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Reviews of Best Western West Valley Inn

2.5 out of 5
Best Western West Valley Inn
3540 S 2200 West, West Valley City, UT

Reviews

6.4
Rating 10 - Excellent. 179 out of 687 reviews" "
Rating 8 - Good. 134 out of 687 reviews" "
Rating 6 - Okay. 110 out of 687 reviews" "
Rating 4 - Poor. 110 out of 687 reviews" "
Rating 2 - Terrible. 154 out of 687 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and very helpful.
Stayed 3 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Dear John,Thank you for staying with us at Best Western West Valley Inn and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 Okay

Ma. Gabriela

Stayed 2 nights in Mar 2024
Response from General Manager on 13 Apr 2024
Dear Ma,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

4/10 Poor

Mary

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
While the room itself looked nice and updated and the staff was friendly, we had a horrible experience. It started with the fact the the elevator did not work, which really wasn't that big of a deal for us but then...the pool and hot tub were both closed! We had been hiking for 5 days...that's why I booked here - hot tub? YES, please! And THEN...the TV did not work. We went to the front desk and reported that we could not find the remote. Turns out we did not have a remote because we did not have a cable box, which was expected in the following week. Well that's not helpful when trying to watch March Madness. I asked for another room but they said they were "almost booked"...then "booked". While I realize none of these issues were the fault of the staff, they were not apologetic about any of it. I did like the coffee machine at breakfast and it was a short drive to the airport.
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Mary,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

6/10 Okay

Iemaima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Lemaima,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

6/10 Okay

Layla

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Layla,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

6/10 Okay

Victor

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Victor,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 Poor

Heidi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a sketchy part of town, but most importantly, the staff were rude. Especially the older lady in charge of the breakfast. Rude. Rude. Rude
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Heidi,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

8/10 Good

Shawntel

Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Shawntel,We loved having you stay with us at Best Western West Valley Inn. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

kesho

Stayed 1 night in Mar 2024
Response from General Manager on 11 Apr 2024
Dear Kesho,Thank you for choosing us at Best Western West Valley Inn during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

4/10 Poor

Richard L

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Parking was insufficient and very cramped. Hotel van blocks the check-in area and weather cover area.
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Richard,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from General Manager on 9 Mar 2024
Dear Mary,Thank you for staying with us at Best Western West Valley Inn and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Excellent

Enrique

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from General Manager on 9 Mar 2024
Dear Enrique,Thank you for staying with us at Best Western West Valley Inn and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesone staff
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb 2024
Dear Matthew,We are delighted that you decided to stay with us at Best Western West Valley Inn during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 Terrible

Neal

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The elevator and hot tub were broken, there were feces on the toilet still, blood around the bathtub, and stained sheets with what looked like blood. It was horrible.
Stayed 2 nights in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Neal,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was big and clean. Worth the price we paid.
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Roger,Thank you for staying with us at Best Western West Valley Inn and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Frank, Soldotna

Business traveller
Older building/facilities. Staff is great
Stayed 2 nights in Feb 2024
Response from General Manager on 15 Feb 2024
Dear FrankThank you for choosing us at Best Western West Valley Inn during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

2/10 Terrible

Mark

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sheets were really dirty toilets were not clean. We had them change our room and the new room was even worse. Will never stay at this location again.
Stayed 1 night in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Mark,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

sano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Sano,We loved having you stay with us at Best Western West Valley Inn. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly!
Stayed 1 night in Feb 2024
Response from General Manager on 11 Feb 2024
Dear Kyle,We loved having you stay with us at Best Western West Valley Inn. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

4/10 Poor

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Didn’t have a elevator and was put on the 3rd floor with a bad leg and age didn’t help
Stayed 3 nights in Feb 2024
Response from General Manager on 7 Feb 2024
Dear James,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

6/10 Okay

Richard L

Travelled with family
Disliked: Property conditions & facilities
The first room that was assigned to us was flooded, and only partially corrected. The 2nd room was fine but the bathroom was locked upon our arrival.
Stayed 1 night in Feb 2024

2/10 Terrible

William

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet covered in blood/dirt/nastiness, unknown substances on the walls (looks like vomit chunks), microwave missing (probably stolen), loud banging throughout the night, smells inside room, elevator broken, hot tub broken, missing heavy blanket, light bulbs burnt out. Worst/most depressing 5 nights ever...
Stayed 5 nights in Jan 2024
Response from General Manager on 29 Jan 2024
Dear William,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 Good

Richard L

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast offerings but be improved. Otherwise a nice experience.
Stayed 1 night in Jan 2024
Response from General Manager on 28 Jan 2024
Dear Richard,We loved having you stay with us at Best Western West Valley Inn. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The elevator was broken so I had to carry everything up a flight of stairs. Thank God it wasn’t the third floor.
Stayed 2 nights in Jan 2024
Response from General Manager on 23 Jan 2024
Dear Mark,We loved having you stay with us at Best Western West Valley Inn. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 Okay

GREG

Liked: Cleanliness, staff & service
The furnace was very loud. Kept kicking on and off all night.
Stayed 2 nights in Jan 2024
Response from General Manager on 23 Jan 2024
Dear Greg,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from General Manager on 21 Jan 2024
Dear Jackie,We loved having you stay with us at Best Western West Valley Inn. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 Okay

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really loud at night, but I know it’s not your fault. However, the water from the shower wasn’t hot, and at this time of the year it’s really hard to shower with almost cold water.
Stayed 1 night in Jan 2024
Response from General Manager on 20 Jan 2024
Dear Laura,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

