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Nice hotel close to Golden 1 Arena. Great location, decent price. Good value.
Michael
Stayed 3 nights in Apr 2024
Response from GM on 16 Apr 2024
Dear Michael, It's great to hear that you had a positive experience during your recent stay at our Holiday Inn. We would like to express our gratitude for your patronage and kind review. Your excellent recommendation serves as a testament to the quality of our services and lets our staff and other travelers know that they can expect a great stay here. We look forward to welcoming you back soon! Best, Fettah Aydin, GM
parking on property was limited but they did validate parking as soon as they checked us in, without us asking for it.
Pournima
Stayed 1 night in Apr 2024
Response from GM on 15 Apr 2024
Dear Pournima, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Fettah Aydin, GM
I liked that its walking distance to the Golden 1 Center and Old Town Sacramento. The bed was old and lumpy.
Jorge
Stayed 1 night in Apr 2024
Response from GM on 14 Apr 2024
Dear Jorge, It's great to hear that you had an enjoyable stay and that our location was perfect for your trip! Your honest feedback on areas of improvement is highly appreciated as it helps us to make necessary changes for future stays. Thank you for taking the time to share your experience with us and other travelers. We would love to have the opportunity to host you again soon. Best, Fettah Aydin, GM
Dear Eduardo, Thank you for staying with us and for taking the time to provide your feedback. We are delighted to hear that you enjoyed your stay and our convenient location. We hope to welcome you again soon! Best, Fettah Aydin, GM
6/10 Okay
Luis
12 Apr 2024
Liked: Staff & service
Luis
Stayed 1 night in Mar 2024
Response from GM on 14 Apr 2024
Dear Luis, Ensuring our guests' satisfaction is our topmost priority, and we apologize for not being able to provide a more positive experience. We appreciate your feedback and thank you for taking the time to share your review with us. Sincerely, Fettah Aydin, GM
Dear James, I’m sorry that you did not find us to be a good value and that our guest offerings were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Fettah Aydin, GM
Dear Lirio, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Fettah Aydin, GM
The rooms were very nice. Only complaint would be the noise outside due to traffic and police sirens. But that is not the hotels responsibility. Was impressed by the hotel, and will stay there again.
Devon
Stayed 1 night in Apr 2024
Response from GM on 9 Apr 2024
Dear Devon, It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, Fettah Aydin, GM
Easy to get to. convenient to downtown and Old Sac. Friendly staff.
James
Stayed 1 night in Apr 2024
Response from GM on 8 Apr 2024
Dear James, Thank you for taking the time to share your kind and informative review. We're happy to know you came away completely satisfied with your experience due to our convenient location and friendly staff. We're pleased to have your commendation and we look forward to welcoming you back for another pleasurable stay soon. Best, Fettah Aydin, GM
I waited 30 before they can check me in and it was a horrible process
Denise
Stayed 1 night in Apr 2024
Response from GM on 7 Apr 2024
Dear Denise, Thank you so much for your patronage and for taking the time to share a review with us. We welcome all feedback with open arms as it helps us to see what we are doing well and what we can improve. I am sorry to hear that your arrival process negatively affected your experience. I hope we have the opportunity to better serve you in the future. Sincerely, Fettah Aydin, GM
Dear Heather, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable and enjoyed our great location. We appreciate your compliments and humbly request a return visit. Best, Fettah Aydin, GM
Location is good.
Only one of the seven staff I interacted with smiled.
I had to wait until 4 pm to get a room, because rooms were not ready (due to fully booked hotel the night before). The bar and grille had very short hours - 6 pm to 9 pm or something similar.
suyog
Stayed 1 night in Apr 2024
Response from GM on 7 Apr 2024
Dear suyog, I am glad to hear that you enjoyed our location. However, I am sorry to hear that there wasn't anything else that really stood out to you during your stay. Our goal is to exceed our guests' expectations, and I am disappointed to hear that we fell short in your case. Thank you for taking the time to share your feedback with us and for being our valued guest. We hope you will consider giving us another chance in the future, as we are confident that we can provide a better experience than the one you had. Sincerely, Fettah Aydin, GM
Dear Deborah, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Fettah Aydin, GM
6/10 Okay
Kim
1 Apr 2024
Liked: Cleanliness, staff & service, amenities
Very convenient location, very friendly and helpful staff, but…….. old and worn out rooms overdue for an update. 😬 overpriced for the quality. You are definitely just paying for the location.
