dear Richard, Thank you for taking the time to review our property; feedback like yours helps us improve the experiences of future guests. We hope you choose La Quinta by Wyndham for any future travel needs. Sincerely, Liza C. Front Desk Manager

8/10 Good

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s reasonable and average to stay here. The breakfast, they offered boiled eggs instead of scrambled eggs along with sausage, toasts, muffins, cereals, yogurts, make your waffles. They have 4 different kinds of juices. The foods are kept on restock and clean The property is in good condition. Staff are friendly and attentive.
Stayed 1 night in Apr 2024
Response from Liza C. on 15 Apr 2024
Dear Heidi, Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area! Sincerely, Liza C. Front Desk Manager

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The main drawback was a that the bed was noisy when I moved around but, overall, the room and amenities were adequate.
Stayed 1 night in Apr 2024
Response from Liza C. on 15 Apr 2024
Dear James, Thank you for taking the time to tell us about your stay. I have passed your comments along to our maintenance department so we can get that taken care of. We're very sorry to hear that you had this issue. We appreciate your feedback and hope to have the chance to better serve you in the future. Sincerely, Liza C. Front Desk Manager

4/10 Poor

Jorge

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place needs TLC. The room was dirty and hadn’t been cleaned properly.
Stayed 3 nights in Apr 2024
Response from Liza C. on 13 Apr 2024
Dear Jorge, Thank you for taking the time to leave a review. Comments like yours help us better serve our guests, and I am sorry to hear that you had an issue with housekeeping. Please be assured that we are taking appropriate steps to identify the problem in order to avoid it in the future. Best, an issue with housekeeping. Please be assured that we are taking appropriate steps to identify the problem in order to avoid it in the future. Best, Liza C. Front Desk Manager

6/10 Okay

Paula

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff made the stay. The property needs a lot of tlc. Carpets are dirty and molding in bathroom was coming off.
Stayed 1 night in Apr 2024
Response from Liza C. on 15 Apr 2024
Dear Paula, Thank you for taking the time to tell us about your stay. I have passed your comments along to our maintenance department so we can get that taken care of. We're very sorry to hear that you had this issue. We appreciate your feedback and hope to have the chance to better serve you in the future. Sincerely, Liza C. Front Desk Manager

10/10 Excellent

Marie, Brampton

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Situated in a good location. 20 minute walk to the river walk and the Alamo.
Stayed 2 nights in Apr 2024
Response from Liza C. on 15 Apr 2024
Dear Marie, Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay! Sincerely, Liza C. Front Desk Manager

10/10 Excellent

celeste

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean very friendly
Stayed 1 night in Apr 2024
Response from Liza C. on 15 Apr 2024
Dear Celeste, Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!Sincerely, Liza C. Front Desk Manager

8/10 Good

Orlanda

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
Just OK.
Stayed 1 night in Apr 2024
Response from Liza C. on 15 Apr 2024
Dear Orlanda, Thank you for taking the time to review our property; feedback like yours helps us improve the experiences of future guests. We hope you choose La Quinta by Wyndham for any future travel needs. Best, Liza C. Front Desk Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Liza C. on 15 Apr 2024
Dear John, Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay! Sincerely, Liza C. Front Desk Manager

6/10 Okay

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The breakfast was the worst they didn't even have milk for my kids to eat their cereal and my husband and son said the ladies putting out the breakfast were rude to them as well
Stayed 4 nights in Mar 2024
Response from Liza C. on 10 Apr 2024
Dear Stephanie, hank you for choosing our hotel and for bringing this matter to our attention. We are truly sorry we would like to apologize for the inconvenience you experienced during your visit. Your feedback is important to us . Please rest assured that we have taken all the necessary steps to correct the situation. We hope that you will give us another opportunity to serve you in the future. Thank you again for bringing this matter to our attention. Best, Liza C. Front Desk Manager

10/10 Excellent

Lisa

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Liza C. on 2 Apr 2024
Dear Lisa, Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay! Best, Liza C. Front Desk Manager

