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Reviews of SpringHill Suites by Marriott San Angelo

3 out of 5
SpringHill Suites by Marriott San Angelo
2544 Southwest Blvd, San Angelo, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 483 out of 760 reviews" "
Rating 8 - Good. 155 out of 760 reviews" "
Rating 6 - Okay. 69 out of 760 reviews" "
Rating 4 - Poor. 31 out of 760 reviews" "
Rating 2 - Terrible. 22 out of 760 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Connie, Lamesa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
West side of town, quiet and near plenty of chain restaurants. Room was just as pictured but starting to show its age a little bit. The layout was a bit unique - a separate "water closet" and literal bath room which is nice for letting someone else use the potty while another person is bathing. Worked well when traveling with kids. Mini fridge, microwave, coffeepot in the room, tv was plenty large and when we were in the room, it had plenty of programming for us to choose from. AC worked well which is very important for a Texas hotel. Breakfast was typical. Tea and coffee available also. As far as small maintenance issues I noticed, room 207 has a tile in the bathroom floor that needs repaired - it can pinch little feet if stepped on wrong. Caulk around the tile in the tub, a small corner of wallpaper peeling up in that bathroom and the carpet in the bedroom is pulling up and wrinkling in the middle - I can only assume from lots of vacuuming. We wouldn't hesitate to stay again. Everyone was friendly and courteous and things were clean. Those are most impt to us.
Stayed 2 nights in Apr 2024
Response from Management on 10 Apr 2024
We appreciate all your feedback. We hope you stay with us again soon.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was closed not to far
Stayed 2 nights in Apr 2024
Response from Management on 8 Apr 2024
We thank you for the high score!

10/10 Excellent

Elizabeth

Stayed 1 night in Mar 2024

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful property with plenty of room for our family of 5 to stretch out. They beds were pretty hard. The breakfast was great and the staff was so friendly and above and beyond helpful!
Stayed 2 nights in Mar 2024
Response from Management on 1 Apr 2024
We thank you for the positive feedback.

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, nice breakfast options
Stayed 1 night in Mar 2024
Response from Management on 1 Apr 2024
We thank you for your positive feedback.

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Management on 1 Apr 2024
We appreciate the positive feedback.

10/10 Excellent

Subbaraman Venkatramani, Katy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean and safe. Staff are friendly too
Stayed 1 night in Mar 2024
Response from Management on 1 Apr 2024
We appreciate you staying with us.

10/10 Excellent

Deborah, Edgewood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 25 Mar 2024
We thank you for staying with us.

10/10 Excellent

Ivana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, and comfortable rooms.
Stayed 3 nights in Mar 2024
Response from Management on 18 Mar 2024
We appreciate the positive feedback.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on 21 Feb 2024
Our Staff strives for greatness and with such high scores it looks like they have succeeded. Once again, I appreciate you taking the time to fill out your survey.

2/10 Terrible

Shelley

Travelled with family and small children, Business traveller
Disliked: Staff & service
We had a reservation for a room with 2 Queen beds and a pull out couch. We we’re arriving late so we called on our way to tell them we’d need a late check in. The reception told me my reservation want guaranteed and they changed us to a room with a king sized bed. I said… we’ll that’s not okay. We have too many people and where will they sleep. She said that sounds like your problem not mine. We cancelled our reservation. We were hours away from home, coming in at midnight, for a contest the next day. Awful experience and disappointed by the sarcasm from the receptionist who obviously didn’t care we were not in a good situation. Hotel said it was 3rd party apps fault. I just can’t understand how you make a reservation and they can change it from underneath you with NO NOTICE! Terrible!
Stayed 1 night in Feb 2024
Response from Management on 25 Feb 2024
Apologize that there was an issue with your reservation. There must have been an unforeseen circumstance that occurred to have that happen.

10/10 Excellent

Kristine M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Very clean, comfortable, friendly staff and close to my family! Breakfast was very nice, scrambled eggs, toast, bagels, yogurt, sausage, bacon waffles, muffins, etc.
Stayed 5 nights in Jan 2024
Response from Management on 24 Jan 2024
We appreciate the kind words and positive feedback.