Kim
Stayed 1 night in Feb 2024
Response from GM on 1 Apr 2024
Dear Kim, I’m sorry that you did not find us to be a good value and that our accommodations were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Neil Ruditsky, GM
Dear Marianne, Thank you for choosing us and for your time in reviewing our hotel. We hope to provide you with a flawless stay upon your return to the area. Sincerely, Neil Ruditsky, GM
The staff at check-in were very nice and pleasant. The room was very clean and quiet. I really enjoyed my stay! Will definitely book at this location again.
Antonio E
Stayed 1 night in Mar 2024
Response from GM on 27 Mar 2024
Dear Antonio E, Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. Your kind words let us know that the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice. Best, Neil Ruditsky, GM
It’s easy walking distance to downtown, restaurants, shops, and Golden 1 center.
Louise M
Stayed 1 night in Mar 2024
Response from GM on 26 Mar 2024
Dear Louise M, Thank you for choosing to stay with us. We are delighted to hear that you had a wonderful experience and enjoyed our prime location. We appreciate your feedback and look forward to welcoming you back soon! Best, Neil Ruditsky, GM
10/10 Excellent
Joan, Novato
Travelled with family
25 Mar 2024
Liked: Staff & service
We had a room facing the highway, thus we heard the highway ALL night long. They need to install better sound proof curtains. Plus the slope leaving the shower pan is slippery! Both my husband and myself slipped on it. Its a real accident about to happen.
Joan
Stayed 1 night in Mar 2024
Response from GM on 26 Mar 2024
Dear Joan, I’m sorry to hear that noise pollution kept you from having a restful night’s sleep and for the condition of your shower; please forgive us. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Neil Ruditsky, GM
It was a little inconvenient you couldn’t go out the side door.. and then as we stepped outside for a few minutes we were asked if we wanted some weed.. not really the hotels issue.and then the walk under to old town was creepy as F
shayla
Stayed 1 night in Mar 2024
Response from GM on 26 Mar 2024
Dear shayla, Thank you for choosing us, but I’m sorry that we did not provide a more positive experience. We appreciate the feedback and hope to have the opportunity to leave you with a more favorable impression on a return visit. Sincerely, Neil Ruditsky, GM
Dear Lisa, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Neil Ruditsky, GM
8/10 Good
Melody, Eureka
20 Mar 2024
Liked: Cleanliness, staff & service
Melody
Stayed 2 nights in Mar 2024
Response from GM on 21 Mar 2024
Dear Melody, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Neil Ruditsky, GM
hotel is clean, close to everything and provides a good breakfast
Edward
Stayed 2 nights in Mar 2024
Response from GM on 20 Mar 2024
Dear Edward, Thank you for taking the time to share your feedback. I’m pleased to hear our clean hotel, convenient location, and good breakfast made for an enjoyable stay. We appreciate your kind comments and look forward to your return. Best, Neil Ruditsky, GM
Dear zoey, It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Neil Ruditsky, GM
6/10 Okay
Sabrina
17 Mar 2024
Liked: Staff & service
6/10
Sabrina
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Dear Sabrina, Thank you for your time reviewing our hotel; we appreciate your choosing us. We hope to provide you with a WOW experience upon your return to the area. Sincerely, Neil Ruditsky, GM
Proximity to the kings basketball arena was so convenient and the K Mall as well as old Sacramento had a blast
Robert
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Dear Robert, It sounds like you enjoyed yourself during your time with us! Thank you for this excellent review and, more importantly, for being our guest. We appreciate your patronage and hope you find yourself in Sacramento again soon. Best, Neil Ruditsky, GM
2/10 Terrible
Josh
14 Mar 2024
Disliked: Cleanliness, staff & service
Josh
Stayed 1 night in Mar 2024
Response from GM on 16 Mar 2024
Dear Josh, Thank you for reviewing our hotel. We aim to deliver an exceptional experience for every guest on every visit and are disheartened to learn your stay fell short of our expectations. We value your business and hope for another opportunity to regain your confidence and remain your hotel of choice when traveling to the area. Sincerely, Neil Ruditsky GM
10/10 Excellent
keena
14 Mar 2024
keena
Stayed 1 night in Mar 2024
6/10 Okay
Marcel
Travelled with partner
10 Mar 2024
Disliked: Property conditions & facilities
In a congested area & very loud. No fan/vent in the bathroom. Staff wasn’t too aware of the line for check in/check out.
Marcel
Stayed 1 night in Mar 2024
Response from GM on 11 Mar 2024
Dear Marcel, Thank you for choosing us and giving us the opportunity to welcome you. Our main goal is to provide an exceptional guest experience, and we apologize for falling short this time. We value your feedback and will share it with our management team to improve our service. We would love to have another chance to host you and provide a WOW experience. Sincerely, Neil Ruditsky GM
Dear Maria, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return. Best, Neil Ruditsky GM
6/10 Okay
Gerald
10 Mar 2024
Disliked: Staff & service
I was not told that we had a room with a handicap bathroom. They were also doing construction early in the morning.
