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Reviews of LH Grand Hotel Hermitage

4 out of 5
LH Grand Hotel Hermitage
Via Eugenio Vajna, 12, Rome, Lazio

Reviews

6.0
Rating 10 - Excellent. 32 out of 363 reviews" "
Rating 8 - Good. 112 out of 363 reviews" "
Rating 6 - Okay. 89 out of 363 reviews" "
Rating 4 - Poor. 84 out of 363 reviews" "
Rating 2 - Terrible. 46 out of 363 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

mathew

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
NO WATER!! OLD FIXTURES, WHEN WATER COMES WITH A TRICKLE YOU CAN BARELY SHOWER, NO HOT WATER, WILL CHARGE FOR BREAKFAST, TORN DRAPES, DIRTY ROOMS, FILTHY PLACE AND WE ARE SUPRISED THAT THE CITY LETS THIS PLACE OPERATE!! It’s definitely NOT a 4 star hotel, NO PARKING, WiFi only works in the lobby area!! Crazy worst experience ever!! I travel a lot and this is not even worth a 1 star
Stayed 4 nights in Oct 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never go back to this place. It was such a horrible experience. Staff are not helpful and friendly. No good customer service. Definitely not a place to feel comfortable.
Stayed 4 nights in Oct 2019
Response from Nadia on 29 Oct 2019
Sorry about this problem, we will do our best to improve the service.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
The hotel was a little out of the way, Coates in what appeared to be a middle class residential section of Rome. It was hard to get Uber and it wasn’t a metro station. My room had lukewarm water for the shower and when I asked to h hangs rooms, I was told that someone would come within the hour to fix it. They never came. Also there was mold in the shower grout/tile as well.
Stayed 2 nights in Oct 2019
Response from Nadia on 21 Oct 2019
Thanks for your review, we will do our best to improve the service. We have bus 360 near the hotel to Termini station and both metro lines.

8/10 Good

Verified traveller

Travelled with group
Good Breakfast Good Coffee Service. Staff very attentive at Breakfast
Stayed 2 nights in Oct 2019
Response from Nadia on 18 Oct 2019
Thanks for your kind review.

2/10 Terrible

Jackie, New York, NY

Travelled with partner
Disliked: Amenities, property conditions & facilities
No amenities, poor internet, tiny beds, no heater. This hotel should have been rated 2 star at most.
Stayed 3 nights in Oct 2019
Response from Nadia on 11 Oct 2019
We are sorry for the mentioned issues, we are working to improve them.

6/10 Okay

Verified traveller

Stayed 15 nights in Sep 2019
Response from Nadia on 10 Oct 2019
Thanks for your review.

8/10 Good

Verified traveller

Liked: Amenities
Stayed 3 nights in Oct 2019
Response from Nadia on 10 Oct 2019
Thanks for your kind opinion.

6/10 Okay

Suzysez, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
The blonde old crone who checks in was awful and accused me of smoking in my room (UNTRUE) when I complained about the AC. She then offered me another room when I showed her my nicotine patch (she had seem me smoking outside earlier). The AC made noise but no cooling or fan detected. The other staff were extremely nice. The bathroom was a marble death trap with no grab bars. I didn't plan well when I booked this hotel; it's WAY far on the edge of Rome. If you want isolation and it isn't HOT, it's fine. Again, the desk staff were extremely nice and the lobby was well cooled. Don't be fooled by that.
Stayed 7 nights in Aug 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Sep 2019
Response from Nadia on 2 Oct 2019
Thanks for your review, knowing what went wrong would help us to improve the service.

2/10 Terrible

Alex, Bordeaux, France

Travelled with family
Disliked: Amenities, property conditions & facilities
This place is a joke , old hotel in terribly need of improvement . You can rate it 2 star if you feel generous but no . Better sleep on the street honestly or pay 30 , 40 extra euros and get a decent hotel . Good location but that's all . Everything is in bad shape ....walls are coming apart , mattress with springs coming out , dripping water and the worst of all in our room was the noise the phone was making every time the neighbors were flashing the toilet
Stayed 2 nights in Aug 2019
Response from Nadia on 4 Sept 2019
We are very sorry for the mentioned issues, we will do our best to ammodernate the hotel and we hope you will give us a second chance.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Some investment could transform this hotel to what was its apparent former grandeur however, it has become rather rundown, shabby and quite frankly poorly maintained and dirty. We had to change rooms as my son had been bitten all over his legs in bed on the first night. The air con blew out dust causing us all some breathing difficulties and so remained off most of the time. On another day my son and wife became trapped in the room as the door handle mechanism was faulty. The auxiliary staff seemed overworked and tired and some of the reception staff seemed disinterested and bored with the exception of one who was on duty in the morning and was pleasant enough. The final straw came on the final day just as we were about to leave; whilst waiting with our baggage in reception, one of our suitcases fell into a plinth with a pottery bust on top, breaking said bust. Aghast at this, we were very apologetic. The receptionist said he would have to phone his manager and returned to inform us we would have to pay 100 Euro's. When I informed him we had no cash and offered him a card payment, he instructed me to go to a ATM and withdraw the cash. As we were about to be picked up to return to the airport and still embarrassed by the incident, I naively obliged. It was only later I realised they would have been insured and I had been hasty in paying the money. Rome is an incredible and beautiful destination, the hotel and air travel rather spoiled the rest of the experience.
Stayed 5 nights in Aug 2019
Response from Nadia on 27 Aug 2019
Thanks for your kind review. We will do our best to improve the mentioned issues.

