Coffee service

Reviews of Red Roof Inn & Suites Wilson

2 out of 5
Red Roof Inn & Suites Wilson
5016 Hayes Place, Wilson, NC

Reviews

6.4
Rating 10 - Excellent. 171 out of 899 reviews" "
Rating 8 - Good. 243 out of 899 reviews" "
Rating 6 - Okay. 166 out of 899 reviews" "
Rating 4 - Poor. 145 out of 899 reviews" "
Rating 2 - Terrible. 174 out of 899 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Harold

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Upon check-in the guy behind the counter was not very engaged and was on his cell phone. Was not informed that breakfast was not available. Kinda disappointed. However, the room was clean and comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Leszek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we like: Friendly staff, comfortable beds (mattresses), large comfortable rooms, clean, nice breakfast room. What don't we like? Maybe some details in the bathroom are not perfect, missing hangers:). To sum up: We highly recommend it.
Stayed 1 night in Apr 2024
Response from Olivia RediResponse Specialist on 14 Apr 2024
Hello Leszek, Thank you for telling us about your stay at the Red Roof Inn & Suites Wilson. It's great to hear that you found our staff to be friendly, your bed was comfortable, your room was clean and all the other kind remarks highlighted. However, please accept our apologies for the bathroom not being to your liking. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so on your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Crystal

Liked: Cleanliness, amenities
I like how clean the floors tub and bedding was. Most places you go to now their not clean at all.
Stayed 1 night in Apr 2024
Response from Sharma RediResponse Specialist on 13 Apr 2024
Thank you for taking the time to write about experience at the RED ROOF INN & SUITES WILSON. Crystal, I am happy to hear that you were pleased with the cleanliness of the floors, tub, and the bedding. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Crystal, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

levictor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Police came to my door looking for someone from another room Scaring my daughter also the toilet wasnt bolted to the floor
Stayed 1 night in Apr 2024
Response from Carla RediResponse Specialist on 9 Apr 2024
Dear Levictor,We are sorry to hear your recent experience at the Red Roof Inn & Suites Wilson did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,CarlaRed Roof Management RediResponse Specialist

6/10 Okay

Anthony

Disliked: Amenities
Too much random traffic
Stayed 1 night in Mar 2024
Response from Sharma RediResponse Specialist on 7 Apr 2024
Thank you for taking a moment to leave a review, Anthony. The staff and I at the RED ROOF INN & SUITES WILSON appreciate your 3/5 score. However, you indicated that the traffic dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not the impression we left you with. Please know that we value you as our guest and appreciate your feedback. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024
Response from Xao RediResponse Specialist on 2 Apr 2024
Hi Mohammad,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn & Suites Wilson with us. It was so rewarding to see that we earned your 4/5 score with our great staff. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

KATHY A.

Travelled with family
The room was very clean but bedspread had holes in it. The refrigerator had rust on door only two tiny towels and ice machine was not working
Stayed 1 night in Mar 2024
Response from Sharma RediResponse Specialist on 25 Mar 2024
Thank you for taking a moment to leave a review, Kathy. The staff and I at the RED ROOF INN & SUITES WILSON appreciate your 4/5 score. I am happy to hear that you found your room to be very clean. However, you indicated that the holes in the bedspread, the conditions of the refrigerator, and the other issues mentioned dampened your experience. It is our goal to provide a comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. Your comments have been shared with management in an effort to address your concerns.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

4/10 Poor

Raymond

Travelled with pets
Disliked: Cleanliness
Overall, the property is safe and clean, however, I was turned-off by a dirty toilet and sink area. The shower, towels, and bedding were clean. OK for the price given pets stay free.
Stayed 1 night in Mar 2024
Response from Red Roof Management on 11 Mar 2024
Hello Raymond, Thank you for taking a moment to complete a survey of our Red Roof Inn & Suites Wilson. It is nice to know you found our hotel to be safe and clean, however, as we strive to provide guests with all the comforts of home, I am disappointed to see your 2/5 score. You've indicated that the toilet and sink area were unclean, which are regrettable to hear and not the standard we uphold here at Red Roof. Thank you for bringing this to our attention. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all our guests. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

