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Reviews of Quality Inn Salem - I-81

2.5 out of 5
Quality Inn Salem - I-81
151 Wildwood Rd, Salem, VA

Reviews

8.0

Very good

Rating 10 - Excellent. 291 out of 813 reviews" "
Rating 8 - Good. 320 out of 813 reviews" "
Rating 6 - Okay. 116 out of 813 reviews" "
Rating 4 - Poor. 57 out of 813 reviews" "
Rating 2 - Terrible. 29 out of 813 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mountain views, with several restaurants nearby, grocery store across street, and easy access to the interstate. Rooms are updated and clean. Dining area with coffee station, continental breakfast with a good selection of breads and sweet breads, fruit, waffles, scrambled eggs and fresh biscuits and juices. We made a prepaid reservation for a Saturday night stay as we would be on the road all day and checking in late and good thing we did because they were sold out! Seems like we weren’t the only ones who thought it would be a good place to rest for the night. Overall a really good value.
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Dear Guest,Thank you so much for taking the time to leave us such a wonderful review! We are so glad that you enjoyed your stay at our hotel.We are also pleased to hear that you found your room to be clean and comfortable. We take great pride in keeping our rooms clean and well-maintained, and we are glad that you were satisfied with your accommodations.We are glad to hear that you found the location of the Quality Inn Salem I-81 very convenient. We are on I-81 off exit 137 and surrounded by many delicious restaurants within walking distance.Finally, we are happy to hear that you enjoyed our complimentary hot breakfast. We take great pride in our hot breakfast buffet, which features a variety of hot and cold items, including scrambled eggs, sausage gravy, waffles, cereal, yogurt, fruit, and pastries. We also offer a variety of coffees, teas, and juices.It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

8/10 Good

stephan

Travelled with family
No elevator
Stayed 1 night in Apr 2024
Response from GM on 16 Apr 2024
Dear Stephan,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service.It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 16 Apr 2024
Dear Sara,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service. Thank you for giving us a perfect rating and kind words. It is guest like you who makes all of our hard work worthwhile!It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

10/10 Excellent

Karen, Bristol

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable stay. Good pet walking area. Convenient to shopping and dining. Staff very friendly and accommodated my late check out request. Breakfast was tasty. Highly recommend. I will definitely stay here again when in town for business.
Stayed 1 night in Apr 2024
Response from GM on 11 Apr 2024
Dear Karen,Thank you for taking the time to leave a review. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service. We are glad to hear that you found the location of the Quality Inn Salem I-81 very convenient. We are on I-81 off exit 137 and surrounded by many delicious restaurants within walking distance. Finally, we are happy to hear that you enjoyed our complimentary hot breakfast. We take great pride in our hot breakfast buffet, which features a variety of hot and cold items, including scrambled eggs, sausage gravy, waffles, cereal, yogurt, fruit, and pastries. We also offer a variety of coffees, teas, and juices. Thank you for a positive review and kind words.It was a pleasure to host you and we can't wait to see you soon!Bhavik PatelGeneral Manager

8/10 Good

Conan

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was ok.
Stayed 1 night in Apr 2024
Response from GM on 7 Apr 2024
Dear Conan,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service.It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

10/10 Excellent

Vanessa

Stayed 1 night in Mar 2024
Response from GM on 16 Apr 2024
Dear Vanessa,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service. Thank you for giving us a perfect rating and kind words. It is guest like you who makes all of our hard work worthwhile!It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable and well maintained
Stayed 1 night in Mar 2024
Response from GM on 16 Mar 2024
Dear John,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service. We are glad to hear that you found our renovated room enjoyable.It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

10/10 Excellent

Helga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 16 Mar 2024
Dear Helga,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service.It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

8/10 Good

Rachel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from GM on 13 Mar 2024
Dear Rachel,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service.It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient. Dining area very clean and good food. Great staff. Is an older hotel and could use some upgrades.
Stayed 1 night in Feb 2024
Response from GM on 18 Feb 2024
Dear Mary,Thank you for taking the time to leave a review for our hotel. We apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We have been operating the hotel since October 2017. Since then, we have replaced 15,000 sq/feet of roof, 100% toilets with dual flush. We have also replaced the hotel phone system in November 2018. We have also upgraded our Internet infrastructure in December 2018 to provide the best coverage for our guest. We have also renovated every room with new lights, vanity mirrors and artwork. In addition, we have professionally resurfaced 100% of the bathtub in the hotel. We have also upgraded our fire panel and replaced security system to increase the safety of our guests. We have replaced every bed base with bed platforms for better support in February 2020. We have also replaced 100% of the furniture in the rooms in April 2020. We have also replaced 100% of the locks in January 2023. We have just replaced 100% of the bathtubs in the hotel this year. We are proud of the improvements we have made to the hotel in a such short time; however, we are not finished yet. I am confident that we will be able to keep improving the overall condition of the rooms to meet expectations from our guest.Again, our sincerest apologies for any inconvenience and thank you for your valuable feedback.Bhavik PatelGeneral Manager