4/10 Poor

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
You can imagine that years ago it would of been a beautiful hotel but it was run down many things broken and damaged not been looked after very well very dirty a hole in the bathroom floor damp throughout the room and bathroom out of date products in mini fridge lids rusty wardrobe had masking tape to keep the rail up no hangers the door looked like had been broken into many times holes in bedsheets skirting board not attached handles missing on draws no WiFi no bar ever open didn’t go for breakfast due to cleanliness of hotel we did complain to Expedia as they recommend hotel and we wanted to be moved however they alerted the hotel and from there was very awkward with hotel staff
Stayed 3 nights in Aug 2019
Response from Nadia on 26 Aug 2019
We are very sorry about the mentioned issues, we will do our best to improve the service.

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities
Stayed 1 night in Aug 2019
Response from Nadia on 16 Aug 2019
Thanks for your review.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
The terrace view was amazing but the rest was average to below average. My room had little bugs on the ceiling, they did not leave soap, shampoo or bathroom tissue on a daily basis. The phone in the room didn’t work. The blow dryer in the room broke the second day I was there and even though I told the front desk, it was never replaced. The bidet has a horrible water leak. There was no closet. There were no vending machines or ice anywhere on property. It was far from any restaurants or cafes to eat or somewhere to buy food. Hotel has a dining area but only breakfast was served. There was no help with luggage. It was not worth a 3.5 star rating like it said on Travelocity.
Stayed 7 nights in Jul 2019
Response from Nadia on 2 Aug 2019
Thanks for your review, we will improve our service following it.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Property was as expected, although further from town than i expected
Stayed 3 nights in Jul 2019
Response from Nadia on 31 Jul 2019
Thanks for your kind review. We have a direct connection with the city center by bus 360.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The pictures look great, and although it is impressive at first glance, look closer and it’s a shabby mess. The concierge seem to hate their job and when I mentioned that the fridge in my room was broken an apology was all I got, nothing was fixed. If a broken fridge was the only thing wrong then that’d be fine, but the aircon was broken and the shower rail came off in my hand hands. All around the hotel are peeling wallpaper, grubby paintwork, loose door handles and dangling curtains. On our second night there was a power cut followed by a really quite spectacular concert/fireworks display at midnight and beyond. It seems that the hotel is next to some kind of venue as the next night was the same. Sleeping was impossible. On a positive note, the waitress in the breakfast room was nice and helpful, the breakfast was pleasant, although the water offered was warm and from a shared bottle. Really, it all comes down to the fact that it’s cheap. If you’re looking for that then these little problems will be acceptable.
Stayed 3 nights in Jun 2019
Response from Nadia on 9 Jul 2019
Thanks for your review, we will do our best to improve the mentioned issues.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a bit out of the way, and transit being not so great in Rome, it takes some time each day to get to the interesting stuff. Otherwise it's pretty good, but the little details make it hard to consider it a 4 star hotel.
Stayed 8 nights in Jun 2019
Response from Nadia on 24 Jun 2019
Thanks for your review. We will do our best to improve the service.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Nadia on 24 Jun 2019
Thanks for your kind review.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed stinks. The property wasn’t taken care well. It’s even than a guesthouse.
Stayed 1 night in May 2019
Response from Nadia on 30 May 2019
We are sorry for your experience, we will do our best to improve the service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
I loved the beautiful old style building. The way it was decorated, very unique. The area of Rome was so different than being right in the city. Lovely to see big trees and the gardens. Not too far by bus. Cute little cafes nearby for a drink or lunch.
Stayed 1 night in May 2019
Response from Nadia on 24 May 2019
Thanks for your kind review. We hope to host you again soon.

6/10 Okay

Verified traveller

Stayed 2 nights in May 2019
Response from Nadia on 13 May 2019
Thanks for your kind review.

8/10 Good

Verified traveller

Stayed 8 nights in Dec 2018
Response from Nadia on 20 Dec 2018
Thanks for your positive review.

