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Reviews of Villas H2O

3 out of 5
Villas H2O
Calle Chichen Itza, Mz 24, Lt 001, Tulum, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 198 out of 317 reviews" "
Rating 8 - Good. 88 out of 317 reviews" "
Rating 6 - Okay. 21 out of 317 reviews" "
Rating 4 - Poor. 7 out of 317 reviews" "
Rating 2 - Terrible. 3 out of 317 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. The breakfast was simple and good to have my eggs made.
Stayed 1 night in Jan 2024

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2024

4/10 Poor

J Santos

Stayed 4 nights in Dec 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

8/10 Good

Aldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that alcohol is not sold at the property. I had an issue with a door that could not lock. Every other aspect was excellent.
Stayed 1 night in Oct 2023
Response from H2O Staff on 10 Oct 2023
Hola Aldo, thank you very much for your comments hope we can welcome you back soon

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful place and the service was great 👍 I recommend this place to anyone
Stayed 6 nights in Aug 2023
Response from GRACIAS on 9 Aug 2023
Hello good afternoon. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all of our hotel staff enjoyed attending to your needs as much as you enjoyed

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely a trek to get to the hotel and not necessarily the safest to walk at night as a female (there are some dark corners) but a very wonderful hotel otherwise. Just be ready to have to pay $150mx every time you want a taxi to and from el centro.
Stayed 2 nights in Jun 2023
Response from Hotel.villas H20 on 19 Jul 2023
Thank you for your comments hope we can welcome you back soon

10/10 Excellent

HERMINIA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bonito limpio amables
Stayed 3 nights in May 2023
Response from Hotel.villas H20 on 19 Jul 2023
Muchas gracias por su comentario, esperamos poder recibirlos de nuevo, saludos!

10/10 Excellent

Emeline

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I got stuck in Tulum late in the night while traveling south and saw Villa H2O to reserve online. After reserving, I called and the attendant told me he would be gone for the day by the time I arrived but he will leave the room keys with security. This man was very accommodating and friendly. This place was chic and simple but still so beautiful. Very clean!
Stayed 1 night in Jun 2023
Response from Hotel.villas H20 on 19 Jul 2023
Thank you very much for your review we are happy to hear you had a nice stay with us, hope we can welcome you back soon

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ended up booking last minute after another property canceled on us unexpectedly. Our unit was perfect for our stay, the pool was great, we appreciated the included breakfast, and the staff was very friendly and communicative. I'd definitely recommend a stay here.
Stayed 1 night in Apr 2023
Response from h2o staff on 19 Apr 2023
Thank you for your comments we would be very happy to welcome you back

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff were very helpful and friendly.
Stayed 14 nights in Mar 2023
Response from GRACIAS on 27 Mar 2023
hola muy buenas noches muchas gracias por tomar un minuto de su valioso tiempo para darnos un bonito comentario gracias familia Villas h20

8/10 Good

Bernice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Villas H20 is great value for your money It is central location good walking distance to town. Staff are friendly and helpful, they made us tastie omelettes in the morning for breakfast, have water coffee tea available all day ! The front desk was helpful in planning our tours around town! Overall great place to stay
Stayed 3 nights in Mar 2023
Response from JCarlos on 14 Mar 2023
Hola Bernice thank you very much for your message and for your stay with us we are happy to hear you had a nice stay, hope we can welcome you back soon

10/10 Excellent

Johanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Villas H20! It's so peaceful and quiet. Exactly what we needed as we were looking for a relaxing vacation. The staff are great, very kind, friendly, polite, and they helped us with great recommendations for restaurants, transportation, beach clubs, and things to do in Tulum as it was our first time there. The pool was fantastic! Big and super clean. Our beds and pillows were very comfy too and we loved the bathrooms decor as well. They offer a complimentary continental breakfast that we appreciated as it was a great way to start off our days, before exploring the area. There are several awesome restaurants and coffee shops near by too. The only downside is that they don't have an ice machine and that would've been amazing given how hot it is in Tulum. Other than that, we had a wonderful stay!
Stayed 4 nights in Feb 2023
Response from JCarlos on 25 Feb 2023
Hola Johanna, thank you very much for your comments it was a pleassure to welcome you at the hotel we love to hear you had a nice time hope we can welcome you back soon.