6/10 Okay

Perry, Irving

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from GM on 27 Feb 2024
Dear Perry,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service.It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

2/10 Terrible

Allison

Stayed 1 night in Jan 2024
Response from GM on 8 Feb 2024
Dear Allison,Thank you for taking the time to leave a review for our hotel. We apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We have been operating the hotel since October 2017. Since then, we have replaced 15,000 sq/feet of roof, 100% toilets with dual flush. We have also replaced the hotel phone system in November 2018. We have also upgraded our Internet infrastructure in December 2018 to provide the best coverage for our guest. We have also renovated every room with new lights, vanity mirrors and artwork. In addition, we have professionally resurfaced 100% of the bathtub in the hotel. We have also upgraded our fire panel and replaced security system to increase the safety of our guests. We have replaced every bed base with bed platforms for better support in February 2020. We have also replaced 100% of the furniture in the rooms in April 2020. We have also replaced 100% of the locks in January 2023. We have just replaced 100% of the bathtubs in the hotel this year. We are proud of the improvements we have made to the hotel in a such short time; however, we are not finished yet. I am confident that we will be able to keep improving the overall condition of the rooms to meet expectations from our guest.Again, our sincerest apologies for any inconvenience and thank you for your valuable feedback.Bhavik PatelGeneral Manager

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 15 Jan 2024
Dear Anna,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service.It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

6/10 Okay

Amy

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from GM on 9 Jan 2024
Dear Amy,Thank you for taking the time to leave a review for our hotel. We apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We have been operating the hotel since October 2017. Since then, we have replaced 15,000 sq/feet of roof, 100% toilets with dual flush. We have also replaced the hotel phone system in November 2018. We have also upgraded our Internet infrastructure in December 2018 to provide the best coverage for our guest. We have also renovated every room with new lights, vanity mirrors and artwork. In addition, we have professionally resurfaced 100% of the bathtub in the hotel. We have also upgraded our fire panel and replaced security system to increase the safety of our guests. We have replaced every bed base with bed platforms for better support in February 2020. We have also replaced 100% of the furniture in the rooms in April 2020. We have also replaced 100% of the locks in January 2023. We have just replaced 100% of the bathtubs in the hotel this year. We are proud of the improvements we have made to the hotel in a such short time; however, we are not finished yet. I am confident that we will be able to keep improving the overall condition of the rooms to meet expectations from our guest.Again, our sincerest apologies for any inconvenience and thank you for your valuable feedback.Bhavik PatelGeneral Manager

6/10 Okay

Kyle, New York

Travelled with family
Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from GM on 6 Jan 2024
Dear Kyle,Thank you for taking the time to leave a review for our hotel. We apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We have been operating the hotel since October 2017. Since then, we have replaced 15,000 sq/feet of roof, 100% toilets with dual flush. We have also replaced the hotel phone system in November 2018. We have also upgraded our Internet infrastructure in December 2018 to provide the best coverage for our guest. We have also renovated every room with new lights, vanity mirrors and artwork. In addition, we have professionally resurfaced 100% of the bathtub in the hotel. We have also upgraded our fire panel and replaced security system to increase the safety of our guests. We have replaced every bed base with bed platforms for better support in February 2020. We have also replaced 100% of the furniture in the rooms in April 2020. We have also replaced 100% of the locks in January 2023. We have just replaced 100% of the bathtubs in the hotel this year. We are proud of the improvements we have made to the hotel in a such short time; however, we are not finished yet. I am confident that we will be able to keep improving the overall condition of the rooms to meet expectations from our guest.Again, our sincerest apologies for any inconvenience and thank you for your valuable feedback.Bhavik PatelGeneral Manager

10/10 Excellent

Gina

Stayed 1 night in Dec 2023
Response from GM on 21 Jan 2024
Dear Gina,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service. Thank you for giving us a perfect rating and kind words. It is guest like you who makes all of our hard work worthwhile!It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place good value
Stayed 1 night in Dec 2023
Response from GM on 5 Jan 2024
Dear Guest,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service.It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

