Dear Mr. David,From the Vila Galé Salvador staff we are very grateful for choosing our hotel for your staying in Salvador and for the comments left in this website. We are glad that you liked your staying with us. From the manager department we will congrats our team for making your staying peaceful and pleasant. Our goal is and it has always been to serve our clients in the best possible way, exceeding if possible, our customers’ expectations, your comments and suggestions are priceless and help us to correct eventual mistakes and to improve our services that we pretend to be high quality. The customer service is one of the main concerns of our group because we are very aware of the importance of pleasing and building loyalty from our customers. We hope we will see you soon in one of our hotels in Brazil or in Portugal. Best regards. Ricardo Almeida, Manager Assistant.

Dear Mr. Daniel,From the Vila Galé Salvador staff we are very grateful for choosing our hotel for your staying in Salvador and for the comments left in this website. We are glad that you liked your staying with us. From the manager department we will congrats our team for making your staying peaceful and pleasant. Our goal is and it has always been to serve our clients in the best possible way, exceeding if possible, our customers’ expectations, your comments and suggestions are priceless and help us to correct eventual mistakes and to improve our services that we pretend to be high quality. The customer service is one of the main concerns of our group because we are very aware of the importance of pleasing and building loyalty from our customers. We hope we will see you soon in one of our hotels in Brazil or in Portugal. Best regards. Ricardo Almeida, Manager Assistant.

Dear Ms. Kathy,From the Vila Galé Salvador staff we are very grateful for choosing our hotel for your staying in Salvador and for the comments left in this website. We are glad that you liked your staying with us. From the manager department we will congrats our team for making your staying peaceful and pleasant. Our goal is and it has always been to serve our clients in the best possible way, exceeding if possible, our customers’ expectations, your comments and suggestions are priceless and help us to correct eventual mistakes and to improve our services that we pretend to be high quality. The customer service is one of the main concerns of our group because we are very aware of the importance of pleasing and building loyalty from our customers. We hope we will see you soon in one of our hotels in Brazil or in Portugal. Best regards. Ricardo Almeida, Manager Assistant.

Prezado Sr. Leonardo,Obrigado por sua avaliação positiva. Nós apreciamos o tempo que você gastou conosco e ficamos felizes em saber que você teve uma estadia agradável. Nossa equipe está comprometida em fornecer uma experiência excepcional aos nossos hóspedes, e seus comentários são muito importantes para nós. Esperamos vê-lo novamente em breve.Melhores cumprimentos,

Dear Mr. Tom,Thank you so much for taking the time to share your delightful experience at our hotel. We are thrilled to hear that you absolutely loved our seaside location and found the views to be spectacularly gorgeous. We couldn't agree more – the haunting beauty of the sea truly brings a timeless charm to our hotel.We are also delighted that you were impressed by the excellent service provided by our dedicated staff, especially Felipe. We will make sure to pass on your kind words to him – he will be thrilled to know that he made your stay even more enjoyable.It's fantastic to hear that our peaceful setting allowed you to relax, while still being conveniently close to the bustling Barra district. We always strive to provide a serene environment for our guests to unwind, and it's wonderful to know that you were able to experience that during your stay.Your heartfelt recommendation means the world to us, and we appreciate your trust in our hotel. We are glad that you had a memorable and relaxing time with us.Thank you once again for your kind words. We can't wait to welcome you back for another enjoyable stay in the future.Warmest regards,

Dear Mrs Regina,Thank you for taking the time to share your wonderful review of Vila Galé Salvador. We are delighted to hear that you had such a pleasant stay with us.We pride ourselves on our prime location, which provides easy access to both the beach and the city center. It is great to hear that you found our hotel secure, clean, and quiet, as we strive to create a tranquil and comfortable environment for all our guests.Our staff is dedicated to delivering friendly and attentive service, and they will be thrilled to know that their efforts were appreciated. We believe that a warm and welcoming team can greatly enhance the overall guest experience, and we are glad to hear that this was your experience as well.We appreciate your recommendation and trust in our hotel. It means a lot to us. Should your travel plans bring you back to Salvador, we would love to have the opportunity to welcome you once again to Vila Galé Salvador.Warmest regards,

