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Reviews of Super 8 by Wyndham Saanichton Victoria Airport

2.5 out of 5
Super 8 by Wyndham Saanichton Victoria Airport
Mt Newton Cross Rd 2477, Saanichton, BC

Reviews

4.4
Rating 10 - Excellent. 36 out of 959 reviews" "
Rating 8 - Good. 91 out of 959 reviews" "
Rating 6 - Okay. 190 out of 959 reviews" "
Rating 4 - Poor. 278 out of 959 reviews" "
Rating 2 - Terrible. 364 out of 959 reviews" "

4.4/10

Cleanliness

6.2/10

Staff & service

3.8/10

Amenities

4.0/10

Property conditions & facilities

Reviews

4/10 Poor

Tyler, Cochrane AB

Disliked: Cleanliness, amenities, property conditions & facilities
I liked the low cost of a one night stay but ended up paying a little extra to stay somewhere else after I checked into my room. The odour of the whole hotel was musky and damp, including the room. I was told no cleaners were going to be in for a few hours, by that time I was ready to leave. Dark room with same moldy smell, smoke detector not installed (left on night stand). One chair in the room with the cushion flipped over because the proper side was in rough condition. Bathroom had lime stains all over the tub and shower, looked as though minimal effort was put into cleaning a bare minimal room. Windows were dirty and the carpet didn’t feel inviting as I would not have dared walking in the hotel without shoes on. Getting a refund was not hard and did not seem surprising to the staff. Unless there was a revamp of the whole building, I would not even consider this as an option if you have any hotel standards at all. Felt bad for the staff because no manager was on site, but they were new employees and handled my situation with class and respect. Still, will not stay or recommend this hotel in the future.
Stayed 1 night in Mar 2020

4/10 Poor

Shawn, Salmon arm

Disliked: Cleanliness, staff & service
They didn’t have any rooms cleaned when we showed up, the room they gave us didn’t even have toilet paper. The shower still had hair on the walls, not really sure if the room was cleaned or not. Came back in the evening and it smelt like a dog crapped through out the whole floor. The young man at the front looked as if he was thrown into his position. This place needs someone to care about it
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Old, smelly, dirty, dead wood bugs, dingy, expensive and didnt even have shampoo, conditioners or bodywash. If it literally wasnt the last hotel room on your site i would have left and we wont return
Stayed 2 nights in Feb 2020

4/10 Poor

Dave, Van-isle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Check in was fine but this place is very run down, untidy, and way over-priced considering the condition of this hotel.
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom was dirty. Hair on the floor and in the bath tub. Carpet was dirty. Very disappointing since we have stayed there many times before.
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One word ... DON'T!
The Room was such a disaster when we arrived that even the Bedbugs were leaving. The Carpet looked like it had seen a vacuum in years. So we went back to the Front desk to cancel our stay and were told that it was understandable and they hear it all the time - YIKES!
Stayed 1 night in Jan 2020

2/10 Terrible

Sharon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
The place was very dingy carpet was very dirty bathroom was disgusting pillows were very very bad DOWN AND OUT DISGUSTING WE WOULD LIKE OUR MONEY BACK NEVER AGAIN WILL STAY AT or book in toA MOTEL 8 ever again. We actually thought we were booking in to motel 6 they gave us the impression that it was motel 6 we were booking in to , we didn’t stay there we went across the road and stayed at motel 6 it was 100% better
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I like the room price but it shouldn't come at the expense of cleanliness. The bathroom was absolutely filthy and looked like it had not been cleaned in a month of daily use. I took pictures because no one would believe me that it was so dirty.
Stayed 4 nights in Jan 2020

2/10 Terrible

VT, Nanaimo

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Instead of the Super 8 motel, this place should be called the Super Bates motel. Horribly run down rooms with burn holes in carpets and bathrooms that are literally falling apart. Our bed consisted of metal springs that poked us all night and I don’t think they have gotten new pillows since 1980. Never again. Couldn’t get out of there fast enough.
Stayed 1 night in Jan 2020

