This is a nice looking hotel, but it's only in appearance, the staff and management have no sense of customer service whatsoever. We booked 2 rooms at 2 different rates, god knows what we did exactly, but the management did not even try to repair this mistake. Second, there is a valet parking service available. Nobody has ever mentionned any charge for that, except when we checked out. Bad surprise, we had to pay a mean $17 per day, when we had already overpayed $250 reais for one room because of the booking rate issue.
In the room we had, there was a cigarette butt forgotten by the previous guest on the shower door rail. Gross..
Finally, the decoration of the room and the furniture was very blunt. It very much looks like a hospital room. Very different from the fancy front desk area that they show on all picturees.
Overall, we are very dispointed and disguted with this hotel, and will not stay there again. We of course don't recommend it to anyone. We stayed in Porto Alegre before, and are likely to go there again. And there are more affordable and friendlier options out there.
The location is good, but we didn't like that the breakfast room was supposed to open at 6 and opened much later, making people go out and spend extra money, where things are very expensive, like the airport.
Nice family and run hotel. Very helpful. WIFI excellent in the room. Excellent included breakfast. A security lockbox included in the room. All in all, very satisfied. Only small negative is that the bed(s) that I had in my room were quite narrow.
Kenneth from Los Angeles, CA
Ornatus Palace Hotel in Porto Alegre, Brazil , holds a privileged location in the heart of the capital gaúcha and it is …More
We booked this hotel based upon location, kitchenette and price. We were in Porto Alegre only the two nights we stayed at this hotel so it is difficult to comment on because we have nothing to compare to. That said, it is close to the few cultural attractions listed in guide books and the web. It is on the main pedestrian street in the old city and near the wet market. Little if any English spoken by staff. Breakfast the usual fare for a brasilian hotel in this category. Room was large. Kitchenette consisted of a small sink, mini fridge full of mini bar fare for sale, a small counter again full of minibar fare for sale and a mini microwave on a shelf close to six feet from the ground. Girlfriend could not reach it. Nothing to microwave in - we purchased at supermarket. Internet was painfully slow. Snail mail may have been quicker! Overall, quite averàge. One sometime English speaking tv station and CNN international. Mini safe in room was the size of a cookie box, wasn't connected to anything and had no lock!
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