4/10 Poor

Zion

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2018
Response from Nadia on 27 Nov 2018
Thanks for your review.

4/10 Poor

Lidor

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Nadia on 10 Nov 2018
Thanks for your review, knowing what happened would help us to improve the service.

2/10 Terrible

Rory

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible “hotel”
Horrendous! Never stayed in such a dirty and un hygienic hotel in my life! The first room we were put in you looked in the mirror and you couldn’t see yourself because of the amount of dust that was in there! Do yourself a favour and don’t go there. Breakfast was rubbish basically nothing out at all.
Stayed 3 nights in Oct 2018
Response from Nadia on 9 Nov 2018
We are very sorry that you didn't enjoy your stay with us, we will do our best to improve cleaning. Our continental breakfast currently consists in 2-3 types of ham and cheese, eggs, salad, cereals, yogurt, fresh fruit, bread, butter, jam, croissants, cakes, juices, etc. and hot beverages. We will work to improve it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a pleasant and quiet area. It has a good public transport link with Roma Termini station and the center of Rome.
Stayed 4 nights in Oct 2018
Response from Nadia on 29 Oct 2018
Thanks for your kind review.

8/10 Good

Pudge, Washington DC

Liked: Cleanliness, staff & service, room comfort
After reading poor reviews online, I was really worried about my stay. The hotel is aging, but the room was clean, the staff were nice, the roof top deck lovely, and although the hotel is a little off the Rome beaten path, I’d stay there again.
Stayed 5 nights in Oct 2018
Response from Nadia on 23 Oct 2018
Thanks for your review, we will do our best to ammodernate the hotel and we hope that you will choose us for your next Roman holidays too.

10/10 Excellent

Max, San Jose,ca.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location of the hotel is located on the hill, but bus stops at nearby the hotel. The receptionist is very helpful about explaining about Rome city. The breakfast provided is excellent. Overall, the price and safe location of the hotel is recommendable.
Stayed 3 nights in Oct 2018
Response from Nadia on 16 Oct 2018
Thanks for your kind review, we hope to host you again soon.

6/10 Okay

Amy, NY, NY

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
the toilet is way too close to the bathtub because there's no shower. I asked them to make it special for the birthday celebration but nothing happened, but a small bathroom.
Stayed 1 night in Sep 2018
Response from Nadia on 20 Sept 2018
Thanks for your review, we are sorry the bathroom was smaller than you expected. We do offer a welcome drink for celebrations.

8/10 Good

Harveer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short trip
Nice neighbourhood. Also, only a short walk from Acqua Acetosa station for a short train ride into and out of Flaminio station.
Stayed 2 nights in Sep 2018
Response from Nadia on 17 Sept 2018
Thanks for your kind review.

6/10 Okay

Salvatore

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2018
Response from Nadia on 19 Sept 2018
Grazie per la sua recensione.

6/10 Okay

Donna, Canada

Liked: Staff & service
Stayed 2 nights in Aug 2018
Response from Nadia on 3 Sept 2018
Thanks for your review.

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Staff not very accommodating, would not recommend
The stay was average
Stayed 3 nights in Aug 2018
Response from Nadia on 30 Aug 2018
Thanks for your review, we will do our best to improve our staff's friendliness and the service in general.

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 5 nights in Aug 2018
Response from Nadia on 22 Aug 2018
Gracias por su opinion positiva.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2018
Response from Nadia on 18 Jul 2018
Thanks for your kind review.

2/10 Terrible

Mostafa

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very far from city no buses at night
Hotel stuff not very friendly only one bus to carry u during day and if u go in night out u need to walk 1 hour to get a bus
Stayed 4 nights in Jun 2018
Response from Nadia on 25 Jun 2018
Thanks for your review, we will do our best to improve our staff's friendliness. The nearest night buses are n10 and n11 at 10 minutes by walk from the hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Nadia on 22 Jun 2018
Thanks for your review.

8/10 Good

Evan

Liked: Property conditions & facilities, room comfort
Not Grand
This place was probably grand 30 years ago. Now it’s dated and poorly kept. Our room had water damage in the corner and ants all over the desk. The staff was unfriendly and explained nothing. It was a good location near a bus stop and it was decent enough but it’s certainly not grand
Stayed 2 nights in May 2018
Response from Nadia on 4 Jun 2018
Thanks for your review. We will do our best to update the hotel and to improve the maintenance.

10/10 Excellent

Reza, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had an issue outside the hotel. The staff spent a lot of time to resolve my issue. I’m very thankful to them. They created a very good experience for me.
Stayed 1 night in May 2018
Response from Nadia on 11 May 2018
Thanks for your positive review.

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Nadia on 11 May 2018
Grazie per la sua recensione positiva.

