Terrace/patio

Reviews of Sonesta Simply Suites Salt Lake City Airport

2.5 out of 5
Sonesta Simply Suites Salt Lake City Airport
2170 W North Temple, Salt Lake City, UT

Reviews

8.4

Very good

Rating 10 - Excellent. 316 out of 638 reviews" "
Rating 8 - Good. 189 out of 638 reviews" "
Rating 6 - Okay. 72 out of 638 reviews" "
Rating 4 - Poor. 27 out of 638 reviews" "
Rating 2 - Terrible. 34 out of 638 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Larisa, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Great price, full kitchen, very clean
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Larisa, thank you for sharing your wonderful experience at Sonesta Simply Suites Salt Lake City Airport. We're thrilled to know you found value in our competitively priced accommodation and appreciated our well-equipped, spotless kitchen. Your positive feedback serves as an inspiration to our team to continually deliver impeccable service to all our guests. We hope to host your stay again in the near future.

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff, great and quiet location.
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Adriana, thank you for taking the time to share your positive experience at Sonesta Simply Suites Salt Lake City Airport. It's fantastic to hear that you found our premises pristine and our location suiting your needs for tranquility. We're also glad that our welcoming team members made a lasting impression. We hope to serve you again in the future.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel Was clean and close to the airport.
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Karen, thank you for your superb review. We're thrilled to hear that Sonesta Simply Suites Salt Lake City Airport's cleanliness and proximity to the airport met your needs. We hope your travels bring you back soon. Safe journeys until then!

4/10 Poor

Tracy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is dirty and in need of repair
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
Tracy, we greatly appreciate your feedback. We regret to hear your stay did not meet expectations, particularly in regard to cleanliness and maintenance. Your comments are valuable and will guide us in making necessary improvements with our team members. Your satisfaction is our priority and we hope you'll consider giving us another opportunity to provide a more satisfactory experience.

6/10 Okay

John

Disliked: Amenities
No shuttle to air port had to get us a Uber like said in the reservations
Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar 2024
John, we understand how crucial it is to get to the airport on time and the inconvenience that may arise without such services. While currently not available, reliable transportation alternatives are recommended to ensure needs are met. We believe it's essential to have clear information available and will look into this. Thank you for sharing your experience.

8/10 Good

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar 2024
Jeffery, thank you for choosing Sonesta Simply Suites Salt Lake City Airport and taking the time to rate us. We're glad to note that we were able to deliver a satisfying experience. We hope to have the pleasure of serving you again in the near future.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and budget friendly. Nice motel
Stayed 1 night in Mar 2024
Response from Customer Service on 21 Mar 2024
Charles, thank you for choosing Sonesta Simply Suites Salt Lake City Airport. It's pleasing to hear you found our establishment accommodating and suitable for your budget. We're thrilled that you had a pleasant experience and look forward to welcoming you back in the future.

10/10 Excellent

Cristian

Stayed 7 nights in Mar 2024
Response from Customer Service on 20 Mar 2024
Thank you for the great rating, Cristian!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta Simply Suites Salt Lake City Airport! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Armani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Armani, it's great to see your high rating for Sonesta Simply Suites Salt Lake City Airport! Your satisfaction makes all the hard work of our team members worthwhile. We're eagerly looking forward to your next visit with us. Thank you!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly fine for the price.
Stayed 1 night in Mar 2024
Response from Customer Service on 16 Mar 2024
Linda, we're thrilled to hear that you found value in your stay at Sonesta Simply Suites Salt Lake City Airport. Your satisfaction demonstrates what we strive for - to provide an affordable yet excellent experience. We appreciate your review and hope to welcome you back in the future.

6/10 Okay

Lisa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
HVAC unit wasn’t really functioning properly. Had it set at 64° (heat) & it was too warm - meaning I don’t think it was reading the correct temperature. Refrigerator was noisy.
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Mar 2024
Lisa, it's unfortunate to hear about your discomfort due to the heating unit not performing optimally and the noisy refrigerator. We strive to ensure our guest rooms provide a cozy and peaceful environment. Your feedback is crucial and will aid our ongoing efforts to enhance the guestroom experience. We hope you will consider staying with us again in the future, allowing us to better serve you.

6/10 Okay

Elizabeth

Disliked: Property conditions & facilities
Air fresheners were very strong. Hotel very outdated and in poor condition.
Stayed 1 night in Feb 2024
Response from Customer Service on 8 Feb 2024
Elizabeth, we appreciate your feedback regarding your recent stay. We regret to hear about your discomfort due to the scent in the hotel. Regarding the condition of the property, our team constantly strives to provide a comfortable atmosphere and we're actively making improvements. Your comments will be taken into consideration as we continue our efforts to enhance guest satisfaction.

