Deluxe Suite, 1 Queen Bed | Premium bedding, down duvets, pillow-top beds, in-room safe
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Reviews of Capital Hotel

2.5 out of 5
Capital Hotel
Filooris Ave, Garapan, Saipan

Reviews

6.0
Rating 10 - Excellent. 11 out of 71 reviews" "
Rating 8 - Good. 13 out of 71 reviews" "
Rating 6 - Okay. 24 out of 71 reviews" "
Rating 4 - Poor. 11 out of 71 reviews" "
Rating 2 - Terrible. 12 out of 71 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Rebekka

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Pool, No Gym, Unsanitary
Capital hotel was not great at all. Their amenities showed they had a pool, gym and other hood and refreshing places to go to, so I booked it. I went there.. they said pool is at the other hotel they own and we would have to tell them if we want to go there every.single.time. That was so inconvenient, so we said maybe whatever, we won’t use it I guess. Next was the room.. we walk in, and it smells old and musky.. I started coughing. Bed is a bit hard, I was tired and we chose to ignore it saying “we get what we pay for.. cheap”. After I decided to take a shower after a long day. I turn on the shower and it stinks.. smells like sewer.. I was hoping it would go away, but it did not the entire time.. so that entire time I was sniffing that digesting order into my system. I came out of the shower and was upset.. told my brother this isn’t it and I can’t stay here for almost a week for this kind of thing.. I was gonna let it slide. So same night we contacted Hotel.com and the agent was so helpful and understanding after letting them know we can check out same night to get a new hotel. Capital hotel didn’t even offer a new room or any other courtesy. It was upsetting. Glad we got a refund back from through Hotel.com because Capital Hotel didn’t want to refund and only later tried to offer other things after we had to look for a hotel at 3am. We left same night and the front desk only ask if we’re leaving and we can come back at 8am to try and get a refund. Ugh.
Stayed 5 nights in May 2023
Response from Tony on 27 May 2023
Dear Ms. Rebekka,Thank you for bringing this issue to our attention. Your review of your recent stay at our hotel is greatly appreciated and your comments about aspects of the room that need updating is now well addressed and seriously taking care of. Your feedback is truly helpful to us and a challenge as we always strive to guarantee a worthy stay of each and everyone of our guest.I am are very sorry to know that your experience in our hotel is not as great as we always wanted our guest to have- please know that our top most priority and mission is to provide excellent guest experiences, hence I deeply apologize to have let you experience the opposite and have let you down.Rest assured that we will do our best to make sure this doesn't happen again in the future and we have seriously taken your feedback on board and our entire team will work hand in hand to make improvements accordingly.I hope that we can change your perspective to our hotel and would consider on visiting us again on your next visit to our beautiful Island of Saipan. Please feel free to reach out to me directly if you would be willing to give us a chance to turn your experience around. It would really be my pleasure to have and welcome you back.With much appreciation,Tony ReyesManager

6/10 Okay

Lourdes, Tamuning

Liked: Staff & service
Across run down dilapidated property.
Stayed 2 nights in Jul 2022
Response from Jhe on 23 Aug 2022
Hi Ms. Lourdes,Thank you for your post stay review. Rest assured that we are doing our very best to upgrade our property and continuously improving our facilities and services.Have a good day, hope you'll still consider staying in our hotel on your next visit.Warm regards,Front Desk

8/10 Good

Yojin

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from BGE Team on 31 Dec 2019
Thank you for choosing to stay at our hotel. We hope to see more of you in the near future.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches every where! Toilet clogged up! TV doesnt work. Room smells terrible Not a decent playbto stay at
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was convenient.
Stayed 3 nights in Jul 2018
Response from Front Desk on 8 Aug 2018
Thank you for your comments and look forward to your stay again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Great location! Friendly staff! But we hope that we had hot shower.. that's the only thing to be improved.however overall awesome!!
Stayed 4 nights in May 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sucky dog
Water from faucets is salty as f*%#. Charged me $70 for late check out. One English channel on tv. Old but ok if there is nowhere else to stay.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service. Not helpful. Everything costs money
The air conditioner was dripping the water from day one to final day. Nobody came to fix. Borrow the iron - US$5, Rent a safety box- US$5, extend the stay after 12pm - only allow to 3 pm and it costs US$30.

