They gave me a horrible room, the wardrobe fall in my sons head and broke a glass. The phone to reception was not working, the lift didn't go to the fifth floor, and when I told them what happend, they didn't do anything else than giving me ice. I went back to the room, and it was full of glass, but my son needed to lay down, so we stayed there for a while. After that, I asked to change rooms, and they gave us a nicer room. I don't understand why they gave us a room in such a bad condition in the first place; it's not what I paid for.
But because the person on reception was nice, I have decided that accidents happen and to relax.
Ar the check out the person at reception told me city tax could not be used by cash and that I was told that when I booked, which is a lie. I paid by card in all other Rome hotels, and no one complained. I checked the booking, and it does not say anything about paying in cash. We are in the 21st century; it is not acceptable. I didn't have time to run to the ATM; it would be meant losing my flight home. They didn't offer any solutions. I wasn't expecting that treatment after what happened the day before.You book a place expecting to have a nice time and they ruin your holidays.