10/10 Excellent

Emi

Travelled with family
Liked: Staff & service, amenities
The front desk employee, Tristiana was ver helpful
Stayed 1 night in Feb 2024
Response from Customer Service on 6 Feb 2024
Emi, it's delightful to learn that Tristiana, one of our team members, was able to assist you effectively at the front desk of Sonesta Simply Suites Salt Lake City Airport. Our team always strives to provide exceptional service for our valued guests. We look forward to hosting you again in the future.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious, clean and efficient. The free bus to the airport is very helpful.
Stayed 1 night in Jan 2024
Response from Customer Service on 3 Feb 2024
Helen, it's wonderful to hear that you appreciated the roominess and cleanliness of the Sonesta Simply Suites Salt Lake City Airport, as well as the efficiency of our services. We're delighted that our complimentary airport shuttle made your stay even more convenient. We look forward to welcoming you back next time you're in the area.

10/10 Excellent

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tristina was the best!! She helped me out as i booked this for my parents that were at the SLC airport! Service was amazing from her!
Stayed 1 night in Jan 2024
Response from Customer Service on 27 Jan 2024
Mauricio, it's wonderful to know that your parents had an excellent experience at Sonesta Simply Suites Salt Lake City Airport. We'll certainly pass your appreciative words on to Tristina. She's a valuable member of our team who strives to ensure guest satisfaction. We hope to have the pleasure of welcoming your parents back to our hotel in the near future.

10/10 Excellent

Karim Antonio, LYNNWOOD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members are so nice It’s very clean
Stayed 1 night in Jan 2024
Response from Customer Service on 17 Jan 2024
Karim, thank you for your wonderful remarks. We're thrilled to hear that the team at Sonesta Simply Suites Salt Lake City Airport extended their welcoming nature to you and maintained peak cleanliness. We eagerly look forward to your next visit.

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Customer Service on 6 Feb 2024
John, thank you for staying with us at Sonesta Simply Suites Salt Lake City Airport and leaving a wonderful rating. We are thrilled to hear that your experience was excellent. We aim to provide a standout stay for all our guests, and your feedback is validation of these efforts. We anticipate your next visit.

8/10 Good

Sergio

Response from Customer Service on 18 Jan 2024
Sergio, thank you for your recent stay at Sonesta Simply Suites Salt Lake City Airport. We're delighted that your experience was largely positive and we look forward to welcoming you back in the future for an even better experience. Safe travels!

8/10 Good

Erin

Stayed 1 night in Jan 2024
Response from Customer Service on 17 Jan 2024
Erin, thank you for taking the time to rate Sonesta Simply Suites Salt Lake City Airport. We're glad to have provided a pleasant stay and we hope you'll join us again for an even better experience.

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Janice, it's great to hear that your experience at Sonesta Simply Suites Salt Lake City Airport was a satisfying one. We appreciate your feedback and look forward to welcoming you back in your future travels.

10/10 Excellent

Jill, Bend

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unexpectedly lovely with kind, caring staff members. Highly recommend. I gave 4* for property facilities bc there was a broken chair in my room. No biggie but it's what led me to 4* instead of 5. Great location to airport too! Thanks Kassi at front desk for your help!
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Jill, your warm words for Sonesta Simply Suites Salt Lake City Airport are truly appreciated. We're delighted that the team's genuine care, especially Kassi's, left a memorable impression. We also appreciate your feedback on the amenities, and rest assured your remarks will guide our continuous improvement efforts. It's great to know that our strategic location added to your experience. We look forward to your return in the future.

10/10 Excellent

abdula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like it
Stayed 1 night in Dec 2023
Response from Customer Service on 29 Dec 2023
Thank you for the wonderful rating, Abdula!It's fantastic you enjoyed your time at Sonesta Simply Suites Salt Lake City Airport so much! We look forward to hosting you again soon for another amazing experience!

