Ratings based on 56 Verified Reviews

They paid and stayed. We double-checked.
2.6 out of 5
59% of guests recommend
2.6 Room cleanliness
3.2 Service & staff
2.6 Room comfort
2.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Philadelphia, PA

Under rennovations.

Posted 07-Jul-2014
Pros: Friendly, courteous front desk guy.
Cons: Update beds and bathrooms.
Location: Just passing through on a long trip on Route 40
The hotel is torn apart while under renovation. The pool is closed. Rooms look like the renovation is long overdue.
2 out of 5
by A verified traveller

Posted 16-Jun-2014
Cons: everything
Horrible room that stunk like 5 years of cigarette smoke. Carpet was dirty and looked like it was not vacuumed in a long time. This place should be closed until the renovation is completed.
Comment from Hotel Management
04-Jul-2014 by Priyank, Hotel Management
Thank you for taking time to give us feedback. Sorry for the bad experience you had at our hotel. We will make sure the cleanliness of the room is taken care of. We hope to see you again after the renovation work is done. We are excited to serve you with the best services and best hospitality experience in our town.
2 out of 5
by A verified traveller

Thank God it was only one night

Posted 19-May-2014
A place that I was glad to leave. Will not use again. They need to pay attention to cleanliness !
Comment from Hotel Management
04-Jul-2014 by Priyank, Hotel Management
Sorry about the cleanliness issues. It may be due to the renovation work outside. We will check each rooms more thoroughly everyday to ensure the cleanliness requirements are met. We acknowledge that you have decided not to stay at our hotel again. However, we hope to see you again after the renovation work is done so that we get chance to make up for any mistakes and let you experience the best hospitality experience.
3 out of 5
by Barb

For overnight stay only

Posted 19-May-2014
The hotel was easy to get too, but they had just started construction so we were in the far back corner. The construction ended at 7:00 each night and were not working on Sunday so they were not a problem. The pool was unusable due to the construction, but they should have drained the green water out. Not a good sight to look at while eating breakfast. The room was ok, one outlet did not work so we thought the microwave was broken. The carpet was dirty, beds lumpy and very limited on breakfast items. The staff were very friendly. But on a positive note, the hotel is under total construction down to the studs so some day it will be a nice hotel. For an overnight trip it was not bad.
Comment from Hotel Management
02-Jun-2014 by Priyank, Hotel Management
Thank you for choosing us for your hospitality. We will fix the problem you had to face in your room. We cannot drain the pool right now for renovation issues but we will sure get it cleaned to make sure that it doesn't ruin the scenery. We hope to see you again soon so we can let you have one of the best hospitality experience you had with all the rooms with new beds, carpets, fixtures and hot breakfast.
1 out of 5
by dan from ark-mo border

construction site

Posted 18-May-2014
this place is having a complete remodel. and it needs it. everything is 70's. one of the buildings is down to the skeleton and there is a crew working with loud saws and hammers and such from 7a to 9p. wait for the remodeling to be over with. there are 2 young ladies working the front during the week who are doing a great job. the management and weekend staff are indian or Pakistani and don't speak enough English to do anything. this place should have shut down until the remodeling is over with. impossible to rest or do any work in the room.
Comment from Hotel Management
05-Jul-2014 by Priyank, Hotel Management
Sorry for the inconvenience you had to experience due to the ongoing renovation work. However, we did updated the information about the renovation work on our online sites and we went into each individual room and checked for any noise from outside to which we didn't hear any outside noise. However, we apologize for any other inconvenience. We apologize for the inconvenience if there was any due to the Indian or Pakistani staff we had. We hope to see you again so that we can serve you with the best hospitality experience possible after the renovation work is completed.
2 out of 5
by shawn from arkansas

was not told...

Posted 11-May-2014
Pros: that they are finally doiing remodel??
was not told that this hotel was under construction. and i mean everywhere!! from the moment you enter property all you see is debris trucks equipment and construction. worked until almost 7 at night and back at it on sat morning. from the stairs where they were not working....but they needed alot of attention as well... to the door of room all aspects of property needed work. inside room the maintenance that should or had been done was lacking as well. big let down for us. so we left and went to other property instead of satying an additional night.
Comment from Hotel Management
02-Jun-2014 by Priyank, Hotel Management
Sorry Mr. Shawn that you had the inconvenience at our Hotel. The information about the renovation work was updated on the expedia website since the work started. To ensure that any guest will not be able to here outside noise, we went into all the available rooms and checked for any noise from outside to which we came to conclusion that all the rooms were isolated from outside noise. Sorry to see you go but next time if you choose us for your hospitality we will not let you have any such inconvenience or else it would be a big let down on us. Thank you and sorry again.
Comment from Hotel Management
02-Jun-2014 by Priyank, Hotel Management
Sorry Mr. Shawn that you had to experience this inconvenience at our hotel. The renovation work information was updated on Expedia website since the work commenced. To ensure that no guest would hear outside noise, we went into each rooms and checked for the noise only to find out that there were no rooms in which we could hear outside noise. However, sorry for any further inconvenience the renovation work might have caused. If in future you choose us for your hospitality there will be no such inconvenience or else it would be a big let down on us. Thanks and sorry again.
2 out of 5
Recommended
for Business Travellers
by Lee from New York

Lack of service

Posted 23-Jan-2014 on Hotels.com
Not friendly.
1 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 09-Dec-2013 on Hotels.com
Old and nasty
4 out of 5
Recommended
for Everyone
by A verified traveller

This traveller left a rating score only Posted 03-Dec-2013
1 out of 5
Recommended
for Business Travellers
by Diania from Ar

NO WAY IS THIS A 3* HOTEL!!!!

Posted 16-Nov-2013 on Hotels.com
This is a very old and shabby hotel and was not very clean! Because of the prices of hotels in the small town of Russellville I would however stay there again.