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Reviews of Riyadh Airport Marriott Hotel

5 out of 5
Riyadh Airport Marriott Hotel
Airport Road, King Khalid International, Riyadh, Riyadh

Reviews

7.4

Good

Rating 10 - Excellent. 9 out of 43 reviews" "
Rating 8 - Good. 21 out of 43 reviews" "
Rating 6 - Okay. 6 out of 43 reviews" "
Rating 4 - Poor. 5 out of 43 reviews" "
Rating 2 - Terrible. 2 out of 43 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rakesh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth check in, trained staff. nice clean property,
Stayed 1 night in Feb 2023

4/10 Poor

Verified traveller

paint smell everywhere, room bar was empty, room ground not clean
Stayed 1 night in Aug 2018
Response from Usman Tebbeng on 17 Aug 2018
Apologies Sir, the hotel currently under renovations and we will be Marriott as on 01 Sept 2018 . And the service will be improve soon

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Orbitz was about 20% more expensive than the hotel
Orbitz doesn't have an agreement with the hotel, according to the staff hence charged me the full amount. Orbitz already charged me during booking plus my Orbucks were wasted. I want to have the full amount, orbitz charged me during online booking, back. So far I haven't gotten a response yet. Thank you,
Stayed 1 night in May 2018
Response from Usman on 17 May 2018
We advise you to check with the Orbitz regarding your issue

8/10 Good

Ken, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect layover hotel
Can’t get any closer to the Riyadh airport than this. A little higher cost than comparable hotels. But the convenience makes up for it. I wouldn’t recommend this hotel for other than a layover
Stayed 1 night in Jan 2018
Response from FOM on 6 Feb 2018
Dear Mr. Ken Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests. Thank you and looking forward to serve you again. Hotel Management.

8/10 Good

Essa

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2017
Dear Mr. Essa Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests. Thank you and looking forward to serve you again. Hotel Management.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel for business travellors.
Close to airport. Courteous staff. Large and comfortable rooms. I like it.
Stayed 1 night in Oct 2017
Response from FOM on 22 Oct 2017
Dear Sir, Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests. Thank you and looking forward to serve you again. Hotel Management.

8/10 Good

khaldoun, Buraidah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the airport
The hotel is ideal for overnight stay if someone has a connecting flight st King Khalid airport in Riyadh. The rooms are very clean and the staff is extremely helpful and polite.
Stayed 1 night in Jul 2017
Response from Fom on 30 Jul 2017
Dear Mr. Khaldoun Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests. Thank you and looking forward to serve you again. Hotel Management.

8/10 Good

Roy, sa

Liked: Cleanliness, property conditions & facilities, room comfort
Close to the airport
Good hotel for business close to the airport. the staff is very friendly and rooms are clean.
Stayed 4 nights in May 2017
Response from Front Office Manager on 7 Jun 2017
Dear Mr. Roy Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests. Thank you and looking forward to serve you again. Hotel Management.

8/10 Good

mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It was splendid ...
Dear Mr. Mohammed Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests. Thank you and looking forward to serve you again. Hotel Management.

8/10 Good

Abdullah, A

Liked: Cleanliness, staff & service, property conditions & facilities
Good choice to take a rest between flights.
The problem it is location far away from restaurants and coffees. However, the restaurant in the hotel and room service have good food.
Response from Hotel Management. on 28 May 2017
Dear Mr. Abdullah Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests. Thank you and looking forward to serve you again. Hotel Management.

4/10 Poor

Verified traveller

Over Priced
The only good thing about this hotel is the location to the airport. Over priced "gold plated" hotel.
Response from Hotel Management on 17 May 2017
Dear Sir, Thank you for taking the time to share your feedback. While I wish you had a better experience during your stay with us, your feedback helps us to learn from this and to improve our services. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short, thank you again for giving us one more opportunity to serve you again. Sincerely Hotel Management.

