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I loved my stay! The rooms are spacious and the staff is so nice and professional (best part). Shout out to Sara who helped me as I accidentally booked the same room twice accidentally. She was SO GOOD at resolving the situation.
Great breakfast selection, tons to choose from. Clean pool and jacuzzi. Pet friendly. There was a nice lounge area with a TV and fire place that a few of us got together to watch football on.
I WANT TO COME BACK HERE! Thank you!
They overbooked the suite I booked so to accommodate me they have two suites with king beds and pull out couches. Well at 10pm when it was time for bed the one pull out bed literally the springs were already fallen on the floor and the mattress wouldn’t stay up… so we go to do the second one and it was so dirty and nasty with old sheet. There was old food and GARBAGE behind BOTH couches…. I called down to the office and they said they would get back to me so 40 min later i had to go down and ask what was going on… they offered me ( and my daughters little friends) a room in PENFIELD at 11pm!!! we had a suprise party for my daughter (shes 10) so the manager OFFERED a refund and seemed genuinely sorry that we had to sleep on the dirty ass floor! so earlier before this we had confetti and i had asked for a broom or vacuum to clean up our mess and they don’t allow that. So in the morning the manager said she called expedia to give a refund well here we are days later and she denied it because the mess. I asked to clean it AND i gave the house keeping a cash tip. TERRIBLE
Overall a run down property with some improvements to furnishings. Staff were responsive and hard working. The sofa bed was unusable, with springs sticking out of the mattress and significant wear. Initially there was no hot water but maintenance quickly resolved the issue.
Meagan
Stayed 1 night in Dec 2023
6/10 Okay
Cynthia
Travelled with family
27 Dec 2023
Disliked: Staff & service
Front desk is not very friendly.. checking out I had to wait as they were cleaning... just thought they should be serving customers first.. Asked 3 times for invoice.. still haven't received it.. will have to call AGAIN!.. Won't stay here again..
Cynthia
Stayed 1 night in Dec 2023
Response from Yesenia on 27 Dec 2023
Dear valued guest,I hope this message finds you well. I am writing to extend my deepest apologies for the unfortunate experience you've had at our establishment. We strive to meet and exceed our guests’ needs and expectations; it is clear that we have been unsuccessful in this instance and we couldn't be more regretful.I am sorry to hear that you find our front desk staff’s service less than satisfactory. Our aim is to always provide efficient and friendly service to our guests, and it is regretful that we missed that mark with you. We invest immensely in training our staff to ensure they meet the standards of hospitality and service our guests expect. The scenario you experienced during check out is certainly offbeat and does not exemplify the quality of service we aim to deliver.Moreover, I completely understand your frustration at having to ask multiple times for the invoice. This is indeed an oversight on our part and does not reflect the level of efficiency we strive for in our operations. I assure you that we are treating your feedback with utmost importance and steps are already being taken to prevent such scenarios from recurring.I understand perfectly that such an experience would discourage you from returning to our hotel and that is completely justified. However, we view each day as a new opportunity to grow, and we believe that we can prove to you that we are more than capable of delivering the level of hospitality which we are highly reputed for. We do hope that you will give us a chance, in the future, to not only meet but exceed your expectations. Thank you again for your valuable feedback. It is guest input like yours which enables us to strive for hospitality excellence.
I have stayed in the hotel a couple times now. I love the overall set up of the room. The bed is so comfy. The convivence of the hot tub and pool are a huge benefit for me. Using them does a great job relaxing my muscles.
Visiting family and had my dog with me. Room was very comfortable, clean, and great having a kitchenette. Breakfasts were great with 4 choices of hot foods, plus waffles, cereals, breads, muffins, fruit, etc. Will definitely stay here again when visiting family.
The hotel staff is LOVELY and everyone we interacted with was great. the accommodations were acceptable but the hotel desperately needs a remodel, the carpets were extremely old and stained as was the couch - I would expect more from a Hilton in terms of cleanliness. The pet fee is rediculously high for the age and cleanliness of the hotel
This stay was to celebrate a birthday, and it made her day comfy and cozy with a splash of fun in the pool! Everything she asked for!
Angely
Stayed 1 night in Sep 2023
6/10 Okay
Deniele
Travelled with family
19 Sept 2023
Liked: Cleanliness, staff & service, room comfort
A little pricey, but a nice hotel overall
Staff was pleasant. Complimentary breakfast was good and continually restocked. Rooms were a little dated and water pressure was not that great. Pool/hot tub were closed and they were the reasons we paid the extra $ for this hotel. Bed was super comfy. Would stay again if the pool/hot tub are open.
After a very long day in the car, it was nice to come to Homewood Suites. The larger room was great and the bathroom was clean and well-stocked.
Graham
Stayed 1 night in Aug 2023
8/10 Good
Jennifer
Travelled with group
4 Sept 2023
Liked: Cleanliness, staff & service, amenities
It was clean and quiet and the staff members were friendly, Suite and general areas need some sprucing up, like replacement of carpets and worn furniture/fixtures. Lack of modern electronic amenities...
Jennifer
Stayed 1 night in Sep 2023
4/10 Poor
Zarnaz
4 Sept 2023
Disliked: Amenities
The suit was old and not very clean, It did not have a safety box. The sofa bed was very uncomfortable.
Zarnaz
Stayed 3 nights in Sep 2023
6/10 Okay
Marina
Travelled with family and small children
4 Sept 2023
Liked: Cleanliness, staff & service
One room A/C unit was old dirty and the cover was broken water pressure in one room was too low
The phone was not working as we couldn’t call the reception complain to the reception and they said no maintenance till Monday, overall I give 3 stars ⭐️
Marina
Stayed 1 night in Sep 2023
10/10 Excellent
JUBEISIE, Rochester
Travelled with family, Business traveller
4 Sept 2023
Liked: Amenities
The hotel it is nice clean. The food is good and the facility. It is perfect nice hotel.
The staff from checkin, checkout, and breakfast service were all fantastic. The room was loud from either the tenants above or cleaning on the morning of our departure. We were there for a short time but found the space to be very accommodating. We did leave a pillow of ours in the room in error :(.