Exterior

Reviews of Hampton Inn & Suites Saint John

4 out of 5
Hampton Inn & Suites Saint John
51 Fashion Drive, Saint John, NB

Reviews

8.0

Very good

Rating 10 - Excellent. 422 out of 1002 reviews" "
Rating 8 - Good. 306 out of 1002 reviews" "
Rating 6 - Okay. 139 out of 1002 reviews" "
Rating 4 - Poor. 85 out of 1002 reviews" "
Rating 2 - Terrible. 50 out of 1002 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
The pool reeked of chlorine and was very irritating to the eyes of the swimmers but also to parents supervising.
Stayed 1 night in Mar 2024

10/10 Excellent

Gilbert

Travelled with family
Nice thank you
Stayed 2 nights in Mar 2024

10/10 Excellent

Lawrence P

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Will stay here again
Stayed 1 night in Mar 2024
Response from All staff, from the Hampton Inn & Suites on 12 Mar 2024
So happy to hear, Lawrence. We will look forward to having you again :) Thank you for taking the time to leave us a review.

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids loved the water slide
Stayed 1 night in Mar 2024
Response from All staff, from the Hampton Inn & Suites on 9 Mar 2024
Thank you for the recognition, Edward! The slide is definitely a hit :) We hope to welcome your family back again.

8/10 Good

Lorri

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pool was very cold!
Stayed 1 night in Mar 2024
Response from All staff, from the Hampton Inn & Suites on 9 Mar 2024
Lorri, sorry to hear about the pool chill. We keep it on same temp 24/7! I will make not of this and let Maintenace know. We hope you were able to enjoy the remaining of your stay

10/10 Excellent

Chris

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Hampton Inn in Saint John and had an excellent experience. The service was top-notch, and I want to specifically mention Nithin for his exceptional service during my stay. The staff went above and beyond to ensure a comfortable and enjoyable visit. I will definitely be recommending this hotel to my friends.
Stayed 2 nights in Mar 2024
Response from All staff, from the Hampton Inn & Suites on 9 Mar 2024
Awesome, we love all the kind words and we will make sure Nithin sees the appreciate review!!! We hope to welcome you back again in near future, Chris :)

4/10 Poor

steven

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I have red marks on my shoulder and stomach maybe from bed bugs?
Stayed 2 nights in Feb 2024
Response from Jane on 2 Mar 2024
Hi Steven, thanks for your feedback. We will investigate on this. We are sorry that you had concerns and hope that you reported this to the team at the hotel, this allows them to resolve the issue and make it right with you

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, friendly staff, loved the bed and an excellent breakfast
Stayed 1 night in Feb 2024

10/10 Excellent

Tyler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is all good love this place when I head to saint john for a evening
Stayed 1 night in Feb 2024
Response from DP on 28 Feb 2024
Thank you for taking time to share your feedback and rating the Hampton. We hope to welcome you back soon

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DP on 28 Feb 2024
Thank you for taking time to share your feedback and rating the Hampton. We hope to welcome you back soon

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DP on 28 Feb 2024
Thank you for taking time to share your feedback and rating the Hampton. We hope to welcome you back soon

8/10 Good

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed whit the pool
Stayed 1 night in Feb 2024
Response from DP on 18 Feb 2024
Thanks for taking time to score our hotelWe hope to welcome you back

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk jacey, is so upbeat, personable, friendly, just totally someone you'd love to hang out with. She made our stay even better
Stayed 1 night in Feb 2024
Response from George Engel - Operations Manager on 13 Feb 2024
Thank you Jillian for that great feedback. We will be sure to recognize Jacey on your behalf. We are proud to have her on your team as she loves engaging with our guests. We hope to welcome you back in the future. Happy Travels

8/10 Good

Brandy, Kingston

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from George Engel - Operations Manager on 14 Feb 2024
Thank you Brandy for staying with us. We hope to welcome you back in the future.Happy Travels

10/10 Excellent

Camryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in the whirlpool room and we had a blast! We did find some Cheetos in between our bed and nightstand but other than that it was great! The staff were all very friendly!
Response from George - Operations Manager on 12 Feb 2024
Thank you for staying with us Camryn. Please accept our apologies for the cleanliness. We check every room we rent and so sorry we missed something. I team does not want to disappoint you at all. We are delighted that everything else was enjoyable. Happy Travels

8/10 Good

Darlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, staff helpful Clean and comfortable
Stayed 1 night in Feb 2024
Response from All staff, from the Hampton Inn & Suites on 10 Feb 2024
Thank you, Darlene for your feedback. We hope to welcome you back again :)