8/10 Good

Kent

Business traveller
Liked: Staff & service
Bed so hard
The linens are adequate but the bed was so hard!!! Also the ac/heat did not work and cold outside air was blowing through the hole. For a pricey hotel yall need to pay attention.
Stayed 1 night in Jan 2024
Response from Management on 21 Jan 2024
Thank you for the feedback.

10/10 Excellent

Jeff

Stayed 1 night in Jan 2024
Response from Management on 21 Jan 2024
We appreciate the high score.

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family event
Loved our suite plenty of sleeping arrangements. The breakfast was pretty good. The Hotel was very clean would recommend
Stayed 2 nights in Jan 2024
Response from Management on 16 Jan 2024
We thank you for the positive feedback!

8/10 Good

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 16 Jan 2024
We appreciate you staying with us.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
This is a very modern but comfortable hotel with everything you could ask for. It’s also near a variety of restaurants and shopping choices, but very quiet.
Stayed 1 night in Dec 2023
Response from Management on 31 Dec 2023
We appreciate you staying with us!

10/10 Excellent

Ruben, RANCHO VIEJO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 29 Dec 2023
We thank you for staying with us.

6/10 Okay

Leland

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 28 Dec 2023
We appreciate you staying with us.

10/10 Excellent

T

Stayed 1 night in Dec 2023
Response from Management on 21 Jan 2024
We appreciate the high score.

10/10 Excellent

Tamara

Stayed 1 night in Dec 2023
Response from Management on 25 Dec 2023
Our staff strives for greatness and with a 10 score it looks like we succeeded.

10/10 Excellent

Leland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
Hotel customer service is amazing
Stayed 1 night in Dec 2023
Response from Management on 23 Dec 2023
We thank you for the kind words.

10/10 Excellent

Mike

Stayed 1 night in Dec 2023
Response from Management on 17 Dec 2023
Thank you for the high score! We really appreciate it!

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 12 Dec 2023
We appreciate the high score!

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on 5 Dec 2023
We really appreciate the positive feedback!

4/10 Poor

ninochska

Business traveller
Disliked: Amenities, property conditions & facilities
3 Different rooms because of maintenance issues. Small problems like lightbulbs out, flickering lights and thermostat didn’t work. Otherwise the rooms are a great size and have everything you need
Stayed 1 night in Nov 2023
Response from Management on 4 Dec 2023
We appreciate you staying with us and bringing the issues to our attention. We hope you enjoyed your stay when you got settled in.

6/10 Okay

Kent

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The Air conditioner in our room made crackling popping sounds all night.
Stayed 1 night in Nov 2023
Response from Management on 27 Nov 2023
Thank you for bringing that to our attention.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Management on 18 Nov 2023
Thank you for the positive feedback! We really appreciate you!

8/10 Good

Cindy

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Staying in a suite that sleeps 6. We go to take our showers and there’s only 2 bath towels. Ok, let’s call the desk and ask them to bring 5 more. Over an hour goes by and no towels. Sitting around waiting to get our day started. I call the desk back and ask again for some towels. I’m told they have been busy and the towels are still drying. First off, why would they only put 2 towels in the room and second, it would have been nice to get a update that there’s gonna be a delay. Someone finally delivers 2 more towels when I asked for 5. She was preterbed when I told her I still needed 2 more. If your gonna have a room that sleeps 6 then you should have the room prepared for 6 guests.
Stayed 2 nights in Nov 2023
Response from Management on 13 Nov 2023
Thank you for the feedback! Definitely a ball drop on our housekeeping staff. We will get it corrected!

10/10 Excellent

Larry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only complaint was 1/3 of the parking lot was blocked off and commercial trucks were taking up 3 or more parking spaces in the main lot. They might be better parked behind the hotel or on empty lot next door.
Stayed 1 night in Nov 2023
Response from Management on 13 Nov 2023
Thank you for the feedback. We did our best to explain our parking. I hope it did not inconvenience.

10/10 Excellent

Cara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Pool was great for our kids, and the bar was relaxing for us that night. The only thing I would suggest, is to have the live sports games at the bar!
Stayed 1 night in Sep 2023
Response from Management on 13 Nov 2023
Thank you for the feedback! We are working on our bar experience.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gabe was amazing at the front desk! Quick check in and helpful with all other information and answered all our questions with a cheerful attitude.
Stayed 1 night in Oct 2023
Response from Management on 23 Oct 2023
He is a great asset to this hotel. We appreciate the positive feedback!

10/10 Excellent

Nasri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Response from Management on 1 Oct 2023
We thank you for the kind words.

10/10 Excellent

Bobby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel stay
Stayed 1 night in Sep 2023
Response from Management on 1 Oct 2023
We appreciate the positive feedback from a great Guest!

10/10 Excellent

Leslie

Stayed 2 nights in Sep 2023
Response from Management on 23 Oct 2023
We appreciate the positive feedback! We hope to welcome you again soon.

10/10 Excellent

Tessie, San Angelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was wonderful. The property is always in nice clean condition.
Stayed 1 night in Sep 2023
Response from Management on 1 Oct 2023
We appreciate the positive feedback.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Very nice hotel. Rooms were modern and spacious. Staff was helpful and friendly. Quiet and convenient to restaurants and free breakfast was a plus. Definitely would stay at this hotel again.
Stayed 2 nights in Sep 2023
Response from Management on 23 Sept 2023
We appreciate the positive feedback!

10/10 Excellent

Donna Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, spacious, nice breakfast and amenties
Stayed 1 night in Sep 2023
Response from Management on 20 Sept 2023
We appreciate the positive feedback!

10/10 Excellent

NORMA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Management on 11 Sept 2023
We thank you for the positive feedback! We appreciate you staying with us!

8/10 Good

Jack

Stayed 1 night in Sep 2023
Response from Management on 6 Sept 2023
We appreciate the positive feedback!

2/10 Terrible

Shannon, Junction

Travelled with family
Disliked: Staff & service
I had a two night stay. I didnt arrive the first night and they wouldn't let me check-in even though i paid for two nights. I am probably going to stop using Expedia.com because the hotels treat you like a 3rd class citizen
Stayed 2 nights in Aug 2023
Response from Management on 31 Aug 2023
On behalf of the hotel we apologize for any inconvenience.

10/10 Excellent

Kerry

Stayed 2 nights in Aug 2023
Response from Management on 20 Sept 2023
We appreciate the high scores!

10/10 Excellent

Derek

Stayed 1 night in Aug 2023
Response from Management on 20 Sept 2023
We appreciate the high scores!

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Management on 21 Aug 2023
Thank you for choosing SpringHill Suites. We really appreciate the positive feedback!

10/10 Excellent

Gini M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight treat
The suite was nice; loved the design elements; having a nightcap at the bar was nice; all staff were great.
Stayed 1 night in Aug 2023
Response from Management on 13 Aug 2023
Thank you for choosing Springhill Suites! We appreciate the positive feedback.

6/10 Okay

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Breakfast at other locations has been higher quality.
Stayed 3 nights in Aug 2023
Response from Management on 11 Aug 2023
Thanks for letting us know!

10/10 Excellent

Mona Mia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Management on 11 Aug 2023
Thank you for choosing SpringHill Suites. We really appreciate the positive feedback!

10/10 Excellent

Tessie, San Angelo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Management on 7 Aug 2023
Thank you for choosing SpringHill Suites. We really appreciate the high scores!

10/10 Excellent

Anita

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hallways smelled so good. Gabe was nice and friendly at check in. Breakfast bar lady made my waffle since it’s been a while for me. Very sweet lady. The side entry door was a little scary at how hard it shuts with that metal. I don’t have children but that could be dangerous for small kids by that door with the high Texas winds too. We felt so comfortable in our room! It was clean cool and comfy.
Stayed 1 night in Aug 2023
Response from Management on 7 Aug 2023
Thank you for choosing SpringHill Suites. We really appreciate the positive feedback!

6/10 Okay

Laura

The sheets and towels smelled like dirty hair, the coffee at breakfast was terrible and too strong to drink. There were no Kleenex in the bathroom.
Stayed 1 night in Aug 2023
Response from Management on 7 Aug 2023
My apologies that your stay had so many issues. We will definitely look into everything you have addressed.