Ratings based on 155 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveller

Posted 14-Jul-2015
Pros: The pool is 'adult only' from 10:30 PM until midnight. A couple adults were drinking, but the environment was still quiet and relaxing.
We stayed for the weekend. It was a nice room with comfortable beds. The room was clean and well maintained.
3 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel. Very clean and very updated.

Posted 13-Jul-2015
Pros: clean, modern, large
Cons: Given the cost of the room, I was very disappointed to know that complimentary continental breakfast was not included.
I was pleasantly surprised how nice this hotel was. The room was very spacious and comfortable. Given the cost of the room, I was very disappointed to know that complimentary continental breakfast was not included.
Comment from Hotel Management
15-Jul-2015 by Bob F, Hotel Management
Thank you for choosing to stay with us and for providing us with feedback about your experience. I apologize that you were upset that we did not offer complimentary breakfast with your stay. Holiday Inn hotels are a full service hotels and it is brand standard not to include breakfast with your room. Our limited service brands like Holiday Inn Express do provide the guests with complimentary breakfast. Thank you again for your feedback and have a great day.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Jun-2015
Pros: towels
Cons: no
Location: went to concert in Mt Pleasant, short drive away
very soft towels in bathroom, I know kinda weird post, but like soft towels
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Jun-2015
Very helpful and friendly staff. Hotel is close to the highway and a short drive to Dow Gardens and cultural sites. Nice large pool area.
4 out of 5
Recommended
for Families
by A verified traveller

Wrong room type was given to me.

Posted 28-Apr-2015 on Hotels
When I booked the room I asked for a jacuzzi room, I was told I would get a jacuzzi room, when I showed up I got checked into a standard room, not a jacuzzi room. Hotels.com is at fault here. I will be booking with the hotel directly from now on. The hotel was nice, the beds were comfortable but the whole purpose of my trip was to relax in an in room jacuzzi.
5 out of 5
Recommended
for Couples
by George from East Lansing, MI

Comfort

Posted 21-Apr-2015 on Hotels
A very comfortable hotel!
3 out of 5
Recommended
for Families
by A verified traveller

Not worth the high price

Posted 15-Apr-2015 on Hotels
It was just an ok hotel, very over priced for what you got, no up grades when hotel was not fully occupied and no breakfast included. Will not stay here again when there were plenty of nicer hotels in the area.
Comment from Hotel Management
20-Apr-2015 by Bob, Hotel Management
Thank you so much for your review of our hotel. I apologize that you did have the best experience while you stayed with us. I am sorry you were upset that breakfast was not included in your stay. Free breakfast is not included brand wide at Holiday Inn properties, but is included at Holiday Inn Express hotels. Again, I apologize for any inconvenience this may have caused you during your recent stay. Have a great day!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Mar-2015
Great place to stay with kids. Hotel was very clean and looked fairly new. Great pool area for adults and children and also has food and drinks available poolside.
5 out of 5
Recommended
for Families
by Todd

This traveller left a rating score only Posted 06-Mar-2015 on Hotels
4 out of 5
Recommended
for Families
by Julie from Kalamazoo

Family hotel - stay with a group

Posted 03-Mar-2015 on Hotels
My husband stays at a lot of Holiday Inns for work and almost had a panic attack that there were no free cinnamon rolls! Otherwise, the room was a nice size and was comfortable. No complaints there. It was SUPER busy the night that we checked in, maybe local schools were on midwinter break (?) because the pool and restaurant were packed. Wouldn't stay here on a weekend if we didn't have the kids with us. If you do have kids, this is probably the place to be.