10/10 Excellent

Sesar

Liked: Amenities, property conditions & facilities
Great place. Second time here will stay every time.
Stayed 3 nights in Mar 2024
Response from Liza C. on 2 Apr 2024
Dear Sesar, Thank you for taking the time to review our property; feedback like yours helps us improve the experiences of future guests. We hope you choose La Quinta by Wyndham for any future travel needs. Best, Liza C. Front Desk Manager

10/10 Excellent

Myrna, Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Older but well maintained.
Stayed 1 night in Mar 2024
Response from Liza C. on 2 Apr 2024
Dear Myrna,Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay! Best, Liza C. Front Desk Manager.

8/10 Good

kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is right across from the Historic Market Square. There are lots of places to eat and shop there. It was appx a mile walk to Alamo and Riverwalk too!! This made the location perfect for us to just park and enjoy the area. Staff was super friendly! Check in was a breeze and they gave us a lot of recommendations for things to do in the area. The room was clean and comfortable which is all we wanted so for the price it couldn't be beat. It's not new but that's not what we needed. The grounds were also clean and well kept. Would stay here again for sure!
Stayed 1 night in Mar 2024
Response from Liza C. on 2 Apr 2024
Dear Kimberly, Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area! Best, Liza C Front Desk Manager.

10/10 Excellent

Hope, Mason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed for two nights and were pleased. The room was clean, bed was comfortable, had shampoo/bar soap/coffee. The fridge worked. We have no complaints.
Stayed 2 nights in Mar 2024
Response from Liza C. on 2 Apr 2024
Dear Hope, Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay! Best, Liza C. Front Desk Manager

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad perfecta limpio los cuartos cama baño
Stayed 1 night in Mar 2024
Response from Liza C. on 2 Apr 2024
Dear Laura, Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit! Best, Liza C. Front Desk Manager

2/10 Terrible

Jack

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room had a terrible smell from the carpet, like an old rotten socks, the staff said that they will clean the carpet but that didn’t help. If you are searching for a comfortable night this is not the right place. Otherwise, it’s close to the market and transportation accessible.
Stayed 1 night in Mar 2024
Response from Liza C. on 25 Mar 2024
Dear Jack, We would like to offer our sincere apologies for the inconvenience you experienced during your recent stay at our hotel. We understand how frustrating it can be when things do not go as planned, and we are truly sorry that we were not able to meet your expectations.Thank you for bringing this matter to our attention. We have taken note of your comments and will work to improve our services in the future.

4/10 Poor

Emma

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Liza C. on 25 Mar 2024
Dear Emma, We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. Best, Liza C. Front Desk Manager

10/10 Excellent

Mahesh

Travelled with family
Liked: Staff & service
Good
Stayed 1 night in Mar 2024
Response from Liza C. on 22 Mar 2024
Dear Mahesh, Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us! Best, Liza C Front Desk Manager

2/10 Terrible

Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities
I was not allowed to change my check in date for another date very inconvenient
Stayed 1 night in Mar 2024
Response from Liza C. on 22 Mar 2024
Dear Francisco, We are sorry for the inconvenience you experienced during your stay at our hotel. It was not our intention to disappoint you in any way. Unfortunately, we were unable to accommodate your request due to you booking though a third-party reservation site. All changes must go through the booking agency you booked with, the hotels do not have access to change arrival and departure dates. feedback like yours helps us improve the experiences of future guests. Best Liza C.