6/10 Okay

yes, youngin

Disliked: Cleanliness, property conditions & facilities, room comfort
돈 값어치만큼의 호텔이다.
그래도 비슷한 값의 한국 게스트하우스 보다는 훨씬 낫다.걸어서 i love saipan까지 5분 정도 거리이고,낡기는 했어도 창이없거나 비좁은 게스트하우스 보다는 높은 점수를 주고싶다.

6/10 Okay

albert, new york

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
good location
great location, great internet connection. the staff doesnt speak good english.

6/10 Okay

Verified traveller

Clean and good price
Was a good place to stay for a layover or overnight stay. Room was fine for price and staff was able to let me in at 2am. Area is fine.

6/10 Okay

Kameron, J

Liked: Cleanliness, staff & service, room comfort
Looks can be deceiving
Americans looking to stay here, don't expect your typical hotel experience. I'll start with some cons: -Any amenity comes with a cost (iron, extra pillows, extra blanket, etc). -The wifi is miserable at best. When we talked to the staff about it, they didn't seem concerned and nothing changed. -The rooms are extremely small. If you're traveling with more than two people or with kids, keep looking. -Not a picturesque location. The hotel is imbedded into a neighborhood across from an abandoned bowling center and several homes. Within walking distance to the town center, but certainly not a waterfront resort. Pros: -For the most part, the staff was helpful and friendly. They ensured we received our breakfast and were very polite. -The vintage look and feel of the hotel made it more authentic to Saipan. World travelers will enjoy this hotel, business travelers may not. -While a small room, it was well refurbished and very clean. Air conditioning worked wonderfully and no problems whatsoever with the shower or toilet.
Two twin room
Common area outside the rooms
View from front of hotel
Hotel entrance

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location!
Girly/Girlie was very friendly and helpful. This place is minutes walking from everything in Garapan, i.e. the Fiesta Hotel, Himawari, etc. It would be nice if the hotel offered an airport pick-up service.

8/10 Good

Travis

Disliked: Property conditions & facilities
Affordable in a nice location
Good spot. Very reasonable room, wifi was good. Not the cleanest hotel but overall good deal.
Response from General Manager on 12 Oct 2016
Thank you for your review, it is very much appreciated. We look forward to your next visit.

6/10 Okay

Bill, Guam

fair value for the price
I have stayed here in the past. Its a small functional room that is excellent for someone on business who is spending the majority of the day outside. The TV offers 4 channels only one is in English but the WiFi is good so if you have a computer the options are there. Lots of hot water and within easy walking distance of the sites.
Response from The Management on 12 Oct 2016
Thank you for your review, it is very much appreciated.

6/10 Okay

Rob, Tamuning

Disliked: Room comfort
Good location
Overall it was ok. The bed was not great. Location was good for the price.

6/10 Okay

Verified traveller

Liked: Staff & service
Capital Hotel Saipan
Convenient hotel for one-night layover. Clean, simple, nothing fancy. Comfortable bed. AC worked well. Friendly staff. Wi-Fi was somewhat problematic connecting initially, but worked ok. Rude, noisy smokers congregate in the courtyard area and smoke tends to filter under the door. The door is also thin and the sound of noisy, undisciplined brat children of other guests was annoying. Also expect to be awakened early by crowing roosters in the neighborhood. Immediate neighborhood seemed a bit sketchy but didn't feel there was any security problem. About 2-4 block walk to shopping and dining. Tap water was too salty to drink.
Response from General Manager on 12 Oct 2016
Pls. note that tap water is not drinkable on Saipan. We apologize for your inconvenience with other hotel guests and neighborhood. Thank you for your review and we look forward to your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for family
Much better than our expected. The suite is terrific for family with two rooms, two double beds. The location of the hotel is good. We will definitely choose this hotel if visiting Saipan in future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Poor customer service, no parking, room is small and moldy and cigarette smell. Shower is super hot or super cold and the shower head holder is broken. They shut the power of our room and didnt asked us if we had food in the refrigerator or any perishable that could have rot.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really bad
No house keeping. Centipedes all over the room. Hot water always being turned off.