10/10 Excellent

Terrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything fine
Stayed 1 night in Mar 2024
Response from OnielRediresponse Specialist on 10 Mar 2024
Hi Terrick,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Wilson. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 Okay

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service
I booked a room with two beds when I got there they just give them all the two bed rooms to a bus full of people.
Stayed 1 night in Mar 2024
Response from Recordo Rediresponse Specialist on 3 Mar 2024
Hey Carlos,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Wilson. The indicated experience was truly disheartening to read. You stated your room was given away after booking. Please know that this isn't the type of service that Red Roof stands for and will take your comment into consideration. Red Roof apologize for the indicated poor experience and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 Terrible

Gina

Travelled with family, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My problem was with the hotel mainly.looks great from the outside. Poop in the toilet, dirty floors, bed super hard ( like sleeping on a door) microwave not clean, no supplies for the bathroom or in the room, no phone in the room. Need more pillows to sleep on. Worst hotel very been in.
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on 28 Feb 2024
Thank you for taking a moment to leave a review, Gina. The staff and I at the RED ROOF INN & SUITES WILSON were disappointed to see your 1/5 score following your stay. You indicated that the cleanliness of the toilet, microwave and the floors, the comfortability of the bed, and the other issues mentioned dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

2/10 Terrible

Penny

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty..no TP, one towel and wash coth. Filthy microwave and bedspreads
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on 26 Feb 2024
Thank you for taking a moment to leave a review, Penny. The staff and I at the RED ROOF INN & SUITES WILSON were disappointed to see your 1/5 score following your stay. You indicated that the cleanliness of our hotel, lack of the toiletry you mentioned, and the other concerns highlighted dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Red Roof Management

6/10 Okay

Santos

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on 29 Feb 2024
Hello Santos, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES WILSON and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

8/10 Good

Laurraine Dorion

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Toni-Ann RediResponse Specialist on 20 Feb 2024
Hello Laurraine,Thank you for choosing to stay at our Red Roof Inn & Suites Wilson. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

2/10 Terrible

SANTIAGO

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Nasty
Stayed 1 night in Feb 2024
Response from Toni-Ann RediResponse Specialist on 14 Mar 2024
Hello Santiago,Thank you for leaving a review of our Red Roof Inn & Suites Wilson. You indicated that you were not pleased with your stay, resulting in your 1/5 score. The issue you've brought to our attention regarding you being displeased with the cleanliness of our property is truly regrettable. Here at Red Roof, we strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terrible

Faye

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old dirty furniture. Half roll of toliet tissue. Outdated. Had to ask for towels. It was stained.
Stayed 1 night in Feb 2024
Response from Toni-Ann RediResponse Specialist on 18 Feb 2024
Dear Faye,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Wilson. We are disappointed to see your 1/5 score and to know that this is the impression you were left with of our hotel. This is not usually an experience our guests have with us. Thank you for making us aware of your concerns regarding old furniture, limited toiletries, stained linens and having to request towels. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management

4/10 Poor

Kimberley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not clean. The room was not clean The room had cockroaches
Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on 17 Feb 2024
Dear Kimberley, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Wilson. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal due to the insects you reported, the uncleanliness of the room and the other concerns you listed. We value your business and would like to assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Scott, Albany

Travelled with pets
Liked: Staff & service, property conditions & facilities
Property is under renovations. I was given an updated room and it was nicely done. Great stop on a drive from NY to FL.
Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on 14 Feb 2024
Dear Scott,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn & Suites Wilson. I am glad to read that the room met your expectations as you mentioned that it was upgraded and nicely done. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Shameekia

Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on 9 Jan 2024
Hello Shameekia,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES WILSON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

6/10 Okay

Ronert

Travelled with partner
Liked: Staff & service
Good for what we needed. I would not take my vacation here however using as quick night stop over was fine. Bathroom clean. Floors clean. Everything else was dusty. Recommend for one night. Safe.
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on 30 Dec 2023
Hello Ronert, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn & Suites Wilson. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We always enjoy hearing about the positive experiences our guests have at our hotels.Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Howard

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tianna RediResponse Specialist on 24 Dec 2023
Hello Howard, Thank you for taking a moment to leave a review. The staff at the Red Roof Inn & Suites Wilson and I were disheartened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