2/10 Terrible

Dave , Liverpooll

Disliked: Staff & service, property conditions & facilities, room comfort
Wrost hotel evey
Their was army om the sreet the hotel was so out of date looks like something from the 80s hotel staff was eally bad as well woukd not stsy if you psyed me
Stayed 2 nights in Apr 2018
Response from Nadia on 10 May 2018
Dear Sir, the army is on the Street because of the nearby Embassy, it's like this near every Embassy in Italy. We are sorry you didn't like our classical style.

2/10 Terrible

Yas, London

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was dirty. The blanket had shots on it. The bathroom had no soap or shower gel. The shower tiles had black stains on it. There was no hot water in the evenings. The bed was hard, no spare pillows. This is not a 4 star hotel by any stretch of imagination. I think it’s two at the very best. To be honest, I’ve stayed at better 3 stars when travelling Far East and this is Europe!! Very disappointed. I don’t think I’ll trust Expedia for hotels or use it to book hotels going forward as this was listed as a four star hotel. Location was very bad also. So all in all it is a bad hotel at a bad location. Expedia cannot be trusted with its hotels.
Stayed 3 nights in May 2018
Response from Nadia on 8 May 2018
We are sorry for the mentioned issues. Our location is in the semicentral neighborhood Parioli, a very classy one. We will do our best to improve our standard and we hope you will give us a second chance.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Really old bed and furniture for a 4 star hotel,bathroom was ok,but I not expecting for the room furniture to old and not comfortable. Plus socket on wal was coming off, the TV was holding 2 screws on the furniture.
Stayed 2 nights in Apr 2018
Response from Nadia on 3 May 2018
Thanks for your review. We will do our best to improve the mentioned issues.

4/10 Poor

John

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
ROME HOTEL CITY TAX-- DO NOT STAY HERE!
WIFI barely worked and I was charged am extra $23 USD for CITY TAX AS A TOURIST!!!! I feel I was robbed and Hotels.com didnt even tell me I'd have to pay MORE!! IN VERY UPSET as I use you all the time!!!
Response from Nadia on 26 Apr 2018
Dear Sir, we are sorry this was an issue for you, the information about the city tax is available on every website. In all 4 stars hotels in Rome it is 6 euro per person per night.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in safe location with minimal tourists
The hotel exceeded our expectations and was great.
Stayed 2 nights in Apr 2018
Response from Nadia on 20 Apr 2018
Thanks for your kind review. We hope to host you again soon.

4/10 Poor

VdB, London

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice location, ageing hotel
I'm sure that 20 years ago this would have been a nice hotel, but time has caught up with it. From plug sockets hanging out of the wall, a half-drunk bottle of water in the fridge, to the long-abandoned roof-top bar, this is a place in dire need of a refresh.
Stayed 1 night in Apr 2018
Response from Nadia on 18 Apr 2018
Thanks for your review. We will do our best to ammodernate the hotel and we hope to host you again soon.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel far from everything
The hotel didn't have hot water most of the time their excuse was they are fixing the water heater.
Stayed 4 nights in Jul 2017
Response from Nadia on 10 Jul 2017
Dear guest, we are sorry you didn't like the location of the hotel you booked yourself. We are in the most refined area of Rome, Parioli, from where in 15 minutes by 360 bus you can reach Termini station and both metro line, the Acqua Acetosa station with trains to Flaminio-Piazza del Popolo and tram 19 with the direct connection to the Vatican are available nearby.We are sorry for the water issues, now solved.

6/10 Okay

Vishal Mahendrabhai

Liked: Room comfort
Disliked: Staff & service
Best for commuting to termini station
Hotel needs refurbishment. Poor breakfast for vegetarians. No hot food at all. Just cheese and bread with cereals
Stayed 4 nights in Jun 2017
Response from Nadia on 30 Jun 2017
Thanks for your review, we will do our best to ammodernate the hotel. We offer a continental breakfast, this means cold buffet and hot beverages, we are sorry you had different expectations. We don't offer specifically vegetarian or vegan breakfast, if our guests have allergies or intollerances and tell us about them in advance, we do our best to fulfill their requests.

8/10 Good

Bostjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Marilyn S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super location, safety and ease of transportation.
This was a very affordable and extremely well run hotel that affords a super convenient location and safety away from all the pickpockets and crowds of Rome yet the closeness of the bus transportation makes it so easy to get into Termini station and to all other historic and shopping areas of Rome. A super friendly front desk, extensive morning breakfast options, lovely location, good Wi-fi, comfortable and spacious room. You cannot go wrong with all of this. I stayed in another hotel while in Rome and wish I had opted to stay the whole time here. You won't be disappointed.
Response from Nadia on 29 Mar 2017
Thanks for your kind review, we hope to host you again soon.