Ratings based on 762 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
74% of guests recommend
3.1 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom UK cornwall

Tired hotel, reasonable location

Posted 22-May-2015
Friendly staff, breakfast included only when pressed - white bread, margarine, tinned fruit. Bathroom shower head split, heated towel rail not secured, fridge on uneven ground. Loads to see and do close by and hotel at better end of town. Food goodnext door and Urbano great!
2 out of 5
by A verified traveller

Disappointing

Posted 18-May-2015
Pros: the pool
Cons: management and the up keeping of the rooms
Location: location was fine if you have a car
We stayed in a one bedroom jetted room. Bathroom was great, jetted bath great,toilet, lots of space, shower was fine but needs the shower head cleaned. Towels only had two in the room, when asking for more you were given the 3rd degree. I called office asked if we were getting our room serviced manager said yes, house keeping will be there in a few minures, we left for the marathon came back 3hours later to find room still not serviced. In our onebedroom we only had to dinner plates, 3 glasses 2 coffee mugs, utemsils were all there but being a one bedroom you would think there would be enough cutlery etc for cater for at 4-5 people. Light bulbs were missing being upstairs you would think there would be sufficient lighting to ensure you don't trip and fall on something. The pool was great.
1 out of 5
by A verified travellerfrom France

Hotel en cours de renovations

Posted 11-May-2015
Pros: RIEN Ma chambre n'aurait jamais du etre mise en location. il y avait aussi une odeur horrible, mais je suppose que c'etait a cause des thermes.
Cons: TOUT Y compris la salle du petit dejeuner et le petit dejeuner tres basiques.
Etat de la chambre a mon arrivee : - glaciale - murs pas peints - la moitie des lampes hors d'usage - pas de frigo - pas de television - un seul oreiller et pas de couverture supplementaire Apres avoir beaucoup insiste, j'ai pu obtenir 2 oreillers supplementaires et un responsable a reussi a faire fonctionner le chauffage. Rien d'autre! Touche finale : quand j'ai voulu faire un the, je me suis apercue qu'il n'y avait pas non plus de tasse et la reception etait fermee !
4 out of 5
Recommended
for Families
by A verified traveller

Nice large room.

Posted 11-May-2015
Pros: Was a great room for a family of four.
Cons: Some maintenance is behind.
Location: Lots to do in Rotorua.
Family had a good time. Kids loved the hot tub. Too bad we only stayed for one night as there is so much to do in the area.
4 out of 5
by A verified travellerfrom Wellington

motel getting worse

Posted 10-May-2015
Cons: everything
Location: NA
stayed there a few times and just getting worse, but always told under refurbishment so that means its been refurbished for the last 4 years. holes in wall, leaking taps, hard to turn taps off, only allowed 1 towel per person per night, not accommodating for swimming towels and how often most swim, hard to get anything ie: teatowels, toilet paper - questioned how many people in room. Just a terrible experience but only thing I like is the amount of room of the lounge / kitchen area in the 2bedrm rooms.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom USA

Great Staff

Posted 08-May-2015
Pros: The Staff.
Cons: It's getting a bit old and worn, but the staff made us feel very welcome.
Location: Good location.
Had a great time in Rotarua. NZ. If I owned this hotel I'd spend some money putting new curtains, paint and fixing the holes in the walls in some of the rooms. BUT, I have to say that the staff were most excellent. The owner needs to invest in the facility because it's in a great location.
2 out of 5
Recommended
for Everyone
by A verified travellerfrom rotura

Nice hotel rooms goog

Posted 21-Apr-2015
We book the hotel it's really chep have pool but we didn't enjoy pool my kids want
1 out of 5
by A verified travellerfrom nz

Terrible stay

Posted 19-Apr-2015
Arrived no idea we were coming room not ready waited upgraded us to one bedroom terrible room, we chose this hotel for its heated pool and sky it had neither, lounge heater tap removed so you couldn't use it and it was freezing . Towels old .
2 out of 5
by A verified travellerfrom Auckland New Zealand

Two bedroom unit

Posted 15-Apr-2015
Pros: Location was satisfactory, expansive grounds and room size
Cons: Complete renovation of this family unit would be required.
Location: Close to shopping and all tourist venues.
Very tired and dilapidated family 2 bedroom unit. Fittings and furniture were all extremely worn and general condition of the unit was very unsatisfactory. Advertisement on Expedia re facilities and overall rating was not what was delivered. Not enough towels were left in the family unit so had to ask at the office. An old stained Toaster and new rubbish bags were delivered to the unit late afternoon.
2 out of 5
by A verified traveller

Posted 13-Apr-2015
Problems straight off the bat waiting for 15+ minutes with nobody anywhere in sight to then be accused of lying about it. rooms are in need for a good spruce up along with the rest of the facilities. Would be a last resort to stay again