Prezado Sr. David,Obrigado por sua avaliação positiva. Nós apreciamos o tempo que você gastou conosco e ficamos felizes em saber que você teve uma estadia agradável. Nossa equipe está comprometida em fornecer uma experiência excepcional aos nossos hóspedes, e seus comentários são muito importantes para nós. Esperamos vê-lo novamente em breve.Melhores cumprimentos,

Dear Ms. Verônica,From the Vila Galé Salvador staff we are very grateful for choosing our hotel for your staying in Salvador and for the comments left in this website. We are glad that you liked your staying with us. From the manager department we will congrats our team for making your staying peaceful and pleasant. Our goal is and it has always been to serve our clients in the best possible way, exceeding if possible, our customers’ expectations, your comments and suggestions are priceless and help us to correct eventual mistakes and to improve our services that we pretend to be high quality. The customer service is one of the main concerns of our group because we are very aware of the importance of pleasing and building loyalty from our customers. We hope we will see you soon in one of our hotels in Brazil or in Portugal. Best regards. Ricardo Almeida, Manager Assistant.

Dear Ms. Narayama,From the Vila Galé Salvador staff we are very grateful for choosing our hotel for your staying in Salvador and for the comments left in this website. We are glad that you liked your staying with us. From the manager department we will congrats our team for making your staying peaceful and pleasant. Our goal is and it has always been to serve our clients in the best possible way, exceeding if possible, our customers’ expectations, your comments and suggestions are priceless and help us to correct eventual mistakes and to improve our services that we pretend to be high quality. The customer service is one of the main concerns of our group because we are very aware of the importance of pleasing and building loyalty from our customers. We hope we will see you soon in one of our hotels in Brazil or in Portugal. Best regards. Ricardo Almeida, Manager Assistant.

Prezado Sr. João,Lamentamos imensamente por sua experiência negativa em nosso hotel. A satisfação dos nossos hóspedes é uma prioridade para nós e gostaríamos de entender melhor os problemas que você encontrou durante a sua estadia. Esperamos ter a oportunidade de recebê-lo novamente no futuro para reverter essa impressão inicial.Melhores cumprimentos,

Prezada Sra. Catherine,Obrigado por sua avaliação positiva. Nós apreciamos o tempo que você gastou conosco e ficamos felizes em saber que você teve uma estadia agradável. Nossa equipe está comprometida em fornecer uma experiência excepcional aos nossos hóspedes, e seus comentários são muito importantes para nós. Esperamos vê-lo novamente em breve.Melhores cumprimentos,

Dear Mrs Catherine,Thank you for taking the time to share your wonderful review of Vila Galé Salvador. We are delighted to hear that you had such a pleasant stay with us.We pride ourselves on our prime location, which provides easy access to both the beach and the city center. It is great to hear that you found our hotel secure, clean, and quiet, as we strive to create a tranquil and comfortable environment for all our guests.Our staff is dedicated to delivering friendly and attentive service, and they will be thrilled to know that their efforts were appreciated. We believe that a warm and welcoming team can greatly enhance the overall guest experience, and we are glad to hear that this was your experience as well.We appreciate your recommendation and trust in our hotel. It means a lot to us. Should your travel plans bring you back to Salvador, we would love to have the opportunity to welcome you once again to Vila Galé Salvador.Warmest regards,

Dear Mr. Mark,From the Vila Galé Salvador staff we are very grateful for choosing our hotel for your staying in Salvador and for the comments left in this website. We are glad that you liked your staying with us. From the manager department we will congrats our team for making your staying peaceful and pleasant. Our goal is and it has always been to serve our clients in the best possible way, exceeding if possible, our customers’ expectations, your comments and suggestions are priceless and help us to correct eventual mistakes and to improve our services that we pretend to be high quality. The customer service is one of the main concerns of our group because we are very aware of the importance of pleasing and building loyalty from our customers. We hope we will see you soon in one of our hotels in Brazil or in Portugal. Best regards. Ricardo Almeida, Manager Assistant.

