Terrace/patio

Reviews of Hotel Best Roma

4 out of 5
Hotel Best Roma
Via Di Porta Maggiore 51, Rome, RM

Reviews

7.6

Good

Rating 10 - Excellent. 99 out of 442 reviews" "
Rating 8 - Good. 190 out of 442 reviews" "
Rating 6 - Okay. 101 out of 442 reviews" "
Rating 4 - Poor. 30 out of 442 reviews" "
Rating 2 - Terrible. 22 out of 442 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were a bit concerned with the negative reviews before we went. The rooms are basic but clean and cleaned every day. Breakfast is what you would expect in any hotel in Italy. The staff were helpful and accommodating to requests for additional tea and coffee in the garden area. There is graffiti on the walls in the street but you see that all over Rome. The hotel was close to a supermarket and dining options and a couple of blocks from the metro.
Stayed 5 nights in Sep 2023
Response from Gianluca on 30 Sept 2023
Good afternoon and thank you very much for your good review:-)See you soon in RomeBest regards

10/10 Excellent

Pauline

Stayed 2 nights in Sep 2023
Response from GIANLUCA on 4 Nov 2023
THANK YOU VERY VERY MUCH FOR YOUR STAY AND YOUR REVIEW!!!SEE YOU SOON IN ROME :-)

4/10 Poor

Lisa

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Hotel is very dirty. Location in bad area.
Stayed 3 nights in Jun 2023

2/10 Terrible

joaquin

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Area isn’t good the hotel looks much better at the internet . It’s need a lots of maintenance
Stayed 3 nights in Jun 2023
Response from GIANLUCA on 22 Jun 2023
...IS THIS THE REASON?BECAUSE YOU LEFT OUR HOTEL WITHOUT CHECK OUT AND WITHOUT PAY THE ROOM...AH...SORRY...I FORGOT....YOU DIDN'T ANSWER TO OUR CALLS....WHY YOU DIDN'T SPEAK WITH US ?...YOU LEFT OUR HOTEL WITHOUT SPEAK WITH OUR RECEPTIONIST...VERY GOOD MANBEST REGARDSGIANLUCA LATINI

10/10 Excellent

Daniel Berhe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from latini on 22 Nov 2019
Thank you very much for your feedback! If you want you can add your review on tripadvisor!!! :-)

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
The staff was very nice and helpful, especially the young man from Bangladesh
Stayed 1 night in Jun 2019
Response from hotel best roma staff on 20 Jun 2019
Thank you for your review! We hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2019
Response from gianluca on 16 Jul 2019
Good evening and thank you very much for your review!! See you soon :-) Best regards Gianluca

10/10 Excellent

MichaelandRuth, Charleston, South Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just right for us,. the room, the breakfast bar and the maid service. She changed the bed everyday. The bed was so nicely made it felt like the sheets were ironed. Very Very clean, the whole place. Quaint and nice
Stayed 4 nights in Oct 2018
Response from Arosh on 17 Oct 2018
Dear guest, Thank you very much for your lovely feedback about your stay at the Hotel Bestroma.We are really pleased to read,that you had a nice experience at our hotel.We are looking forward to welcoming you soon again to HOTEL BEASTROMA... Best Regrds Arosh CALDERA

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel but not the best area
Hotel was friendly and clean . Breakfast was very good
Stayed 4 nights in Sep 2018
Response from LATINI on 12 Sept 2018
THANK YOU VERY MUCH FOR YOUR FEEDBACK AND YOUR RESERVATION! SEE YOU SOON :-)

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel
Hotel Best is on an extremely busy and noisy street. It is old, dark and uncomfortable. The only plus is the pretty patio near the breakfast area. Breakfast is not particularly good or pleasant. Don’t go there.
Stayed 4 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great rooms and outside area for breakfast. A little far from the city center, maybe 20 min walk to the Colosseum. The service was also great, but a tad confusing. One man claimed the hotel didn’t offer transportation to/ from the airport and hotel, but another man was able to book my party a shuttle from the hotel to the airport for only €15 per person. Nonetheless, they do accommodate, the employees just need to communicate a bit more
Stayed 4 nights in Jun 2018
Response from Gianluca on 15 Jun 2018
Good morninig and thank you very much for your stay and your review:-)