4/10 Poor

Jessica

Stayed 1 night in Dec 2023

2/10 Terrible

Autumn

Stayed 1 night in Dec 2023
Response from Kerry-Lee RediResponse Specialist on 15 Jan 2024
Hello Autumn, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES WILSON. It’s disappointing to see you were displeased with your stay, resulting in a 1/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Thank you again for sharing your review. Sincerely, Red Roof Management

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
OK, COULD HAVE BEEN ALOT BETTER....
THE HOTEL AND ROOMS WERE NICE AND SPACIOUS AND WARM, BUT MANAGEMENT WAS INCAPABLE OF CONTROLLING UNRULY GUESTS. MY CAR WAS IN DANGER OF DAMAGE THROUGHOUT THE NIGHT, BY PEOPLE NOT EVEN STAYING AT THE HOTEL. PEOPLE WERE USING THE HOTEL TO PARTY
Stayed 1 night in Dec 2023
Response from Linton RediResponse Specialist on 21 Dec 2023
Hello Jospeh,Thank you for sharing your recent visit to RED ROOF INN & SUITES WILSON. I was happy to read that our nice and spacious rooms were to your liking. However, you indicated that the other guest hindered your ability to enjoy your stay. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 Terrible

Aaron

Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on 19 Dec 2023
Hello Aaron,Your review of the Red Roof Inn & Suites Wilson was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

2/10 Terrible

Evan

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Chirell RediResponse Specialist on 12 Dec 2023
Dear Evan,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Wilson and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,ChirellRediResponse Specialist

10/10 Excellent

Reggie

Stayed 1 night in Dec 2023
Response from Chirell RediResponse Specialist on 12 Dec 2023
Dear Reggie,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Wilson and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Redroof appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

8/10 Good

Anouk

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Ricardo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Toni-Ann RediResponse Specialist on 9 Dec 2023
Hello Ricardo,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the futureSincerely,Red Roof Management

10/10 Excellent

Sharnette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very comfortable and the staff was super nice
Stayed 1 night in Dec 2023
Response from Dannielle Rediresponse Specialist on 6 Dec 2023
Dear Sharnette,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES WILSON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the great staff at the property and comfort of the room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely, Red Roof Management

10/10 Excellent

Tamika

Stayed 2 nights in Dec 2023
Response from Adraine RediResponse Specialist on 31 Dec 2023
Hello Tamika,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES WILSON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediResponse Specialist

10/10 Excellent

Tikiya, Wilson

Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on 21 Dec 2023
Thank you for taking a moment to leave a review, Tikiya. The staff and I at the Red Roof Inn & Suites Wilson appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,Red Roof Management

2/10 Terrible

Tracey

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms was not clean no toilet paper and no towels went down and ask for towels and was told they would wash them and bring. Them to the room not to come back down and ask for them and of course never came with towels
Stayed 3 nights in Nov 2023
Response from Oniel Rediresponse Specialist on 29 Nov 2023
Hi Tracey,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Wilson. You indicated that you weren't satisfied with the room's cleanliness, please accept our apologies for that and any other inconvenience during your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Randy

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run… do not walk..
Run…don’t walk from this hotel.. The first room was not cleaned from the last guests.. Beds still with last guests sheets and dirty towels.. Room two.. walked in and was not clean.. at least the beds had not been slept in. The room was very dirty and not in good condition. Couch was so filthy I had to get a blanket from the bed to cover it before sitting on it. Bathroom had no soap, broken faucet and no handle for the shower.. one towel for 2 people . Yes.. we stayed the night.. my 85 year old mother was too tired to find another hotel and we did not think any better room was possible in this hotel. This was a superior suite with 2 double beds and kitchenette.. cabinets falling off the wall, refrigerator rusty and filthy.. yes.. it can get worse, roaches on the floor and counter.. I did take several photos..
Stayed 1 night in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on 21 Nov 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Wilson, Randy. I am sorry that your experience did not meet your expectations. You stated that the faulty faucet and the unclean rooms, along with the other highlighted issues hindered your stay. As it pertains to the pests mentioned, we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. I wish you all the best in your stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Tikiya, Wilson