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple and lovely place!
A really nice play to stay. Very spacious rooms. Really beautiful surroundings and a decent size swimming pool. Around 15 mins walk from the main town but with nearby restaurants. Really helpful and friendly staff.
Stayed 6 nights in Jan 2023
Response from JCarlos on 7 Feb 2023
Thank you very much for your comments we hope we can welcome you back soon.

10/10 Excellent

Lucy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully decorated, really spacious room for our family of four. Nice touch with the free coffee/tea and water all day and a minimal but adequate and tasty breakfast. The staff were al great. I would highly recommend staying at H2O villas.
Response from JCarlos on 6 Jan 2023
Thank you very much for your comments we would love to welcome you back soon.

10/10 Excellent

Soheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were amazingly friendly and helpful. Specially Juan Carlos. The place is peaceful and very comfortable and homey. The only thing which should improve, is the breakfast. Other than that perfect in every other way
Stayed 4 nights in Nov 2022
Response from JCarlos on 23 Nov 2022
Thank you for your review, we would love to welcome you back soonBest

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like my stay there. Its peaceful and very nice stuff
Stayed 4 nights in Nov 2022
Response from JCarlos on 23 Nov 2022
Thank you for staying with us we would love to welcome you back soon.Best

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel. Helpful and lovely staff. We had a wonderful time here.
Stayed 12 nights in Oct 2022
Response from JCarlos on 23 Nov 2022
Thank you for your review Rachel we are very happy to hear you had a nice stay. We would love to welcome you back soonBest

10/10 Excellent

Areej

Stayed 1 night in Sep 2022

10/10 Excellent

Phillip Knox

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-designed quiet rooms, excellent pool, first-class breakfast to your order, convience to town, without tourist and traffic noise. Good hosts. Professional maintenance staff.
Stayed 1 night in Sep 2022
Response from JCarlos on 17 Sept 2022
Thank you very much for your comments, we would love to welcome you back soon.

10/10 Excellent

Jessica, Aurora

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great! Small, 10 room hotel with plenty of options. Pool is nice and lots of open areas to have your own outdoor dining. Make sure to book online before arriving at property or they will charge you more than what the online prices are. Very clean, unique quest rooms with great shampoos and soaps. Plush towels. Free made to order breakfast every morning.
Stayed 2 nights in Jul 2022
Response from Juan Carlos on 24 Aug 2022
Thank you very much for your feedback Jessica we hope we can welcome you back soon.

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here 3 nights…great rooms and a great breakfast!
Stayed 2 nights in Jul 2022
Response from Juan Carlos on 24 Aug 2022
Thank you Kristine, hope we can welcome you back soon

10/10 Excellent

Phillip Knox

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This small hotel is very serious about keeping its guests in a tranquil state of mind. Best breakfast ever.
Stayed 1 night in Jun 2022
Response from Juan Carlos on 25 Jun 2022
Thank you for your review Phillip, we would love to welcome you back soon. Best regards

10/10 Excellent

Joshua

Stayed 3 nights in Feb 2022
Response from JCarlos on 17 Sept 2022
Thank you for staying with us, we would love to welcome you back soon. Best

10/10 Excellent

LYNN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely!
Stayed 1 night in Jan 2022
Response from Villas H2O on 16 Jan 2022
Thanks for choosing Villas H2O, we are very grateful for your review. Looking forward to have you again here, best regards Julian

10/10 Excellent

sheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very relaxing & has a very good vibe. My husband & I really loved the place. As well as my sister in law & her sons. We love the in-room organic toiletries they have to the extent that we're going to order them from their supplier lol The place lets you disconnect to the daily hassles of the modern world. I would go back there. The front desk receptionist named Gio was very helpful & attentive to our questions & needs :-) Highly recommend this place :-)
Stayed 2 nights in Nov 2021
Response from Julian on 29 Nov 2021
Thanks for sharing your review! we're glad you had a lovely stay at our hotel! We will look forward to have you here again, best regards

8/10 Good

Bruce

Liked: Cleanliness, staff & service
Villas H2O was a nice location to avoid the crowds. The included breakfast was substance only. Our taxi rides to the beach were $300-600 pesos depending the weather and time of day. Restaurants were at most a 15 min walk. No TV, no Landline and the further from the front desk the worst the wifi. All in all I got what i paid for?
Stayed 3 nights in Nov 2021
Response from Julian on 25 Nov 2021
Dear Bruce, Thanks for your feedback, your comments help us to improve. We are currently working on the areas you found not so pleassant for avoiding further issues. We are grateful for giving us the opportunity to met your expectations.