4/10 Poor

Andy, Salt Spring Island

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very used furniture and dirty carpets. extremely noisy heating system and when we shut it off, we got so cold with the few thin blankets provided. As well there was snow at 6AM in front of the hotel and our taxi had a hard time picking us up to take us to the airport. We made it barely on time and yet we were close to the airport. Check out staff were seldom behind the counter and we couldn't check out properly... no receipt. We are Wyndham rewards members but we think we will be avoiding this chain or at least this one in the future.
Stayed 1 night in Jan 2020

2/10 Terrible

Edog

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Beds were not made. No toilet paper. Half the power outlets worked.
Stayed 1 night in Jan 2020

4/10 Poor

Church,, Niagara-on-the-Lake

Disliked: Amenities, property conditions & facilities
Exactly ONE functioning light fixture in the room - what’s a bathtub without a plug?
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Slightly off the highway, so quiet. Close in driving distance to Butchart Gardens and Sidney. Simple breakfast satisfactory, microwave and fridge in the room. Would appreciate a teabag at breakfast. Curtains unevenly hung.
Stayed 1 night in Dec 2019

6/10 Okay

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
all the Wyndham's I've been this is a ghetto
Stayed 1 night in Dec 2019

4/10 Poor

Gail E

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is terribly outdated, not well maintained. Rooms felt like a third world country.
Stayed 1 night in Dec 2019

4/10 Poor

PJ, Duncan

Disliked: Amenities, property conditions & facilities
Heater fan in booked room was extremely noisy. Was transfered to new room; however, the TV would not work. Overall, the property was very run down with furniture and fixtures in poor condition.
Stayed 1 night in Nov 2019
Response from Super8 on 28 Nov 2019
We're very sorry you were unhappy about the oldness of the property and and the inconvenience it could have coursed to your stay. We promise we'll work hard to fix the issue you experienced. Thanks for staying with us. We appreciate your feedback

2/10 Terrible

Concerned, Vancouver

Disliked: Cleanliness, property conditions & facilities
Not impressed with this place. The room was dirty, bathroom wasn’t cleaned, dirt and body hair on the floor. The flat sheet on the bed appeared to be from a previous night , as well as, there wasn’t even a fitted sheet over the mattress! The door handle to the room needs repair. The back door entry to the main floor, didn’t even lock... anyone could have come in and out all night long. I was looking for something economical for one night, but this was not a place I would stay again..... ever.
Stayed 1 night in Nov 2019
Response from Super8 on 24 Nov 2019
We apologize we were unable to satisfy your expectations. However, there are few things that i want to point out. 1, "the door handle to the room needs repair" i can assure you that we can not give a room to a guest with a faulty door handle because it against safety code and i can advise you never to accept and stay in such room wherever you go to a hotel because it's a safety code issue and you're not obliged to take a risk the fact that you pay for your accommodation. 2, "The back door entry to the main floor, didn't lock" Yes we don't lock our two main entrances (front and back) due to fact that our smoking guest would like to go out side to smoke and sometimes they forget their room keys in the rooms and they get inconvenienced to get back in. At the same time, our back room guests sometime they would like to pick up their things from the cars and it's to their convenience. And as you may have realized we have someone on the main floor 24 hours. once again we apologize for the inconvenienced that this may have coursed to your stay.

