We arrived very early from our flight from Los Angeles. The room was ready upon arrival to the hotel at 12h (noon). We were greeted by Jason, the Operations Manager. Very friendly, he even remembered my cousin who was getting married during the weekend. The hotel lobby is very spacious and well maintained. I used to travel to Port Chester every year and also saw this property but never stayed, what a great choice... The room was very spacious and clean. A Big king size bed and a pull out. We did not get the chance to use the facilities as we were very nusy with the whole wedding. The hotel is well located from downtown Rye/Port Chester and easily accessible by streets or the highway. I would stay here again for sure. Kudos to the front office team for making our stay very enjoyable.
Nicely located for what we were in town to do. However, the first room we were given had obviously been used by a smoker. (The hotel is a non-smoking hotel. Shouldn't house keeping have alerted management about this specific room?) We got a second room. In this room the bedside clock was way off and there was no way for me to change it. Called the front desk and was told only a hotel engineer could change the clocks and they would send one to our room. Never showed. There was a piece of tissue stuck in one of the bed side lamps.
Overall the hotel was okay for one night but I don't think of it as a destination hotel. It is a hotel in need of some attention - loving care.
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