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Reviews of Fairfield Inn by Marriott Frankenmuth

2.5 out of 5
Fairfield Inn by Marriott Frankenmuth
430 S Main St, Frankenmuth, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 554 out of 1000 reviews" "
Rating 8 - Good. 301 out of 1000 reviews" "
Rating 6 - Okay. 88 out of 1000 reviews" "
Rating 4 - Poor. 27 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Robert

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from kacy on 11 Apr 2024
Thank you for your feedback, can you please let me know where we went wrong?

2/10 Terrible

Scott

Travelled with family
Comforter on both beds is absolutely filthy!!! Very disappointing!!!!
Stayed 1 night in Apr 2024
Response from kacy on 6 Apr 2024
Thank you for your feedback, I am sorry to hear your stay was anything but great. I have shared your feedback with the housekeeping team to assure this is an isolated incident.

2/10 Terrible

Angela

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Kacy on 31 Mar 2024
Thank you for your feedback, I am sorry to see we did not succeed in making your stay great, which is what we stride to do.

4/10 Poor

Angela

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Response from Kacy on 31 Mar 2024
Thank you for your feedback

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from kacy on 31 Mar 2024
Thank you

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location,clean, friendly staff.
Stayed 1 night in Mar 2024
Response from kacy on 31 Mar 2024
Thank you

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience overall
Stayed 1 night in Mar 2024
Response from Kacy on 25 Mar 2024
Thank you Amanda

8/10 Good

Mike

Liked: Amenities, property conditions & facilities
Nice stay
Stayed 2 nights in Mar 2024
Response from kacy on 25 Mar 2024
Thank you

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Online check in is a nice feature that I've not seen before. The staff is friendly. The room was very nice and nothing looked shabby. It was very clean which is the most important part. We were on the first floor by the pool which we expected to be a bit noisy but it was very quiet. Also there was a big refrigerator which was great for us as we needed it this trip. I would definitely book this hotel again.
Stayed 1 night in Mar 2024
Response from Kacy on 25 Mar 2024
Thank you Erin

2/10 Terrible

Meghana

Disliked: Cleanliness, staff & service, property conditions & facilities
Location is great, on Main St and everything is easily accessible. However, the hotel does not meet the Marriott standards otherwise.
Stayed 2 nights in Mar 2024
Response from Kacy on 25 Mar 2024
Thank you for your feedback

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kacy on 25 Mar 2024
Thank you

10/10 Excellent

Mindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great location. Room was wonderful! All around great place to stay!
Stayed 2 nights in Mar 2024
Response from Kacy on 25 Mar 2024
Thank you Mindy

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was awesome. Very clean, especially considering they were under construction. Staff was friendly. The only negative was that the pool and hot tub were so heavily chlorinated that our eyes and noses burned afterward.
Stayed 1 night in Mar 2024
Response from kacy on 11 Mar 2024
Thank you

8/10 Good

Charles

Travelled with partner
Liked: Staff & service
For $250 a night we didn't expect to see cobwebs in the shower or mold in shower behind the soap holder. Scrambled eggs were mostly water.
Stayed 1 night in Mar 2024
Response from kacy on 11 Mar 2024
Im sorry to hear we fell short of making your stay great :(

6/10 Okay

Charles

Travelled with partner
Liked: Staff & service, amenities
Cobwebs in bathroom, black mold behind soap dish in shower, screaming kids two rooms down. Not what I expected for $250 a night very disappointed.
Stayed 1 night in Mar 2024
Response from kacy on 11 Mar 2024
Thank you

10/10 Excellent

Vincent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking lot was marked clearly and was very clean.
Stayed 1 night in Feb 2024
Response from Kacy on 2 Mar 2024
Thank you

6/10 Okay

Louise

Stayed 1 night in Feb 2024
Response from Kacy on 25 Mar 2024
Thank you

8/10 Good

Therese

Travelled with family, Travelled with group
Staff was great not as clean as expected
Stayed 1 night in Feb 2024
Response from kacy on 2 Mar 2024
Thank you

6/10 Okay

Patricia

Travelled with group
This property is conveniently located but outdated and could use some TLC.
Stayed 1 night in Feb 2024
Response from Kacy on 2 Mar 2024
We are currently in renovations :) We will be completed in May 2024 :)

6/10 Okay

Judith

Stayed 1 night in Feb 2024
Response from Kacy on 25 Mar 2024
Thank you

10/10 Excellent

Joseph

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service!
Stayed 1 night in Jan 2024
Response from kacy on 3 Mar 2024
Thank you so much :)