6/10 Okay

Tammy

Liked: Staff & service
Stayed 1 night in Aug 2019
Response from Super8 on 10 Nov 2019
Thank you for staying with us we appreciate your bussines

6/10 Okay

KK

Business traveller
Liked: Staff & service
Staff very nice but hotel is very old, needs some upgrading
Stayed 1 night in Oct 2019
Response from Super8 on 30 Oct 2019
Thanks for staying with us. We appreciate your feedback and we're working very hard to fix all the issues that you mat have experienced

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not well kept and had a strange musty smell. The towels were threadbare. The toilet leaked and you could hear it run all day/night, so I had to shut it off. The fan/heat/AC had a strange noise it made periodically, making me think it was about to "takeoff". The continental breakfast was adequate. I mentioned these things to the staff, but they did nothing. Check-in was quick, check-out was easy.
Stayed 4 nights in Oct 2019
Response from Super8 on 19 Oct 2019
We're sorry you were unhappy about the oldness of the property and we'll work hard to fix the issue you experienced. Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ted, Winnipeg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very attentive and friendly . Especially after a very long drive
Stayed 1 night in Oct 2019
Response from Super8 on 19 Oct 2019
We appreciate your feedback and looking to seeing you again

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The employees were very nice. The hotel needs a lot of work... Old carpets, bedding and televisions...
Stayed 2 nights in Oct 2019
Response from Super8 on 19 Oct 2019
We're sorry you were unhappy about the oldness of the property and we'll work hard to fix the issue you experienced. Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities
The staff was very nice but the property is pretty run drown.
Stayed 1 night in Sep 2019
Response from Super8 on 19 Oct 2019
We're sorry you were unhappy about the oldness of the property and we'll work hard to fix the issue you experienced. Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
"Like"??!! One thing only: the online booked price!!
Stayed 5 nights in Sep 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities
I chose this place as it was close to Ferry and I would never recommend it to anyone. The rug was stained from something I could not describe.
Stayed 1 night in Sep 2019
Response from Super8 on 16 Sept 2019
Where sorry we didn't meet your expectations. We're working hard to improve on the Hotel and the service If you visit us again we will give you a 10 to 20 percent discount if you bring this comment in.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Super8 on 16 Sept 2019
We Thank you for your review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Super8 on 16 Sept 2019
We Thank you for your review as it will help us improve on our services

4/10 Poor

Medo

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room very dirty , I didn’t like it , floor also not good
Stayed 4 nights in Sep 2019
Response from Super8 on 19 Oct 2019
We're sorry you were unhappy about the oldness of the property and we'll work hard to fix the issue you experienced. Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

RAHAT

Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Aug 2019
Response from Super8 on 16 Sept 2019
Thanks

6/10 Okay

Joan

Stayed 2 nights in Jul 2019

2/10 Terrible

Lea

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
picture inside the room
The receptionist was very helpful unfortunately we were very disappointed with the condition of the hotel.The rooms were very dirty and had a very pungent odor.We were lucky that our friends offered us a place to stay because we didn't even stay at the hotel at all.
Stayed 2 nights in Aug 2019
Response from Super8 on 16 Sept 2019
Where sorry we didn't meet your expectations. We're working hard to improve on the Hotel and the service If you visit us again we will give you a 10 to 20 percent discount if you bring this comment in.

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Super8 on 16 Sept 2019
Thanks for your review

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was terribly bad experience. Very cheap but very dirty rooms spiders and other insects were in the room. Dust was sitting on everything. Very old style TV with faulty remote. I won't recommend it.
Stayed 1 night in Aug 2019
Response from Super8 on 16 Sept 2019
Where sorry we didn't meet your expectations. We're working hard to improve on the Hotel and the service If you visit us again we will give you a 10 to 20 percent discount if you bring this comment in.