8/10 Good

Gemma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost 5 stars, but there were two negative counts that I've observed. First, the receptionist who received me upon my check in lacked courtesy. Another receptionist was too busy to address my concern about another occupant who was probably cooking something that smelled awful that the stench came through my entry door cracks that I had to cover the gap under the entry door and opened the window until the stench was gone. I was freezing to death during that time. Secondly, the silverware tray was dirty. Thirdly, some occupant's door closed so loudly that it woke me up in my sleep a few times.
Stayed 7 nights in Dec 2023
Response from Customer Service on 22 Dec 2023
Gemma, thanks for letting us know about your recent stay at Sonesta Simply Suites Salt Lake City Airport. It's great to see that you would nearly rate us at 5 stars, yet it's apparent there were several areas we fell short. We apologize for the issue you experienced with our team member's service at check-in and regarding your concern about the smell. Future interactions will focus on greater courtesy and proactive solutions. For cleanliness, your observations provide us with valuable insights for our room services. To address your note on noise, we'll look into possible improvements to ensure undisturbed rest for our guests. Despite these issues, we hope you'll choose to stay with us again in the future.

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Response from Customer Service on 5 Feb 2024
Thanks for the amazing rating, Misty!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sonesta Simply Suites Salt Lake City Airport!

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 10 Dec 2023
Ben, it's wonderful to see that you had a stellar experience at Sonesta Simply Suites Salt Lake City Airport. Our team is always ready to go the extra mile to make your stay comfortable and memorable. We hope to welcome you back soon for another fantastic experience.

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on 13 Feb 2024
Erika, it's great to know your stay at Sonesta Simply Suites Salt Lake City Airport left a positive impression. We're grateful for your rating and look forward to making your next stay even better. Safe travels until then!

10/10 Excellent

Eulalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Customer Service on 7 Feb 2024
Eulalie, thank you for rating your stay at Sonesta Simply Suites Salt Lake City Airport so highly. We're thrilled to know you had a wonderful experience. We can't wait to welcome you back for another exceptional stay.

10/10 Excellent

Efrain

Stayed 4 nights in Nov 2023
Response from Customer Service on 5 Dec 2023
Thanks for the outstanding rating, Efrain!We're delighted your time at Sonesta Simply Suites Salt Lake City Airport was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

6/10 Okay

Lorenzo

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
The beds
Stayed 1 night in Nov 2023
Response from Customer Service on 1 Dec 2023
Lorenzo, it's regrettable to hear your stay didn't completely meet your expectations, specifically in regards to the comfort level of the beds. We appreciate your feedback and will definitely look into this matter to enhance our guest experience. Despite this, we hope your overall experience in the city was enjoyable. We'd certainly appreciate the opportunity to welcome you back in the future.

10/10 Excellent

Diana

Stayed 1 night in Nov 2023
Response from Customer Service on 5 Dec 2023
Diana, it's terrific to hear that you had such a positive experience at Sonesta Simply Suites Salt Lake City Airport. The whole team thanks you for your rating and we're eager to welcome you back on your next visit.

10/10 Excellent

Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
It was very quiet
Stayed 1 night in Nov 2023
Response from Customer Service on 24 Nov 2023
Dallas, it's wonderful to hear that you appreciated the tranquil atmosphere at Sonesta Simply Suites Salt Lake City Airport. We thrive on creating a peaceful environment for our guests and are pleased you enjoyed it. We look forward to hosting you again soon.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on 23 Nov 2023
Lauren, thank you for your excellent rating for Sonesta Simply Suites Salt Lake City Airport. We are elated you enjoyed your stay and had a positive experience. We're looking forward to welcoming you back in the future.

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Customer Service on 17 Nov 2023
John, thank you for your positive rating of Sonesta Simply Suites Salt Lake City Airport. We're thrilled you had a satisfactory stay. Our aim is to provide an exceptional experience for all our guests and we hope to have another opportunity to exceed your expectations. Safe travels until we see you again.

10/10 Excellent

Mary

Stayed 1 night in Nov 2023
Response from Customer Service on 5 Dec 2023
Mary, it's delightful to hear that you had such a memorable experience at Sonesta Simply Suites Salt Lake City Airport. We aim to provide excellent service and it warms our hearts to know we've met your expectations. We look forward to the opportunity of hosting you again soon!