8/10 Good

Rafael

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2021
Response from Julián on 1 Dec 2021
Muchas gracias por tus comentarios!

10/10 Excellent

Avis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Villas H2O
It was a shock to my family that there was no T.V. in the room. However, it was explained that it is to bring families closer together. I enjoyed the breakfast and the Mellon juices. Very friendly staff. The shower is great too.
Stayed 6 nights in Nov 2021
Response from Julian on 1 Dec 2021
Thank you for your review, help us to bring a satisfying experience to our guests! We are glad you had a great time

8/10 Good

Yueman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staffs. Very close to the shops and restaurants.
Stayed 4 nights in Oct 2021
Response from Julian on 1 Dec 2021
Thanks for your comments! Greetings,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to stay, close to everything,, the property it’s in a natives neighborhood wry close to downtown Tulum
Stayed 5 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property. It was very private and welcoming. The staff was amazing. The security at night was a bonus. Everyone who stayed there with my group was very happy with the place. I would definitely go back again.
Stayed 4 nights in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very peaceful and tranquil villa. The staff was very friendly and attentive.
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Villas H2O on 15 Mar 2021
¡Gracias por su preferencia!

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2021
Response from Villas H2O on 5 Feb 2021
Thank you for submitting a rate!

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the second time we
Stayed 1 night in Dec 2020
Response from Staff Villas H2O on 30 Jan 2021
Dear Anita, Thank you for visiting us one more time! We are very glad to know that our staff and facilities have your stays in Tulum pleasant. Hope to see you again during your next visit to Tulum! Warm regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2020

8/10 Good

Ricardo, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little paradise at the end of the town. The Pool is excellent and the staff very nice and helpful. You must see to understand. I highly recommend this place. More for your money.
Stayed 2 nights in Nov 2020

10/10 Excellent

Cándida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family and i had a great time at Villa H2O. Great location, the pool was amazing and the breakfast was good. Mariana from the front desk was really nice and helpful, thank you for everything!!! We will love to come back!
Stayed 4 nights in Nov 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2020

8/10 Good

Takako

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Tmac1019, Arizona

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a great location to the beach area by car ..taxi 200 pesos going there during the day after 10 p.m. it goes up to 400 pesos. The staff was excellent breakfast was good every morning if you're a meat person though no meat is served during the breakfast but the omelets are fantastic the pool was great and beautiful we rented the penthouse which was worth it to have the full kitchen
Stayed 3 nights in Oct 2020

10/10 Excellent

Sigrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calm area close to Tulum town & great service
Israel who was greeting us was friendly and very service minded. He upgraded us to a nicer More spacious room than we had expected that suited us and our needs better and he was very generous giving us extra time before checkout so we could get the most of out last day in Tulum. Unusually good service. Nice and calm area with bright and clean rooms, still very close to Tulum town. You could walk to town in 10-15 minutes but a bike or a car if preferable. Felt very relaxed here and wish we could’ve stayed longer.
Stayed 2 nights in Oct 2020

8/10 Good

Trinette, Greensboro, NC

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel. Rooms were very clean. The pool wasn’t ready but they got it ready for us and refunded some money because it took 2 days. Isreal, the manager went above and beyond to accommodate us. He is the absolute best. Breakfast cooked every morning by Raquel was absolutely delicious and healthy. All of the staff was wonderful. This hotel is a little away from town but you can get a taxi. Fortunately there are two great restaurants down the block, a gas station and convenience store around the corner.
Stayed 5 nights in Sep 2020

10/10 Excellent

Kerissa, New York, NY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! The staff (shoutout to Israel) was more than accommodating and very helpful throughout my stay there. Would definitely stay here again.
Stayed 6 nights in Sep 2020

8/10 Good

Heather, New York

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the experience was good. The only negative is that the receptionist is not always onsite but available via whatsapp.. also there is no room service so getting food delivered is a bit of a hassle if u don’t speak the language. But overall wonderful staff and beautiful experience
Stayed 4 nights in Aug 2020

2/10 Terrible

Chris

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful service by the Hotel and Hotels.com.
I made reservation at this location and upon arrival the property manager had no clue about the reservation. The property was closed. I was never notified of it until I arrived. Hotels.com customer service was awful as well. They did not help me. The would hang up on me and I ended up speaking with four customer service reps. repeating myself. The entire experience was awful.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Stayed 6 nights in Sep 2019