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place was really terrible. I don’t think the sheets were even changed from the previous guest. The shower curtain had disgusting build up as well as the tub. The hallway had a stingent smell to it. I was surprised I didn’t see bed bugs but I can’t say for sure they weren’t there. The staff was really nice and friendly but overall I will not be back. It may be cheap but it wasn’t worth it
Stayed 1 night in Aug 2019
Response from Super8 on 19 Oct 2019
We're sorry you were unhappy about the oldness of the property and we'll work hard to fix the issue you experienced. Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Kavin, Delta

Travelled with family
Disliked: Staff & service
The room service staff need to educate that when they access to room they should knock the door first, the both room service did the same thing on my two days visit
Stayed 2 nights in Aug 2019
Response from Super8 on 19 Oct 2019
We're sorry you were unhappy about the oldness of the property and we'll work hard to fix the issue you experienced. Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The value priced rooms, and the proximity to the Ferry terminal, highway, food and gas station.
Stayed 1 night in Aug 2019
Response from super 8 on 16 Sept 2019
Thank you for your response. We are you enjoyed your stay

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Location is great for overnight stay before visiting Victoria. Priced fairly, but condition is poor. It's totally just an old motel now.
Stayed 1 night in Aug 2019
Response from super 8 on 16 Sept 2019
Thank you for staying with us. We are working on improving our hotel

2/10 Terrible

Patrick

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Super8 on 19 Oct 2019
Thanks for your feedback!

2/10 Terrible

BarryMcCarthy, New Westminster b.c.

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In all the years of travelling and staying in hotels and motels this was the very worst. no light bulbs in lamps mold in tub wiring in suite suspect.The mirror was cleaned with dirty rag. humming old colour tv. Ive stayed in Super 8 two years ago in Strathmore Alberta and it was great. Everything was good. This is no example of a Super 8 motel that Iam use to. This is an embarrassment for the chain and for expedia to represent.
Stayed 1 night in Aug 2019
Response from Super8 on 19 Oct 2019
We're sorry you were unhappy about the oldness of the property and we'll work hard to fix the issue you experienced. Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Lee

Stayed 2 nights in Aug 2019

2/10 Terrible

Danielmelvon

Travelled with partner
Disliked: Cleanliness
The room was filthy we left and went across the way to motel 6 Rate -10. That is a minus They would no get out money back they said we need to get it back from Expedia
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
The service was very kind Although, the building its self could use a deep clean and or carpet replaced. Holes in screens as well as shower curtain was stained at the bottom. None of these are huge deals, I have stayed in worse, but much better also.
Stayed 3 nights in Aug 2019
Response from Super8 on 19 Oct 2019
We're sorry you were unhappy about the oldness of the property and we'll work hard to fix the issue you experienced. Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff very friendly and helpful - needs serious renovation and disinfected. Carpets are filthy, sleeper couch mattress looked like someone had been stabbed in it . Mold in bathroom and shower curtain stuck together with sticky stuff??? don't open the fridge - unless you want a mouthful of mold. Don't stay here - its disguising!!!
Stayed 1 night in Aug 2019
Response from super 8 on 16 Sept 2019
Where sorry we didn't meet your expectations. If you visit us again we will give you a 10 to 20 percent discount if you bring this comment in.

6/10 Okay

Verified traveller

Travelled with group
Rooms were too small. Not enough lights in the room. Dirty floor as well as not clean properly. Room service were worst during the stay
Stayed 2 nights in Aug 2019
Response from super 8 on 16 Sept 2019
Thank you for your stay . We are working on improving the services of the hotel.

2/10 Terrible

Wayne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We didn’t stay there as we cancel it. Bad location, dirty room. Dirty bathroom. We don’t accept so searched for other motel till we found travelodge in Gibson. We did email to hotel,ca for cancel
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Super8 on 16 Sept 2019
Thanks Anonymous

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
An easy location at a decent price with very nice staff, but VERY dated and dirty.
Stayed 1 night in Aug 2019
Response from Super8 on 16 Sept 2019
Thanks for your review and we appreciate your business we promise next around we will make you happy because we're working to improve on both hotel and service

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The bathtub was old & discolored stained. The room was not clean.
Stayed 1 night in Aug 2019
Response from Super8 on 16 Sept 2019
Where sorry we didn't meet your expectations. We're working hard to improve on the Hotel and the service If you visit us again we will give you a 10 to 20 percent discount if you bring this comment in.