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Reviews of NH Collection Roma Giustiniano

4 out of 5
NH Collection Roma Giustiniano
Via Virgilio 1 E/F/G, Rome, RM

Reviews

8.8

Excellent

Rating 10 - Excellent. 533 out of 1000 reviews" "
Rating 8 - Good. 358 out of 1000 reviews" "
Rating 6 - Okay. 66 out of 1000 reviews" "
Rating 4 - Poor. 22 out of 1000 reviews" "
Rating 2 - Terrible. 21 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Peter, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast $28 per person but nothing to eat !
Stayed 2 nights in Feb 2024

8/10 Good

POLIXENI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk service and clean rooms
Stayed 4 nights in Feb 2024
Response from Martina Calderone, Guest Relations Manager. on 27 Feb 2024
Dear Polixeni,thank you so much for your comment!We are extremely happy to know you have enjoyed your stay !We really hope we weill welcome you back soon!

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Did not have wifi access for 24 hours.
Stayed 3 nights in Feb 2024
Response from Martina Calderone, Guest Relations Manager. on 19 Feb 2024
Dear Diane,thank you for spending part of your precious time sharing your evaluation about your recent stay at our NH Collection Giustiniano.We are deeply sorry about the inconvenience lived during your stay with our Wi-fi, unfortunately, we have suffered some technical issues, not caused form the Hotel itself.We hope you can accept our warmest apologize.

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, property conditions & facilities
I’m only staying at NH collections from now on! Had a great experience !
Stayed 4 nights in Feb 2024
Response from Martina Calderone, Guest Relations Manager. on 19 Feb 2024
Dear Katelyn,thank you for your kind and positive feedback about your recent stay at our NH Collection Giustiniano.Nothing could let us feel more proud that reading, and feeling, our Guests' happiness!We hope we will welcome you back soon again!

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. We walk to everywhere from there. The neighborhood was our favorite. Neat facilities and friendly staff. Btw, walk means walkable not close, is around 5 km to center Rome and 1 km to Vatican but it's worth it!
Stayed 2 nights in Jan 2024
Response from Martina Calderone, Guest Relations Manager. on 19 Feb 2024
Dear Juan,thank you for your kind and positive feedback about your recent stay at our NH Collection Giustiniano.Nothing could let us feel more proud that reading, and feeling, our Guests' happiness!We hope we will welcome you back soon again!

8/10 Good

Paul Octavian

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

María I

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and big rooms. Staff were very helpful. Good location!
Stayed 2 nights in Jan 2024
Response from Martina Calderone, Guest Relations Manager. on 15 Jan 2024
Dear Maria,thank you so much for your kind and positive evaluation about your recent stay at our NH Collection Giustiniano.We are so proud to know you have definitiely enjoyed your stay at our Hotel and we cannot wait to welcome you back soon again!

2/10 Terrible

Angui

Stayed 6 nights in Dec 2023

10/10 Excellent

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and amazing service! Alessandro checked us in and was warm and inviting. His restaurant recommendations were excellent!
Stayed 2 nights in Dec 2023
Response from Martina Calderone, Guest Relations Manager. on 22 Dec 2023
Dear Rochelle,what a great pleasure to know you have spent an excellent stay at our NH Collection Giustiniano.Thank you for your kind words for the treatment received from our Reception Team, especially from Alessandro, we will definitely share your kind words with him!We really hope we will welcome you back soon again!

10/10 Excellent

avital

Liked: Cleanliness, staff & service, property conditions & facilities
Location was great and the surrounding area was very walkable. Great location to avoid the congestion of other parts of Rome. Hotel was clean and the room was spacious.
Stayed 4 nights in Oct 2023
Response from Martina Calderone, Guest Relations Manager. on 22 Dec 2023
Dear Avital,thank you so much for your positive evaluation of your recent stay at our NH Collection Giustiniano.We are really proud to know you have enjoyed your stay at our Hotel and we really hope we will welcome you back soon!

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

ELEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services and location
Response from Martina Calderone, Guest Relations Manager. on 29 Nov 2023
Dear Elen,thank you for sharing your recent stay at our NH Collection Giustiniano.We are so happy to know you have definitely enjoyed your stay at our Hotel!We hope we will welcome you back soon!

6/10 Okay

Donald

Stayed 2 nights in Nov 2023

8/10 Good

Sigmund

Stayed 4 nights in Nov 2023

10/10 Excellent

Michael, New fairfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular view of St Peter’s Basiica from my balcony. Very clean and up to date rooms.
Stayed 2 nights in Nov 2023
Response from Martina Calderone, Guest Relations Manager. on 15 Nov 2023
Dear Michael,thank you so much for sharing your positive feedback with us!Nothing could let us feel more proud than reading, and feeling, your complete happiness!We really hope we will welcome you back soon again!

10/10 Excellent

Conin, Surrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Michelle (front desk) was very nice, pleasant and helpful. A great asset to the hotel.
Stayed 3 nights in Nov 2023
Response from Martina Calderone, Guest Relations Manager. on 9 Nov 2023
Dear Conin,thank you so much for sharing your kind evalution with us!We hope we will welcome you back soon again!

8/10 Good

Raul

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Martina Calderone, Guest Relations Manager. on 9 Nov 2023
Dear Raul,thank you so much for your kind and positive evaluation about your recent stay at our NH Collection Giustiniano.We hope we will welcome you back soon!

8/10 Good

Manoj

Stayed 4 nights in Oct 2023

10/10 Excellent

Jade

Stayed 1 night in Oct 2023

10/10 Excellent

bart

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location - near Vatican city and hub for hop on and hop off busses, yet away from the crowd (quiet)
Stayed 4 nights in Oct 2023
Response from Martina Calderone, Guest Relations Manager. on 30 Oct 2023
Dear Bart,thank you for sharing your kind comment about your recent stay at our NH Collection Giustiniano.We are so happy to know you have enjoyed it!We hope we will welcome you back soon again!

10/10 Excellent

Mikhail

Liked: Cleanliness, amenities
Very good
Response from Martina Calderone, Guest Relations Manager. on 9 Oct 2023
Dear Mikhail,thank you so much for your kind and positive evaluation about your recent stay at our NH Collection Giustiniano.We hope we will welcome you back soon!

6/10 Okay

April, Henderson

Stayed 4 nights in Sep 2023

6/10 Okay

SANDY

Stayed 1 night in Sep 2023

10/10 Excellent

Pina

Stayed 1 night in Sep 2023

10/10 Excellent

Maxim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel near the center of Rome. Walking distance to Vatican museums, Colloseum is also not far away. Great breakfast selection, friendly staff. Parking is limited and can be tricky to find a spot, but the parking facility itself is underground and is fairly secure.
Stayed 1 night in Aug 2023
Response from Martina Calderone, Guest Relations Manager. on 29 Sept 2023
Dear Maximthank you so much for sharing your kind comment with us!We really hope we will welcome you back soon again!

2/10 Terrible

Jenn

Disliked: Cleanliness, staff & service, property conditions & facilities
Wanted to check out the moment we entered the room. Toilet squeaks soo loud even if I use a finger to press it down, bed is super old and uncomfortable (woke up with pain all over), hair dryer needs replacing (it was completely peeling), luggage holder is broken, phone is broken, USB plugs are broken, etc. So many things are broken, it makes me question their cleanliness as well.
Stayed 3 nights in Sep 2023
Response from Martina Calderone, Guest Relations Manager. on 29 Sept 2023
Dear Jenn,thank you for sharing your recent stay at our NH Collection Giustiniano.We are deeply sorry to read your stay has not met your expectations.During your stay we have done our best in order to assist you and help you with your requests and needs, including avoiding the penalty you should have paid since you have decided to leave the Hotel before the original check out day.We will take care of your words: your comments are, for us, the daily source of improvement.We remain at your complete disposal,

10/10 Excellent

Masoumeh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like everything about the hotel
Stayed 4 nights in Sep 2023
Response from Martina Calderone, Guest Relations Manager. on 18 Sept 2023
Dear Masoumeh,thank you so much for your lovely comment about your recent stay at our NH Collection Giustiniano!We really hope we will welcome you back soon again,

10/10 Excellent

Judit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel I would definitely stay here again
Stayed 3 nights in Sep 2023
Response from Martina Calderone, Guest Relations Manager. on 18 Sept 2023
Dear Taylor,thank you so much for sharing with us your recent stay at our NH Collection Giustiniano.We are extremely glad to know you have definitely enjoyed your stay with us and you would chose us again!We hope we will welcome you back soon!

8/10 Good

Adarsh, Brooklyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location is excellent. It is convenient for all of Rome Touristy things. The staff were good. They were very busy and hence had less time to attend to each guest. Though they tried very hard. The rooms were excellent size. Stayed in Junior Suites. We stayed for 11 days. Bed was comfortable. I think the hotel management needs to look into how they are providing amenities like tea and coffee in the room. Had to ask for them multiple times as they were not refilled every day. In fact we were told that they may not have black tea so can only give us fruity packs. That is not tea. A four star hotel is a luxury hotel and at that price one does expect to get a tea bag every morning without having to ask for it over and over again everyday. Especially considering we were there for 11 days and booked in 2 junior suites. All in all I would recommend the hotel but wish they would upgrade housekeeping to make it truly a four star hotel.
Stayed 4 nights in Sep 2023
Response from Martina Calderone, Guest Relations Manager. on 11 Sept 2023
Dear Adarsh,thank you for sharing with us the feedback of your recent stay at our NH Collection Giustiniano.We have carefully read your comment and we are deeply sorry to have caused you any kind of inconvenience.We will surely share your feedback with our Hotel Team, especially with the Housekeeping Staff.Our Guests' comment are the greatest source of growth.We really hope we will have a new chance to welcome you back,

8/10 Good

Adarsh, Brooklyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still staying at the property. Will update review. Had multiple bookings. The hotel staff is really busy but courteous. Housekeeping needed reminders most days for coffee and milk pods and tea replacement but was supplied on calling. Hated to disturb them since they are busy but had no options.
Stayed 4 nights in Aug 2023
Response from Martina Calderone, Guest Relations Manager. on 11 Sept 2023
Dear Adarsh,thank you for sharing with us the feedback of your recent stay at our NH Collection Giustiniano.We have carefully read your comment and we are deeply sorry to have caused you any kind of inconvenience.We will surely share your feedback with our Hotel Team, especially with the Housekeeping Staff.Our Guests' comment are the greatest source of growth.We really hope we will have a new chance to welcome you back,

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed top floor in a suite at the back of the property, extremely quiet location with lots of restaurant and shopping options within a 10 minute walk.
Stayed 3 nights in Aug 2023
Response from Martina Calderone, Guest Relations Manager. on 13 Sept 2023
Dear Todd,thank you so much for sharing your Experience at our NH Collection Giustiniano.We are so glad to know you have really enjoyed your stay!We hope we will welcome you back soon!

8/10 Good

ADRIENNE, Los Angeles

Travelled with family
Liked: Cleanliness
Hotel was good with the exception of no ice machine for guests. Also I didn't like the fact that the hotel did not provide me an itemized receipt for the stay, stating that I had to contact Expedia because I booked through their site. I've never been told that by any other hotel.
Stayed 1 night in Aug 2023
Response from Martina Calderone, Guest Relations Manager. on 13 Sept 2023
Dear Adrienne,thank you so much for sharing your experience at our NH Collection Giustiniano.We have carefully read your comment, and we really thank you for your feedback.The Hotel does not provide ice machine, but the Hotel Team can provide it to you on request.The room rate you have chosen was a prepaid rate, since it has been issued through an agency, the Hotel cannot provide a direct receipt to the Guest, but it has to been requested to the agency directly.We remain at your complete disposal for any information you may need,

6/10 Okay

Thomas, Philadelphia

Travelled with family
Liked: Amenities, property conditions & facilities
I paid extra for a 'terrace.' Mine had not even a chair and was completely fenced in. Some in front and of course on the pictures had chairs and an open terrace but mine was not as shown.
Stayed 2 nights in Aug 2023
Response from Martina Calderone, Guest Relations Manager. on 13 Sept 2023
Dear Thomas,thank you for spending part of your precious time sharing your recent stay at our NH Collection Giustiniano.We are so sorry you did not like the room we have assigned you.We remain at your complete4 disposal if you wish to contact me directly.