8/10 Good

Julie, San Francisco, CA

Liked: Cleanliness, property conditions & facilities, room comfort
Clean, fast internet, close to everything
I stayed here with a business colleague when all of the resorts were sold out. The rooms were clean. The shower was hot. The air con worked great. The bed was comfortable, the pillows were soft. It was also very quiet. The internet was fast and reliable in the room. We stayed in rooms 201 and 209 - mini suites with kitchenette and separate bedroom. As a woman, I felt safe and everything was in walking distance. The locals were improving and paving the road in front of the hotel, which when finished will be a plus. They didn't start work until after 8 am so sleep was easy. There was easy parking if you have a rental car. I was very satisfied with all of the basic amenities for the price. I highly recommend this hotel for under $100 per night.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice to stay here

6/10 Okay

Jerome, Guam

Liked: Staff & service
Disliked: Room comfort
Bed needs an upgrade!!!!
I got to the hotel late and found the gate locked, a secured hotel. I havent seen that in a long time. I checked in and the lady walked with me to show me the room. You can order breakfast before midnight and have it delivered to the room in the morning. The bed is what killed it. I was tired and it was like sleeping on hardwood floor. It was a thin matress placed on panel, if you are over 200lbs, you are bound for a rough night. I checked out early the next morning to notice anything else.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Staff were good, however, room facilities are not updated. Taking bath is like going to the beach...salty. Lastly, kind of noisy (from guest) on some time of the day Price vs

10/10 Excellent

Douglas W, Honolulu, HI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VALUE, LOCATION & SERVICE!!!
2.15.15 This property is well-appointed, attractive. Great WiFi. $25 fee for airport transfers. Mini-fridge and desk in the room. Comfortable bed. Reliable A/C. Great HOT water with strong pressure for showering. A hotpot can be borrowed from staff. Located centrally, within walking distance of an Outlet Mall, dozens of good restaurants/bars. Modern, safe supermarkets close by for odds & ends, snacks. A do-it-yourself laundromat next door. The Front Desk staff could not have been more friendly, accommodating and helpful ... ALL of them! Housekeeping staff superb in every attention to detail! Rental cars available on-site for another good value! From beginning to end a TERRIFIC experience! Again, VALUE, LOCATION & SERVICE! I will without a doubt stay at Capital Hotel on future visits to Saipan!

6/10 Okay

Blair, USA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good enough and super cheap
If you're visiting Saipan, you don't want to be spending any time in your hotel other than sleeping so this is plenty good enough.

10/10 Excellent

Skip, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff
I enjoyed the staff and the assistance they gave to me. The stay was enjoyable and I got to do all that I wanted to. Again, I thank you for your assistance.

2/10 Terrible

Miho

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
最悪！
中国人ばっかりのホテルで、お客のマナーも最悪。フロント前の椅子とテーブルを自分たちのリビングとして使用している有り様。セキュリティボックスが使用できなかったり、冷蔵庫のスイッチは入っていなかったり、大きいゴキブリが天井に居たり、さらにどう見てもダブルサイズのベットがクイーンサイズとなっているのはおかしい‼️ 深夜便(2:00)で帰国する中国人がうるさいのは仕方がないとしても、チェックアウト後の従業員の作業がまたうるさい！ペットボトルを潰す音、扉の開閉の音。深夜とは思えないほどの騒音に悩まされ、明け方別の中国人達のチェックイン。2度と泊まりたくないホテルです。
Stayed 4 nights in Jan 2020

6/10 Okay

YUN, Seoul, Korea

Liked: Staff & service
Compared to its room rate, the hotel is not bad. Staffs were kind and breakfast was OK. The main problem is that it is like a Chinese gathering, their shouting even in the night, and their smoking in the hallway. Water was ok. Separate bedroom and living room were good, but the TV had only four Chinese channels. Room was generally quiet. There was a supermarket "99cents" nearby and it was convenient.
Stayed 3 nights in Nov 2019
Response from M on 24 Nov 2019
Thank you for your valuable advice, we'll listen and learn and continue improving.