Stayed 1 night in Nov 2023
Response from Chevanese RediResponse Specialist on 22 Nov 2023
Thank you, Tikiya, for being our guest at the Red Roof Inn & Suites Wilson. It's great to see you enjoyed your stay, resulting in a 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 Terrible

Antonio

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk great guy but was not able to get with their maintenance person to help with the fire alarm beeping at least gave us battery to replace but it was no battery in it and it was hard for us to figure out how to put it on ourself but that stop the beep thank God
Stayed 1 night in Nov 2023
Response from Kerry-Lee RediResponse Specialist on 20 Nov 2023
Dear Antonio,Please accept or sincerest apologies for the distasteful experience you described with the noisy fire alarm. Here at the RED ROOF INN & SUITES WILSON we seek to provide a superior level of service and accommodations and it was a disappointment to see we failed. I am grateful for the feedback you provided so we are able to continually improve. Thank you for letting us know our front desk staff was great. Know your voice is of tremendous importance to us at Red Roof as we aim towards the betterment of our guests experiences. We appreciate your business and truly value your feedback.Thank you again for voicing your concerns Antonio.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Tikiya, Wilson

Stayed 2 nights in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on 21 Nov 2023
Thank you for sharing your perfect rating with us, Tikiya. Our staff at the Red Roof Inn & Suites Wilson was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist

6/10 Okay

Latonya

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Kerry-Lee RediResponse Specialist on 20 Nov 2023
Dear Latonya, We at the RED ROOF INN & SUITES WILSON appreciate your scoring of 3/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

4/10 Poor

Hugh

Disliked: Cleanliness, property conditions & facilities, room comfort
No amenities
Stayed 1 night in Nov 2023
Response from Kerry-Lee RediResponse Specialist on 19 Nov 2023
Hello Hugh, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES WILSON and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

6/10 Okay

Edwin

Travelled with family
Patrick at the desk was great but the rooms need a serious renovation.. This was a last minute decision so it served it purpose but honestly not up to decent standards.
Stayed 1 night in Nov 2023
Response from Kerry-Lee RediResponse Specialist on 18 Nov 2023
Dear Edwin,Thank you for highlighting our front desk staff was great here at the RED ROOF INN & SUITES WILSON. However you indicated the rooms needed serious renovations. Our team is committed to satisfying our guests, so your comments will be taken into consideration. Thank you for sharing your experience as. insights such as this are invaluable and help us to better our services and accommodations. Thank you again Edwin.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Tikiya, Wilson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Nov 2023
Response from Kerry-Lee RediResponse Specialist on 24 Nov 2023
Hello Tikiya, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES WILSON. It’s great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

Tikiya, Wilson

Stayed 1 night in Nov 2023
Response from Dannierlle Rediresponse Specialist on 6 Dec 2023
Hello Tikiya, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Wilson and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

10/10 Excellent

Tikiya, Wilson

Stayed 1 night in Nov 2023
Response from Toni-Ann RediResponse Specialist on 6 Dec 2023
Hello Tikiya,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

4/10 Poor

Sandra

Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Kerry-Lee RediResponse Specialist on 12 Nov 2023
Hello Sandra, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES WILSON and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

2/10 Terrible

Consuela

Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on 11 Nov 2023
Hello Consuela, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES WILSON and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

PIOTR

Travelled with partner
Disliked: Amenities, property conditions & facilities
Not recommend
Stayed 1 night in Oct 2023
Response from Oshane RediResponse Specialist on 4 Nov 2023
Dear Piotr, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES WILSON. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely,Oshane Red Roof ManagementRediResponse Specialist

4/10 Poor

David

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Roach greeted me when I walked in my room. That is always unacceptable
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on 24 Oct 2023
Dear David, Thank you for leaving your feedback after your experience at RED ROOF INN & SUITES WILSON . Regarding the insect you described, we apologize for the unfavorable experience. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothly. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on 24 Oct 2023
Hello Pamela, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES WILSON. It’s great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

Chris

Stayed 1 night in Oct 2023

8/10 Good

Renee

Travelled with partner
Liked: Cleanliness, staff & service
No way to get in the tub.
Stayed 1 night in Oct 2023
Response from Olivia RediResponse Specialist on 18 Oct 2023
Hello Renee,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Wilson. Please accept our apologies for the inconvenience caused by the issue you highlighted. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist