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Very nice property and clean rooms. A few dining options nearby and close to freeways. I would stay here again.
Scott
Stayed 2 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Scott, thank you for taking the time to share your experience at Sonesta Simply Suites Salt Lake City Airport. We're delighted to hear that you appreciated the cleanliness of our rooms and the convenient location near dining options and freeways. It would be our pleasure to accommodate you on your next visit.
Peter, it's wonderful to hear you found the Sonesta Simply Suites Salt Lake City Airport to be a fantastic choice for your budget accommodations. We're glad our proximity to the airport served your requirements. We look forward to hosting you again in the future.
I would stay again the only issue that I have with this.Can you see this in a lot of the smaller hotels?Interestingly, not in the bigger, like the Hyatt's and the Hiltons and the Marriott's.But they will hold on to your deposit 472 ten days and they don't need to.
It is strictly a money.Grab and leverage holding on to your phones as if you think even a $25 deposit times a 1000 customers is $25000.They keep in their account instead of returning to you immediately.My recommendation give them a cash deposit
andrew
Stayed 3 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Andrew, it's fantastic to learn that you'd choose to stay at Sonesta Simply Suites Salt Lake City Airport again. Your insights on the deposit policy are valued; it certainly wasn't our intent to make any guest feel inconvenienced. This practice is common, although timeframes can vary. Your feedback presents us with an opportunity to improve and rethink our approach. We'd be thrilled to welcome you back in the future.
Steven, it's wonderful to hear you enjoyed your stay at Sonesta Simply Suites Salt Lake City Airport. We strive to provide our guests with a comfortable and pleasant experience. We're looking forward to welcoming you back next time you're in Salt Lake City. Safe travels!
Close to airport. Free shuttle for airport. Friendly staff.
Colette
Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr 2024
Colette, it's terrific to hear that you found the proximity of Sonesta Simply Suites Salt Lake City Airport to the airport convenient, and that you made use of our complimentary shuttle service. We're glad to know our friendly team members made a great impression on you. Your kind words are appreciated and we look forward to welcoming you back on your next visit to Salt Lake City.
Edwin, it's pleasing to hear that the Sonesta Simply Suites Salt Lake City Airport's convenient location met your travel needs. Our team is continuously dedicated to providing a comfortable and efficient experience for our guests. We appreciate your feedback and look forward to welcoming you back during your next trip.
Phebe, it seems your experience didn't meet your expectations. We appreciate the feedback, even when it is just a rating, as it helps us improve. We're committed to providing the highest level of accommodations and service, and we hope for an opportunity to restore your confidence in us.
Dion, thank you for sharing your experience at Sonesta Simply Suites Salt Lake City Airport. We're delighted to hear that you appreciated the property. Your positive feedback is greatly encouraging to all of us. We look forward to welcoming you back soon.
Damir, thank you for taking the time to share your feedback. At Sonesta Simply Suites Salt Lake City Airport, we strive to offer excellent value with our clean, comfortable rooms. We're very glad that you appreciated this during your stay. Looking forward to welcoming you back in the future.
Staff was friendly and the entire building was super clean
Wanda
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Wanda, we're thrilled you found our team members at Sonesta Simply Suites Salt Lake City Airport to be friendly and our premises extremely well-kept. We genuinely appreciate your kind review and look forward to making your next stay just as enjoyable.
2/10 Terrible
Anastasia
15 Apr 2024
Disliked: Amenities
Rooms looked better than overall hotel.
Anastasia
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Anastasia, we appreciate your feedback. While it's positive to hear that you found our rooms appealing, we understand that the overall appearance didn't meet your expectations. Kindly know that we continuously strive to improve all areas of our property for guest satisfaction. Thank you for staying with us.
When selecting a hotel, one criteria wss that it served breakfast. We were surprised to learn it did not serve breakfast. There was s small kitchenette with limited dishes. There were signs everywhere saying to just ask for more dishes. The front desk looked shocked when i asked for more dishes. The dishes in the room felt dirty. There was only one single serve coffee filter in the room. In the laundry room where there was coffee, i took the last paper cup.
There was no charm to the hotel.
Jerry
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Jerry, it's regrettable to hear your experience didn't meet your expectations. While our hospitality model includes an in-room kitchenette, we understand you had issues with the breakfast availability and the kitchenware. This serves as valuable feedback and will be duly noted. We apologize if the cleanliness of dishes and availability of coffee didn't match your standards. Regarding the ambience of our premises, we strive for an efficient, no-nonsense setting which may differ from traditional hotel vibes. Your observation inspires us to reevaluate how we can blend function and charm more optimally. Thank you for your feedback.