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
매우 불친절하고 시끄러움
호텔도 작은데 중국인들이 24시간 복도 테이블에 앉아 노래틀고 시끄럽게 해요. 직원들 영어도 잘 못하고 저랑 미국인 남편이랑 둘이 묵었는데 정말 짜증났습니다. 중국인 아니면 그냥 가지마세요.. 시트도 찝찝하고 호텔도 그냥 평균수준인데 서비스나 직원이나 불쾌합니다. 밤 9시정도 지나면 게이트 잠궈놔서 열쇠로 열고 들어와야하고 첫날 비행기내려서 새벽 5시반쯤에 왔는데 왜이렇게 늦게왔냐고 하더군요...
Stayed 6 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great Location!
Repeater of this hotel. Great location and good service. Free parking was helpful. This hotel is good in access to anything including shopping, going to the beach, having dinner. There was a slight prob in drain but overall good!
Response from Front Desk on 14 May 2018
We are very glad to serve you, and we hope you will stay in our hotel next time.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
시설은 오래된 것 같아요. 숙소에 오래 있을 생각이 아니라면 저렴하게 하루정도 묵는 건 괜찮을 것 같아요. 티비는 거의 중국채널이고 영어채널은 한개밖에 없어요. 가라판시내랑 가까워요. 저는 공항가야할 시간이 새벽시간대여서 잠시 시간때우기 위해서 있었는데 그렇지 않으면 더 좋은 숙소에 묵을 것 같네요
Response from Front Desk on 14 May 2018
Thank you for your comment.

6/10 Okay

しゅん, ベトナム

Liked: Cleanliness, property conditions & facilities, room comfort
車も止めやすいけど
入口に鉄格子の扉がありインターフォンも無いのでチェックインの時入ることができなかった、時間も夕方なのに。
Stayed 1 night in Mar 2018
Response from Capital Hotel Front Desk Stella on 4 Apr 2018
ご迷惑をお掛けして申し訳ございません。ホテルは安全のため、毎晩外门を闭じる。宿泊客は键を持っていて自分でドアを开けることができるので。 鍵のないお客さんはドアをノックして，カウンタースタッフがドアを开けます。

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
여기 도마뱀 나와요 근데 엄청 귀여움
가격이 저렴하고 호텔의 전체적인 부분은 가격에 비해 만족스러웠다고 생각해요~ 그치만 로비 관리인이 중국사람인데 뭐가 그렇게 맘에 안드셨는지 툭툭 쏘이붙이며 말을 하더라구요ㅠㅠ 서비스적인 면에서는 불만족스러웠지만 나머지는 다 괜찮았어요ㅎㅎ 아 그리고 여기 수압이 너무 안좋아요.. 물도 정수가 안된건지.. 해수 끌어다쓰는건 알지만 이건 거의 그냥 바닷물 수준이네요.. 양치하다가 토할뻔한적이 한두번이 아니에요ㅋㅋ 화장실이랑 관리인말고는 전체적으로 괜찮았습니다~
Stayed 1 night in Sep 2017
Thank you for your feedback, it is important to us. We will address your personnel issue accordingly.

6/10 Okay

YUGENE

비행기 타기 전, 가라판에서 계속 머물 경우 유용합니다. 해변은 없지만 위치가 가깝고 새로 리모델링 하여 깨끗하려고 노력했어요 다만 건물과 가구만 낡았고, 샤워하는 하지 못했습니다. 물이 너무 탁해요.
Stayed 1 night in Aug 2017

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Only take a rest
화장실 냄새와 욕실 넓이등 정말..다시가고싶지안은데..그동네가 다 그렇다는 썰이 지배적이라...잠시 머무르는 용도로만 추천...가라판 가까운거말곤 아무것도 좋을게없는...그런 숙소
Stayed 1 night in Aug 2017

8/10 Good

junhong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017
Thank you for staying with us, we value your input!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
it's in garapan. that's all...i don't want to go a
Stayed 1 night in Jul 2017

6/10 Okay

JIHYE

가란판 시내와 인접해 있어 좋았음
Stayed 1 night in Jul 2017
Thank you for staying in our hotel, hope to see you back again.