Dear Mr. Leonardo,From the Vila Galé Salvador staff we are very grateful for choosing our hotel for your staying in Salvador and for the comments left in this website. We are glad that you liked your staying with us. From the manager department we will congrats our team for making your staying peaceful and pleasant. Our goal is and it has always been to serve our clients in the best possible way, exceeding if possible, our customers’ expectations, your comments and suggestions are priceless and help us to correct eventual mistakes and to improve our services that we pretend to be high quality. The customer service is one of the main concerns of our group because we are very aware of the importance of pleasing and building loyalty from our customers. We hope we will see you soon in one of our hotels in Brazil or in Portugal. Best regards. Ricardo Almeida, Manager Assistant.

Prezado Sr. Fernando,Obrigado por sua avaliação positiva. Nós apreciamos o tempo que você gastou conosco e ficamos felizes em saber que você teve uma estadia agradável. Nossa equipe está comprometida em fornecer uma experiência excepcional aos nossos hóspedes, e seus comentários são muito importantes para nós. Esperamos vê-lo novamente em breve.Melhores cumprimentos,

Dear Mr. Luis,From the Vila Galé Salvador staff we are very grateful for choosing our hotel for your staying in Salvador and for the comments left in this website. We are glad that you liked your staying with us. From the manager department we will congrats our team for making your staying peaceful and pleasant. Our goal is and it has always been to serve our clients in the best possible way, exceeding if possible, our customers’ expectations, your comments and suggestions are priceless and help us to correct eventual mistakes and to improve our services that we pretend to be high quality. The customer service is one of the main concerns of our group because we are very aware of the importance of pleasing and building loyalty from our customers. We hope we will see you soon in one of our hotels in Brazil or in Portugal. Best regards. Ricardo Almeida, Manager Assistant.

Prezada Sra. Nayla,Obrigado por sua avaliação positiva. Nós apreciamos o tempo que você gastou conosco e ficamos felizes em saber que você teve uma estadia agradável. Nossa equipe está comprometida em fornecer uma experiência excepcional aos nossos hóspedes, e seus comentários são muito importantes para nós. Esperamos vê-lo novamente em breve.Melhores cumprimentos,

Dear Mr. Márcio, Firstly, we would like to thank you for choosing Vila Galé Salvador for your staying in this city. We are grateful for your comments about your staying published in this website. We are deeply sorry that we did not fulfill your expectations. The situation you describe about the quality of our services is far away from the standards that our chain pretends. Your comments will serve for a compromised investigation in order to find out what happened during your staying and to correct this situation and even plan training for our staff that will improve our services in a short-term future. Once again, we apologize for what happened and we hope you can give us another chance. Kinds Regards, Ricardo Almeida, General Manager Assistant

Prezada Sra. Juliana, Agradecemos a escolha de nosso hotel para sua estadia e os seus comentários. Ficamos felizes que tenha gostado de sua experiência no Vila Galé Salvador. Informamos que iremos parabenizar os nossos colaboradores que de alguma forma contribuíram a tornar sua estadia melhor. O nosso objetivo é servir cada vez melhor os nossos clientes, excedendo sempre que possível as suas expectativas, os seus comentários são preciosos e ajudam-nos a corrigir eventuais deficiências e a melhorar o nível dos nossos serviços, que pretendemos sejam de excelente nível. O atendimento é um dos indicadores a que atribuímos mais atenção na Vila Galé pois sabemos da importância de agradar e fidelizar os nossos clientes. Esperamos poder recebê-los num dos hotéis Vila Galé em Brasil ou em Portugal. Melhores cumprimentos. Ricardo Almeida, Assistente de Gerência.

Dear Customer, From the Vila Galé Salvador staff we are very grateful for choosing our hotel for your staying in Salvador and for the comments left in this website. We are glad that you liked your staying with us. From the manager department we will congrats our team for making your staying peaceful and pleasant. Our goal is and it has always been to serve our clients in the best possible way, exceeding if possible, our customers’ expectations, your comments and suggestions are priceless and help us to correct eventual mistakes and to improve our services that we pretend to be high quality. The customer service is one of the main concerns of our group because we are very aware of the importance of pleasing and building loyalty from our customers. We hope we will see you soon in one of our hotels in Brazil or in Portugal. Best regards. Ricardo Almeida, Manager Assistant.

Dear Customer, From the Vila Galé Salvador staff we are very grateful for choosing our hotel for your staying in Salvador and for the comments left in this website. We are glad that you liked your staying with us. From the manager department we will congrats our team for making your staying peaceful and pleasant. Our goal is and it has always been to serve our clients in the best possible way, exceeding if possible, our customers’ expectations, your comments and suggestions are priceless and help us to correct eventual mistakes and to improve our services that we pretend to be high quality. The customer service is one of the main concerns of our group because we are very aware of the importance of pleasing and building loyalty from our customers. We hope we will see you soon in one of our hotels in Brazil or in Portugal. Best regards. Ricardo Almeida, Manager Assistant

Caro Sr. Rafael, Agradecemos seus comentários, pois valorizamos todos os comentários dos hospedes para melhorar nosso desempenho geral. Lamentamos ler que não cumprimos as suas expectativas relativamente a limpeza e manutenção do apartamento em que se hospedou. Estamos fazendo o melhor possível para analisar a situação com cuidado, a fim de tentar entender onde falhamos e corrigir a situação. Embora não tenha tido a melhor experiência durante esta estadia, gostaríamos de ter a oportunidade de recebê-la de volta no Hotel Vila Galé Salvador, a fim de lhe oferecer desta vez, o melhor serviço que você merece. Mais uma vez pedimos desculpas por qualquer inconveniente causado. Melhores cumprimentos, Ricardo Almeida, Assistente de Gerência.

Dear Mrs. Hill, Firstly, we would like to thank you for choosing Vila Galé Salvador for your staying in this city. We are deeply sorry about the problem you had during your staying. Regarding the situation you describe about the labels, there must be some kind of misunderstanding, because the "molho de pimenta" does not contain tuna fish or other kind of fish or sea food. It is just a side sauce prepare with oil and regional hot pepper. If you ate another dish that contained fish and it was not in the label please let us know in order to correct this mistake. We are sorry about the struggling you had to get assistance but during the carnival the council restrict every access to the circuit, and we are right in the middle of it. We inform our clients of the restrictions may happen during this period concerning the access. The council provides health point assistance inside the circuit of carnival, i don't know if you considered this option before requesting an ambulance or if somebody suggest that option to you. Unfortunately we are not able to refund you for any cost you may have had for the assistance, since we were not responsible of what happened. We have send you a private answer to your personal e-mail and we stay at your disposal for any further information you may need. Your comments will serve for a compromised investigation in order to avoid this kind of situation for happening again. Once again, we are sorry for any discomfort you may have had and we hope we will see you again among us in one of our hotels in Brazil or Portugal. Kinds Regards,

Dear Vincent, From the Vila Galé Salvador staff we are very grateful for choosing our hotel for your staying in Salvador and for the comments left in this website. We are glad that you liked your staying with us. From the manager department we will congrats our team for making your staying peaceful and pleasant. Our goal is and it has always been to serve our clients in the best possible way, exceeding if possible our customers’ expectations, your comments and suggestions are priceless and help us to correct eventual mistakes and to improve our services that we pretend to be high quality. The customer service is one of the main concerns of our group because we are very aware of the importance of pleasing and building loyalty from our customers. We hope we will see you soon in one of our hotels in Brazil or in Portugal. Best regards.

Prezado hóspede, Agradecemos a escolha de nosso hotel para sua estadia e os seus comentários. Ficamos felizes que tenha gostado de sua experiência no Vila Galé Salvador. Informamos que iremos parabenizar os nossos colaboradores que de alguma forma contribuíram a tornar sua estadia melhor. O nosso objetivo é servir cada vez melhor os nossos clientes, excedendo sempre que possível as suas expectativas, os seus comentários são preciosos e ajudam-nos a corrigir eventuais deficiências e a melhorar o nível dos nossos serviços, que pretendemos sejam de bom nível. O atendimento é um dos indicadores a que atribuímos mais atenção na Vila Galé pois sabemos da importância de agradar e fidelizar os nossos clientes. Esperamos poder recebê-los num dos hotéis Vila Galé em Brasil ou em Portugal. Melhores cumprimentos.

