Reception

Reviews of Courtyard by Marriott Rocky Mount

3 out of 5
Courtyard by Marriott Rocky Mount
250 Gateway Blvd, Rocky Mount, NC

Reviews

8.0

Very good

Rating 10 - Excellent. 203 out of 477 reviews" "
Rating 8 - Good. 139 out of 477 reviews" "
Rating 6 - Okay. 72 out of 477 reviews" "
Rating 4 - Poor. 42 out of 477 reviews" "
Rating 2 - Terrible. 21 out of 477 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and staff was nice and helpful. Shari took good care of us with dinner and drinks. Thank you!
Stayed 1 night in Mar 2024
Response from CY Rocky Mount on 19 Mar 2024
We think you are 5 stars too, Anne! Thank you for letting us know how we are doing at the Courtyard by Marriott Rocky Mount

8/10 Good

William

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed our stay here. Our room was clean and comfortable. We appreciated the microwave and refrigerator. The staff was especially friendly. The only negative is that the property is becoming dated so someone needs to begin to think of some minor repairs. However this would not keep us from returning to this hotel.
Stayed 3 nights in Mar 2024
Response from CY Rocky Mount on 18 Mar 2024
Thank you, William, for reviewing your stay at the Courtyard by Marriott Rocky Mount. We are delighted you had a good stay; please come back and visit us soon.

8/10 Good

Teri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping and lots of dining options
Stayed 1 night in Mar 2024
Response from CY Rocky Mount on 13 Mar 2024
Thank you for pausing your day to let us know how we are doing at the Courtyard by Marriott Rocky Mount! We enjoyed being your host and hope that you return to the Rocky Mount area soon so that we may provide you with a 5-star stay

8/10 Good

Andre

Travelled with partner
Traffic very noisy at night made it hard to sleep. All othe other amenities were fine. Bed was very comfortable. Breakfast too expensive for 2 bagels and coffee and closed up too early.
Stayed 1 night in Feb 2024
Response from CY Rocky Mount on 29 Feb 2024
Thank you, Andre, for sharing your experience at the Courtyard by Marriott Rocky Mount. We apologize for the noise disturbance you incurred during your stay at our hotel. We understand that a quiet and comfortable room is the foundation of a hotel stay. While we do our best to reduce this inconvenience, it is not always successful. We appreciate your patience and understanding and hope you return so that we may provide you with 5 of out 5 experience.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Okay
Stayed 1 night in Feb 2024
Response from CY Rocky Mount on 28 Feb 2024
Stephen, We appreciate that you took the time to review your stay at the Courtyard by Marriott Rocky Mount. We hope to see you again the next time you are in the area

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ease of getting 0ff 95 and a clean comfortable room waiting is truly the best.
Stayed 1 night in Feb 2024
Response from CY Rocky Mount on 9 Feb 2024
Kathleen,We are so pleased you had a 5-star stay at the Courtyard by Marriott Rocky Mount! We appreciate you taking time out of your day to share your experience. Please be sure to stay with us again when you are in the area.

6/10 Okay

cheryl

Stayed 1 night in Jan 2024

10/10 Excellent

Angela, Norlina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crystal was awesome!! She was very helpful and polite!! I will definitely stay again if she's at the front desk!! Everything was perfect!!
Stayed 1 night in Jan 2024
Response from CYROCKYMOUNT on 9 Feb 2024
Angela,We are so pleased you had a 5-star stay at the Courtyard by Marriott Rocky Mount! We appreciate you taking time out of your day to share your experience. Please be sure to stay with us again when you are in the area.PS We think Crystal is pretty special, too. We will be passing along your kind comments

8/10 Good

linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from CYROCKYMOUNT on 9 Feb 2024
Thank you, Linda, for reviewing your stay at the Courtyard by Marriott Rocky Mount. We want to know what we can do to earn that 5th star, so please let us know upon your return to our hotel.

8/10 Good

Bill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from CYROCKYMOUNT on 9 Feb 2024
Thank you for pausing your day to let us know how we are doing at the Courtyard by Marriott Rocky Mount! We enjoyed being your host and hope that you return to the Rocky Mount area soon so that we may provide you with a 5-star stay

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
The Area was convenient.
Stayed 1 night in Dec 2023
Response from CYROCKYMOUNT on 9 Feb 2024
We think you are 5 stars too, Ryan! Thank you for letting us know how we are doing at the Courtyard by Marriott Rocky Mount

6/10 Okay

Dave

Liked: Cleanliness, staff & service
Ok for one night stay
Road noise was bad. Room was clean and has been updated.
Stayed 1 night in Dec 2023
Response from CYROCKYMOUNT on 9 Feb 2024
Thank you, Dave, for sharing your experience at the Courtyard by Marriott Rocky Mount. We want to apologize for the noise disturbance that you incurred during your stay at our hotel. We understand that a quiet and comfortable room is the foundation of a hotel stay. While we do our best to reduce this inconvenience, it is not always successful. We appreciate your patience and understanding and hope you return so that we may provide you with 10 out of 10 experience.

