Almost everything about this hotel is perfect. The rooms, the staff, the ground, the food, the pool, the location. It's a beautiful hotel. The only things I would change are: better bar service (often slow and staff are not good at attending to guests by the hotel pool); also, the gym is not really a gym - it needs more equipment.
Original room (101)was depressingly decorated (dark blue) with little natural light. The mattresses were incredibly hard and we both suffered backache; so much so that I commented the following morning and, credit where credit is due, the receptionist immediately apologised and suggested a room change. (Apparently the mattresses were brand new, but nonetheless, still solid.)
We were moved to room 500. An absolutely delightful room. The room was larger, the bed was comfortable and the decoration, a pleasingly neutral light colour.
The bathroom was considerably larger than the first room and well appointed.
The upgrade made all the difference between a mediocre stay and an enjoyable one.
Well located hotel with the opportunity to taste the best street in the new town but only a stones throw from the old town. V.knowledgable staff on reception, friendly breakfast and bar staff. Free tea and coffee between 2-6pm was a nice touch but could have done with a kettle in the room.
Loved the dvd library at reception. Would definitely stay again.
The hotel was much better than I expected. Directly across from the Mirabell Gardens and 5 minute walk to the river and another 5 minutes to the Old City.
Only complaint is they should include basic breakfast in the rate, like other hotels of their class.
I would definitely stay there again.
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