We chosed the hotel because of the advertised facilities offered and we were so excited to arrive as we also celebrated our Honeymoon. We were delighted to meet Charlotte from Guest Relations, she escorted us to the room, described the venues,opening times,recommended us to have dinner inside of the hotel and enjoy the pool and we did.Charlotte is a great asset for the hotel,she understands what personalised service means.
Room was amazing,bathroom amenities the best.Many thanks to Housekeeping Department..took care of every detail,we always had fresh towels,a clean room,the bed made,fresh sheets.
At Brasserie Restaurant all the staff members were looking well groomed,really helpful also.not impressed with a lady with blondish short hair who seemed a manager...she was there in the evening..stockings scratched wearing a red blouse..just like a guest..image is important and all staff members were looking perfect in their uniform.
Security and bell men - all very helpful..they had the right initiative at the right time to assist us in offering information in regards to shuttle bus for example...they were always smiling.
Reception...we believe as a 5 stars hotel the personalised service is missing...2 ladies were talking while my wife was waiting at the desk no apology or empatize when asked why wi-fi is not working.
overall great hotel very clean very comfortable
This is a very neat hotel, and the most comfortable hotel bed I have slept in for a long time. You have though to make sure where to wait for the shuttle at the airport. I first waited at Terminal 1, but after a while, I was picked up by a bus driver who took to Terminal 2 where I was able to get into the hotel shuttle. But I still think the hotel is an excellent deal for the price in Paris Charles De Gaulle area!
My family and I had two rooms for a one night stay prior to departing the next morning for the USA. The hotel is great, but the best part of our stay was the helpfulness of one particular staff member named Omar. On the morning of our departure we got caught in the AirFrance pilot's strike and our flight to Houston, TX was abruptly cancelled. Omar took personal charge of our luggage at the hotel, while we went to Charles de Gaulle Airport to try to arrange an alternative flight. We did manage to arrange an alternate flight with a rather short time span to board. Omar quickly brought us our luggage, and we made the flight on time. We were very grateful to Omar for his outstanding service, which far exceeded any of our expectations.
I was so satisfied, I stayed there a second night. Shuttle to airport was fine--every 20 minutes or so.
Only surprise -- there is not cafe or restaurant nearby. Food was purchased from prepared dinners in the lobby and heated in microwave in the room. But this was just fine -- nice to have some alone time.
Staff was fabulous and very friendly. Stayed here for a mix trip to disney and paris. Free shuttle bus was brilliant did not experience any issues. Spa facilities was good. Breakfast wasnt to my taste but I could always find something to eat. Overall lovely hotel
The hotel was spotless the staff were friendly and helpful and the location is great for people flying out soon. The breakfast seemed a bit pricey but children are free and we have 3 so it worked out pretty cheap for us! The shuttle to the airport runs every 20 mins and there are many trains you can get from there to travel all over France. Eg. DISNEYLAND!
I needed to stay near CDG for two nights. I was very happy with this hotel. It's convenient. The staff is great. The room is nice for an airport hotel. I need a very quiet environment and the room was perfect for that. Good wifi. Convenient food options. The wine in the bar was not that great, but that was the only downside.
Northeast of Paris, Roissy-en-France is home to a quarter of the land at Charles de Gaulle International Airport. Suburban trains and buses service Paris. Otherwise, Roissy is mostly a Paris bedroom community.
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