Dear Customer, From the Vila Galé Salvador staff we are very grateful for choosing our hotel for your staying in Salvador and for the comments left in this website. We are glad that you liked your staying with us. From the manager department we will congrats our team for making your staying peaceful and pleasant. Our goal is and it has always been to serve our clients in the best possible way, exceeding if possible, our customers’ expectations, your comments and suggestions are priceless and help us to correct eventual mistakes and to improve our services that we pretend to be high quality. The customer service is one of the main concerns of our group because we are very aware of the importance of pleasing and building loyalty from our customers. We hope we will see you soon in one of our hotels in Brazil or in Portugal. Best regards.

Prezado Sr. Marcos, Agradecemos a escolha de nosso hotel para sua estadia e os seus comentários. Ficamos felizes que tenha gostado de sua experiência no Vila Galé Salvador. Informamos que iremos parabenizar os nossos colaboradores que de alguma forma contribuíram a tornar sua estadia melhor. O nosso objetivo é servir cada vez melhor os nossos clientes, excedendo sempre que possível as suas expectativas, os seus comentários são preciosos e ajudam-nos a corrigir eventuais deficiências e a melhorar o nível dos nossos serviços, que pretendemos sejam de bom nível. O atendimento é um dos indicadores a que atribuímos mais atenção na Vila Galé pois sabemos da importância de agradar e fidelizar os nossos clientes. Esperamos poder recebê-los num dos hotéis Vila Galé em Brasil ou em Portugal. Melhores cumprimentos.

Dear Mrs. Carole, From the Vila Galé Salvador staff we are very grateful for choosing our hotel for your staying in Salvador and for the comments left in this website. We are glad that you liked your staying with us. From the manager department we will congrats our team for making your staying peaceful and pleasant. Our goal is and it has always been to serve our clients in the best possible way, exceeding if possible our customers’ expectations, your comments and suggestions are priceless and help us to correct eventual mistakes and to improve our services that we pretend to be high quality. The customer service is one of the main concerns of our group because we are very aware of the importance of pleasing and building loyalty from our customers. We hope we will see you soon in one of our hotels in Brazil or in Portugal. Best regards.

Prezado hóspede, Agradecemos a escolha de nosso hotel para sua estadia e os seus comentários. Ficamos felizes que tenha gostado de sua experiência no Vila Galé Salvador. Informamos que iremos parabenizar os nossos colaboradores que de alguma forma contribuíram a tornar sua estadia melhor. O nosso objetivo é servir cada vez melhor os nossos clientes, excedendo sempre que possível as suas expectativas, os seus comentários são preciosos e ajudam-nos a corrigir eventuais deficiências e a melhorar o nível dos nossos serviços, que pretendemos sejam de bom nível. O atendimento é um dos indicadores a que atribuímos mais atenção na Vila Galé pois sabemos da importância de agradar e fidelizar os nossos clientes. Esperamos poder recebê-los num dos hotéis Vila Galé em Brasil ou em Portugal. Melhores cumprimentos.

Dear Craig, From the Vila Galé Salvador staff we are very grateful for choosing our hotel for your staying in Salvador and for the comments left in this website. We are glad that you liked your staying with us. From the manager department we will congrats our team for making your staying peaceful and pleasant. Our goal is and it has always been to serve our clients in the best possible way, exceeding if possible our customers’ expectations, your comments and suggestions are priceless and help us to correct eventual mistakes and to improve our services that we pretend to be high quality. The customer service is one of the main concerns of our group because we are very aware of the importance of pleasing and building loyalty from our customers. We hope we will see you soon in one of our hotels in Brazil or in Portugal. Best regards. Ignacio Montejo, Manager Assistant.