10/10 Excellent

Timothy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Tarone K

Stayed 1 night in Nov 2023
Response from CYROCKYMOUNT on 9 Feb 2024
Thank you, Tarone, for reviewing your stay at the Courtyard by Marriott Rocky Mount. We want to know what we can do to earn that 5th star, so please let us know upon your return to our hotel.

8/10 Good

Jacqueline

Liked: Staff & service
Disliked: Property conditions & facilities
The staff was great
Stayed 1 night in Nov 2023

10/10 Excellent

Keri

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was just AWESOME! Some of the best that I have every come across in my travels. From friendly, warming introduction to anything I needed. No questions went unanswered.
Stayed 2 nights in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Kelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Brenda

Stayed 1 night in Sep 2023

8/10 Good

Michael, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Sherell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice. Staff was welcoming and kind. We stayed in a corner room near the highway so it was really loud. Still an overall good experience.
Stayed 2 nights in Sep 2023

10/10 Excellent

Jim

Stayed 1 night in Aug 2023

6/10 Okay

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Would have stayed elsewhere had we been notified the indoor pool and spa were closed. Picked specifically for those amenities due to traveling with our young grandson. None of the ice machines worked on any of the three floors. Nice place to stay but not worth the money paid with services not working.
Stayed 1 night in Jul 2023

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and clean room
Stayed 1 night in Jul 2023

2/10 Terrible

Anthony

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Really in bad shape
Stayed 3 nights in Jul 2023

10/10 Excellent

Jilleyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, perfectly clean and well appointed, and the staff couldn't have been nicer!
Stayed 2 nights in Jul 2023

10/10 Excellent

Stanton

Liked: Cleanliness
Stayed 1 night in Apr 2023

10/10 Excellent

Dan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Spent the night after driving 12 hours with my kids. Hotel room was clean, staff was nice and friendly. Price was very reasonable. If we’re ever in the area again, will definitely stay here.
Stayed 1 night in Jun 2023

4/10 Poor

Rachel

Stayed 1 night in Jun 2023

10/10 Excellent

JOHN B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 of 5
Thankfully Courtyards are always well maintained.
Stayed 1 night in Jun 2023

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was no hot water in the shower , one coffee cup in the room and no coffee station. Otherwise the facility was clean .
Stayed 1 night in Jun 2023

4/10 Poor

Jessica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property needs some upgrades and cleaning. The staff were very pleasant and the in room microwave and mini fridge were nice. The toilet did not flush well at all.
Stayed 1 night in Jun 2023

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Brenton

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and comfortable room.
Stayed 1 night in Jun 2023

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Arrived at midnight to the area and found this hotel deal online. Property sits among a sea of lodging options but I’ll return to this one again! Staff was courteous and responsive. Front desk clerk is one of the best I’ve interacted with! Very comfortable and clean rooms for our weary traveling group. I highly recommend this hotel location!
Stayed 1 night in May 2023

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Large water bug/roach (2”) in room. Did not switch rooms as it was very late and we had been traveling for 10 hours. Got the bug. The room was very nice though. They comped breakfast when we told them about the insect.
Stayed 1 night in Jun 2023

10/10 Excellent

Marvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I found the staff to be professional and friendly. The hotel was clean and comfortable.
Stayed 2 nights in May 2023

10/10 Excellent

Karrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Violet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly. Close to great restaurant
Stayed 1 night in May 2023

10/10 Excellent

Mary

Stayed 1 night in May 2023

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly service. Bed was very comfortable. Breakfast is not included and to eat at their Bistro prices are way out of line. Oatmeal was 10.50 a bowl. One coffee and one apple juice came to 10.88. We chose to eat elsewhere. I do not mind paying for breakfast but not at those prices.
Stayed 1 night in May 2023

8/10 Good

Thurston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

4/10 Poor

Danielle

Disliked: Cleanliness
Stayed 1 night in Apr 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Great hotel! Good location, lots of parking, comfy clean rooms, and the people that work there were all super helpful and friendly! We will absolutely stay there in the future!
Stayed 2 nights in Apr 2023
Response from Deshanna Armwood on 24 Apr 2023
Thank you for staying with us! We hope to see you again soon!

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service
Dry clean room and very helpful staff.
Stayed 1 night in Apr 2023
Response from Deshanna Armwood on 24 Apr 2023
Thank you for staying with us! We hope to see you again soon!

8/10 Good

Alyssa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool/ hot tub was not working and we had to get our key cards reprogrammed BOTH nights as they did not work once getting back to the room at night. Bathroom was a little dirty with empty bottle in shower.
Stayed 2 nights in Apr 2023

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and efficient.
Stayed 1 night in Mar 2023

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only problem was that the bistro did not have all the menu items available.
Stayed 1 night in Mar 2023

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Ayaana

Liked: Staff & service
It’s very close to the interstate highway if you are traveling and just need to spend the night.
Stayed 1 night in Mar 2023