8/10 Good

Alysha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bed wasn’t very comfortable and there was a lot of kids there as there was a hockey tournament in town that weekend and we didn’t know so there was a lot of noise and kids running up and down the halls wrecking havoc. The whirlpool was gross, looked like it hasn’t been clean in days, lots of scum on the top of the water so we didn’t use it. The breakfast was ok. People that brought their dogs let them poop on the property and they didn’t clean it up so that was disgusting as we almost walked into it a couple times. The shower needs repair, well maybe not the shower but the tile as it’s falling apart. There isn’t really a seal between the shower doors and the bathroom so water was pooling on the floor.
Stayed 2 nights in Feb 2024
Response from George Engel - Operations Manager on 7 Feb 2024
Thank you for staying with us Alysha and for the feedback. We promise we will address your concerns. Please accept our apologies for any disappointment. The hotel was full this weekend so very busy but better care needed on the whirlpool for sure. Our engineer will review your bathroom concerns are remedy immediately. Our rooms are checked before renting so we should not of missed these issues. We are so sorry. We promote and speak to pet owners about being responsible and if not we will address them directly. We hope the team at the hotel was able to assist you with these concerns. We are here to resolves any concerns like noisy guests so you can have a relaxing stay. Thank you again for taking the time to write us.

10/10 Excellent

Sharad

Stayed 2 nights in Feb 2024
Response from George Engel - Operations Manager on 7 Feb 2024
Thank you Sharad for staying. We are happy everything went well. Hope to see you again.

10/10 Excellent

Bruce, Burlington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really like the friendly staff.
Stayed 7 nights in Jan 2024
Response from Jacey on 27 Jan 2024
Thank you so much for the feedback, Bruce! We're glad you enjoyed your stay with us.

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
My 3 year old really enjoyed the pool and water slide, and having a hot tub is also a bonus.
Stayed 1 night in Jan 2024
Response from All staff, from the Hampton Inn & Suites on 27 Jan 2024
Alex, we appreciate your feedback and so glad your little one had fun in the pool. We hope to welcome you back when you're in the area in the future :)

10/10 Excellent

Dawna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were EXCEPTIONAL! Jane was so friendly, helpful and professional. I was here for a meeting with NBCC and she even upgraded my room! And....she signed me up for the rewards program. I also met George & James - who were extremely helpful and kind. The young man (didn't catch his name) in the cafeteria was a ray of sunshine. He greeted every single guest that sat down for breakfast. All in all - one of my favourite places to stay....because of the staff.
Stayed 1 night in Jan 2024
Response from Brianne on 23 Jan 2024
Dawna, we appreciate all your feedback and the kind words. Making our guest happy, makes us happy :) We hope to welcome your warm personality back to the Hampton again - Brianne FD

8/10 Good

Madonna

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from George Engel - Operations Manager on 23 Jan 2024
Thank you for staying with us Madonna. We hope you had an easy journey back home. Happy Travels

10/10 Excellent

Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the way the room was layed out.
Stayed 1 night in Jan 2024
Response from George - Operations Manager on 22 Jan 2024
Thank you for staying with us Brooklyn. We are pleased you enjoyed your stay. We hope you had an easy journey home. Happy Travels

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jane on 19 Jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the service and the hotel itself, to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Steven

Travelled with family
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Jane on 15 Jan 2024
We are pleased that you had a wonderful stay with us!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of options for breakfast, quick self service. Lots of shopping and restaurants close by. We attended a funeral at Fundy Funeral Home and St. Joseph’s cemetery very close to both.
Stayed 1 night in Jan 2024
Response from Jane on 15 Jan 2024
We are pleased that you have a wonderful stay with us.

8/10 Good

Andrew Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from George - Operations Manager on 9 Jan 2024
Thank you Andrew for choosing us and giving us feedback. We hope to see you again. Happy Travels

8/10 Good

Jillian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, excellent location.
Stayed 1 night in Jan 2024
Response from George - Operations Manager on 10 Jan 2024
Thank you for staying at our hotel. We are so happy you enjoyed your stay. We hope to see you again soon. Happy Travels

10/10 Excellent

Chanda

Stayed 1 night in Jan 2024
Response from All staff, from the Hampton Inn & Suites on 27 Jan 2024
Thank you for the feedback, Chanda.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
was clean and well located near amenities
Stayed 1 night in Jan 2024
Response from George - Operations Manager on 9 Jan 2024
Thank you for Staying with us David. We are happy you enjoyed your stay. See you again soon. Happy Travels