10/10 Excellent
Carla
Travelled with family, Travelled with group
10 Apr 2024
Liked: Cleanliness, amenities
Nice place
Carla
Stayed 1 night in Apr 2024
Response from Customer Service on 12 Apr 2024
Carla, we're delighted to hear that you found Sonesta Simply Suites Salt Lake City Airport to be a nice place. We strive to provide a welcoming and comfortable stay for all our guests. Looking forward to welcoming you back in the future!
Kamaria, it's great to know that you had a wonderful experience at Sonesta Simply Suites Salt Lake City Airport. Your high rating is very appreciated and serves as a testimony of our continued commitment to deliver an exceptional stay. We hope to have the pleasure of welcoming you back on your future visits.
8/10 Good
Tracy, Buhl
9 Apr 2024
Liked: Cleanliness, staff & service
Tracy
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
Tracy, thank you for taking the time to rate your recent stay at Sonesta Simply Suites Salt Lake City Airport. We value your feedback to improve guest experiences. Your return visit would be greatly anticipated.
Jorge, it's brilliant to know you appreciated the cleanliness and affordability of Sonesta Simply Suites Salt Lake City Airport. Our goal is always to provide superior service, and your feedback underlines our commitment. We hope you'll stay with us again soon.
Brian, it's wonderful to hear that you had a seamless check-in experience at Sonesta Simply Suites Salt Lake City Airport. We're delighted that our welcoming team members made your stay memorable. We look forward to your return in the near future!
Dean, thank you for staying with us at Sonesta Simply Suites Salt Lake City Airport and providing your feedback. We are glad to see we have met your expectations, and hope we'll have the opportunity to exceed them during your next visit.
Would definitely stay again. A few minor things that needed attention but nothing major.
Nicole
Stayed 3 nights in Mar 2024
Response from Customer Service on 8 Apr 2024
Nicole, it's wonderful to hear that you'd choose to stay at Sonesta Simply Suites Salt Lake City Airport again. We appreciate your constructive feedback about the minor matters. Rest assured, we're focused on delivering the best possible guest experience and we're committed to making necessary improvements. We hope to welcome you back soon.
It was nice but the grill wasn’t working. Everything else was lovely
Danielle
Stayed 2 nights in Mar 2024
Response from Customer Service on 7 Apr 2024
Danielle, we appreciate you taking the time to share your experience at Sonesta Simply Suites Salt Lake City Airport. It's wonderful to hear you found everything to your liking, with the exception of our grill which is disappointing. We value your feedback and will certainly look into this aspect to ensure a more seamless experience for all our guests. Hoping to see you again soon.
Traci, it's great to hear you enjoyed your time at Sonesta Simply Suites Salt Lake City Airport. Our location near the airport and the friendliness of our team members are points of pride for us. We look forward to welcoming you back the next time your travels bring you to Salt Lake City.
8/10 Good
Thomas
3 Apr 2024
Thomas
Stayed 7 nights in Mar 2024
Response from Customer Service on 24 Apr 2024
Thank you for the 4-star rating, Thomas!We are delighted to see that you had a wonderful time at Sonesta Simply Suites Salt Lake City Airport. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!
Larisa, thank you for sharing your wonderful experience at Sonesta Simply Suites Salt Lake City Airport. We're thrilled to know you found value in our competitively priced accommodation and appreciated our well-equipped, spotless kitchen. Your positive feedback serves as an inspiration to our team to continually deliver impeccable service to all our guests. We hope to host your stay again in the near future.
Adriana, thank you for taking the time to share your positive experience at Sonesta Simply Suites Salt Lake City Airport. It's fantastic to hear that you found our premises pristine and our location suiting your needs for tranquility. We're also glad that our welcoming team members made a lasting impression. We hope to serve you again in the future.
Karen, thank you for your superb review. We're thrilled to hear that Sonesta Simply Suites Salt Lake City Airport's cleanliness and proximity to the airport met your needs. We hope your travels bring you back soon. Safe journeys until then!
Tracy, we greatly appreciate your feedback. We regret to hear your stay did not meet expectations, particularly in regard to cleanliness and maintenance. Your comments are valuable and will guide us in making necessary improvements with our team members. Your satisfaction is our priority and we hope you'll consider giving us another opportunity to provide a more satisfactory experience.