4/10 Poor

Chris

Liked: Cleanliness
Disliked: Property conditions & facilities
Very meh.
There was a surprise $50 incidental fee upon check-in that was not listed anywhere when we booked, as well as a $5/day parking fee, which also was not listed. The lot they charge you to park in is full of pot holes, half-filled with rocks. The rooms are small and old and have some general wear. Our tub drain did not close. There was no hot water for the first 5-10 minutes of a shower, until it became extremely hot all at once. Though having a fridge was nice, it was extremely loud at times. The rooms are just loud as well from neighboring guests; thin walls and floors, can hear people's conversations in the hallways. Trains and nearby airplanes taking off are easily heard all day and night. Anything in the bathroom is just as loud in the rest of the room. The bed was very firm, which some prefer and others hate, so take it or leave it. The TV remote and TV were of 2 different brands and did not work together, so we had to manually control the TV. Some good parts: Though we didn't use it all, it was nice to have a fridge, sink, stove, dishwasher, cookware, dishware, and microwave in the room. I liked the pillows. The a/c and heater was quick and efficient.
Stayed 2 nights in Nov 2023
Response from Customer Service on 14 Nov 2023
Chris, we appreciate you taking your time to write a review. It's disheartening that your experience was not as seamless as you expected. While we do have some additional charges, they are typically communicated prior, we regret any confusion you had. We also apologize for any discomfort you experienced in your room and the inconvenience with regards to the bathroom and noise levels. We understand how these aspects could hinder your experience.On a positive note, we are glad to hear that the in-room amenities, especially the kitchenette and climate control system, served you well. You've also mentioned your preference for our pillows, which is quite refreshing to hear. Your inputs are valuable and will certainly assist in our efforts to further improve.Thank you again, Chris. We hope you would consider giving us another chance to better serve you in the future.

2/10 Terrible

Ron

Stayed 3 nights in Nov 2023
Response from Customer Service on 5 Dec 2023
We appreciate your feedback, Ron.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

william

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and comfortable. Can park there for nominal fee while away on business. Staff friendly and helpful
Stayed 1 night in Nov 2023
Response from Customer Service on 8 Nov 2023
William, it's wonderful to hear that you enjoyed your stay at Sonesta Simply Suites Salt Lake City Airport. We pride ourselves on maintaining clean and cozy accommodations and offering convenient parking options. Our team members' friendliness and assistance are hallmarks of our service. Thank you for choosing us for your business trip; we hope to welcome you back in the future.

10/10 Excellent

Nicco

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Customer Service on 1 Nov 2023
Nicco, we’re thrilled to see you enjoyed your stay at Sonesta Simply Suites Salt Lake City Airport. We sincerely appreciate your high rating and hope to welcome you back in the future.

10/10 Excellent

Douglas

Stayed 1 night in Oct 2023
Response from Customer Service on 18 Nov 2023
Thank you for the fantastic rating, Douglas!It's outstanding you had such a wonderful experience at Sonesta Simply Suites Salt Lake City Airport. We care about the satisfaction of our guests. We can't wait to see you again soon!

6/10 Okay

fabrice

Stayed 2 nights in Oct 2023
Response from Customer Service on 17 Nov 2023
We appreciate the feedback, Fabrice.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Toai

Business traveller
Stayed 4 nights in Oct 2023
Response from Customer Service on 28 Oct 2023
Thanks for the perfect rating, Toai!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Sonesta Simply Suites Salt Lake City Airport.Have a wonderful day!

8/10 Good

Nicholas

Travelled with partner
Liked: Staff & service
It was a good size of room for 2 people and a really good price for being down town, close to alot of places! Came with a nice little kitchenette setup thats really convenient if you're staying for more than a few days and again for the price! I just noticed there was hair on the bathroom floor and on side of the tub from previous guests. I would look into this hotel if I were to stay in this area again.
Stayed 1 night in Oct 2023
Response from Customer Service on 23 Oct 2023
Nicholas, we're delighted to hear that you appreciated the spaciousness and affordability of your room at Sonesta Simply Suites Salt Lake City Airport, not to mention its convenient location and useful kitchenette. Yet, your feedback concerning the cleanliness of your bathroom has been noted. We certainly strive towards total cleanliness and thank you for bringing this to our attention. It's heartening that you would consider us for your future stay, and we're certainly looking forward to your next visit.

10/10 Excellent

Karlee

Stayed 1 night in Oct 2023
Response from Customer Service on 31 Oct 2023
Karlee, thank you for staying at Sonesta Simply Suites Salt Lake City Airport. We're genuinely delighted that you had a satisfying experience with us. We look forward to welcoming you back on your next visit to Salt Lake City!