2/10 Terrible

Hemant, Saudi Arabia

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst Hotel in Riyadh
1) Booked via Expedia but hotel staff refused to honor the booking. 2) Had to pay 500SAR for a new booking for a 5 hours sleep. 3) Hotel's reservations system is from 1800BC as despite of giving them the confirmation no. they said sorry our reservation desk is closed and it is a weekend. Should you need a room pay SAR 850 as we are sold out. Else no room. 4) After 1.5 hours of argument the guy named Sultan, agreed to give me a room at SAR 500, that too after my Saudi friend called him and spoke to him. 5) Expedia is as usual not responding to my refund request. 6) Despite of big rooms the hotel is in horrible conditions. 7) I'm going to upload photos of the bathroom, the floor is full of water and it is dirty. 8) It is 1 KM from the airport but they do not provide an airport drop. The drop is SAR 65/- and at the same time UBER costed me 8.00/- bucks (EIGHT RIYALS ONLY). 9) I wish the staff at the front desk were a little more friendly, the guy said my shift ends in 3 minutes and after 12AM we do not sell rooms (SERIOUSLY?). So if you need room, decide now as I'll not honor the expedia booking no matter what. 10) Riyadh is full of hotels and I believe if you have option avoid this hotel at every cost.
Bathroom_1
Bathroom of a so called 5 star
Response from Hotel Management on 17 May 2017
Dear Mr. Hemant Thank you for taking the time to share your feedback. While I wish you had a better experience during your stay with us, your feedback helps us to learn from this and to improve our services. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short, thank you again for giving us one more opportunity to serve you again. Sincerely Hotel Management.

10/10 Excellent

Donneth Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
Response from General Manager on 5 Mar 2017
Dear Mr.Jay, Greetings from Makarem Riyadh Hotel! Thank you for your feedback and we highly appreciate your efforts and look forward to serving you again have a good day. Sincerely Hotel Management

4/10 Poor

ehab

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst housekeeping ever
it been a very bad experience in this hotel , first of all first day i leave the room for more than 10 hours , when I came back i chocked that the no body clean the room , such bad housekeeping service is not acceptable at all even in 3 stars hotel , second WiFi service was very weak , third during check out they was going to charge me for the breakfast and when I check the bill i show them the reservation slip by Hotels.com with free breakfast they cancel it from the bill , newspapers is only for selected rooms , by mistake i pass by 2nd floor i saw newspapers hangs on the rooms doors while there was non in my floor 4th , last but not least & most funny that if you need shaving kit or tooth brush kit you have to ask them from the housekeeping , finally I don`t recommend this hotel at all
Dear Mr. Ehab Thank you for taking the time to share your feedback. While I wish you had a better experience during your stay with us, your feedback helps us to learn from this and to improve our services. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short, thank you again for giving us one more opportunity to serve you again. Sincerely Hotel Management

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
v good and near to airoort. Long 25 minutes from the city
Response from Hotel Management on 23 May 2017
Dear Sir. Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests. Thank you and looking forward to serve you again. Hotel Management.

10/10 Excellent

MD, College Park, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A one-night stay in January 2017
We stayed overnight at Makarem Riyadh Hotel in January 2017 for one night as it is close to the airport where we had an early morning flight. The hotel is very close to King Khaled Airport in Riyadh. The hotel staff were very welcoming and friendly. We took two rooms and both were in excellent condition. We ordered dinner and was very good. Overall, we enjoyed our short stay at this hotel and would stay again if we take another early flight.
Response from DM. Hussain Fayadh on 5 Dec 2017
Dear Mr. Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests. Thank you and looking forward to serve you again. Hotel Management.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Value!
Superb room and restaurant. Great views from restaurant. Wifi in my room was non-existent.
Dear Mr. James Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests. Thank you and looking forward to serve you again. Hotel Management.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel for connecting flights
Close to the airport; great for connecting flights. Hotel did not have my reservation upon arrival.
Dear sir Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests. Thank you and looking forward to serve you again. Hotel Management.

8/10 Good

Wassim, Dubai

Liked: Cleanliness, staff & service
Disliked: Room comfort
The rooms a but noisy. You can hear the steps of yiur neighbour.
Dear Mr. Wassim Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests. Thank you and looking forward to serve you again. Hotel Management.