4/10 Poor

Ronald

Response from Liza C. on 22 Mar 2024
Dear Ronald, We are very sorry for the inconvenience that you experienced during your stay with us. Your satisfaction is always our top priority, and we would like to offer our sincerest apologies. Best Regards, Liza c

4/10 Poor

Betty, Dallas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Liza C. on 22 Mar 2024
Dear Betty, Thank you for taking the time to review our property; feedback like yours helps us improve the experiences of future guests. We hope you choose La Quinta by Wyndham for any future travel needs. Best, Liza C. Front Desk Manager

10/10 Excellent

Alfredo

Travelled with family
Liked: Amenities
No hot water for showers
Stayed 2 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Alfredo,Thank you for your recent stay and for sharing your experience here with us. I apologize that there was not any hot water for a shower. I will be sure to share your feedback with maintenance so we can correct this issue. Thanks again for your time. Sincerely,Tiffany BGeneral Manager

4/10 Poor

Saul

Stayed 1 night in Mar 2024
Response from Liza C. on 10 Apr 2024
Dear Saul, We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.Best, Liza C. Front Desk Manager

6/10 Okay

Regina

Travelled with family
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Liza C. on 22 Mar 2024
Dear Regina, Thank you for taking the time to review our property; feedback like yours helps us improve the experiences of future guests. We hope you choose La Quinta by Wyndham for any future travel needs. Best, Liza C. Front Desk Manager

4/10 Poor

Milton

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room was not good because the bed was in bad condition and hard to sleep in and our 14 year old granddaughter had to sleep on the floor because they did not have a roll a way bed that we requested when we made reservations. No telephone and the airconditioning did not work. Room is over priced for it's condition and needs a good makeover. The staff working there when we arrived were very good.
Stayed 3 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Milton,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham San Antonio Market Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns. Sincerely,Tiffany BGeneral Manager

10/10 Excellent

Jazmin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and nice and convenient
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Jazmin,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham San Antonio Market Square. It is always a pleasure to receive positive feedback.I am pleased to hear that your room was clean and that you enjoyed our location. I will share your review with our team, who I am certain will be encouraged by your comments. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Tiffany BGeneral Manager

10/10 Excellent

perla, league city

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Liza C. on 22 Mar 2024
Dear Perla, Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay! Best, Liza C. Front Desk Manager

10/10 Excellent

Anna

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Liza C. on 22 Mar 2024
Dear Anna, Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay! Best, Liza C. Front Desk Manager

6/10 Okay

Mary

Travelled with family
Disliked: Amenities, property conditions & facilities
Loud. People hanging around outside. Snack machine broken.
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Mary,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham San Antonio Market Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns.Sincerely,Tiffany BGeneral Manager

2/10 Terrible

Frances

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn’t stay there. They treat customers like criminals that need to be watched. They told me that they were doing me a favor by staying there. And there is a guy that works the front desk that is rude and when there is a situation he says he’s going to call the police. So I did and then they resolved the issue, but the man who caused the situation ran in the back room and let the head of housekeeping his mouthpiece. My room was immaculate and that pissed everyone offf.
Stayed 2 nights in Mar 2024
Response from Liza C. on 14 Mar 2024
Thank you for taking the time to review our property; feedback like yours helps us improve the experiences of future guests.

2/10 Terrible

Frances

Disliked: Cleanliness, staff & service, property conditions & facilities
Do not stay here unless you want to be constantly told that you are lucky that they allow you to be there. They also threaten to call the police as the very slightest misunderstanding. My debit card was put under the management door making with a promise of getting it at 7am he next day. I went to get it after that time only to be told that it was the mangers day off making it unavailable to me when promised. I let them know that ti I needed it that day and I guess my tone was insulting the man on duty and he threatened to call the police and said yet again that Ishould be lucky tovsybe grateful they are “allowing me to see stay ther, to calm fdldoen overn. This man then un
Stayed 2 nights in Mar 2024
Response from Liza C. on 14 Mar 2024
Thank you for taking the time to review our property; feedback like yours helps us improve the experiences of future guests.