4/10 Poor

Hui

Stayed 4 nights in Jan 2024
Response from General Manager on 7 Feb 2024
Dear Hui,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great Stay
Reception was very friendly as well as great options for breakfast that are included with our stay. Only down side is that they don't have elevators for the 3 floors in the building.
Stayed 2 nights in Jan 2024
Response from General Manager on 17 Jan 2024
Dear Guest,It was great to have you staying with us at Best Western West Valley Inn and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

8/10 Good

Mary

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 4 nights with my hubby and 5 year old and we had a good experience. Our room was nice and spacious. Things are a little outdated but still had a positive experience. Staff is friendly and breakfast was good.
Response from General Manager on 16 Jan 2024
Dear Mary,We loved having you stay with us at Best Western West Valley Inn. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 Good

Richard L

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 15 Jan 2024
Dear Richard,Thank you for staying with us at Best Western West Valley Inn and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

RJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was pretty good for the price. We weren't expecting much but the room was modern and clean. The property also has free ev charging!! Breakfast was free but was your basic breakfast.
Stayed 1 night in Jan 2024
Response from General Manager on 14 Jan 2024
Dear RJ,We loved having you stay with us at Best Western West Valley Inn. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 Okay

Jackie

Liked: Staff & service
Stayed 7 nights in Jan 2024
Response from General Manager on 14 Jan 2024
Dear Jackie,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

8/10 Good

Anthi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 15 Jan 2024
Dear Anthi,Thank you for staying with us at Best Western West Valley Inn and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities
Nice
Response from General Manager on 10 Jan 2024
Dear Anthony,It was great to have you staying with us at Best Western West Valley Inn and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

Lorena

Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Dear Lorena,Thank you for staying with us at Best Western West Valley Inn and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Welcoming
It was a great time had a great time thank you to the lady up front she helped me out a lot explaining the online part the only thing was I had given my towels to the house keepers and never got any back they don't ask for service which is odd
Stayed 3 nights in Jan 2024
Response from General Manager on 9 Jan 2024
Dear Michael,We loved having you stay with us at Best Western West Valley Inn. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
affordable, convenient and ideal location for our trip. When breakfast ran out of something, they replenished it quickly. Person cleaning up the dining area very responsive. They change the breakfast items depending on the day of the week. One day it is eggs and sausage along with the standard fare of self cook waffles, fruit, OJ, milk, etc and eggs and bacon the next day. BTW, the scrambled eggs were surprising good. Coffee machine in dining room does coffee drinks of all kinds; lattes, hotchocolaate, cPlan to stay there on way back through SLC.
Stayed 1 night in Dec 2023
Response from General Manager on 9 Jan 2024
Dear John,We loved having you stay with us at Best Western West Valley Inn. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 Poor

Blanca

Travelled with family, Business traveller
The bathroom are very dirty.
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Blanca,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The elevator was under maintenance, the hot tub was under maintenance, and there was roaches.
Stayed 1 night in Dec 2023
Response from General Manager on 31 Jan 2024
Dear Guest,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very friendly
Stayed 4 nights in Dec 2023
Response from General Manager on 1 Jan 2024
Dear Guest,Thank you for staying with us at Best Western West Valley Inn and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 Terrible

Mitchell

Travelled with partner
Disliked: Amenities, property conditions & facilities
The outside lighting in front is blinding when you’re coming from South to North to turn into the driveway at night. The staff was nice. Linens were clean, carpet in hallways were filthy, elevator door don’t work, nor the side door on west side to come in. The pool was superfluous cleaned, it had a greenish yellow color, my grand children swam in it, and one got sick too his stomach. The spa was empty, and should be hurried, or filled. We had to lay on the bed to watch T.V. Because of the place it was fixed to the wall. We stayed here when it was the Laquinta, but since new owners have taken over, it’s gone to hell in a hand basket. We will never stay here again.
Stayed 3 nights in Dec 2023
Response from General Manager on 1 Jan 2024
Dear Mitchell,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Tremayne

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was just an average stay, nothing amazing. The room could’ve been cleaner, and more attention to details, like room towels. But overall the room served its purpose, I needed a place to sleep and that’s what I did. It would’ve been wonderful if the pool and hot tub were working but I guess you get what you pay for right? I just need a place to sleep and that’s exactly what I got, so I gave it a 2/5, average in my mind. So if you just want to sleep then this is okay, if you expect more than pay more for a better room.
Stayed 4 nights in Dec 2023
Response from General Manager on 1 Jan 2024
Dear Tremayne,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

Hailey

Stayed 1 night in Dec 2023
Response from General Manager on 1 Jan 2024
Dear Hailey,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Jennifer

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from General Manager on 25 Dec 2023
Dear Jennifer,Thank you for staying with us at Best Western West Valley Inn and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 Terrible

Kelvin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
I booked a room with micro and fridge but got put in a room where the ac didn’t work and there was no microwave or refrigerator.
Stayed 1 night in Dec 2023
Response from General Manager on 25 Dec 2023
Dear Kelvin,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very good
Stayed 1 night in Dec 2023
Response from General Manager on 24 Dec 2023
Dear Cristian,We loved having you stay with us at Best Western West Valley Inn. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

2/10 Terrible

Teeaire

Stayed 2 nights in Dec 2023
Response from General Manager on 11 Jan 2024
Dear Teeaire,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

8/10 Good

Beeka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lisa B - Operations Manager on 22 Dec 2023
On behalf of the team at the Best Western West Valley; thank you for being our guest! If you are this way again, we would love to see you.

10/10 Excellent

Cody

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on 21 Dec 2023
Dear Cody,Thank you for choosing us at Best Western West Valley Inn during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager