The overall facility is lovely, but it took over 45 minutes to check. Throughout the hotel, the staff seemed stressed and very unfriendly. There was nothing pleasant about the experience. Everywhere you turned there were stressed out staff members.
This is a beautiful hotel in a very nice setting. Would have rated it higher if we wouldn't have had such a bad experience the first night. Staff was friendly and helpful at check-in. Got to the beautiful room and had to use the bathroom....that's when the problems started. Toilet was empty of water and the sides were lined with little pieces of poop all over. UGH. Flushed it to see if it would go away and it overflowed. Called the front desk and they sent maintenance up to unplug it (1/2 hour later), but he wouldn't clean up the mess that was left - said he would send someone from housekeeping. Another 1/2 hour and nobody came. We had been travelling all day & tired & it was midnight. Called the front desk again and 1/2 hour later someone came up with towels. REALLY? We were supposed to clean it up ourselves with towels? Went down to the front desk & they told us housekeeping was gone, so we could have a different room if we wanted. Second room was nice, but not quite as nice as first one. The rest of the stay was great...no problems from that point. They did comp us a breakfast for the problem (only at my suggestion).
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