Dear Craig, From the Vila Galé Salvador staff we are very grateful for choosing our hotel for your staying in Salvador and for the comments left in this website. We are glad that you liked your staying with us. From the manager department we will congrats our team for making your staying peaceful and pleasant. Our goal is and it has always been to serve our clients in the best possible way, exceeding if possible our customers’ expectations, your comments and suggestions are priceless and help us to correct eventual mistakes and to improve our services that we pretend to be high quality. The customer service is one of the main concerns of our group because we are very aware of the importance of pleasing and building loyalty from our customers. We hope we will see you soon in one of our hotels in Brazil or in Portugal. Best regards.

Dear Jessica, From the Vila Galé Salvador staff we are very grateful for choosing our hotel for your staying in Salvador and for the comments left in this website. We are glad that you liked your staying with us. From the manager department we will congrats our team for making your staying peaceful and pleasant. Our goal is and it has always been to serve our clients in the best possible way, exceeding if possible our customers’ expectations, your comments and suggestions are priceless and help us to correct eventual mistakes and to improve our services that we pretend to be high quality. The customer service is one of the main concerns of our group because we are very aware of the importance of pleasing and building loyalty from our customers. We hope we will see you soon in one of our hotels in Brazil or in Portugal. Best regards.

Dear Customer, From the Vila Galé Salvador staff we are very grateful for choosing our hotel for your staying in Salvador and for the comments left in this website. We are glad that you liked your staying with us. From the manager department we will congrats our team for making your staying peaceful and pleasant. Our goal is and it has always been to serve our clients in the best possible way, exceeding if possible our customers’ expectations, your comments and suggestions are priceless and help us to correct eventual mistakes and to improve our services that we pretend to be high quality. We gladly accept your advise, therefore the beach situation depends on the goverment and not on the hotel. The customer service is one of the main concerns of our group because we are very aware of the importance of pleasing and building loyalty from our customers. We hope we will see you soon in one of our hotels in Brazil or in Portugal. Best regards.

Dear Mrs. Louise, From the Vila Galé Salvador staff we are very grateful for choosing our hotel for your staying in Salvador and for the comments left in this website. We are glad that you liked your staying with us. From the manager department we will congrats our team for making your staying peaceful and pleasant. I would like to make clear that we did not downgrade your reservation but the other way around. You have booked a street view apartment and the hotel gave you a free up grade for a sea view room. Our goal is and it has always been to serve our clients in the best possible way, exceeding if possible our customers’ expectations, your comments and suggestions are priceless and help us to correct eventual mistakes and to improve our services that we pretend to be high quality. The customer service is one of the main concerns of our group because we are very aware of the importance of pleasing and building loyalty from our customers. We hope we will see you soon in one of our hotels in Brazil or in Portugal. Best regards.

Prezada Sra. Shane , Agradecemos a escolha de nosso estabelecimento para sua estadia e seus comentários deixados neste site. Ficamos felizes que tenha gostado do atendimento no Vila Galé Salvador. O nosso objetivo é servir cada vez melhor os nossos clientes, excedendo sempre que possível as suas expectativas, os seus comentários são preciosos e ajudam-nos a corrigir eventuais deficiências e a melhorar o nível dos nossos serviços, que pretendemos sejam de bom nível. O atendimento é um dos indicadores a que atribuímos mais atenção na Vila Galé pois sabemos da importância de agradar e fidelizar os nossos clientes. Esperamos poder recebê-lo num dos hotéis Vila Galé de cidade, praia ou campo. Melhores cumprimentos.

Dear Dirceu, Firstly, we would like to thank you for choosing Vila Galé Salvador for your staying in this city. We are grateful for your comments about your staying published in this website. We are deeply sorry that we did not fulfill your expectations. The situation you describe about our staff is far away from the standards that our chain pretends. Your comments will serve for a compromised investigation in order to find out what happened during your staying and to correct this service and even plan training for our staff that will improve our services in a short-term future. Once again, we apologize for what happened and we hope you can give us another chance. Kinds Regards,