Ratings based on 71 Verified Reviews

They paid and stayed. We double-checked.
2.6 out of 5
68% of guests recommend
2.7 Room cleanliness
3.2 Service & staff
2.7 Room comfort
2.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Philadelphia, PA

Under rennovations.

Posted 07-Jul-2014
Pros: Friendly, courteous front desk guy.
Cons: Update beds and bathrooms.
Location: Just passing through on a long trip on Route 40
The hotel is torn apart while under renovation. The pool is closed. Rooms look like the renovation is long overdue.
4 out of 5
Recommended
by Laurie from Phoenix, Arizona

Pretty good

Posted 01-Jul-2014 on Hotels.com
Room was very large and updated. Bed was very comfortable. Quiet neighborhood. Good night sleep. Not much around for restaurants or night life. Breakfast next to office was nice. Would have liked a room refrigerator and microwave. Only store close by was Kmart, but they don't have cold food. Absolutely NO internet there. Had 2 bars and was not close to office. Took laptop to office to use and still just 2 bars. Couldn't even check emails. Also could not get any cell service at all...for at least 50 miles.
Comment from Hotel Management
06-Sep-2014 by Priyank, Hotel Management
Thank you for taking time to give us feedback about you experience at our hotel. We are sorry that we didn't guide you about the grocery stores, attractions and shopping mall in our town. We apologize for that. We have lots of outdoor adventures in Russellville. There is a trail in walking distance from the hotel and different adventures like waterfalls, hiking, biking, kayaking and many more is within 10 miles radius of our hotel. Our hotel even have a restaurant and cocktail lounge on site for our guest. We hope to see you again at our hotel so that we can show you what our town has to offer. We will check the internet connectivity speed and we apologize for that. We hope to see you again.
2 out of 5
Recommended
by Jason

This traveller left a rating score only Posted 23-Jun-2014 on Hotels.com
2 out of 5
by A verified traveller

Posted 16-Jun-2014
Cons: everything
Horrible room that stunk like 5 years of cigarette smoke. Carpet was dirty and looked like it was not vacuumed in a long time. This place should be closed until the renovation is completed.
Comment from Hotel Management
04-Jul-2014 by Priyank, Hotel Management
Thank you for taking time to give us feedback. Sorry for the bad experience you had at our hotel. We will make sure the cleanliness of the room is taken care of. We hope to see you again after the renovation work is done. We are excited to serve you with the best services and best hospitality experience in our town.
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Lindsay, OK

Posted 21-May-2014 on Hotels.com
Motel was clean, staff very friendly. Beds were comfortable enough. Bathroom needed a lot if work. Old tub and sink. Pieces of ceiling falling off. If bathroom was updated would be good place to stay.
Comment from Hotel Management
06-Sep-2014 by Priyank, Hotel Management
Thank you for taking time to review our hotel. We will take your advice into consideration and will implement on it. We hope to see you again. Thank you for choosing us for your hospitality.
2 out of 5
by A verified traveller

Thank God it was only one night

Posted 19-May-2014
A place that I was glad to leave. Will not use again. They need to pay attention to cleanliness !
Comment from Hotel Management
04-Jul-2014 by Priyank, Hotel Management
Sorry about the cleanliness issues. It may be due to the renovation work outside. We will check each rooms more thoroughly everyday to ensure the cleanliness requirements are met. We acknowledge that you have decided not to stay at our hotel again. However, we hope to see you again after the renovation work is done so that we get chance to make up for any mistakes and let you experience the best hospitality experience.
3 out of 5
by Barb

For overnight stay only

Posted 19-May-2014
The hotel was easy to get too, but they had just started construction so we were in the far back corner. The construction ended at 7:00 each night and were not working on Sunday so they were not a problem. The pool was unusable due to the construction, but they should have drained the green water out. Not a good sight to look at while eating breakfast. The room was ok, one outlet did not work so we thought the microwave was broken. The carpet was dirty, beds lumpy and very limited on breakfast items. The staff were very friendly. But on a positive note, the hotel is under total construction down to the studs so some day it will be a nice hotel. For an overnight trip it was not bad.
Comment from Hotel Management
02-Jun-2014 by Priyank, Hotel Management
Thank you for choosing us for your hospitality. We will fix the problem you had to face in your room. We cannot drain the pool right now for renovation issues but we will sure get it cleaned to make sure that it doesn't ruin the scenery. We hope to see you again soon so we can let you have one of the best hospitality experience you had with all the rooms with new beds, carpets, fixtures and hot breakfast.
1 out of 5
by dan from ark-mo border

construction site

Posted 18-May-2014
this place is having a complete remodel. and it needs it. everything is 70's. one of the buildings is down to the skeleton and there is a crew working with loud saws and hammers and such from 7a to 9p. wait for the remodeling to be over with. there are 2 young ladies working the front during the week who are doing a great job. the management and weekend staff are indian or Pakistani and don't speak enough English to do anything. this place should have shut down until the remodeling is over with. impossible to rest or do any work in the room.
Comment from Hotel Management
05-Jul-2014 by Priyank, Hotel Management
Sorry for the inconvenience you had to experience due to the ongoing renovation work. However, we did updated the information about the renovation work on our online sites and we went into each individual room and checked for any noise from outside to which we didn't hear any outside noise. However, we apologize for any other inconvenience. We apologize for the inconvenience if there was any due to the Indian or Pakistani staff we had. We hope to see you again so that we can serve you with the best hospitality experience possible after the renovation work is completed.
3 out of 5
Recommended
for Overnight Stay Before Destination
by mandy from new york

Very budget stay

Posted 13-May-2014 on Hotels.com
We have stayed in some pretty budget places before, and this place was on the lower end. It was under construction at the time, and just seemed to be a bit sketchy, even for our standards. Very basic continental breakfast. Staff was friendly. I was scared to leave our full packed car just from the looks of the place, but it was fine. Its right off the highway so convenient location. Lots of restaurants around it. But something about it was a bit off.
Comment from Hotel Management
19-Jul-2014 by Priyank, Hotel Management
Thank you for taking time to review our hotel. Sorry that the renovation process of one of our three buildings bothered you. We are upgrading our rooms so that you have an enjoyable stay in future. I thank you on behalf of our staff. We take pride in them. We are glad that you later you felt safe for staying at our hotel and we further assure you that you will not have any problem of stealing, breaking in or vandalism at our hotel in future. We hope to see you again in future.
Comment from Hotel Management
19-Jul-2014 by Priyank, Hotel Management
Thank you for taking time to review our hotel. We apologize if the renovation process of one of our three buildings bothered you. We assure you that you will have the best hospitality experience at our hotel in future, I thank you on behalf of our staff. We take pride in them. We are glad that later you found our hotel to be safe and we further assure you that you will not have any fear of any stealing, breaking in or vandalism at our hotel in future. We are glad that you found the location of hotel to be convenient and so do other guests and keeping that in mind we really want to make our hotel with best amenities and services. We hope to see you in future.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 12-May-2014 on Hotels.com