6/10 Okay

Sharon

Business traveller
The room wasn’t spotless, but it was clean enough. Thank God I had a Great Dane with me or I wouldn’t have felt safe walking outside.
Response from GM on 31 Dec 2023
Dear Sharon,Thank you for taking the time to leave a review for our hotel. We apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We have been operating the hotel since October 2017. Since then, we have replaced 15,000 sq/feet of roof, 100% toilets with dual flush. We have also replaced the hotel phone system in November 2018. We have also upgraded our Internet infrastructure in December 2018 to provide the best coverage for our guest. We have also renovated every room with new lights, vanity mirrors and artwork. In addition, we have professionally resurfaced 100% of the bathtub in the hotel. We have also upgraded our fire panel and replaced security system to increase the safety of our guests. We have replaced every bed base with bed platforms for better support in February 2020. We have also replaced 100% of the furniture in the rooms in April 2020. We have also replaced 100% of the locks in January 2023. We have just replaced 100% of the bathtubs in the hotel this year. We are proud of the improvements we have made to the hotel in a such short time; however, we are not finished yet. I am confident that we will be able to keep improving the overall condition of the rooms to meet expectations from our guest.Again, our sincerest apologies for any inconvenience and thank you for your valuable feedback.Bhavik PatelGeneral Manager

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 1 Jan 2024
Dear Michelle,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service.It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean. The location as convenient right off highway. Cost exceeded expectations.
Stayed 1 night in Dec 2023
Response from GM on 31 Dec 2023
Dear William,Thank you for taking the time to leave a review. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service. We are glad to hear that you found the location of the Quality Inn Salem I-81 very convenient. We are on I-81 off exit 137 and surrounded by many delicious restaurants within walking distance. Thank you for a positive review and kind words.It was a pleasure to host you and we can't wait to see you soon!Bhavik PatelGeneral Manager

6/10 Okay

Nitsat Hadas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The "hotel" gives a feeling og a cheap motel: external entrance to the room, reception through a bullet proof glass. Not a good feeling. The room is very clean but there is no real closet or dresser, just an open rail to hang items.
Stayed 1 night in Dec 2023
Response from GM on 30 Dec 2023
Dear Guest,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service.It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
served the exact purpose intended, a clean room and bed, bath, to spend the night.
Stayed 1 night in Dec 2023
Response from GM on 30 Dec 2023
Dear Guest,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service. Thank you for giving us a perfect rating and kind words.It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from GM on 24 Dec 2023
Dear Guest,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service.It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

10/10 Excellent

LISA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was grea except the parking!!
Stayed 1 night in Dec 2023
Response from GM on 24 Dec 2023
Dear Lisa,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service.It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 24 Dec 2023
Dear Sara,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service.It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again for a pet friendly stop on our NC
1 night stay on our way down to NC from DC. Needed a safe, clean, comfortable stay with our new dog. Great location, friendly reception and clean room. Well priced without an exorbitant pet fee!
Stayed 1 night in Dec 2023
Response from GM on 23 Dec 2023
Dear Victoria,Thank you so much for taking the time to share your wonderful review! We're thrilled to hear that our hotel met all your expectations for a safe, comfortable, and pet-friendly stay with your new furry friend.It brings us immense joy to know that you appreciated our convenient location, welcoming reception, and sparkling clean room. We strive to create a truly comfortable environment for all our guests, including their four-legged companions, and your kind words confirm that we're on the right track.We're especially happy to hear that you found our pet fee reasonable. We understand that traveling with your furry family can sometimes come with added costs, and we aim to keep those fees fair and transparent, allowing you to focus on creating lasting memories with your pet.Thank you again for choosing our hotel and for taking the time to share your positive experience. We hope to welcome you and your adorable pup back soon!Bhavik PatelGeneral Manager

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed here several times over the last 6 months and have always found it to be extremely clean and well run.
Stayed 2 nights in Dec 2023
Response from GM on 18 Dec 2023
Dear Anna,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service. Thank you for giving us a perfect rating and kind words. It is guest like you who makes all of our hard work worthwhile!It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Clean hotel. Decent quick breakfast. Easy location off of I81. Many restaurants nearby. Friendly staff.
Stayed 1 night in Dec 2023
Response from GM on 11 Dec 2023
Dear Cathy,Thank you for taking the time to leave a review. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service. We are glad to hear that you found the location of the Quality Inn Salem I-81 very convenient. We are on I-81 off exit 137 and surrounded by many delicious restaurants within walking distance. Thank you for a positive review and kind words.It was a pleasure to host you and we can't wait to see you soon!Bhavik PatelGeneral Manager

8/10 Good

Edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 8 Dec 2023
Dear Edward,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service.It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 5 Dec 2023
Dear Guest,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service. Thank you for giving us a perfect rating.It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

8/10 Good

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Decent motel style. Breakfast was pretty limited but good.
Stayed 1 night in Nov 2023
Response from GM on 5 Dec 2023
Dear Ronald,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service.It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

8/10 Good

robert

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location.
Stayed 1 night in Nov 2023
Response from GM on 4 Dec 2023
Dear Robert,Thank you for taking the time to leave a review. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service. We are glad to hear that you found the location of the Quality Inn Salem I-81 very convenient. We are on I-81 off exit 137 and surrounded by many delicious restaurants within walking distance. Thank you for a positive review and kind words.It was a pleasure to host you and we can't wait to see you soon!Bhavik PatelGeneral Manager

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is wonderful. The breakfast is always delicious and hot. The housekeepers do an excellent job.
Stayed 1 night in Nov 2023
Response from GM on 28 Nov 2023
Dear Anna,Thank you so much for taking the time to leave us such a wonderful review! We are so glad that you enjoyed your stay at our hotel.We are always striving to provide our guests with the best possible service, and it is gratifying to hear that you felt our staff was wonderful. We are proud of our team members, and we are always working to ensure that they provide our guests with a positive and memorable experience.We are also pleased to hear that you found your room to be clean and comfortable. We take great pride in keeping our rooms clean and well-maintained, and we are glad that you were satisfied with your accommodations.Finally, we are happy to hear that you enjoyed our complimentary hot breakfast. We take great pride in our hot breakfast buffet, which features a variety of hot and cold items, including scrambled eggs, sausage gravy, waffles, cereal, yogurt, fruit, and pastries. We also offer a variety of coffees, teas, and juices.It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

6/10 Okay

John

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on 16 Dec 2023
Dear John,Thank you for taking the time to leave a review for our hotel. We apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We have been operating the hotel since October 2017. Since then, we have replaced 15,000 sq/feet of roof, 100% toilets with dual flush. We have also replaced the hotel phone system in November 2018. We have also upgraded our Internet infrastructure in December 2018 to provide the best coverage for our guest. We have also renovated every room with new lights, vanity mirrors and artwork. In addition, we have professionally resurfaced 100% of the bathtub in the hotel. We have also upgraded our fire panel and replaced security system to increase the safety of our guests. We have replaced every bed base with bed platforms for better support in February 2020. We have also replaced 100% of the furniture in the rooms in April 2020. We have also replaced 100% of the locks in January 2023. We have just replaced 100% of the bathtubs in the hotel this year. We are proud of the improvements we have made to the hotel in a such short time; however, we are not finished yet. I am confident that we will be able to keep improving the overall condition of the rooms to meet expectations from our guest.Again, our sincerest apologies for any inconvenience and thank you for your valuable feedback.Bhavik PatelGeneral Manager

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beautiful building. Clean area.
Stayed 1 night in Nov 2023
Response from GM on 27 Nov 2023
Dear Howard,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service. Thank you for giving us a perfect rating and kind words. It is guest like you who makes all of our hard work worthwhile!It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

10/10 Excellent

Usman

Stayed 1 night in Nov 2023
Response from GM on 20 Nov 2023
Dear Usman,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service. Thank you for giving us a perfect rating.It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Finally a hot breakfast. Service was excellent
Stayed 1 night in Nov 2023
Response from GM on 18 Nov 2023
Dear David,Thank you so much for taking the time to leave us such a wonderful review! We are so glad that you enjoyed your stay at our hotel.We are always striving to provide our guests with the best possible service, and it is gratifying to hear that you felt our staff was wonderful. We are proud of our team members, and we are always working to ensure that they provide our guests with a positive and memorable experience.Finally, we are happy to hear that you enjoyed our complimentary hot breakfast. We take great pride in our hot breakfast buffet, which features a variety of hot and cold items, including scrambled eggs, sausage gravy, waffles, cereal, yogurt, fruit, and pastries. We also offer a variety of coffees, teas, and juices.It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

10/10 Excellent

agnes

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Did not realize it was motel style …doors on the outside !
Stayed 1 night in Nov 2023
Response from GM on 17 Nov 2023
Dear Guest,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service.It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

10/10 Excellent

Therese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay .
Stayed 1 night in Nov 2023
Response from GM on 15 Nov 2023
Dear Therese,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service. Than you for giving us a perfect rating and kind words.It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
Just needed a place to sleep while traveling through the area. Reviews were mixed, but took a chance. Surprisingly pleased! Front desk rep was super sweet and helpful. Room was really clean. Bathroom/shower was nice. Bed was comfy. Very quiet! No complaints whatsoever.
Stayed 1 night in Nov 2023
Response from GM on 12 Nov 2023
Dear Lisa,Thank you for such a great review! It is truly gratifying. I will be sure to share this with the entire team as encouragement. It is so rewarding that you have felt the warmth of our hospitality and it is our devotion to indulge you with our first-class service. We promise to make you feel at home each and every time during your stay. As you experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service.We hope to have the pleasure to host you again at Quality Inn Salem I-81!Bhavik PatelGeneral Manager

