Lobby

Reviews of Baymont by Wyndham Salem Roanoke Area

2.5 out of 5
Baymont by Wyndham Salem Roanoke Area
179 Sheraton Drive, I-81 Exit 141, Salem, VA

Reviews

5.6
Rating 10 - Excellent. 98 out of 747 reviews" "
Rating 8 - Good. 137 out of 747 reviews" "
Rating 6 - Okay. 155 out of 747 reviews" "
Rating 4 - Poor. 163 out of 747 reviews" "
Rating 2 - Terrible. 194 out of 747 reviews" "

5.4/10

Cleanliness

7.0/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Ada

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The first room I was in, the toilet had feces. The second room the carpet is dirty and the bathroom has hair all over it. I should be given a refund.
Stayed 1 night in Mar 2024

4/10 Poor

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Norman

Stayed 1 night in Mar 2024

10/10 Excellent

Norman

Stayed 2 nights in Feb 2024

4/10 Poor

Diane

Travelled with family
Liked: Cleanliness, staff & service
Let me say first that the staff were friendly and helpful. One staff member found me tea to drink as I’m not a coffee drinker. The poor rating has to do with the noise! I guess because of our room location( overlooking the pool area) it was very noisy. Dogs barking, noisy guests above us , toilet constantly running because of a slow leak, vacuuming the hall at 6:30 am. and hearing loud mechanical noises next to us. We were not next to the elevator or stairs. If staying ask to be at the end of the hall if you want quiet.
Stayed 1 night in Feb 2024

10/10 Excellent

Larry

Travelled with family, Travelled with pets
Liked: Amenities
Stayed 1 night in Dec 2023

4/10 Poor

Lana

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The lady at the front desk was very nice. The lobby looks nice but smells like old cigarette smoke. The smell goes down the hall as well. Our room did not appear to be clean - there was candy on the floor, the bed cover appeared dirty, there were chunks of used soap stuck to the shower curtain, and the wooden furniture all appears to be beaten up and not wiped off. So it’s ok just for a nights sleep, but it’s not somewhere I would look forward to coming back to. I will keep my shoes on to walk on the carpet.
Stayed 1 night in Dec 2023

2/10 Terrible

DENNIS

Stayed 1 night in Dec 2023

6/10 Okay

Charles

Liked: Staff & service
Disliked: Cleanliness, amenities
It was alright for a one night stay but cleanliness is lacking, hair in bathroom and TV needs a guide.
Stayed 1 night in Dec 2023

4/10 Poor

Jonathan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not ideal for travelers.
Stayed 1 night in Dec 2023

8/10 Good

Stacey

Liked: Amenities
The waiting area was beautiful the room was clean and comfortable but was woke up to arguing outside.brealfast was ok just wish there was more like bacon or sausage to have with eggs
Stayed 1 night in Oct 2023

4/10 Poor

john

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not at all happy. A/c was very noisy, event in conference room was noisy with children in halls. Facility was run down needs UPDATING.
Stayed 1 night in Sep 2023

2/10 Terrible

Steven

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The entire hotel is disgustingly dirty and smells like cigarettes everywhere especially in the rooms
Stayed 1 night in Oct 2023

2/10 Terrible

William

Disliked: Cleanliness, amenities, property conditions & facilities
Television didn't work for the entire stay
Stayed 1 night in Oct 2023

6/10 Okay

ANDREA

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

Danielle

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
There was a terrible smell when walking into the building and our room. There seems to be a lot of long term residents living at the property. If you plan on eating the continental breakfast you better get up extra early. It was all wiped out by 630am on a Saturday and did not get replenished. Our room was filthy, especially the floor and bathroom. The pool was nice and staff were friendly.
Stayed 3 nights in Aug 2023

10/10 Excellent

Kerry

Stayed 1 night in Aug 2023

2/10 Terrible

Kevin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No problem with front desk staff, nice people. We were driving thru and stopped for a few hours sleep. The room smelled awful, and the bathroom needed a deep scrub or full replacement. I can’t comment on the breakfast or anything else, as we were up early and left. Did appear dog friendly, so that’s a positive if traveling with pets.
Stayed 1 night in Aug 2023

10/10 Excellent

Daniel

Stayed 1 night in Aug 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good place to stay for a good work weekend, the reception desk are so friendly and very cooperative. A 10
Stayed 4 nights in Aug 2023

4/10 Poor

Alexandria

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk was nice. The area surrounding the hotel was sketchy with broken bottles and trash. The room smelled like smoke and the shower knob was broken. It
Stayed 1 night in Jul 2023

10/10 Excellent

Mary

Stayed 1 night in Jul 2023

6/10 Okay

Heidi

Stayed 1 night in Jul 2023

4/10 Poor

Marly, Sheridan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place was dirty. The bathroom had dried toilet paper stuck to the bathroom floor and the sink was leaking. The carpet looked like it had never been cleaned throughout the entire hotel. I would not stay here again. The staff was friendly though.