Gerald
Stayed 1 night in Mar 2024
Response from GM on 10 Mar 2024
Dear Gerald, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to the room type you were assigned. Additionally, I regret that noise pollution interrupted the comfort of your stay. We strive to provide every guest with a wonderful experience from start to finish, and we clearly missed the mark. We appreciate your patronage and hope to have another opportunity to deliver an exceptional experience in the future. Sincerely, Neil Ruditsky GM
Great location for Downtown and Oldtown Sac. Hotel is nothing fancy but, everything was good! No complaints.
Steve
Stayed 1 night in Mar 2024
Response from GM on 9 Mar 2024
Dear Steve, Thank you for choosing our hotel and for taking the time to write a review! We are delighted to hear that every aspect of your stay was enjoyable and that our location was perfect for your travel plans! It was a pleasure to host you; we hope to welcome you again soon. Best, Neil Ruditsky GM
Dear Connor, Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best, Neil Ruditsky, GM
10/10 Excellent
Ricardo
Travelled with partner
6 Mar 2024
Liked: Amenities
Convenient parking. Walkable to Golden One Center events.
Ricardo
Stayed 1 night in Mar 2024
Response from GM on 7 Mar 2024
Dear Ricardo, Thank you for your kind comments. I am thrilled that you liked our convenient parking and great location. The best compliment is a return stay. We appreciate your loyalty and look forward to seeing you again soon. Best, Neil Ruditsky GM
10/10 Excellent
Shingo
6 Mar 2024
Liked: Cleanliness, amenities
Awesome
Shingo
Stayed 1 night in Mar 2024
Response from GM on 6 Mar 2024
Dear Shingo, Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best, Neil Ruditsky GM
overall decent hotel, rooms are a little outdated, but still very clean !
Thomas
Stayed 1 night in Feb 2024
Response from GM on 28 Feb 2024
Dear Thomas, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon. Best, Neil Ruditsky GM
Dear Pamela, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Neil Ruditsky GM
Dear Levi, Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon. Best, Neil Ruditsky GM
Loved the fact that it was next to old town Sacramento, The Golden 1 Center and shopping center.
Rae Ellen
Stayed 1 night in Feb 2024
Response from GM on 26 Feb 2024
Dear Rae Ellen, What a splendid review! Thank you so much for staying with us and for acknowledging the fantastic location of our Holiday Inn. We appreciate you taking the time to share your top-notch experience here, and we hope to see you again soon. Best, Neil Ruditsky GM
4/10 Poor
Judy
Travelled with partner
25 Feb 2024
Disliked: Amenities
Bed was saggy and uncomfortable.
The tub was clogged
The cooling system was incredibly loud and disrupted our sleep.
Judy
Stayed 1 night in Feb 2024
Response from GM on 26 Feb 2024
Dear Judy, We are sincerely sorry you did not find your bed comfortable and that you experienced drainage issues. Additionally, I’m sorry to hear that noise pollution kept you from having a restful night’s sleep; please forgive us. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Neil Ruditsky GM
Dear Xue, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Neil Ruditsky GM
8/10 Good
Oleksandr
Travelled with family, Business traveller
21 Feb 2024
Liked: Cleanliness, staff & service, amenities
Close to our visit center.
Oleksandr
Stayed 1 night in Feb 2024
Response from GM on 21 Feb 2024
Dear Oleksandr, Thanks for letting us know you enjoyed your visit and that our location was convenient for your trip. We appreciate your patronage! Best, Neil Ruditsky GM
Dear Cora, Thank you for sharing this review, and we welcome you to visit us again anytime. Best, Neil Ruditsky GM
6/10 Okay
Lisa
15 Feb 2024
Lisa
Stayed 1 night in Feb 2024
Response from GM on 21 Mar 2024
Dear Lisa, Thank you for choosing us and for your time in reviewing our hotel. We hope to provide you with a flawless stay upon your return to the area. Sincerely, Neil Ruditsky, GM
I liked that it was close to golden 1 which we were attending for a NBA game, unfortunately the only thing I didn’t like was the water was scalding hot and there was no in between didn’t even get cold just hot
Aubree
Response from GM on 11 Feb 2024
Dear Aubree,We appreciate you taking the time to review our hotel, and we are delighted to learn that you enjoyed our convenient location. However, we are sorry that our water temperature was not to your liking. We value your feedback as it helps us to continually improve and enhance the overall experience of our guests. It was a pleasure to have hosted you, and we hope to see you again soon.Sincerely,Barry MillerGeneral Manager