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were still remodeling the upstairs. Was noisy during the day but by 3pm they were gone. Overall we really enjoyed our stay. The free breakfast was great. Hot sausages or Canadian bacon, scrambled eggs, waffles, hot oatmeal, cereals, fruits and bagles or toast. Coffee was great. Pool and hot tub were great. Very relaxing and clean.
Stayed 2 nights in Jan 2024
Response from kacy on 28 Jan 2024
Thank you for your understanding of the remodeling! 3rd floor is in floor renovation mode right now! we appreciate you staying with us :)

10/10 Excellent

Ashlei S

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing
Stayed 1 night in Jan 2024
Response from kacy on 28 Jan 2024
Thank you

2/10 Terrible

Kevin

Stayed 1 night in Jan 2024
Response from kacy on 2 Mar 2024
sorry we failed to meet you expectations

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from kacy on 28 Jan 2024
Thank you

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast, nice staff. Issue with one lamp's cord and the shower wand hose connection. The staff and manager did listen to my reports of the issues.
Stayed 3 nights in Jan 2024
Response from kacy on 28 Jan 2024
Thank you!

6/10 Okay

twanda

Liked: Amenities
Nice
Response from Kacy on 2 Mar 2024
Thank you :)

10/10 Excellent

Debbie

Stayed 3 nights in Jan 2024
Response from kacy on 28 Jan 2024
Thank you

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
The chlorine in the pool area was way too much - it burned your eyes to be in that room. Our grandkids didn't want to swim the next day because their eyes still hurt. The juice machine didn't work for the breakfast - would have been nice if they bought a container of juice like they had for the milk. The soap/shampoo/conditioner in shower needs to have labels that you can read better. Overall, it was a good hotel, but could make minor changes that would make it better.
Stayed 1 night in Jan 2024
Response from Kacy on 3 Mar 2024
Im so sorry about that chlorine smell. I understand the frustration about that. I do appreciate you staying with us :)

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marianne Ewald
Room was clean; has coffee pot, fridge and breakfast; in the heart of town; we would definitely stay here again.
Stayed 2 nights in Jan 2024
Response from Kacy on 2 Mar 2024
Thank you so much!

10/10 Excellent

Lissette

Travelled with group
Liked: Amenities
Stayed 1 night in Dec 2023
Response from kacy on 2 Mar 2024
Thank you

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kacy on 2 Mar 2024
Thank you

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from kacy on 2 Mar 2024
Thank you

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great Location
Average hotel in great location.
Stayed 1 night in Jan 2024
Response from Kacy on 3 Mar 2024
Thank you

10/10 Excellent

Jeff

Location. This is an older unit that needs new “Quieter” equipment. Pool area not enjoyable due to humm, vibration of unnecessary loudness. Vent fan in room was horrible. Beds are of older styles. Jeff
Stayed 1 night in Jan 2024
Response from Kacy on 2 Mar 2024
Thank you

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is cheerful and very helpful. Room very clean and nicely furnished.
Stayed 1 night in Jan 2024
Response from Kacy on 2 Mar 2024
Thank you

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk employees were welcoming and helpful. They let me check in early. The room was very clean and updated. The free breakfast was very good.
Stayed 1 night in Dec 2023

8/10 Good

james

Travelled with family
Liked: Cleanliness, staff & service, amenities
For an older Hotel that’s been updated, I can’t complain. Everything seems to be very clean and the staff is very attentive, friendly and accommodating. Breakfast was pretty good with many options to choose from. However, the swimming pool and hot tub has way too much chlorine and chemicals.
Stayed 2 nights in Dec 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The hotel is located at the end of the shopping strip, which was perfect. Close enough to walk and shop but enough away to keep the noise to a minimal/
Stayed 2 nights in Dec 2023

10/10 Excellent

Barbara, Defiance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Laial

Stayed 1 night in Dec 2023
Response from kacy on 28 Jan 2024
Thank you

8/10 Good

Dmytro

Stayed 1 night in Dec 2023

10/10 Excellent

Victor

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
There was only one chair in our room. On our first day there was work being done in the pool area. It was quite loud in our room, almost sounded like gunfire.
Stayed 2 nights in Dec 2023

10/10 Excellent

Patti

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Kim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room across from pool, screaming kids. Banging doors throughout the night and kids running the halls, manager wasn’t on hand and the lady at the desk couldn’t help.
Stayed 1 night in Dec 2023

8/10 Good

miranda

Stayed 1 night in Dec 2023

2/10 Terrible

Ronald

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The first day,we had to have the sheets changedas they were dirty. The eggs had water on top of them and were salty. I have pictures of all the dirt in the room and it was bad. So bad it over shawdowed our 41st wedding anniversary.
Stayed 3 nights in Dec 2023

8/10 Good

Matt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023