6/10 Okay

rebecka

Travelled with family and small children
Liked: Staff & service
Lots of construction surrounding hotel. Suppose to last 2 more years
Stayed 2 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Rebecka,Thank you for your recent stay and for sharing your experience here with us. I apologize for all the construction around the downtown area.Sincerely,Tiffany BGeneral Manager

8/10 Good

christine muok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for downtown events and nightlife. Room was clean, bathroom was modernized, and safe area.
Stayed 1 night in Mar 2024
Response from Liza C. on 22 Mar 2024
Dear Christine, Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area! Best, Liza C. Front Desk Manager

8/10 Good

JESUS

Travelled with family
Liked: Cleanliness, staff & service, amenities
The stay here was nice. I recommend that they implement a wider selection of breakfast items.
Stayed 3 nights in Mar 2024
Response from Liza C. on 22 Mar 2024
Dear Jesus, Thank you for taking the time to review our property; feedback like yours helps us improve the experiences of future guests. We hope you choose La Quinta by Wyndham for any future travel needs. Best, Liza C. Front Desk Manager

10/10 Excellent

Kimberly

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Liza C. on 22 Mar 2024
Dear Kimberly, Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay! Best, Liza C. Front Desk Manager

8/10 Good

edward

Travelled with partner
Liked: Staff & service
Our room was dated but overall it was kept up and functional. Bed was comfy, Floor areas could use a good cleaning in corners and behind furniture, as we needed to locate plug ins for our electronic devices and noticed this. We always enjoy an LQ hot breakfast but we’re disappointed to find no eggs with the sausages. We asked and were told that the prep area was no bigger than a broom closet and was not able to provide eggs as a breakfast item. We loved the location.
Stayed 1 night in Mar 2024
Response from Liza C. on 2 Apr 2024
Dear Edward, We would like to offer our sincere apologies for the inconvenience you experienced during your recent stay at our hotel. We understand how frustrating it can be when things do not go as planned, and we are truly sorry that we were not able to meet your expectations. We have taken note of your comments and will work to improve our services in the future. Best, Liza C. Front Desk Manager

4/10 Poor

Sean

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only good things I can say about this hotel are the staff I talked to were really nice and helpful, and that it’s close to central San Antonio. Other than that, the first thing we noticed was that the room we were assigned immediately reeked of urine when we opened the door. Then we noticed a huge cockroach skittering around outside, the paint was worn off and completely missing in various places all throughout the property inside and outside, the first light switch entering the room didn’t work, the bathtub was very rusty were your feet are and it was missing the white lining in places in the bathtub. Every time we went outside there were homeless walking around.
Stayed 2 nights in Mar 2024
Response from Liza C. on 7 Mar 2024
Dear Shawn, Thank you for taking the time to leave a review. Comments like yours help us better serve our guests, and I am sorry to hear that you had an issue with housekeeping. Please be assured that we are taking appropriate steps to identify the problem in order to avoid it in the future. Best, an issue with housekeeping. Please be assured that we are taking appropriate steps to identify the problem in order to avoid it in the future. Best, Liza C. Front Desk Manager

6/10 Okay

Maria

Travelled with family
Disliked: Property conditions & facilities
Bathrooms can be cleaned better, overall cleanliness was ok
Stayed 3 nights in Mar 2024
Response from Liza C. on 22 Mar 2024
Dear Maria, We would like to offer our sincere apologies for the inconvenience you experienced during your recent stay at our hotel. We understand how frustrating it can be when things do not go as planned, and we are truly sorry that we were not able to meet your expectations.Thank you for bringing this matter to our attention. We have taken note of your comments and will work to improve our services in the future. Best, Liza C. Front Desk Manager

6/10 Okay

Helbert

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property wasn't clean. We don't like the breakfast.
Stayed 1 night in Mar 2024
Response from General Manager on 4 Mar 2024
Dear Helbert,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham San Antonio Market Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns.Sincerely,Tiffany B

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and nice, enjoyed the breaks fast. The only thing I would add is that we ordered a room with 2 beds and couch for 1 more person to sleep in . When we got there they said since it is an older hotel they don’t have couches in the room. They did everything to accommodate that persons sleep.
Stayed 1 night in Mar 2024
Response from General Manager on 4 Mar 2024
Dear Paola,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham San Antonio Market Square. It is always a pleasure to receive positive feedback.I will share your review with our team, who I am certain will be encouraged by your ratings. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Tiffany B