6/10 Okay
John
22 Mar 2024
Disliked: Amenities
No shuttle to air port had to get us a Uber like said in the reservations
John
Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar 2024
John, we understand how crucial it is to get to the airport on time and the inconvenience that may arise without such services. While currently not available, reliable transportation alternatives are recommended to ensure needs are met. We believe it's essential to have clear information available and will look into this. Thank you for sharing your experience.
Jeffery, thank you for choosing Sonesta Simply Suites Salt Lake City Airport and taking the time to rate us. We're glad to note that we were able to deliver a satisfying experience. We hope to have the pleasure of serving you again in the near future.
Charles, thank you for choosing Sonesta Simply Suites Salt Lake City Airport. It's pleasing to hear you found our establishment accommodating and suitable for your budget. We're thrilled that you had a pleasant experience and look forward to welcoming you back in the future.
10/10 Excellent
Cristian
19 Mar 2024
Cristian
Stayed 7 nights in Mar 2024
Response from Customer Service on 20 Mar 2024
Thank you for the great rating, Cristian!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta Simply Suites Salt Lake City Airport! We hope you plan on staying with us again soon!We're looking forward to your next visit!
Armani, it's great to see your high rating for Sonesta Simply Suites Salt Lake City Airport! Your satisfaction makes all the hard work of our team members worthwhile. We're eagerly looking forward to your next visit with us. Thank you!
Linda, we're thrilled to hear that you found value in your stay at Sonesta Simply Suites Salt Lake City Airport. Your satisfaction demonstrates what we strive for - to provide an affordable yet excellent experience. We appreciate your review and hope to welcome you back in the future.
HVAC unit wasn’t really functioning properly. Had it set at 64° (heat) & it was too warm - meaning I don’t think it was reading the correct temperature.
Refrigerator was noisy.
Lisa
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Mar 2024
Lisa, it's unfortunate to hear about your discomfort due to the heating unit not performing optimally and the noisy refrigerator. We strive to ensure our guest rooms provide a cozy and peaceful environment. Your feedback is crucial and will aid our ongoing efforts to enhance the guestroom experience. We hope you will consider staying with us again in the future, allowing us to better serve you.
6/10 Okay
Elizabeth
7 Feb 2024
Disliked: Property conditions & facilities
Air fresheners were very strong. Hotel very outdated and in poor condition.
Elizabeth
Stayed 1 night in Feb 2024
Response from Customer Service on 8 Feb 2024
Elizabeth, we appreciate your feedback regarding your recent stay. We regret to hear about your discomfort due to the scent in the hotel. Regarding the condition of the property, our team constantly strives to provide a comfortable atmosphere and we're actively making improvements. Your comments will be taken into consideration as we continue our efforts to enhance guest satisfaction.
10/10 Excellent
Emi
Travelled with family
6 Feb 2024
Liked: Staff & service, amenities
The front desk employee, Tristiana was ver helpful
Emi
Stayed 1 night in Feb 2024
Response from Customer Service on 6 Feb 2024
Emi, it's delightful to learn that Tristiana, one of our team members, was able to assist you effectively at the front desk of Sonesta Simply Suites Salt Lake City Airport. Our team always strives to provide exceptional service for our valued guests. We look forward to hosting you again in the future.
The rooms are spacious, clean and efficient. The free bus to the airport is very helpful.
Helen
Stayed 1 night in Jan 2024
Response from Customer Service on 3 Feb 2024
Helen, it's wonderful to hear that you appreciated the roominess and cleanliness of the Sonesta Simply Suites Salt Lake City Airport, as well as the efficiency of our services. We're delighted that our complimentary airport shuttle made your stay even more convenient. We look forward to welcoming you back next time you're in the area.
Tristina was the best!! She helped me out as i booked this for my parents that were at the SLC airport! Service was amazing from her!
Mauricio
Stayed 1 night in Jan 2024
Response from Customer Service on 27 Jan 2024
Mauricio, it's wonderful to know that your parents had an excellent experience at Sonesta Simply Suites Salt Lake City Airport. We'll certainly pass your appreciative words on to Tristina. She's a valuable member of our team who strives to ensure guest satisfaction. We hope to have the pleasure of welcoming your parents back to our hotel in the near future.