10/10 Excellent

najat, kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
v.good survice
We arrived in the evening at the hotel,they had only a booking for 1 room instead of two,they showed me that hotels.com only send request for one,but the staff immediately solved the problem. Excellent breakfast buffet is from a_z They gave us complementary taxi to the airport next day.very nice helpful staff.
Dear Ms. Najat Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests. Thank you and looking forward to serve you again. Hotel Management.

4/10 Poor

ABDULLAH, kuwait

Disliked: Staff & service, property conditions & facilities, room comfort
if its a transit stay then ok otherwise dont book
It was a disaster. Receptionest was busy talking to a friend on the phone while we are waiting. Room us bad. Service is bad
عزيزي السيد. عبدالله شكرا جزيلا للبقاء معنا خلال زيارتكم الأخيرة إلى الرياض, وتعليقاتكم الإيجابية حول إقامتك معنا بالتأكيد سوف تعززنا وينعكس إيجابا على موظفينا لتطوير وتحسين أدائنا من أجل الوصول إلى مستوى رضا ضيوفنا. شكرا لكم ونتطلع للعمل مرة أخرى معكم. إدارة الفندق.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear sir Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests. Thank you and looking forward to serve you again. Hotel Management.

6/10 Okay

Andrew, Naples Florida

Liked: Cleanliness, room comfort
Disliked: Staff & service
Better than sleeping in the airport
Registration Desk could not find my reservation. It took an hour for them to agree to honor Hotels.com after showing them e-mail on phone. Hotel decor is dated and worn. Rooms were big and bed comfortable, overall clean. Complimentary Breakfast late opening for 6am and hot food was Luke warm. coffee and juice were last thing brought out. Transportation from airport to hotel was puzzle with taxis trying to charge and then give receipts.
Dear Mr. Andrew Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests. Thank you and looking forward to serve you again. Hotel Management.

6/10 Okay

Verified traveller

Very close from the airport. But,it is a bit old building. Overally good.
Response from DM. Hussain Fayadh on 5 Dec 2017
Dear Sir. Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests. Thank you and looking forward to serve you again. Hotel Management.

8/10 Good

Gold Card Holder, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location for Airport
The Makarim is the closest hotel to Riyadh airport so if you dont have to go to the city it is the best option. Hotel is very comfortable and restaurant is good although on the three occasions I have stayed there I hardlly seen another person. Hotel pickup service is good although have the hotel phone number handy as my plane landed at a different terminal so missed the driver and had rather worrying taxi driver who did not know where to go.
Dear Sir Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests. Thank you and looking forward to serve you again. Hotel Management.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Far away from city Close to airport,noisy
Comfortable, but far away from city . Thats all Close to airport,noisy
Response from DM. Hussain Fayadh on 5 Dec 2017
Dear Sir. Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests. Thank you and looking forward to serve you again. Hotel Management.

8/10 Good

Joberalo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear Mr. Joberalo Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests. Thank you and looking forward to serve you again. Hotel Management.

8/10 Good

Masood, Dammam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very close to the airport
it was very nice stay
Dear Mr. Masood Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests. Thank you and looking forward to serve you again. Hotel Management.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A convenient (close to the airport) and comfortable hotel for a short (overnight or in transit) stay with modern aminities. Complimentary fast wifi in the room and else where in the hotel was a plus. Room service was quite adequate.
Dear Sir Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests. Thank you and looking forward to serve you again. Hotel Management.

8/10 Good

Nick Collier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and high standard
This hotel is clean and to a high standard. It is about 3 KM from Riyadh airport. A very nice restaurant on the top floor with great middle east salad buffet. Good for stopovers.
Dear Sir Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests. Thank you and looking forward to serve you again. Hotel Management.