6/10 Okay

Sam, England UK

Liked: Cleanliness, staff & service
ADEQUATE FOR SHORT STAY
Nice hotel The room was okay for a short stay due to its smallness. The breakfast was again okay though again the room was small but it was never overcrowded. We were able to get hot drinks up until 2000 hrs. from a machine in the breakfast room. The travel was by Tram 5 or 14 from The Rome Termini takes only 4 minutes. The connection for travel around Rome was a 5 minutes walk to the Metro at Manzoni. The Metro gets very crowded .
Stayed 3 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!!
The hotel is VERY CLEAN, close to metro station and tourist attractions. Excellent service. Staff are very helpful, especially ARUSH. Free breakfast and strong WiFi connection.
Stayed 3 nights in Feb 2018
Response from Latini on 18 Feb 2018
Good afternoon and thank you very much for your review:-) We are very happy that you found our hotel very good! See you your next time in Rome! Best regards Gianluca LATINI

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good location, and very friendly staff. But rooms were small, breakfast had very limited choices and was very cramped, often area was too small for the number of guests, the deco was dated, there was no glassware when we asked for glasses in the evening was given plastic cups. Every morning we found the showers didn't provide enough hot water, it was bearable but water would get cool during shower, so wasn't enjoyable. Most definitely NOT a 4* hotel!! I would rate it 2-3*. I would only recommend if getting a very cheap deal or price is comparable to other 2-3* accommodation.
Stayed 3 nights in Oct 2017

8/10 Good

Julie, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel and very good location
This is a great little hotel just outside the main historic centre but within easy walking distance of all. The Coliseum is the closest and takes about 20 minutes to get there, 10 minutes to the nearest Metro station (very easy to navigate) and several nice local restaurants with good food. The staff in the hotel are friendly and helpful, rooms clean and comfortable, good shower and plenty of hot water. Breakfast is good, all buffet self service but did lack fresh fruit. Other than that all good and would highly recommend.
Stayed 4 nights in Oct 2017

6/10 Okay

Jewels, Essex Uk

Liked: Cleanliness, staff & service
Small hotel but good for the price
Nice staff. Nice outside area and small roof terrace. Not much to do immediately outside but more restaurants are a walk away Only complaint would be that the bath didn't drain well at all when having a shower - mentioned to them a few times and they stated it was ok.( which it wasn't) 1.9 miles to Colluseum. Easy stroll on a nice day Staff helpful in ordering taxis. Overall good for those on a budget
Stayed 4 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
A Fair Hotel - you get what you paid for
Room: I stayed in two different rooms in the hotel: - do NOT let them put you in a room on the bottom floor facing the street. This is the room I INITIALLY got. The air conditioning wasn't working properly and the Tram is very loud. Couldn't get any sleep at all. It was like sleeping next to a runway. - The shower has a very unusual set up... instead of a shower curtain, they have a glass barrier/door that only extends HALF the length of the tub. You have to be very careful in order for water not to get all over the floor. - the mini safe they provided was also labelled as "out of order".... After complaining about these things, the concierge allowed me to switch to a room on the third floor, facing AWAY from the street. - air conditioning was awesome, shower was cramped but adequate. No real complaints. Common areas: - the hotel is very small. The breakfast is very minimal ( cereal, bread, deli meats, juice, coffee). The dining room is very cramped. - nice dining area in back. Location: Pros: - less than 10 min walk from the closest metro station. Less than 5 min walk to a convenient tram stop. - you can get pretty much anywhere you want to visit in Rome in less than 30 minutes from here. - a couple of restaurants, a super market, a gelato place and plenty of convenience stores within 10 minute walk west. Cons: - hotel is located facing a busy road with a tram line on it (VERY LOUD if your room faces the street). - the area just north of the hotel is pretty sketchy
Stayed 5 nights in Jun 2017
Response from LATINI GIANLUCA on 27 Aug 2017
GOOD MORNING AND THANK YOU VERY MUCH FOR YOUR REVIEW :-) SEE YOU SOON! BEST REGARDS GIANLUCA LATINI