10/10 Excellent

krishna m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Tammi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again. Dont stay here!
I had expected a decent hotel as it is associated with Wyndham. But this was probably the worst place i have ever stayed. Immediately upon entering there is a smell of damp unkept hotel. We ckeck in late and i just wanted to get my kids to bed so i didn't complain then but.. We were supposed to have 2 queen beds in our room- they were double so it was tough sleeping. The floors were dirty. The bathroom was dirty. The chair in the room was that kind of damp with oil from being used for a long time and never cleaned. I would let anyone sit in it. Then in the am my husband went to make coffee in the maker in our room and the small little pot had the dregs of coffee so old in it there was mold growing!!! Told the desk in the am- 'oh sorry' was all i got. Will never stay there again!! This wont let me add the pictures i took of dirty floors and moldy coffee pots...
Stayed 1 night in Jul 2023

2/10 Terrible

Sergio

Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst stay I’ve ever had. The room smelled, was dirty, and I couldn’t sleep because the power kept coming off and on making the microwave beep every 10 minutes…stay clear away from this place
Stayed 1 night in Jul 2023

6/10 Okay

Wendy, Forest Hills

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

THOMAS

Stayed 1 night in Jul 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, room comfort
An acceptable room for the cost, given that it is high season. I booked a ground level room, originally told there were none. The manager chased after us in the parking lot and said he had one available, it was a welcome relief not to climb to the second floor. In the end, the managers kindness won out over everything! The room was adequately, clean, with adequate amenities, a really nice, hot breakfast, I would go back again.
Stayed 1 night in Jun 2023

6/10 Okay

Debra

Liked: Staff & service, room comfort
It was clean. Housekeeping was on the ball to clean your room. The age of the hotel was showing. Breakfast was good.
Stayed 2 nights in Jun 2023

8/10 Good

Steven

Travelled with family
Liked: Staff & service
Beds and linens were very nice. Property was a little run-down. Good value.
Stayed 3 nights in Jun 2023

8/10 Good

Liem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Daniel

Stayed 1 night in Jun 2023

2/10 Terrible

Gopalakrishna

Disliked: Cleanliness, staff & service
They charge twice
Their service is not so great. Serious booking issues on their computer system. They charge 2 nights rate for 1 night stay
Stayed 2 nights in May 2023

4/10 Poor

Paul

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Worn out hotel with key cards that don't work. Workout equipment broken with no fans and needles sitting around the room. Pool was not in service and showers luke luke warm. Room was clean and staff was friendly
Stayed 2 nights in May 2023

6/10 Okay

Michele

Travelled with group
Smelled awful in hallway! Room not completed even though they gave us keys to room! Went in and bed wasn’t completely made
Stayed 1 night in May 2023

4/10 Poor

Terry

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Maureen

Travelled with family
Disliked: Amenities, property conditions & facilities
Not much selection for complimentary breakfast like other hotels
Stayed 3 nights in May 2023

10/10 Excellent

Robin

Very nice…clean and pleasant
Stayed 1 night in May 2023

6/10 Okay

AMY

Travelled with family
Liked: Staff & service
Not the best, but not the worst. Older hotel. Bed was comfortable.
Stayed 1 night in May 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Wallpaper was peeling off the wall. There looked to be fec
Stayed 1 night in May 2023

2/10 Terrible

Sara

Stayed 2 nights in May 2023

8/10 Good

Susan

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The staff members were all very courteous and prompt in responding to questions and needs
Stayed 2 nights in May 2023

4/10 Poor

Jon

Disliked: Cleanliness, property conditions & facilities
Several electrical outlets did not work. Both rooms smelled like cigarette smoke, popcorn coating on ceiling peeled off, stained tile in bathroon
Stayed 2 nights in May 2023

2/10 Terrible

Hanna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The desk staff other than one staff who did not serve us but tried to explain and an elderly person who ended up being pleasant after were unfriendly, confused and messed up our reservations. Four people changed over the course of two days and each created their own confusion. At the end, one of us had to leave even after paying for a night due to frustration. The property & rooms smelled moldy and the rooms were not clean with dust and dirt accumulated on the air conditioning and any corners - we even took photos. Worst experience - will never go there again!!
Stayed 1 night in May 2023

4/10 Poor

Jannifer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Just really disappointed at conditions for such a good rating.
Stayed 1 night in May 2023

6/10 Okay

Adarlenne

Business traveller
Disliked: Property conditions & facilities
The place was beautiful on the outside but it smelled like cigarettes in the inside, the pillow cases had lipstick stains. Im pretty sure they were clean but for the first impression is not that nice. I had a pleasant time though, the staff were friendly and nice
Stayed 1 night in May 2023

4/10 Poor

Tara

Disliked: Cleanliness, property conditions & facilities
Room was dirty, cobwebs in the curtains that have been there for some time. Coffee pot in the room had obviously left on with about an inch of coffee in it and was caked onto the bottom of the coffee pot. Old lingering various food smells permeated the hallways. Huge chunk that is damaged on the overhand to the hotel is very unsightly. A truck apparently misjudged it’s height. Oranges at breakfast were old and bitter.
Stayed 1 night in May 2023

4/10 Poor

David

Disliked: Amenities, property conditions & facilities
Awning was is damaged, noisy, and, well, not a great experience
Stayed 1 night in May 2023