The pictures are not as advertised. The 2 front desk ladies (who were very nice) said they’ve told hotels.com that their pictures are incorrect but they won’t update them. I booked the suite with the separate sitting room. They no longer have any couches. The have a queen in one bdrm and a queen in the living room (no more sitting furniture). Room was clean but front entry and hallway were very old and dirty.
I would not stay there again.
Verified traveller
Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan 2024
Your dissatisfaction with the room layout and common areas is taken very seriously. We understand the importance of accurate photos on websites and will continue our efforts to rectify this. Furthermore, we will employ more rigorous standards to ensure the cleanliness of all areas. We regret that this experience did not meet your expectations, and hope to have a chance to display our true standards in the future.
Karim, thank you for your wonderful remarks. We're thrilled to hear that the team at Sonesta Simply Suites Salt Lake City Airport extended their welcoming nature to you and maintained peak cleanliness. We eagerly look forward to your next visit.
10/10 Excellent
John
17 Jan 2024
John
Stayed 1 night in Jan 2024
Response from Customer Service on 6 Feb 2024
John, thank you for staying with us at Sonesta Simply Suites Salt Lake City Airport and leaving a wonderful rating. We are thrilled to hear that your experience was excellent. We aim to provide a standout stay for all our guests, and your feedback is validation of these efforts. We anticipate your next visit.
8/10 Good
Sergio
16 Jan 2024
Sergio
Response from Customer Service on 18 Jan 2024
Sergio, thank you for your recent stay at Sonesta Simply Suites Salt Lake City Airport. We're delighted that your experience was largely positive and we look forward to welcoming you back in the future for an even better experience. Safe travels!
Spacious room. The queen bed was a bit too soft for our taste.
DAVID
Stayed 1 night in Jan 2024
Response from Customer Service on 17 Jan 2024
David, thank you for your review. We're delighted to know that you appreciated the spaciousness of your room at Sonesta Simply Suites Salt Lake City Airport. We've noted your feedback regarding the firmness of the queen bed and will take it into consideration. We hope to welcome you back in the future.
Joshua, thank you for your top-rated review. It seems Sonesta Simply Suites Salt Lake City Airport was able to meet your expectations. We're always striving to create a superb experience for our guests. Looking forward to seeing you back next time.
8/10 Good
Erin
15 Jan 2024
Erin
Stayed 1 night in Jan 2024
Response from Customer Service on 17 Jan 2024
Erin, thank you for taking the time to rate Sonesta Simply Suites Salt Lake City Airport. We're glad to have provided a pleasant stay and we hope you'll join us again for an even better experience.
Hotel is quite old and in need of updating. Nothing works well... poor shower, poor toilet operation, loud refrigerator, coffee pot barely worked, coffee went everywhere, quite noisy. BUT the staff was very, very nice.
Darci
Stayed 1 night in Jan 2024
Response from Customer Service on 19 Jan 2024
Darci, we appreciate your feedback and are disheartened to learn of your unsatisfactory experience with amenities in your room. It's regrettable that these distractions hampered your stay. However, we are glad that our team members were able to show their dedication to providing excellent service despite the challenges. Your input will be well-regarded in our continuous efforts to enhance all aspects of our guest experience.
Sherry, it's wonderful to hear that you appreciated the cleanliness of your room at Sonesta Simply Suites Salt Lake City Airport. We're also thrilled that our team members impressed you with their friendliness and helpfulness. We look forward to hosting you again in future.
Janice, it's great to hear that your experience at Sonesta Simply Suites Salt Lake City Airport was a satisfying one. We appreciate your feedback and look forward to welcoming you back in your future travels.
Unexpectedly lovely with kind, caring staff members. Highly recommend. I gave 4* for property facilities bc there was a broken chair in my room. No biggie but it's what led me to 4* instead of 5. Great location to airport too! Thanks Kassi at front desk for your help!
Jill
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Jill, your warm words for Sonesta Simply Suites Salt Lake City Airport are truly appreciated. We're delighted that the team's genuine care, especially Kassi's, left a memorable impression. We also appreciate your feedback on the amenities, and rest assured your remarks will guide our continuous improvement efforts. It's great to know that our strategic location added to your experience. We look forward to your return in the future.
Thank you for the wonderful rating, Abdula!It's fantastic you enjoyed your time at Sonesta Simply Suites Salt Lake City Airport so much! We look forward to hosting you again soon for another amazing experience!