8/10 Good

Small family

Liked: Staff & service
Good price for a hotel
We stayed in a triple room with our daughter. It had a double bed and a twin bed with little space to walk around. Room and bathroom were in good condition. We had hot water and clean towel service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicest Staff Ever!
The staff at this hotel was EXCELLENT! Very kind and accommodating. They went above and beyond the first night we were there in helping us with my mom in her confused state. Gave us an excellent recommendation for a restaurant that was close to the hotel. The breakfast provided was great too! Plenty of fresh meats and cheeses and bread!

6/10 Okay

Paul, Cape Town

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Does not deserve 4 stars
Room small, bathroom even smaller, no hot water during daylight, staff nice, breakfast OK, close to Metro and busses, and Colloseum

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near enough to facilities
Handy to restaurants,not the best view out front but clean & tidy with polite staff . Smart interior with comfy beds. Shower cold on the Saturday but fine the rest of the time.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Short cheap break we needed!
We arrived to a warm welcome! Had a room 401 which was nice! But no hot water for most of the day! As all I wanted was a warm shower before I set off to see beautiful Rome! But had to have when we got back in the evening! Breakfast is continental love the rolls! But gets a bit boring after 4 mornings of exactly the same! I will say it's quite far out! On the first night of coming home I felt unnerved walking back to the hotel! But then got to know area was ok & felt safe! Thanks for a pleasant stay!

8/10 Good

Rachel, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Lovely hotel. Great staff. Very welcoming and helpful. Room was clean and comfortable. Little bit noisy with the trams outside as it was a room at the front of the building, but was fine. Close to metro and within walking distance of main attractions of Rome. Would definitely recommend to a friend or stay here again.

8/10 Good

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the price
Rooms were very clean and cleaned every day, staff were helpful and location is good - 5 minute walk to the tube which is only a few stops from all the main sites

10/10 Excellent

Angel L, L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel , great City location
This hotel was a great choice for me and my Girlfreind who were looking for a nice and clean hotel to stay near the city center and main attraction, we easily were guided to tour bus and had a great day at the Vatican and surrounding areas

8/10 Good

john, Exeter England

Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly hotel well placed.
The only draw back was we had a room on the tram side and they ran (noisely) until 11 00pm each night. I understand that the hotel is due for fairly extensive renovation from now until the summer of 2017.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Lacks basic stuff
Although the location of the hotel by itself is a great it lacks a lot of basic stuff . The breakfast is not to Rich; I had the problem in my room and I asked to fix it on the bathroom for the five days I stayed it was not fixed I think they should work more on their stuff they should work more on showing clients a little bit more respect and answer

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Des, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the price

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience. Rooms might be slightly small but was more than adequeit . The quality of the furnishings far exceeds any top city center hotels. Two inch solid wood doors keep out noise. So quiet we thought we had the hotel to ourselves.

4/10 Poor

Toni, Ontario Canada

Liked: Cleanliness
Disliked: Property conditions & facilities
Wouldn't choose this one again.
Small hotel, good friendly staff. Rooms are small and very noisy. Facilities not much but good Wifi.

6/10 Okay

Verified traveller

Liked: Staff & service
Nice Hotel but rooms are small
This is a pleasant nice hotel, staff was nice rooms were clean but very small and definately not the 4 stars Expedia rated it. It is maybe a 3 star at best.

2/10 Terrible

Alejandra

Disliked: Cleanliness, room comfort
They no respect the reservation
They gave us an excuse and sent to a different hotel not as good as we had selected.

8/10 Good

Penny M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would reccomend
we had a challenge finding the hotel. The neighborhood, more local less tourist. Was a great small hotel, with super service and great breakfast

10/10 Excellent

luis, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to train station.
It was our second hotel in Rome and it was nicer than the first. Staff was nice.