6/10 Okay

Omar, Pittsburgh, PA

Not bad hotel as the only 1 near airport
Not sure why its rated as 5-star. It is kind of clean but 3.5 stars maximum
Response from DM. Hussain Fayadh on 5 Dec 2017
Dear Mr. Omar Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests. Thank you and looking forward to serve you again. Hotel Management.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The Hotel Makarim Riyadh-close to King Khalid IAP
The hotel is overpriced and depressing. It is advertised as five star, but does not even deserve two. Fixtures, fittings and plumbing are old and not up to standard. On returning to my room on the second day of my stay I found that my room hadn't been cleaned even! Wi Fi connection was very weak and completely died for a while. While washing my face the water stopped, and then gurgled back to life. There was a constant noise from the lift or some other machinery throughout the night. There was supposed to have been a bathrobe provided, but none was. Credit card should have been used only for incidentals, but total amount for stay was taken on check-in. Only thing in its favour is that it is convenient for the airport. However, if there was another hotel nearby, I would gladly stay there instead.
Response from ibrahim alonaizi on 26 Jul 2014
dear sir we are very sorry and please accept our aplogay we promise you we will investegate and it will not happen next time best regards

10/10 Excellent

MOHAMMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from DM on 7 Jul 2018
Dear Mr. MOHAMMED Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests. Thank you and looking forward to serve you again. Hotel Management.

8/10 Good

SIPAC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from DM on 7 Jul 2018
Dear Mr. SIPAC Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests. Thank you and looking forward to serve you again. Hotel Management.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
alles bestens
Response from Abdulaziz Alshareef on 3 May 2018
Dear Mr. Frank Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests. Thank you and looking forward to serve you again. Hotel Management.

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ممتاااااز
رائع فقط لا اقدر ان اقول. اكثر
Response from FOM on 3 Apr 2018
عزيزي السيد، محمد شكرا جزيلا للبقاء معنا خلال زيارتكم الأخيرة إلى الرياض, وتعليقاتكم الإيجابية حول إقامتك معنا بالتأكيد سوف تعززنا وينعكس إيجابا على موظفينا لتطوير وتحسين أدائنا من أجل الوصول إلى مستوى رضا ضيوفنا. شكرا لكم ونتطلع للعمل مرة أخرى معكم. إدارة الفندق.

10/10 Excellent

Randa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
كان رائع عموما من نظافة الغرفة واستقبال وعمال ساكرر التجربه ان شاءالله
عزيزتي السيدة, رندا شكرا جزيلا للبقاء معنا خلال زيارتكم الأخيرة إلى الرياض, وتعليقاتكم الإيجابية حول إقامتك معنا بالتأكيد سوف تعززنا وينعكس إيجابا على موظفينا لتطوير وتحسين أدائنا من أجل الوصول إلى مستوى رضا ضيوفنا. شكرا لكم ونتطلع للعمل مرة أخرى معكم. إدارة الفندق.

8/10 Good

Jussi

Dear Ms. Jussi Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests. Thank you and looking forward to serve you again. Hotel Management.

8/10 Good

Majid, السعودية

Liked: Cleanliness, room comfort
good one
it was quite
Dear Mr. Majid Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests. Thank you and looking forward to serve you again. Hotel Management.

8/10 Good

LEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to the airport
Good enough
Dear Mr. Lee Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests. Thank you and looking forward to serve you again. Hotel Management.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Dear Sir Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests. Thank you and looking forward to serve you again. Hotel Management.

8/10 Good

Verified traveller

Liked: Staff & service
الغرف تحتاج الى تطييب
جيدة لكن وبالرغم من اني سكنت في غرفة غير مسموح بالتدخين فيها إلا اني عندما عدت الى البيت وجدت جميع ملابسي بها رائحة دخان
عزيزي شكرا جزيلا للبقاء معنا خلال زيارتكم الأخيرة إلى الرياض, وتعليقاتكم الإيجابية حول إقامتك معنا بالتأكيد سوف تعززنا وينعكس إيجابا على موظفينا لتطوير وتحسين أدائنا من أجل الوصول إلى مستوى رضا ضيوفنا. شكرا لكم ونتطلع للعمل مرة أخرى معكم. إدارة الفندق.