4/10 Poor

kato, 東京

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
価格相応
快適さを求めずに、宿泊のみと割り切れば特に問題無し。設備は旧く、シャワーの水圧が極端に低い。スタッフの対応はまあまあ。
Stayed 2 nights in Jul 2017
Response from Beach Garden Hotel on 5 Aug 2017
Thank you for staying in our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
딱 가격만큼
방은 작지만 전반적으로 깨끗합니다. 방에 TV, 냉장고, 에어컨 있고 wifi 됩니다. 물은 없고 front에서 살수 있어요. 위치는 가라판에서 2분정도 도보거리에 있어 좋아요. 밤늦게 도착할 경우 미리 호텔에 연락하는게 좋을 것 같아요. 새벽에 도착하니 호텔입구가 잠겨 있는데 front에 아무도 없어 약 15분정도 계속 전화를 해서 겨우 들어갈 수 있었어요.
Stayed 2 nights in Jun 2017

6/10 Okay

T-SAKU

Liked: Staff & service
フレンドリーなスタッフ
気兼ね無く話せて対応もフレンドリーなスタッフで低価格の割に過ごしやすかったです。客室はまあまあ清潔でまた泊まってもいいかなと思います。

4/10 Poor

hye-ran

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
잠깐 묵기 좋은 호텔.
새벽출국으로 인해 잠깐 머문 호텔이여서 기대는 하지 않았음. 물이 기본적으로 제공되지 않음. 전자레인지를 주방에서 무료로 사용가능해서 좋았고, 코인세탁기도 있어 마이크로비치에서 놀다와서 세탁해도 됨. 와이파이 잘 터지고, 돼지코는 $5 보증금 맡기면 빌려줌.

2/10 Terrible

Nobu, OSAKA

Disliked: Staff & service
予約をしたはずなのに
チェックインが12時を回るので電話したところ、予約の確認が取れないとの返答。エクスペディアにもなかなか電話がつながらず、やっとつながると、キャンセルの際は返金はないとのこと。 ホテル側は予約を確認次第連絡するという話だったが以降は全く連絡なし。 チェックインしていません。

4/10 Poor

IMASA

Disliked: Cleanliness, property conditions & facilities, room comfort
立地は良い
日本語は通じない。英語、中国語はOK。 共用キッチンは清潔ではないので電子レンジのみ使用。シャワーは海水。アメニティ(シャンプー、ボディーソープ、歯ブラシ)はなくなっても補充ナシ。寝に帰るだけなら問題ないが、期待はしない方が良い。

4/10 Poor

グランブルー, 神奈川県

Disliked: Cleanliness, property conditions & facilities, room comfort
利用するなら、覚悟が必要！
まず、トイレットペーパーを便器に流せない為、臭いが気になるのですが、換気扇が故障。 モーニングコールが無い。 ４泊しましたが、２泊目朝、ミミズをテレビの下で発見。サンダルで処分。 ３泊目の朝、Tシャツに着替えたところ、背中からなにかが落ちる。床を見るとゴキブリ！サンダルで処分。 ４泊目の朝、今朝はなにもいないかと、部屋中を見回すと、エアコンの上に子供のトカゲ！ ミミズとトカゲ対策は、扉のしたの隙間をタオルでふさぐ。 ゴキブリ対策は、洗面所したの排水溝をゴミ箱でふさぐ。

10/10 Excellent

JUNICHI, TOYAMA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ガラパンに近くて良かった。
サービスが良く、機会があれば、また宿泊したいです。ガラパンに近くて良かった。 だいたい日本語が通じた。掃除を念入りにして欲しい。

4/10 Poor

Traveler, 日本

Disliked: Cleanliness, property conditions & facilities, room comfort
キャピタルホテル
帰りのタクシーを手配してくれたスタッフの対応は良かったが、チェックイン時のスタッフは適当だった。部屋にマックのテイクアウトが置いてあったりシャワーヘッドがなかったり、ドライヤーがよく切れて使えなかった。
Response from Cathy on 12 Oct 2016
We apologize for your inconvenience, pls rest assured that we have addressed your concerns and hope that you will give us a chance for a better service next time you visit Saipan. Thank you for your input.