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Oct 2023
Response from Customer Service on 21 Oct 2023
Nicholas, it's wonderful to read that you found the Sonesta Simply Suites Salt Lake City Airport to be neat and well-maintained. We take cleanliness seriously and it is always rewarding when guests recognize our efforts. We look forward to welcoming you back in the near future.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good airport hotel
Very good airport hotel. I was on my own but the apartment was big enough for 4. Clean and was able to boil water as I like tea, unlike other hotels that only have a coffee machine. So was extremely happy with my stay and can certainly recommend the hotel to other travelers.
Stayed 1 night in Oct 2023
Response from Customer Service on 17 Oct 2023
Patrick, it brings us immense joy to know that you discovered the Sonesta Simply Suites Salt Lake City Airport to be beyond satisfactory. It's delightful to hear that the size of our apartments were ample enough to accommodate larger groups, even while traveling solo - we certainly strive to provide our guests with the most spacious and comfortable conditions.Your kind recommendation of our hotel to other travelers genuinely encourages us. Patrick, the Sonesta Simply Suites Salt Lake City Airport team cherishes your feedback and feels rewarded knowing you had an extremely satisfactory stay. We eagerly look forward to presenting you with another exceptional experience upon your future visits.

4/10 Poor

Noah

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Time for new management? Or renovation…
This hotel is near its end. Expect poor conditions- damaged furniture, missing TV, low quality toiletries, mismatched towels, broken air conditioning, smoke detectors chirping, destroyed carpet, no usb outlets, odd smells, old grungy furniture, ultra low quality cabinetry…. This hotel should be in the $65 price range.
Stayed 1 night in Oct 2023
Response from Customer Service on 16 Oct 2023
Noah, it is deeply regretful to learn about your dissatisfaction with your stay. The multitude of issues you encountered is far from the dependable and comfortable experience we aim to provide. We sincerely apologize for the discomfort brought about by the condition of the furniture and carpet, and rest assured that receiving feedback about such matters is invaluable as it helps us identify areas where enhancement is needed.We apologize for the disappointment caused by the toiletries and mismatched towels in your suite, these are concerns that we are taking to heart. Additionally, your comment regarding the chirping smoke detector and broken air conditioning is seriously troubling, we want to express our regret over these incidents and assure you that steps will be taken to further improve our facility maintenance.Regarding your comment about some odd smells, we want to assure you that we place high importance on our guests' comfort and sensory experiences, and view it as an essential element of our service delivery. The noted issues here will be reviewed with the relevant departments to ensure they are addressed. Moreover, we will share your dissatisfaction over the price with our team - we strive to deliver valuable experiences commensurate with our rates and are sorry to have missed the mark during your stay.We genuinely appreciate your feedback, as it gives us a concrete basis for improvement. We are sincerely apologetic for your recent experience and would welcome the opportunity to make it up to you during a future stay. We are committed to working diligently to ensure that the standards you were expecting are met and exceeded in the future.

10/10 Excellent

Ashley M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and kind. The room was super clean and well put together. Inly complaint I have is with the larking situation.
Stayed 3 nights in Oct 2023
Response from Customer Service on 14 Oct 2023
Ashley, your positive words about your time at Sonesta Simply Suites Salt Lake City Airport genuinely warm our hearts. We're thrilled to hear how highly you regarded the excellent service extended by our team members, whose kindness evidently contributed to your delightful stay. Your mentions of the impeccably clean room that was well-arranged adds further joy to our team's accomplishment - ensuring our valued guests relish their time spent with us.We're sincerely sorry, though, to know about the inconvenience you faced related to parking. Although we wish to provide the best to our guests, we acknowledge that sometimes certain aspects may not meet up to your expectations, as seems the case here. Rest assured your concern over the parking situation is not taken lightly and will be considered seriously in our future strategies to enhance the overall guest experience.We truly value the time you took to share your thoughts. Its through feedback like yours that we continually refine our guests' experience. We hope we'll have the pleasure of welcoming you back at Sonesta Simply Suites Salt Lake City Airport where an impeccable room and our ever-attentive team members eagerly await.

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks. Easy in and out from airport
Stayed 1 night in Oct 2023
Response from Customer Service on 14 Oct 2023
Thanks for the 4/5 rating, Michael!We're thrilled you enjoyed your time at Sonesta Simply Suites Salt Lake City Airport so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excellent

Levy

Stayed 1 night in Oct 2023
Response from Customer Service on 2 Nov 2023
Levy, thank you for taking the time to rate Sonesta Simply Suites Salt Lake City Airport. We're delighted that your stay was satisfactory. If there's anything you particularly enjoyed or any area we could have improved upon, feel free to share. We look forward to welcoming you back!

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Good.
Stayed 1 night in Sep 2023
Response from Customer Service on 13 Oct 2023
Helen, we're thrilled to hear that you had an excellent experience at Sonesta Simply Suites Salt Lake City Airport. We strive to provide our guests with rewarding and relaxing stays and are delighted you appreciated our efforts. Thank you for sharing your kind words, and it's our hope that we'll have the pleasure of welcoming you back again in the future.