10/10 Excellent

Guy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean good accessiblity
Stayed 1 night in Jan 2024
Response from George - Operations Manager on 9 Jan 2024
Thank you for the 5 stars Guy. We are so pleased you enjoyed your stay. Happy Travels

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from George - Operations Manager on 9 Jan 2024
Thank you for keeping us busy Joseph. We look forward to welcoming you back. Happy Travels

10/10 Excellent

Lyra

Stayed 3 nights in Dec 2023
Response from George - Operations Manager on 7 Jan 2024
Thank you for keeping our hotel busy. We are so pleased you enjoyed your stay.

8/10 Good

Chrystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is not enough seating for breakfast.
Stayed 1 night in Dec 2023
Response from All staff, from the Hampton Inn & Suites on 31 Jan 2024
Chrystal, thank you for your feedback. We do try and open up the meeting room for more breakfast space and seating, especially weekends. We are sorry this was not open for your stay. Keep us in your thoughts for your next visit to town, we'd love to welcome you back.

8/10 Good

Tyrel

Stayed 2 nights in Dec 2023
Response from George - Operations Manager on 22 Jan 2024
Thank you for the feedback Tyrel and thank you for staying with us. We hope to see you again soon. Happy Travels

10/10 Excellent

John

Response from All staff, from the Hampton Inn & Suites on 9 Feb 2024
Thank you for your feedback, John. We hope to welcome you back again :)

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from George - Operations Manager on 31 Dec 2023
Thank you for staying with us and keeping us busy. Have an awesome New Years.

10/10 Excellent

lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from George - Operations Manager on 31 Dec 2023
Thank you for choosing us Lee. We hope you have a great New Years.

6/10 Okay

Jillian

Liked: Cleanliness, staff & service, amenities
The breakfast was great as well as the location. The construction of the hotel itself isnt ideal. Noise carries easily so dont expect a relaxing or quiet stay and sleep. Bathrooms are looking really tired with cracked tiles and moldy caulking around the tub.
Stayed 1 night in Dec 2023
Response from George - Operations Manager on 29 Dec 2023
Thank you for staying with us Jillian. We will address the concerns in your room immediately. All our rooms are checked before renting so we apologize for missing anything. Thank you for the feedback. Have a happy New Year...

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from George - Operations Manager on 28 Dec 2023
Thank you for keeping us busy Timothy. Hope you enjoy the holiday season.Happy Travels

6/10 Okay

Diana

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from George - Operations Manager on 28 Dec 2023
Thank you for your feedback Diana. Hope you had a safe journey back home.Happy Travels

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from George - Operations Manager on 28 Dec 2023
Thank you for choosing our hotel Nicholas. Hope you enjoying the holiday season. Happy Travels

10/10 Excellent

Courtney

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff, clean rooms, really nice bath tubs, and a water slide!
Stayed 1 night in Dec 2023
Response from George - Operations Manager on 26 Dec 2023
Seasons greetings. Thank you for staying with us and keeping us busy. We are so pleased you enjoyed your stay. Happy Holidays

4/10 Poor

Michael

Stayed 1 night in Dec 2023
Response from George - Operations Manager on 26 Dec 2023
Thank you for staying with us and giving us feedback. We hope to see you again. Happy Holidays to you and yours

4/10 Poor

Scott

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from George - Operations Manager on 26 Dec 2023
Thank you for staying with us. Hope you have a pleasant journey back home. Happy Holidays

6/10 Okay

Julien

Stayed 1 night in Dec 2023
Response from George - Operations Manager on 26 Dec 2023
We appreciate you choosing our hotel. Have a pleasant journey back home. Happy Holidays.....

10/10 Excellent

Lucas

Stayed 1 night in Dec 2023
Response from George - Operations Manager on 21 Dec 2023
Thank you for the 10 stars. We so happy you enjoyed your stay with us. Happy holidays to you and your

10/10 Excellent

malcolm

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from George - Operations Manager on 21 Dec 2023
Thank you for the feedback Malcolm. We hope to welcome you back. Happy Holidays

4/10 Poor

BRITNEY J

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from George - Operations Manager on 18 Dec 2023
Thank you for staying with us Britney. I hope you were able to address any concern with the team at the hotel. We are always there for you. We hope you have a Happy Holidays.

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Response from George - Operations Manager on 21 Dec 2023
Thank you for staying with us and keeping us busy. Hope you had an easy journey home. Happy Holidays