6/10 Okay

ALICIA, Pineville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Nadeen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t think twice, book it!
Wonderful service from the moment you walk through the doors! Friendly staff, clean rooms, and most importantly they have AC! The ladies at reception were fabulous!
Stayed 1 night in Aug 2023
Response from Martina Calderone, Guest Relations Manager. on 13 Sept 2023
Dear Nadeen,thank you so much for sharing with us your lovely comment!We would be so happy to welcome you back!

6/10 Okay

ALICIA, Pineville

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

10/10 Excellent

Africa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Terrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful, from Roberta at the front desk, and Rogelio a cleaner, Roberto at the bar and Annabella that serviced our room, the workout facility was perfect for what we needed and we had an excellent experience!
Stayed 2 nights in Aug 2023

2/10 Terrible

Pamella

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a horrible experience Everything was dirty, cleaning service nonexistent.
Stayed 2 nights in Aug 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Anila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent costumer service
Stayed 2 nights in Aug 2023
Response from Martina Calderone, Guest Relations Manager. on 10 Aug 2023
Dear Anila,thank you so much for your sharing with us your recent stay at our NH Collection Giustiniano.We are extremely proud to know you have definitely enjoyed your stay at our property and we hope we will welcome you back soon again!

6/10 Okay

James, Fair Haven

Liked: Staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

Jami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in downtown Rome. Very comfortable stay!
Stayed 1 night in Aug 2023
Response from Martina Calderone, Guest Relations Manager. on 7 Aug 2023
Dear Jami,thank you so much for sharing your kind and positive feedback about your recent stay at our NH Collection Giustiniano.We really hope we will welcome you back soon!

10/10 Excellent

Maria Angela Urrutia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy, comfortable and very conveniently located hotel in the quiet Prati district, close to the Vatican and near the Via Cola di Rienzo with great shops. The staff is very warm, friendly, and extremely helpful - shoutout to Alessandro, Michelle and Ian at the front desk, and Agnese Eva at the restaurant! We had a junior suite, spacious and with very cold a/c which was a Godsend in the Roman summer. The room had an accordion door so my daughter loved having her own space. The bathroom was always very clean, and the amenities are installed in big pump bottles so you never run out of soap or shampoo. The closets were generously sized. There was a mini fridge in the room too which we used to store our drinks. Breakfast was a feast - the usual eggs (scrambled or hard boiled), bacon, sausage, vegetables (peas, green beans, grilled tomatoes), an array of fruit juices, fresh sliced fruit, cereals, yogurt, a vast selection of breads, pastries, cold cuts, and cheeses, and a drink machine that made your choice of espresso, cappuccino, hot chocolate, and much more. it really kept us fueled up until early afternoon. Our last day there was my birthday, and Agnese Eva at the restaurant presented me with a nice little dish of pancakes and fruit with a candle. I so appreciated that gesture! All in all, we enjoyed our stay, we highly recommend it, and would definitely stay here again.
Stayed 9 nights in Jul 2023
Response from Martina Calderone, Guest Relations Manager. on 10 Aug 2023
Dear Ms Urrutia,thank you so much for sharing with us your detailed review about your recent stay at our NH Collection Giustiniano.We are extremely proud to read our Team has been able to ensure you the stay you expected!We really hope we will welcome you back soon again!

8/10 Good

Ricardo

Travelled with family
Great location. Rooms need a refresh.
Room was of good size with balcony and great views but the furnishings were dated and sub standard for a 4 star property. Service was adequate but not noteworthy. Great neighborhood, close to tourist locations but outside of the crazy zone. Lots of walkable restaurants and shopping.
Stayed 2 nights in Jul 2023
Response from Martina Calderone, Guest Relations Manager. on 31 Jul 2023
Dear Ricardo,fistly, we would like to thank for sharing your comment with us.We are glad to know you have appreciated the room size as well as the balcony and the view you can enjoy!Thank you for your sharing your feedback with us, we will definitely take care of your words.Best regards,

8/10 Good

Ashruf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

8/10 Good

Mondana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023

6/10 Okay

Hamad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023