8/10 Good

Rosalind, London uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, not far from the centre of rome
Helpful staff. Clean room, if a little on the small size. Terrace is nice out the back for smoking and breakfast. But full of mosquitos though, maybe as it was very hot while we were there. Good for a short stay sightseeing in Rome. Theres a supermarket at the top of the road. We ate in a nice little restaurant very near by on the 1st night, recommended by the hotel. Metro is a 15 minute walk away, easy and quick to get around. The staff helped us by checking our bus back to the airport was all arranged and let us leave our suitcases there on our last day as we weren't flying till the evening.

8/10 Good

lisa, glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel near the termini
people were nice and helpful room was clean close to colloseum

8/10 Good

todd , vero beach florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Staff was friendly. I felt like family. Better than a hotel

6/10 Okay

Roy, London

Liked: Cleanliness, staff & service
Small with good transport links
The hotel feels more like a bed-and-breakfast than a 4+star hotel but it is comfortable, clean, with good air-con; and the staff are courteous and helpful. Rooms are quite dark and there isn't a lot of space, but they are comfortable and clean. The breakfast area is a little cramped but there is a patio which you can use which is very pleasant on a nice day. There are also some good small restaurants nearby and excellent transport links (tram, metro, bus and train). The airport shuttle buses drop-off and pick-up about a mile away at Termini station (two stops on the metro, 10-min tram ride). I would stay here again if I was visiting Rome.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good and bad...
Noticed graffiti on the exterior walls of nearby buildings as I was being dropped off. Went inside and the staff was very accommodating. Answered all my questions. I asked if they could take my bags in early (before 2 p.m. check in) and they were in my room when I returned 6 hours later. Nice free continental breakfast and patio area outside that you can eat. Room was very clean but the drain in the shower was clogged and got water on the floor. Location is very close to public transportation both train and bus. Bed was very hard.

2/10 Terrible

not good, toronto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible area
The shower is so small. Lousy bathroom setup. Didn't have a clean feeling. Would not recommend this hotel.

10/10 Excellent

B & M, Nova Scotia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
No hesitation to return to this hotel if we visit Rome again.

10/10 Excellent

John, Nova Scotia, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem
Stayed May 26, went on a cruise, freturned and stayed two more nights in June. Desk staff directed us to a great restaurant and arranged for free shuttle and discount. This nearby restaurant was our favorite place to eat. The staff was very helpful and understood English very well. Arosh was very patient with us as we needed help anytime it involved calling any service we required - ie limo service to airport and cruise ship, printing of boarding passes, booking tours.

6/10 Okay

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice , good service and breakfast but really bad neighborhood

8/10 Good

Paige, Melbourne, Australia

Liked: Staff & service, property conditions & facilities
Excellent reception staff. Helpful and so friendly
When I first arrived I was concerned that I might be too far away from everything, however after a day of walking around I quite enjoyed being away from the bustle. It is a 20 minute walk to the colosseum and Termini train station (main station) is a couple of blocks away. I must go back to the staff though, they really made my stay a welcome one, and as a single female travelling in Europe for the first time I really appreciated their assistance.

8/10 Good

John, Charlottetown, PE Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Don't let the neighbourhood turn you off. The hotel is amazing inside, great bed, shower and all. Breakfast was awesome too!!

4/10 Poor

elaine, Edinburgh

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Definitely not 4 star
Definitely not a 4 star hotel. The room was very small with hardly any space to put anything. Hot water ran out in shower. Breakfast area so small and badly laid out it was awkward to use. Only good points - clean, outside seating area and walking distance to train and some attractions.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
There are so many other nice hotels in Rome.Do not stay here. We couldn't move in the room, there was no hot water, and no bar. We had to wak to get a coffee. And the area isn't even nice- it's sketchy. I did not feel safe there nor was I happy.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and it right next to the entrance to the ruins. The restaurant is really good and within walking distance of shopping. It was very clean and the staff were great. We got in really late and attendant met us at the door and brought us water.