Ratings based on 778 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
74% of guests recommend
3.1 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Wellington

Didn't get to stay there

Posted 24-Jun-2015
Pros: Nothing
Cons: The facilities, cleanliness and the outdoor area for the SPA.
i had booked accomodation in May for our road trip, so the hotel had enough time to ensure they had the room. I got a call at 4pm on the day we were to book in by the receptionist, advising that the Spa was not working and they did not have the room available that was booked,so they had a neighbouring hotel that would take us in, i advised the receptionist that i would discuss this with my partner and call her back, the manager who had been talking in the background the whole time, grabbed the phone and pretty much told us that we couldn't stay there, and the other room had already been booked, but this had updatirs downstairs and a private deck with Spa. I felt bullied into staying and had to make the decision on the spot. When we arrived at our new accomodation, the spa on the deck, was like a bath, with holes in the roof and the rain coming through. We had breakfast included in our room fee, but this was not at the hotel we had been moved to but to another hotel (not original one either) up the road - it was all a little pushy and rushed and not very organised, and i felt very dissappointed with the whole process. The lady at reception where we moved to was lovely, but the conditions weren't that great
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice cosy room

Posted 19-Jun-2015
Pros: Confortable and cosy. Recieved a free upgrade which made the stay even better and the trip worth it.
Cons: Internet connection was poor. Would not get connection
Location: Very central. Close to all amenities
Had a good stay. Staff are very friendly. Disapointing however that the internet wouldnt work
1 out of 5
by A verified traveller

Posted 16-Jun-2015
Hotel hasn't got good heating facility, we freezed during our stay and there were no plugboards to plugin the electric blanket even. It was a worst night for us at the hotel. Not satisfied:(
2 out of 5
by A verified traveller

Badly in need of cleanup and renovation

Posted 15-Jun-2015
Badly in need of cleanup and renovation. The place is quite old and run down.
4 out of 5
Recommended
for Families
by A verified traveller

Nice place to stay and enjoy with family.

Posted 02-Jun-2015
Nice and relaxing. Recommend to all. Excellent location close to everything.
2 out of 5
by A verified traveller from UK cornwall

Tired hotel, reasonable location

Posted 22-May-2015
Friendly staff, breakfast included only when pressed - white bread, margarine, tinned fruit. Bathroom shower head split, heated towel rail not secured, fridge on uneven ground. Loads to see and do close by and hotel at better end of town. Food goodnext door and Urbano great!
2 out of 5
by A verified traveller

Disappointing

Posted 18-May-2015
Pros: the pool
Cons: management and the up keeping of the rooms
Location: location was fine if you have a car
We stayed in a one bedroom jetted room. Bathroom was great, jetted bath great,toilet, lots of space, shower was fine but needs the shower head cleaned. Towels only had two in the room, when asking for more you were given the 3rd degree. I called office asked if we were getting our room serviced manager said yes, house keeping will be there in a few minures, we left for the marathon came back 3hours later to find room still not serviced. In our onebedroom we only had to dinner plates, 3 glasses 2 coffee mugs, utemsils were all there but being a one bedroom you would think there would be enough cutlery etc for cater for at 4-5 people. Light bulbs were missing being upstairs you would think there would be sufficient lighting to ensure you don't trip and fall on something. The pool was great.
1 out of 5
by A verified traveller from France

Hotel en cours de renovations

Posted 11-May-2015
Pros: RIEN Ma chambre n'aurait jamais du etre mise en location. il y avait aussi une odeur horrible, mais je suppose que c'etait a cause des thermes.
Cons: TOUT Y compris la salle du petit dejeuner et le petit dejeuner tres basiques.
Etat de la chambre a mon arrivee : - glaciale - murs pas peints - la moitie des lampes hors d'usage - pas de frigo - pas de television - un seul oreiller et pas de couverture supplementaire Apres avoir beaucoup insiste, j'ai pu obtenir 2 oreillers supplementaires et un responsable a reussi a faire fonctionner le chauffage. Rien d'autre! Touche finale : quand j'ai voulu faire un the, je me suis apercue qu'il n'y avait pas non plus de tasse et la reception etait fermee !
4 out of 5
Recommended
for Families
by A verified traveller

Nice large room.

Posted 11-May-2015
Pros: Was a great room for a family of four.
Cons: Some maintenance is behind.
Location: Lots to do in Rotorua.
Family had a good time. Kids loved the hot tub. Too bad we only stayed for one night as there is so much to do in the area.
4 out of 5
by A verified traveller from Wellington

motel getting worse

Posted 10-May-2015
Cons: everything
Location: NA
stayed there a few times and just getting worse, but always told under refurbishment so that means its been refurbished for the last 4 years. holes in wall, leaking taps, hard to turn taps off, only allowed 1 towel per person per night, not accommodating for swimming towels and how often most swim, hard to get anything ie: teatowels, toilet paper - questioned how many people in room. Just a terrible experience but only thing I like is the amount of room of the lounge / kitchen area in the 2bedrm rooms.