10/10 Excellent

Jenson

Stayed 1 night in Nov 2023
Response from GM on 9 Nov 2023
Dear Jenson,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service. Thank you for giving us a perfect rating. It is guest like you who makes all of our hard work worthwhile!It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

10/10 Excellent

Mel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and easy
Stayed 1 night in Oct 2023
Response from GM on 8 Nov 2023
Dear Mel,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service. Thank you for giving us a perfect rating and kind words. It is guest like you who makes all of our hard work worthwhile!It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on 31 Oct 2023
Dear Christopher,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service.It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

10/10 Excellent

Gerald

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from GM on 29 Oct 2023
Dear Gerald,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service. Thank you for giving us a perfect rating. It is guest like you who makes all of our hard work worthwhile!It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 28 Oct 2023
Dear David,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service. Thank you for giving us a perfect rating and kind words. It is guest like you who makes all of our hard work worthwhile!It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Inn
Nice clean stay. Easy access to and from interstate.
Stayed 1 night in Oct 2023
Response from GM on 28 Oct 2023
Dear Robert,Thank you for taking the time to leave a review. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service. We are glad to hear that you found the location of the Quality Inn Salem I-81 very convenient. We are on I-81 off exit 137 and surrounded by many delicious restaurants within walking distance. Thank you for a positive review and kind words.It was a pleasure to host you and we can't wait to see you soon!Bhavik PatelGeneral Manager

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Updated hotel. Bathroom newly renovated. Great place for pet friendly stay. Convenient to take my dog out for potty. Lighting outside was good for walking dog at night.
Stayed 1 night in Oct 2023
Response from GM on 25 Oct 2023
Dear Donna,Thank you for your feedback. We are glad to hear that you enjoyed your recent stay at our hotel. We are constantly working to update and improve our property, and we are especially proud of our newly renovated bathrooms. We also appreciate your feedback about our pet-friendly policies. We know that traveling with pets can be challenging, so we do our best to make sure that our guests and their furry friends have a comfortable and enjoyable stay.We are glad to hear that you found our location convenient for taking your dog out for potty. We are also happy to know that you found the lighting outside to be good for walking your dog at night. We understand that safety is important to our guests, and we strive to provide a well-lit and secure environment for everyone.We hope to see you again soon!Bhavik PatelGeneral Manager

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 24 Oct 2023
Dear Cynthia,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service. Thank you for giving us a perfect rating.It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager

6/10 Okay

Erica

Travelled with family and small children
Disliked: Cleanliness
The door was really dirty. It was clear that cleaning lacks at this property. There were also shoe marks on the wall in front of the toilet. Smelled of cigarettes in the room and bed was extremely firm. Stayed here for a quick night during a road trip. Does the job but nothing special. And pretty costly for what you get. I would think $75-80 for a night is what I would expect for this stay.
Stayed 1 night in Oct 2023
Response from GM on 31 Oct 2023
Dear Erica,Thank you for taking the time to leave a review for our hotel. We apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We have been operating the hotel since October 2017. Since then, we have replaced 15,000 sq/feet of roof, 100% toilets with dual flush. We have also replaced the hotel phone system in November 2018. We have also upgraded our Internet infrastructure in December 2018 to provide the best coverage for our guest. We have also renovated every room with new lights, vanity mirrors and artwork. In addition, we have professionally resurfaced 100% of the bathtub in the hotel. We have also upgraded our fire panel and replaced security system to increase the safety of our guests. We have replaced every bed base with bed platforms for better support in February 2020. We have also replaced 100% of the furniture in the rooms in April 2020. We have also replaced 100% of the locks in January 2023. We have just replaced 100% of the bathtubs in the hotel this year. We are proud of the improvements we have made to the hotel in a such short time; however, we are not finished yet. I am confident that we will be able to keep improving the overall condition of the rooms to meet expectations from our guest.Again, our sincerest apologies for any inconvenience and thank you for your valuable feedback.Bhavik PatelGeneral Manager

8/10 Good

Wenginn

Travelled with family
Liked: Staff & service, amenities
Nice area.
Stayed 1 night in Oct 2023
Response from GM on 20 Oct 2023
Dear Guest,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service.It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager